Chris Douglas gave me the best car buying experience I have ever had. He truly is amazing. The finance manager was awesome too! From start to finish this was an amazing car buying experience. James Wood Cadillac will take care of you!!

I was very pleased with Dee Ann at James Wood Cadillac and would purchase another vehicle thru this dealership. My sales consultant DeeAnn was very knowledgeable and patient from the time we ordered to when i took delivery. She did a fantastic job with communicating and went above and beyond. Id certainly purchase from them again!

I just bought a 2021 Escalade from James Wood Cadillac and it was the best car buying experience Ive ever had. I have bought a lot of cars and this was by far one of the best experiences ever. Shellie Tate, Robert cap and Tom were awesome to deal with. I was in and out in no time. First class service and I highly recommend. Super smooth transaction!! Thank you guys!! I love my Sport Platinum Escalade!!

Doug in the Cadillac service department has always done a great job taking care of me and my Escalade over the last 5 years that I have had it. I purchased the vehicle here and they are the best. I would not want to take it anywhere else

This dealership always treats me like royalty! They go above in the service department and buying experience. It is my 3rd Escalade to purchase, so obviously I keep going back for a reason.

I took my Cadillac to James Wood Cadillac to have a problem fixed. The service department provided me with a loaner car as my car had to be kept overnight. The service provided was very well done. They fixed my issues and also fixed an issue for a re-call problem while they had my car. When I picked up my Cadillac, it was washed and clean.We have dealt with James Wood Cadillac for the past 6 years and we have always been treated very thoughtfully and with great kindness.

Chris is a great sales consultant. Honest, respectful, thorough, and knowledgeable. Made the buying process a pleasure. Tom is an excellent Finance guy. A complete professional who gets you the right deal and then makes the signing process fly by. In the immortal words of the Terminator: Ill be back....

I highly recommend James Wood Cadillac; they made our purchased experience unique and super easy. Our sales expert Jessica Perry was awesome, very professional, polite, not pressure at all and went the extra mile in every way to make the deal happen and the way my wife and I were looking for; getting us the best price for our 2020 Cadillac XT6, best trade in value and answer every question we had before making the final decision.. then talking to the finance manager Tom was a great experience.. they really like to work with people.. We’re glad we went with James Wood Cadillac.

Jessica was great!! I did not plan on buying a new vehicle but she walked out onto the lot to help, and before I knew it I was in my new XT4

The first time we have dealt with this dealership but we were very pleased to see their professionalism. We appreciated their ability to work with us on our trade and within our financial parameters. We did not sense any pressure to make fast decisions, or even buy on our first visit to the dealership. Their website was accurate and we found the car that we purchased online and it was available when we visited the dealership.

The entire experience with James Wood Cadillac took less than 2 hours to look at car, purchase, and finance the vehicle. The sales (Phillip Surles) and finance (Sheldon Jeffcoat) guys were great.The Dealership delivered mu SUV to my home the next morning as I requested.I have owned a Cadillac before I wanted the quality and service you get with the Dealership. I am a very happy customer and recommend the Cadillac XT5. Great mid-size SUV.Call them if you want a great vehicle.

Wonderful salesman. Great price and smooth buying experience with no hidden surprises. Highly recommended.

This happens to be the closest Cadillac dealer to my house, but it is also the best. I looked for a 2021 Escalade for a few months. The large dealers were too busy. Did not have good experiences with Crest, Sewell, or Garland. A few others around the area weren’t bad but did not have allocations. I’m glad I went with James Wood as we got it built in 5 weeks. Jeff Mulkey is also genuinely the nicest sales associate I’ve met. The next time I need a GM vehicle I’m coming here again.

My husband took my Cadillac to James Wood for an oil change and to have the windows tinted. We are so pleased with the outcome. The work was done with excellence and in the promised time period and the service attendants were so polite and friendly. Weve not had that kind of treatment at any other dealership weve done business with. Well done!

Great experience today at James Woods Cadillac. Thank you Jeffrey for your help today. You always provide us with great service.

