Consider Buick Envision to buy. You wont regret it.

Clean, courteous, professional, Covid-19 safe, honest, fair, and economical.Salesman, Donny Sides had 7 cars lined up for me to look at and drive.It was safe & socially distant. We wore masks.He made my purchase easy and safe.Donny Sides gave me a great trade in and I highly recommend James Wood Auto Park.

Good quality work for a repair on my car (insurance claim). It took a little longer than the initial estimate, but the work was solid and they took care of my car. Jeff Ball did an excellent job staying in touch and keeping me updated on the car, and was very helpful dealing with the insurance company issues. If you go to the body shop for work, see if you can get Jeff, hell take care of you.

I highly recommend this dealership. No pressure tactics and friendly sales and finance people that explained all aspects of buying with no hidden fees.

Excellent service and sales JohnTerry sales consultant is Excellent and very patient.The entire team was great.Go thier for all your car and Truck purchases.

I worked with Matt Taylor to get into a new traverse. He was quick to respond, and easy to work with. As a single mom it can be intimidating to feel certain you’re getting the best deal, and to feel confident In your purchase. He made it fast, painless and easy. 👏🏻👏🏻👏🏻

Had an extra wait as my car was sent under tent rather than garage for oil change.Ended up getting it for free. Manager was polite and professional.Had a light come on which I assumed was from tampering? But ended up being legit. I was skeptical as Ive had bad or unprofessional experience before at this location.I simply will never deal with them again. Lost me as a customer.The sales staff etc is professional, but garage is questionable.

Donny Sides in Sales. Simply the Best Sales Person. No Hassles. Listen to my needs. I drove out with what I wanted. This Bad To the Bone Truck. James Wood did Great with Donny.

Mark in service did a fantastic job of making sure my truck repair went very smoothly and efficiently.

Christopher was able to find me a truck when others had turned me down. He worked hard and kept assuring me he would get it done for me. Thanks to him and Mark for getting me into a new truck. I will recommend them to anyone. 5 stars all the way!

This dealership is beyond fantastic. There was two guys who helped us out. One of the guys was named Teddy, he was very helpful, treated us like family not seeing us as dollar signs. Teddy was vey knowledgeable and respectful. The other guy who helped us was “Jake” Jacob he was awesome and very helpful.

Great place to find a cash car. They also Have great new car trade ins.Check them out. Then go to Dickeys BBQ. JUST a thought.

Thank you Wendy. I appreciated the honesty and the willingness to help us regardless of the economy right now. :)

I left my vehicle there for an Insurance claim after my truck was burglarized. It was finished on time and also had my step rails installed a a day later. Jeff Ball was outstanding !! I will return if ever needed.

Good job sales rep Phillip. Much thanks to you and your management team!

I was having issues with the some electrical components on my new truck and brought it into the service center here. First impression was efficiency and customer oriented service even though they were extremely backed up, this place has a huge inventory and the service staff is only human. Jarrett Abel was my associate to deal with. I was “that customer” on a few occasions. While understanding it’s not his fault the electrical was troublesome, I reacted emotionally at times. He was a great representation of what I hope the rest of the staff acts like, James Wood should visit the shop and explain the raise Jarrett should get! Even if you didn’t buy your vehicle here, take it to them. I’ll be back even though it’s much further than other dealerships.

Did a good job on the work done to my car. Only took them over a month to complete something that was, originally, projected to be completed in a week. Ugh...

These guys are up-standing and great to deal with. they were very helpful during the purchasing process with us buying the car sight-unseen. We felt comfortable enough to pull the trigger. We got the car and everything was great UNTIL we found some damage that was VERY hard to see under the step plate on the bumper. This is after all the purchased as is, where is documents were signed. We reported it not knowing what to expect. They reviewed their pictures on file and although it was very difficult to see, concluded that they must have overlooked it. They could have easily told us, sorry. But, they had us take it to a reputable repair shop and paid the bill in full to the tune of over $2,000! I call that standing behind your product and not making your oversight/problem your customers problem. Thank you for being a trustworthy and reliable business guys! 100% RECOMMENDED!

