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MOCEAN Cape Cod
708 Main Street, MA-6A, Dennis, MA 02638, United States
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MOCEAN Cape Cod
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Review №1

5 stars. Great selection of items you will wear all season and into the next. No kidding. A wide selection of cool and beachy summer gear, shorts, bathing suits, flip flops, caps, and some dressier / golf attire plus more (boards, etc.). Well curated and perfect for the Cape and Islands. A must-shop family destination. We filled a few bags. Thanks, AB

To
Review №2

Nice shop. Very helpful and friendly staff.

Mi
Review №3

Great local spot. Good inventory for boards and clothing. Super friendly staff.

Ad
Review №4

Seriously, If you are looking for a new Paddle Board you should check out MOCEAN. They have a great line up of boards, including inflatables and all the gear youll need. Ive purchased two boards from MOCEAN. Excellent customer care and they delivered to my residence free of charge. Ask for Ryan. Have a blast, Adam Colter

jo
Review №5

So helpful with figuring out kayak world! Thank you thank you!!

K
Review №6

Great and friendly local customer service! I had a simple question and was greeted by a smile, thoughtful questions, and knowledgeable advice! After spending a few days doing holiday shopping at the mall I can say this was such a nice and refreshing experience to remind me its way more fun to shop local!!!

Ma
Review №7

This is my only stop on Cape Cod for outdoor gear, apparel, etc... The owners go out of their way to help and even special order items having them in the shop quickly. I have been a customer for many years and the selection continues to impress. Constantly bringing in new items from all the big brands, and cool smaller brands you may have never thought of. Not to mention the expert advice on everything paddle from SUP to Kayak. This should be your first and only stop for everything beach to mountain.

Gr
Review №8

Awesome local shop

Mi
Review №9

I am writing this review for the public to see and with hopes of preventing further mistreatment. I have created an anonymous account to protect myself. After working for the company for quite a few years, I made the decision to quit and begin working for a more trustworthy and honest business. While MOCEAN definitely puts forth great product and customer service, the behind the scenes is very different. They have an incredibly high turnover rate for a reason. Over the years, I dealt with passive remarks, inappropriate hourly wages, and even had a phone thrown across the store at me. Since working elsewhere, I have been ridiculed for entering MOCEAN and even blocked on social media. Despite my efforts to take the high road and remain friends with the MOCEAN owners, I have been shunned and continue to be bullied by them. I am not the only employee to be abused by these owners. Others have exited through lawsuits and explosive fights. While my efforts behind the scenes have been ignored, I hope that this public review will raise some awareness.

Gw
Review №10

What a wonderful way to start the day on Cape Cod! Had my first paddle board lesson with Hex. I know first hand how challenging teaching someone a new skill can be. Hex is a great teacher. With his instruction and encouragement I was feeling confident and standing on the board by the end of the session. If youre interested in learning how to paddle board or looking for information, I recommend contacting Hex at MOCEAN.

Se
Review №11

Mocean is vibin in Dennis now! What a great spot, great shop, super cool new place they landed at. The Mocean crew have upgraded in vibes, somehow!Love the new place, if you havent visited the new place...GO! The post and beam vaulted ceilings, multiple room location is really great.Apparel and gear as great as always!

No
Review №12

Finally made it in to get my new Yeti top and was very excited to see that they carry Pura Vida bracelets & rings! Im a huge fan of the bracelets as they (Pura Vida) donates a percentage of certain bracelets to environmental causes, health awareness, cancer awareness and more. Picked up a new bracelet for myself, my 5yr old and my 3yr old! After our purchase the cashier even helped my daughter put on her bracelet/anklet!I have always had the best customer service! Friendly, laid back and efficient! Every time I go, no matter what season I can always find what Im looking for! Highly recommend!

ma
Review №13

Having shopped here over the years I can say quite a bit about Ryan and his staff. Customer service is paramount, and thats just the beginning. I was looking for a particular item and they did not carry it, but the woman I spoke to said they would get it ordered for the store and that it would be in within 7-10 days. Since their nationwide competitor had it on the shelf they ordered a case to have it in stock for everyone.Take a moment to think about how impressive that is. Flip the scenario and but a big box retailer in that position. Would they immediately put an item on their next order from a vendor to stock it in the store? Does the store manager even have that power? Or would they be more likely to direct you to their website?Very few of us will ever run into Bezos at the supermarket, so why line his pockets? Almost all of us will run into Ryan and his staff outside of Mocean, either having fun on the trail, or at an event supporting the community. Keep this in mind when shopping.