James Wood Cadillac clearly works hard to always provide a pleasant experience. I dont mind taking my vehicle in for service knowing that I will recieve exemplary, personalized service.

Very pleased with customer service and the car I purchased. Buddy Morris was a pleasure to work with.

Last week I experienced the simplest and most painless car buying experience I have ever had, when I picked up my new Escalade from James Wood Cadillac. If youre looking for a new Cadillac, YOU MUST speak to Jessica Perry. Shes not your typical car salesperson. She went above and beyond to make the process easy, and even had all our paperwork ready when we showed up to pick up the vehicle. She kept all her promises and we left the dealership almost in shock, because everything happened so easily and just as promised. No surprise fees or add ons like you would expect from a new car dealership. Id give 10 Stars if I could. Thank you Jessica, and thank you James Wood Cadillac!

Rob Ingram supplied the vehicle of my dreams after listening to my needs and wants. He was patient and flexible, never feeling like the typical car salesman. Don in Financing was awesome as well; extremely knowledgable and had a great personality. I would ABSOLUTELY purchase another car here again and recommend all of my friends and family to them. Fantastic customer service, and the best part was that I was never spoken down to!! I have been to so many dealerships in my search and every salesman treated me like a child when my husband wasnt there. So refreshing not to have that at James Wood. Quality customer service from start to finish, and even after the transaction was complete.

Doug and the service team here are really great! Been working with them for the past 4-5 years with two vehicles and it’s always a great experience!

Lost radio transmission on my screen, this disabled me from using my radio and everything else it controlled. Doug and his team took control of the Xt5 replaced radio, all is good. I returned my courtesy vehicle and so far all is well. Thank you Service Department for job well done.This is the reason I bought my XT5 from James Wood Cadillac.

We just bought a new XT5 from James Wood Cadillac this week, and it was without a doubt the most pleasant, easiest car buying experience we’ve ever had! Our salesman, Don Gibson, was wonderful! No high-pressure, uncomfortable, pushy sales pitch at all. He was extremely friendly and helpful, and made the whole experience a breeze! We really enjoyed working with him. We came to a deal on the vehicle pretty quickly, and feel like we got a very fair price on it. We got to the dealership very close to closing, so it was too late to finalize everything and take delivery that night, so Don arranged to have someone deliver the vehicle to our house the next day (all the way in Frisco!), and had the paperwork ready so I just had to drop by after work and sign everything. (He offered to have the papers brought by to let me sign at home too, but going by the dealership after work was easier for me.) I figured that would still take a while, but I was in and out in no time at all! Quick and easy! As I said, Don was awesome, and I could tell that he reflected the culture at the dealership overall. Everyone we dealt with, from Don, to the sales manager (Will), to the finance manager were incredibly friendly and professional, and made us feel completely comfortable. I honestly can’t say enough about how great this dealership is for buying a new car! Oh, and my wife absolutely LOVES her new Cadillac!

I love my 2020 Cadillac XT6. Thank you for great and easy experience in buying my Cadillac. I came in to test drive several SUVs. Then looking on James Wood website for which one I wanted. Negotiated the price over the phone. Filled out the application online and next day came into to finalize the paperwork (took about an hour). Received a thorough demonstration on the XT6 and drove home. I highly recommend buying your next vehicle with James Wood

Bought the vehicle in February and this was routine maintenance for oil change and tire rotation. The folks at this location are friendly, courteous, efficient and I have had overall great experiences when visiting. Forgot to mention DeeAnn and her dedication to her customers.

I like this dealership-a lot of personal attention with the small town feel. I just went to the dealership for service and found a waiting room stocked with coffee, soft drinks, various kinds of water, all kinds of snacks and nuts, etc. My last dealership had coffee and water and a cookie once in a while. My experience has not been perfect as there was a mixup on my plates but other than that it has been all good. I feel you will like this dealership as they really work at your complete satisfaction

James Woods never ceases to amaze me with Customer Service. If other companies could only learn from James Woods, they would be better off . Having recently visited another Cadillac dealer near my home for service, I was totally turned off from their lack of customer service and attitude. I decided to make the drive to Denton about one hour away to service my SRX. Both Courtney and Cadillac Doug took excellent care of me and my vehicle. To my total surprise, some of the work was all covered by GM warranty which the other dealer never told me this. I will only use James Wood for service and new car purchase. Best Customer Service in Texas.