Edwin takes great care of us everytime I need anything done to my car. He couldnt be more kind, thoughtful and always goes the second mile for us. James Wood may want to give him a raise in order to keep his customers happy. Hes an absolute gem!!

Went for a quote and they were fast and very professional

This last vehicle experience has been a nightmare. I have bought my last 4 vehicles with James Wood for they have the best sales man but the truck i recently bought is a lemon. They are willing to pay off the loan but not give me the money i spent already back in equity on a new vehicle. I have had the truck 2 months and its been in their shop nearly half that time. I feel like im being bullied. Basically stealing my down payment. Maybe because im a single woman? My next review will be with General Motors

Derek is great to work with ! Awesome people and VERY nice used vehicles 👍

The Cadillac & GMC service departments are horrible. After you purchase then your told that its know issue that all Cadillacs have an issue with the satellite radios now working.

We purchased a 2021 suburban & noticed some paint defects. So we brought it here for warranty repair of the defects & it took them 5 weeks to fix a couple small issues. Plus they scratched the paint & denting the rear hatch.Now my brand new 2021 suburban has spots all over it where you can see they wet sanded & did not do a good job. Very poor quality of work would not recommend bring any vehicle here

Great place to get your recalls done.

Update: I chose spend my money here for an oil change and tire rotation, and I got spammed via text message from the exchange coordinator trying to get me to trade in my truck for similar payments. Well, I paid cash for it brand new and dont need the hassle, Samantha.Horrible way to drum up business! Will not return.

If you are coming to James Wood to purchase a new car, you need to ask for Justin Montanari! This was an absolute dream buying a car with him. I hate buying cars because of all the B.S. that is usually involved with it. Justin turned that around for me. He is good people and will treat you right. I wish I had more money to go and buy another car from him the experience was that great. Thank you to the James Wood team for fostering a great transaction. A+

Bought my new GMC Denali HD here. Ronnie Eison is my rep and is simply great to work with, as is the entire service team. Repeat customer here and highly recommended!!!

Philip our salesman Juan the finance manager and Chase the internet sales manager three class Acts the team that we dealt with was absolutely phenomenal if youre looking for a new or used car James woods dealerships are the place to go as long as this team stays together I will not buy a car anywhere else

My family has purchased several vehicles from James Wood and I am extremely pleased with the attentiveness and courteous manner that we were given when I bought my new vehicle! Special thanks to Jesse McWilliams and Teddy Moore for being so patient and kind.

Staff was helpful and knowledgeable and made the inconvenience of being without my vehicle for a couple weeks very easy. great repair work as well. thanks for the great work

They fixed the damage on my car in a matter of just a few days! They updated me on every step of the process with a phone call or text which was great. First time using them and would use them again without thinking about it. Use this place!!!!

I went to the body shop and Jesse Salazar was my rep. He was very attentive and kept me up to update regularly. I highly recommend!

Great service. Fair and respectful

Were able to acquire air lift struts for my older Caddy!

Had a really good experience. Handled most everything by text with Melanie Gregg. Talked on the phone twice. Went in and was out of there in 90 minutes. One of the best car buying experiences I have had.

Very friendly and quick

I was with my sister when she purchased her car from them and I have to say that the treatment they gave her was nothing short of spectacular. Even though I live out of state, my next purchase will be from them!

They do a great job on my vehicle. Very nice atmosphere and great customer service experience.!!!

I was treated like a king..

We had a really pleasant experience buying from here. Chase our sales guy was great to work with. My husband and I have never finished financing as fast as we did with Juan. Definitely somewhere we would come back to purchase other vehicles.