Ju
Review №14

Incredible staff and paddle board expertise! Came in with a broken fin and was given a used one for free since they didn’t have any in stock! Highly recommend this shop!!

Ca
Review №15

I love this shop. The staff is so friendly and genuinely look like they are having a good time. Great place for SUP and other outdoor gear!

Ca
Review №16

Update 7/30: Mocean called to apologize for the issues and worked hard to make it up to me. Updated review from two to five stars.Thought I had a good experience at first but after a month waiting for my items and no follow up, multiple calls later, hard to recommend.

Ge
Review №17

Cannot support this business because of the unprofessional (in my opinion) behavior of the owner Ryan “Your Chief Ambassador of Aloha”

Je
Review №18

Instructor Jase was awesome = 5 stars but owner Hex set unrealistic expectations = 0 stars. Jase was as knowledgeable and helpful as he could be but Hex didn’t provide the sea kayaks with skirts as agreed. Thus we couldn’t achieve primary objective. And Hex didn’t seem to care or offer any sort of reimbursement (“oh sorry man” = nothing). Go somewhere else if you want what you paid for 😡.

JR
Review №19

Solid store that has a great amount of outdoor gear, with a good portion of it focusing on surf and skateboarding. Dont expect to find hard core surfboards or skateboards here, but if youre looking for a casual cruiser or a standard SUP, this is a good place to go on the Cape. They have clothes, shoes, and more. Friendly crew manning the place!

Cy
Review №20

My first experience here was great, the guy was very helpful when I said I wanted to buy a paddle board and all the accessories. The next few times I went back they were very unhelpful and acted like they were put out by having to answer my questions. And thats the times they didnt ignore us and walk away.

Ni
Review №21

Chloe was awesome! My daughter and I just purchased our first paddle board and everything that goes with it and Chloe was absolutely the best! Thanks to all the ladies at Mocean you made out afternoon!

Sa
Review №22

Mocean is a one-stop shop for anything you need this summer sandals, flip flops, cute tops, and even paddle boards! Awesome customer service That can always answer any question you may have!I decided to take a 1 hour lesson from Michael and it was more then I could have asked for, I learned everything I could need as a beginner and had fun while learning. I would highly recommend both the store and lessons!

As
Review №23

We love our paddle boards and paddles from Mocean! This winter we even took them on vacation with us. They were easy to travel with just as the staff had said!

Ky
Review №24

Nice store, and nice customer service, wonderful products that you might not find elsewhere. Definitely worth a visit!

Sc
Review №25

Shop local for your favorite brands of outdoor clothing. That they’ve been able to thrive when surrounded by direct competition says a lot about how they serve their customers and their community.

Ja
Review №26

Mocean is a one-stop shop for everything you need for an outdoor adventure. As a customer since Mocean was just a small surf shop, the owners have kept up with current water sport trends and treat every customer as a member of the family. The friendly and knowledgable staff ensure that you leave with a smile on your face.

Mi
Review №27

I have been a customer for over 8 years now. Customer service and respect was stellar. Ryan and Darcy through Mocean have create a fun and exciting shopping experience and the professionalism and commitment through their paddle board and kayak tour is amazing.I recommend any of the Mocean tours, especially moon light paddles and 4 of July paddle.In the store they have the lasted fashion trends and great assessories for all ages.Their commitment to the local community and Cape Cod, shows there heart and dedication to the patrons and locals not only in the commons but surrounding towns. Buy localThanks Mocean for great tours and shopping experience

St
Review №28

Really cool store with all the brands that the wife and kids are into. If you are on the look out they have some incredible sales. Uggs, Northface, Patagonia they have it all.