James Wood Cadillac was very friendly and courteous. They were accommodating and did what they said they would do. I would definitely recommend them.

Purchased an XT6 from this dealership this week. Super easy process, no pressure sales. Shellie Tait was fantastic to work with & did an amazing job of communicating, listening to what I wanted and basically just taking care of me. I have purchased quite a few cars over the years and this was hands down the best experience. The dealership office itself is clean, organized and their customer service is amazing. Even though its a Cadillac office - there is no pretention at all. Just good people with positive attitudes. Very refreshing.

Quality Professional Service

I would give a full 10/10 to JamesWood Cadillac.During my vehicle purchase journey, I visited several Cadillac Dealerships around North Texas including some of the most profound ones like Sewell in the Grapevine, Crest in Frisco, Cadillac of Arlington and a few others. The experience with JamesWood was by far the best.Right from the Sales Person Josh to the GM; Will Lewis, everybody did an excellent job to make the whole purchase experience special.I am definitely going to recommend JamesWood to friends, family and colleagues for their Cadillac purchases.I would specially like to call out Joshua Jones and Will Lewis for their exceptional customer service and people skills, which established an environment of trust, and open communication making the purchase possible.The team had patience, empathy and everybody around the dealership acknowledged that a vehicle purchase is both special and a significant investment for an individual.

We selected the Cadillac portion of this large General Motors dealership since my husband wanted an SUV with driver console. They have a wide range of vehicle models, colors, and options. My husband fell in love with the garnet metallic color which is basically a black cherry soda color.

Everyone was knowledgeable and willing to help! Don Gibson was especially helpful and patient! We appreciated how friendly everyone was - and very professional!

I am 67 years old, my total dream and my bucket list was to some day drive a Cadillac. I went in this pass Saturday to see what I would have to do to make my dream come true. I was greeted by a wonderful lady name Deanne, at James Wood Auto Park. She told me about the present rebate, the trade in on my little ole car and I am now driving my new XT5 Cadillac!!! God is so great!!! They made a little ole lady dream come true!! :) THANK YOU! :)

Service Department is great!

From sales to finance to service, James Wood has always treated me with my best interest in mind. This is the 3rd vehicle we have purchased from them.

If you are going to buy a vehicle at least try this place. In 40 years of buying vehicles this was the best sale and dealership experience. You will be treated like a person not just a buyer or number for quota. They even came to my house to pick up the purchased vehicle for maintenance and left us a loaner during the period. I have never bought a car in 30-45 min, got more than I expected, and ready to walk out the door. Cannot say enough how great of an experience it was.

They get the job done well. Kind, courteous, and respectful also come to mind.

Here having the car I bought a week ago detailed. There wasnt time when we bought it. Very pleased

I just got my new XT5 from Don Gibson at James Wood Cadillac. This is my 4th car from Don at James Wood and I have always been so satisfied with his honesty, kindness and professionalism. He always goes the extra mile to make sure that I am happy and I never doubt that I’m getting the best deal from him. I highly recommend Don Gibson!

Sales manager and finance manager were professional, listen our requirements and cared about our overall happiness with the experience.

James Wood Cadillac cares about their customers. I always do everything they can to help. Thank you all at James Wood Cadillac.

Amazing service

Excellent Facility and Josh Jones is an outstanding sales consultant. The entire process was done over the phone and email, I just went in to sign! James Wood is an honest dealer with up front pricing and no games! you have earned a customer for life. Thank you

This is my 4th vehicle with James Wood Cadillac and I continue to come back to that location primarily for the exceptional customer service I consistently receive. I had previously worked with the same person at James Wood Cadillac for the first 3 vehicles and he was no longer there for this vehicle. Shellie and her Manager, Will, were fabulous and facilitated the closing of the deal expediently and with the highest level of expertise and customer service I have become to expect and appreciate with James Wood Cadillac. Thank you again for such an extraordinary experience !