In general great to work with, new car sales great, body shop, well my rep Jesse was wonderful however beware that if they have a poor relationship with some insurance providers. They will hold your vehicle until payment is made in full from that provider. I have a car there now and its done. Progressive says payment is in process but since JW claims Progressive is a poor pay, they refuse to take anything from them other than the payment. 5 - 7 business days to process, this is rental car insurance cost out of my pocket....I can understand they wanting to watch out for their own interest but putting the end customer last to do so, not a good move.UPDATE: JW addressed my concerns and issued me check for the time lost even though its Progressive that should pay. They stand by their word. Thank you!

Great Customer Service!! Collision Center highly recommended! Sales, Service; you get the whole nine yards!! Give em a try! Its worth the drive!

Courteous, professional, and efficient!

Doug and the guys in Service Department are great. Very professional and they treat me right.

Great quality service jeff was outstanding would work with him again!

Drove in on a Saturday for an oil change. Very friendly staff. Even though the line was long, I was done in 2 hours

Melanie worked out all our jumping through hoops quickly and with a smile. Great car buying experience.

Love this place! Ed Miranda is the man! Service team is awesome as well!

Got a sweet deal on a sweet truck!

Great staff. Usually get me in and out as stated.

I had a great experience buying a new vehicle. Chris Douglas help me get into to a new Silverado with ease. Friendly and great service.Outstanding.

The professionalism was fantastic. Highly recommend.

Mark Hisey, a body shop estimator, went above and beyond my expectations in his customer service. James Wood would have been proud of this young man.!!

This place rocks! Just ask Brandie- her Tahoe “Larry” is always taken great care of! Do you name your vehicle? (Might as well- it’s just like a part of your family) James Wood Rocks!

Quick friendly service.

Edwin in the service department always takes care of me and is very accommodating.

Ignored when my buddy and I went there. Wanted to buy a new Denali 2500. Sad that when I returned that same day in my Lamborghini Urus, they paid attention to me.

We went for a second opinion after being told we needed 3 new tires to pass inspection. They told us the truth and helped by letting us take pictures of tread measurements. We did not need three new tires. One was very close and they recommended to replace one. Honest and helpful....if you cant feel secure saying that about your service provider, give these guys a chance to give you a quote

Test drive the new GMC truck. Rides smooth and.great truck. Sales.person was very helpful.

Trying to buy my 3rd car here. Once available I will order a 2021 Corvette

Large dealership of General Motors cars with separate areas and entrances for different makes and models. Location is on southbound side of major I-35 freeway south of Denton. Easy entrance and exits. Lots of speed bumps so drive slowly...

Nice staff but dont go here for finance if you have credit issues. Heard more than one person asked to put down over 2500 bucks. They need more experienced sub prime options.

Absolutely ecstatic with James Wood Decatur service dept!! ZACH is awesome! Thanks for hiring great people like this!

What a great experience to this point. Wendy is efficient and full serving, what a pleasure! Now comes the tough stuff, can they make me the owner of a pickup I desperately need? Ill let you know.

Got a great deal on a NEW Spark. Friendly no pressure sale from Rudy. And Juan in financing was pleasant to deal with. They want satisfied customers!

My wife and I bought a used car here. The service and sales team was great!!!! Highly recommend them if youre in the market for a new car.

Great service and people

Drove there to look at a particular vehicle. Altough the car fax had no record of accidents, it had been cheaply repainted. Waste of time. Im sure that was just an isolated incident though. I have always heard good things about these folks.

Buick, Cadillac, and Chevrolet all in one place. Service is awesome, no sell up. They offer Shuttle Service (reserve ahead) and the waiting area offers full wifi and charging for laptops, tablets etc. Muffins and coffee are also offered. Your comfort is truly catered to.

Went to buy a used suv and the sales guy did not have much experience and the sales manager had no interest in a high end trade. We just had Lewisville autoplex buy the suv for us so we could get a fair deal on the trade.This dealership has been here for years and this was the 6th time I tried to buy here without success. I am sure by the size of the place they sell cars to people not looking for a fair deal. Or maybe they want one time customers. Either way I would find a dealer that wants your business.