Br
Review №29

As a person that deliberately avoids social media, it is unusual for me to write reviews of retail establishments. However, this is now the fifth that I have ever composed, and in each instance the impetus to put proverbial ink to paper (if only electronic) has been a truly extraordinary customer experience.By way of perspective, my wife and I have been occasional pop in visitors since Mocean got its start, which is to say that we would wander in while visiting the Commons for dinner in the summer, Christmas shopping in the winter, etc. We would make the occasional small purchase (t shirt, flip flops, sun screen), but we were certainly not the stores best customers. I offer this background for two reasons:1. We have always been treated well/kindly.2. Because it is with a considerable measure of confidence that I would suggest that the negative reviews of the shop are either a one-off poor experience (some days things are just not going well for the customer, or the service provider), or a fabricated event/situation/story.In 2018, my familys relationship with the shop has expanded considerably. The big Christmas present for our two children were paddle boards. While we were unsure of how much to spend owing to their relatively young age, thanks to our experiences over the years, we knew our starting point had to be a local business - Mocean. During February break, we stopped into the store and met Mike, who patiently answered the questions of two parents who knew (know) nothing about SUP and two children that were understandably ecstatic...and also knew nothing!We spent more than an hour with Mike talking about the merits of different designs, manufacturers, features and the like. We ultimately decided that it was appropriate to spend a couple of days considering our options, before making the investment. Returning a couple of days later we discovered that the board we targeted for our son had already been sold (swiped from under you in February?!?!? Ive neglected to mention up to this point that there was a major sale running as well).Mike immediately said that he thought they could provide us a good price on a board that was far more sophisticated than my 12 year old son needed (SPOILER - we both ABSOLUTELY LOVE that exact board, and fight over who is going to get to paddle it!), and following a quick call to Ryan (the owner), we made the decision to buy two stellar BOTE boards.The shop stored the boards for a couple of months, and delivered them to us over Memorial Day weekend. As the water was a bit too cold to paddle, we did not set about installing the fins until late June. When there was an issue with the design of one of the fins, Mike showed up at the house (our beach house is in Poppy) within an hour to try to resolve the problem. When it was clear that there was a bit of a design flaw, Ryan told Mike to upgrade us to a quick lock fin - for no charge.Over the past two weekends, we have had friends come to visit our home who wanted to paddle with us. For the weekend following the 4th, Ryan showed up at our house bright and early on Saturday morning such that we could maximize the day of paddling. This past weekend my friend forgot to book the boards until Friday afternoon, and placed a small note asking if it was possible to have the boards delivered that night since we hoped to paddle early Saturday morning, we received a call from Mike around 8.30 Friday night asking if it was alright to drop off the boards - he was there on time.Finally, we have been on the Cape for the past few weeks, and pop into the store regularly because our entire family loves the vibe, the apparel, and the people (dogs!). Each time we go in, even if we are meeting new staff members, the experience remains consistently outstanding.Ryan, Mike, and the entire Mocean team...thank you for guiding us to our new love of paddle boarding, and helping our friends catch the SUP bug as well. Heres to years of continued success!!

Je
Review №30

If youre looking for friendly, knowledgeable staff to help you with your outdoor clothing needs, look no further! Mocean carries wonderful clothing lines (Prana is my new favorite) to keep you comfortable in whatever outdoor activity youre participating in. Swimming, SUPping, hiking or walking the dog, they have it all - and then some. As an added bonus, check out their jewelry created by on the the employees - its beautiful, made from local beach finds, and very reasonably priced. Visit Mocean - you wont be disappointed!

b
Review №31

Very rude owners. The way they treat their staff and customers is appalling. Male owner has made multiple racist remarks to employees before

El
Review №32

I bought pop socket And it wont stick on my. Phone and no sweaters on the website reallyLiz 😡

Information
65 Photos
32 Comments
4.2 Rating
  • Address:708 Main Street, MA-6A, Dennis, MA 02638, United States
  • Site:http://moceancapecod.com/
  • Phone:+1 508-477-1774
Categories
  • Canoe & kayak store
  • Boat rental service
  • Canoe & kayak rental service
  • Outdoor sports store
  • Canoe & kayak tour agency
  • Surf shop
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:11AM–5PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
Highlights
  • Identifies as women-led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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