Doug was our service advisor. He was very thorough with the diagnosis and repairs of our car and also checked on a previous repair we had done to the same car a few weeks back - he checked to make sure it was working correctly. We are very appreciative to Doug and look forward to doing more business with James Wood.

Why I shopped at James wood Cadillac, and made the drive from Plano. The long story.Daniel Lopez answered my internet query.He quickly provided me a listing of escaldes in stock. He also provided me with my requested out the door price and made himself available for further questions.Other dealers had issues with that process. Or they couldnt CPO a used vehicle withoit charging thousands more until you get back to them after finding a like vehicle on another lot that was CPO for the same price, then they could mysteriously do it. To me thats a red flag they dont want to work with you and want to get as much out of your pocket as they can. One in Corsicana provided an out the door price $12,000 higher than the internet price, oh Im sorry it was an internet pricing mistake, someone is correcting that now, 1 week later its still the same.....but they have a price disclaimer to cover theirhuman errorBringing that information to Mr. Lopez, he assured me this was not that kind of dealership. He was absolutely correct. He is an excellent representative of this dealership.He showed my wife and I every unit in our price range. The 3 we were narrowing down to were parked side by side for more detailed comparison. Mr. Lopez let us look and drive providing information as requested. He did not presure a sale, and the internet price was correct. It was the same price whether financed in house or at your loan source. This is the kind of dealership I want to continue doing business with. One that has to make money of course. But they are not out to take all of yours in your first visit. They want long term customers and prove it in their dealing with you. I also got a better trade in allowance than 3 other dealers I visited, and a better price with the dealer discount and the buyer incentives for April made me move from a CPO 1- 2 year old to a new 2020 model. I will always make a drive for better deals and better service. If you dont, you continue to feed the big city mentality of we are the only dealer in town. Make a visit and see for yourself. Ask for Daniel Lopez.

James Wood Cadillac Service never ceases to amaze. I just wish GMC would catch up with Cadillac service.

DONT MAKE THE DRIVE YOULL REGRET IT

James Woods Cadillac always does an awesome job at servicing my wife’s car. Very professional and courteous. They always make sure she has a loaner and gets her back on the road in no time.

Chase did a great job with me during the process. He made the process of leasing my vehicle quick and easy. The car was ready to go when i showed up and i took it for a test drive. Tom in finance did a great job explaining everything to me, Trevor did a great job helping me and explaining to me the new technology that came with my vehicle. Overall had a great experience purchasing my vehicle and would definitely recommend buying a car from James Wood Denton

Courtney was wonderful in setting up an appointment that worked for me and setting up a loaner vehicle. I believe Doug was the service adviser. He was also outstanding and gave me some great tips on using the technology on my XT5. Everyone involved was courteous and professional and demonstrated sincere concern. Thanks folks!

Great Service, great people.

Excellent Customer Service

From pricing to technology setup Robert Capestany made it a great experience from start to finish!

I had over $ 2000,00 dollars worth of work done on my car. The mechanics who worked on my car did a excellent job !! One of the items was replacing the LED screen that controls the radio and air conditioning etc... while reinstalling the dash panels the LED lighting was installed to far into the trim panel making it a peer to have a dead spot with no light. I like for the dealer ship to pay to reinstall the LED strip on the dash panel trim. I can see how this could be accidentally done by the mechanic working on it during the day. Because you only notice it at night when the LED strip is on. UPDATE : 04-17-18 They fixed the LED Light Strip on the dash panel trim above the glove box for free. They did a Excellent job ! Also, had other work done as well while i had the car their. Replaced the windshield washer motor that developed a crack in the seam portion of the motor. Fuel system cleaned, oil change, inspection sticker, overall vehicle inspection and tire rotation. I really like this dealership.

Took Cadillac in for oil change and tire rotation with coupon. Was told that tire balances was not included and would cost $69 to balance tire. I guess service advisor thinks people are stupid.