We highly recommend Don Gibson. He went above and beyond to find the vehicle we wanted. Best car purchasing process we have experienced.

5 Star service!

The service department and used car department were very helpful

Needed a part for my old 1993 Suburban... Tried parts from other auto parts shops, they failed... After replacing the same part 3 times in less than 2 years, I went to the Chevy dealer.... Yes the part cost a little more, but not nearly as much more than I thought... Less than 10% more..... Better part, proper fit. And I bet it lasts a whole lot longer....Good people there too and they knew what they were talking about... I will be back again.

I am so glad we bought our truck from James Wood! Wendy, our saleswoman, was so kind, helpful and patient. It was such a QUICK process, we couldnt believe it. As long as Wendy is at James Wood we will never shop anywhere else for a car!

Customer Service was awesome and Juan and John were very nice and would definitely recommend. 2nd vehicle purchase with James Wood and would not go anywhere else

Best customer service, thank you so much to Charles S. for your help, kindness, and open communication about my cars situation.

Stop by and see the difference! Great place.

Service department is so slow. No other cars & it still takes half an hour to get checked in.

Great people and great service! Real customer service which can be hard to find these days. On my third car from James Wood and they will be my fourth.

Edwin is always my go to Service rep and gets me taken care of in a timely manner!

Nice park but the swings are set too high for my 6 yr. old grandaughter to get on

I have bought many cars from this dealership and have been pleased everytime. I only use though Mike Holtzman because he is hands down the guy ever.

I drove an hour to get here on my only day off, just for them to sell the car I was interested in out from under me. Thanks for your shady business tactics.

Great service for autos. Friendly, competent, and thorough. Highly recommend Jarred in service area.

Just bought a certified truck there. Salesman did a terrific job with expalining options with the truck, the sale, and making sure everything is correct.

Terrible product...terrible service“All of the vehicles have little quirks you just have to get used too...” -GM technician

Fast and courteous staff.

Couldnt have been happier with the service staff. Came here to pick up a work truck that had been repaired but wasnt actually here thanks to some issues with my company and how they track our vehicles.

Excellent place to buy a car or get your car worked on!

I was involved in a car accident and didnt want anyone repairing my truck except the James Wood Collision Center. I purchased my GMC 2500HD from them just 3 months ago and the experience was incredible so I figured their collision center would be the same.They did a fantastic job and the truck looks the same as when I bought it. The reason why im giving them 2 stars though is because someone from the collision center went through my center console and took all the cash that was in there along with 2 car chargers for cell phones. I absolutely understand that I shouldnt have left money in the center console so I take some ownership of that. But the repairs done to my truck were all in the hitch and truck bed, there was no reason for someone to go through my stuff. The cell phone chargers were out in the open and those are gone now too.The gentleman I worked with on getting my truck fixed was great to work with. I called him a couple of days after I found out my center console had been picked through and reported it to him. I wasnt asking for compensation or anything, I just wanted to make him aware that this was going on and that I was more disappointed in the fact that they had an employee(s) that behaved like that.He too was not pleased with the situation and assured me that he was going to take it to the manager and that the manager would contact me regarding the incident. I havent heard from the manager yet and its been 2 weeks.I really hope whoever took the money and chargers really needed it, but its a bad reflection on James Wood Autogroup.

Salesman acted bothered and offered way less than what car was worth.

Loved it

Excellent service. Employees were very helpful

Great experience! Buying a new vehicle has never been so easy.

Nice polite but need to call back when truck is ready its bappen 2 already ive called and its ready nobody calls when its ready

Wouldnt give me enough for my 2012 enclave. 5k owe 14k

Very courteous salesman... They above and beyond

Great place to work and have your vehicle repairs done !