Only giving 1 star due to Service Department, would give our Sales person Chase 5 stars!! We had a horrible experience in the service department, we make an appointment to have the automatic bright lights looked at because they stopped working. We dropped the Tahoe off Monday AM (9:00am) and got a call Tuesday letting us know it wouldn’t be ready until Wednesday. When we asked what they found we were advised it had not gone back for diagnosis yet. When we picked up the Tahoe on Wednesday we had to ask what they found and what was done. We were told by the cashier who read the receipt there was nothing wrong and it all worked as intended but the auto lights still weren’t working. Then the rental car area wanted to charge us $3 a gallon for gas (we drove less than 50 miles) so my wife was not happy and called Chase our sales guy. Before he could take care of the charges the girl advise they wouldn’t be charging us for the gas. The service person didn’t come speak to us as requested so we left with the issue still not resolved.I explained the issue over the phone to Chase and he found out right away the cause and had us come over to him. He had a tech guy there who came out and showed us why the auto bright lights stopped working in less than 2 minutes. So basically the Service Department had the vehicle for 3 Days when the issue could have been fixed in 2 minutes. If it wasn’t for Chase and the tech guy we would still have an issue and be super unhappy! From now on when we need our 2 Chevy’s serviced we will be thinking twice before using James Wood!! I would expect that the service team of a choice Chevrolet dealership who wants to provide an ultimate customer experience would know the functionality of the vehicles they sell and be able to help customers without wasting 3 days and causing an unnecessary hassle.Thank you Chase for going above and beyond during a horrible experience with the Service Department!!!!

Our salesman Don Gibson was amazing from start to us driving away in our new vehicle. We didn’t know him when we walked in, and left knowing we had a person truly in our corner. If you are looking to purchase a Cadillac go to James Wood and ask for Don!

I definitely enjoyed my experience at James Wood! Everyone was friendly and they did a great job throughout the whole process. They made it easy and enjoyable. Jesse was extremely helpful and did a great job getting me exactly what I wanted!

Mr. Ed was wonderful. The easiest buying experience that I have ever had. The price was lower than all the other dealers. If you want a really good deal go see Mr. Ed. Thanks again Randy.

Excellent purchase experience! Indy and the entire team are highly recommended. The entire process up until signing was done via phone and email, which makes things much easier than going through the laborious sales process many dealerships in Dallas put you through, many insisting upon you being physically there. Thanks again Indy and team!

I have a Cadillac CTS, a Chevy Silverado, and a Chevy Tahoe that are all well-maintained by the GM professionals I trust at James Wood Cadillac and Chevrolet.

I had a few minor issues in the beginning, however the management team and the service department were able to work with me and resolve my issues 110% . Would i by another car from James Wood? Yes i would and I would highly recommend them too. I got an awesome car at a an awesome price.

Always GREAT service and friendly!!

For some reason they refused oil change service on 2015 Tahoe. Same exact motor as the Cadillacs, but wouldnt change my Tahoes oil. I was told to go over to the Chevy dealership, so I took it over Classic Dodge and will continue to go there. Not a single other customer in sight at the Cadi dealer, it was just me parked in the service advisor area, unreal.

Took vehicle in for an oil change and a new battery. It was fast and painless. Great job service team!!

I have purchased 15 vehicles from James Wood of the past 8 years. I have use the services for maintenance and the Collision Repair. I have not yet had a bad experience. I will always use James Wood for all my vehicle needs.

I had my recall and 15k service done here. The staff was nice and quick to take care of customers.

We had a great experience and really enjoyed our salesperson, Jordan Hoffmann. He made the transaction smooth and painless. He was very professional and knew his product well. We will definitely refer family and friends.

Was very appreciative of Richards assistance with having my warranty cover the biggest part of my replacement job. Even though my warranty expired in Feb. he spoke with them and they agreed to cover. Thanks to him for going out of his way.

Apparently my truck had been hit by lightning, and needed a new ECM. This happened, 2 days I was going out of town on a camping trip. They said they would do their best, to get my vehicle diagnosed and fixed as soon as possible. They jumped through hoops, and got it fixed, and back to me just in time for my trip. I couldnt be happier, or more grateful for their efforts and consideration of my situation.

A great experience. I took my car in, left it for the required service and then was called when it was ready enabling me to come by to pick up my car when I could. They have a shuttle service, too, but I didnt need it this time.

Superior customer service, family-friendly atmosphere! The employees went above and beyond to assist us. AWESOME experience!

Great dealership. Deanna was a pleasure to work with. They are very professional and went above and beyond to make sure I was taken care of.

Great service and Friendly!!

Robert Capestany and Juan Olivares both handled the sale and the paperwork in 20 minutes. Very efficient and no high pressure sales talk. Of course, I am a repeat customer of Roberts so I knew he was awesome but this experience keeps his legend alive. Could not be more pleased!!

Over the years I have purchased several vehicles from James Wood. Sales is always professional, never that that sterotype high pressure stuff. Service dept is great.

Great service, friendly people. Love it 😊

Very helpful towards Veterans compared too Crest Cadillac and cleaner Restrooms.

Melanie and Jessie were very awesome. They were patient and helpful though out the whole process.

Easiest car buying experience ever! Will and John and the whole time made me feel at home and just made it easier than I could have ever possibly imagined.

Dave Stafford was extremely educational and helpful in purchasing my new Tahoe. I am very satisfied with the vehicle and customer service I received from James Wood Denton. I am excited to show off my Tahoe and tell my friends and family of the wonderful experience I had from Mr. Stafford at James Wood Denton :)

We had the best car buying experience ever. BJ Worley is a GM man. He shared with us that he had worked assembling GM vehicles in the Arlington, TX plant from which he retired. BJ is the most passionate, courteous and kind individual in the business. His working knowledge of the assembly, mechanical, paint and technology in GM line of SUVs we were considering gave us the confidence to go move forward with a purchase. His outstanding knowledge, patients and superior customer service lead us to buy the Cadillac of our dreams.BJ THANK YOU so much we will be purchasing our next vehicle from you!!!

BJ Worley is a car sales person you can trust. If you want a sales pitch call the other guys. If you want to be treated the right way.... call BJ.

The sales person, Josh Jones, was very efficient and friendly. This is why I bought here instead of another online sale at another dealer.

Lets just say it was not a Sewell experience. My Cadillac is out of the factory warranty but I took it to James wood cadillac for an oil change like Ive done several times.I felt I was definitely treated differently because it wasnt NEW. The service man mentioned several times in a negative way that it isnt under warranty when I was asking him about an issue im having. I could look past that but what I couldnt over look was the way this one particular man would drive the vehicles that had been serviced back up front.I watched the same man drive 3 different vehicles, going too fast and over the speed bumps as tho he didnt care since it wasnt his vehicle and mine was one of them! I DONT DRIVE MY CAR THAT WAY AND DONT APPRECIATE SOMEONE IM PAYING TO WORK ON MY CAR TO DRIVE IT THAT WAY!SO DISAPPOINTING! I WILL NOT BE BACK!

I was called by James Wood to bring my truck in on Thursday morning 7:00am, I did that and They had my vehicle for all of Thursday and until after lunch on Friday and did not do any work on it at all, did not even look at the truck, just parked it. I decided to go and get my truck, will take to another dealership. I got the feeling that if a customer give a negative survey you get treated negatively. This is such a disappointment after the great service I received from the Sales Team when I purchased the truck.

In my opinion, the service department of this dealership made the wrong call about my warranty complaint that the clips, which hold the plastic cladding to the passenger side of the front bumper, came loose. The service department said that the clips came loose, due to impact damage. There is NO tangible evidence that the bumper had impact damage, as the physical evidence of such an action would leave either a visible scrape, or warped surface on the plastic cladding, neither of which exist. I have had clips come loose from my Pontiac Vibe and my Chevrolet Colorado; it seems to be a common problem with GM vehicles, but clips on a Sonic are harder to access. I will NEVER return to this dealer, or buy a GM product, again. BTW, I investigated owner warranty complaints in the home repair industry for 23 years, so I know quite a lot about the characteristics of physical damage to structural materials.

Recently came to James Wood service department from another Cadillac dealer, as it wasnt up to par and so far after 5 service appts on 2 different vehicles, JW is the same as the previous dealerships below par experience, but, vehicles have light interior, and the mechanics have gotten black grease all over everything theyve touched! Including the exterior of the vehicle. Spoke with Doug about this, and he made every excuse as the why it wasnt the mechanics whod placed it there.............REALLY???? I cant speak for the sales dept, but for your service needs, BEWARE!!!!!!!!

Wish I could give 0 stars. The dealership did not fix the problem, left me in the parking lot with no gasoline and a broken windshield wiper. The wiper has cost me $199.00 to fix the motor which they claim they did not break however, it was working when taken to them. I then broke down in their parking lot after pulling out of service because they left me on absolute 0 miles after bringing it in with half a tank (2012 cruze is pretty fuel efficient), they did bring me out gas enough to get to the station where I had to refuel my car after dropping it off with more than enough. A manager then informed me that my broken windshield wiper motor was a Pre-existing condition which it was not, my wipers worked fine on the day brought in. I then took it to another Chevrolet dealer who solved the problem in a matter of 6 hours. James Wood had my car for four days! I will NEVER choose James Wood again or, in all honesty a Chevrolet vehicle. My next car will be a FORD, At least they care about their customers. Oh yeah! Thanks again for the broken wiper motor, really appreciate it

Service is always top notch! Thanks Doug and team for taking care of my wife’s Escalade while in service.

So far it has been easy and helpful

Failed to fix the squeaks and rattle. a simple test drive would show the problem.

If I could say NO STARS I would, after having my ATS in/out of this dealership I am very dissatisfied with Customer Service overall and how they handle concerns. I have had my car in for services at least twice in the last 30 days, after calling Mr. Spivey and informing him that the issues that I wanted addressed were still an issue. He arranged for a rental and took my car in for service, after a few days he calls and stated NO PROBLEM FOUND. Fine/ I pick my car up and arrange for the Grapevine Cadillac to give a second opinion, they were able to diagnose my car same day- but now I will pay another deductible due to it being a different service center. I don’t feel I should have to pay that- called to speak with Mgmt. at Denton location once again and was told by Mike to bring the car to him on Thursday and they would fix my car. Well.... it’s not that simple, now I owe Grapevine $232 dollars for the diagnostics. Denton would not pay for it so that the car can be released but stated we will refund you your $100 deductible (will take 7-10 days to get in the mail). So now I will pay for the deductible and the fees at Grapevine. I do NOT recommend James Wood to anyone needing service.

Great service and great people

James Wood Cadillac of Denton continues to provide great service on many levels. Thank you sincerely James Wood Cadillac!!

Great service department!

I would give 5 star for the James wood Cadillac for my purchase of Cadillac SRX. Mr.Nival Chavez was extremely helpful and courteous and took care of us from the start to finish. However i do not recommend the service department. Took my vehicle back for service because of some issues, which they eventually fixed it but the people in the service department messed up the car real bad and made it really dirty. My floor mat was all black with greases and so was my driver side door and center console. The exterior of my vehicle was filled with muds and grasses and what not and they didnt even bothered to clean it or at least just give it a wash. Although i had a great experience buying it but wasnt pleased with the service department and how they handled my vehicle.

The key to my wheel lock was lost and no one could find it. I called the dealership spoke to Colton who advised he had walked over to the techs work area and found the rag that I had the wheel lock wrapped in but didnt find the wheel lock. I was asked to go to Discount Tire were I purchased my wheel lock set and get the part number and take back to James Wood so they could order one. Not cool seeing that now I have to be inconvenienced. I went for a simple oil change and tire rotation, will everything but simple. Not saying this would happen but all kinds of thoughts run through ones head. They have the key to my wheels, my address whos to say one of the techs gives my key and address to one of their friends and my wheels are stolen from my house. These are things I dont want to think about, but just cant get the different scenarios out of my head. Not happy with James Woods Service Advisors or Techs. I may just start taking my vehicles else where.

My old Escalade went into the James Wood Body Shop for repairs and came out looking brand new. They did a great job!