Great experience. Samantha was great to work with. She was friendly, non invasive, and very pleasant to speak with. I was in and out with my new truck in less than two hours.

Nice People very easy transition and friendly.Dealership looked very clean and well maintained.Enjoyed our time there.

Everyone from our sales lady, Wendi to Don in finance was wonderful and very friendly to work with. Would definitely do business with them again. :)

I just recently purchased a GMC Sierra Elevation and both Wendi and Don were spectacular in their customer service. This has been the most painless and smooth automobile purchase that I have ever had and I have been driving for 44 years Kudos to them and the rest of the staff at James Wood Buick GMC!!!

I’m very happy with my new GMC Sierra from James Wood GMC. The whole buying experience was one of the best I’ve ever had. Wendi Little was great very helpful in explaining all my options and choices. She made the experience very smooth and stress free. Thanks Wendi your the best.

Melanie Gregg was our contact person throughout a seamless online transaction. Melanie was professional, friendly, and responsive to every one of our questions. She was available to us and handled the details of our purchase from beginning to end with expertise. I would definitely buy from Melanie/James Wood again because of the fair deal we received in this crazy SUV market; I had been searching for months for the right price/right vehicle and was aware of pricing factors as well as vehicle shortages. Again, Melanie was the reason we ended up buying from James Wood, I cannot stress that enough. She is a complete asset to your organization and should be rewarded/compensated as such.Thank you,Alex and Christine Lewis

Our salesperson Wendi Little is the best salesperson I have ever encountered. She was great and really helped us decide what we wanted. She knew all the features of the truck and was a pleasure to work with. From sales to financing to delivery of our new truck it was a great experience!

Salesman very knowledgeable about my truck answered all my questions. The whole process was very seamless.

My wife and I were very pleased with the service we received by your GREAT and HONEST SERVICE TEAM. I was expecting after evaluating my SUV that they were going to tell us that all of the parts needed replacing to fix my engine from over heating. They came back and said that all I needed was a new CAP for my Radiator. Because the cap was not secure on the Radiator, that is what caused the over heating. I was bracing for the worst. As a result, that was being very HONEST.I will tell all of my family members and friends to go to James Wood Buick-GMC Car Dealer to purchase their next Car, Truck or SUV because you will receive good, HONEST and FAIR SERVICE during the actual sale selection by Ben Rollins and after care service by Thomas Ramirez.I want to thank Thomas Ramirez, your Service Consultant and the team technician member who tested my SUV that came back with the HONEST RIGHT CONCLUSION.Please tell your entire team thanks for a Job Well Done.!!!!Thank You,Dwight & Ruth Smith

Service was performed quickly and on time. Questions were answered politely, using terms that I could understand and with a tone of confidence that told me the Advisor really knew what she was talking about. I always use James Wood and have never been disappointed with the personnel or service.

Recommended work that was not required, it’s either an out right lie or service technician who have no idea what they are doing. If the service manager want to discuss further they can call me. Best I can figure you owe me money back from overcharges for work not preformed or needed. Telling me what I already know should not be billed. This is my second bad experience at this dealership’s service department.

Fantastic. Sales, F&I and delivery were outstanding and service was a wow!

Called and Got an appointment with Tammy to bring in my Acadia for servicing. Twas easy. I showed up and the car was taken in for service. Found the brakes needed to be replaced and rotors resurfaced. Tranny needed servicing and the engine oil and filter and air filter needed replacing. And Tammy had the car washed. The courtesy pickup and delivery is outstanding. Great service crew. Polite and very helpful. Highly recommended. Seems as if the old Cadillac courtesy service came back.I checked and where are all the cars for sale? Hard to sell what you do not have. Come on GM!

I got my oil change done at James Wood GMC and the experience was great. The service was quick, the waiting area was comfortable and I felt like I received the best customer service experience. Thank you!

Donny did an excellent job finding the truck that fit my needs. I would definitely recommend Donny and James Wood to my family and friends for their next vehicle purchase!

Jessica was amazing! She made the car buying experience easy, simple and very pleasant. She was there to answer all my questions and with a very quick response. She is absolutely the best! She even walked me through some of the controls on the car and connected my phone. She is the best of the best!

Pretty unprofessional organization. Delivered my truck to the wrong address (over 400 miles round trip). Was offered a gift card to a restaurant in compensation. Also, my new truck was delivered with a tear in the passenger side front seat. Chris (my salesman) was notified the next day and said he would get it taken care of. Here we are over a week later with no resolution. Take your business elsewhere. This dealership apparently doesnt value their customersUpdate: management team called and are in the process of ordering a new seat. Will update further as progress continues

Loved dealing with Wendi at James Woods in Denton. Awesome lady that took care of us and went beyond what I was expecting! Will definitely do business here again.

I really dislike the car buying process; however William and Juan made my recent experience very enjoyable and got me the vehicle that I wanted in record time.

Oil change was completed in a timely manner and my car looks brand spanking new after having it washed. My advisor made sure I was completely satisfied with my service. I always recommend James Wood to anyone who is looking for a place to get their car serviced.

Amazing service. Wendi was awesome and very friendly! Didnt feel pressured into anything.

I was greeted immediately by a friendly young man and within minutes by a serviceman. He let me know that my oil change would be free as it was my first since purchasing my vehicle there. He offered to have the vehicle cleaned. Within an hour my vehicle was ready.

Went in to replace a broken headlight on my Sierra. After installing a couple OEM replacements, we unfortunately werent able to match the headlight color to the original light. Edward and Doug in Parts were very helpful throughout this ordeal. They went above and beyond to understand the issue and keep me updated in their back and forth with GM, even offering exceptions when they didnt have to. As wonky as it is having two different color headlights, Parts showed outstanding customer service. Will be back with my business for future GMC purchases.

John, David and Juan were great to work with. Very respectful for our time and got us everything we wanted and more in our new vehicle

I’m disappointed how it took to get my service. That first time it took an hour and 15 minThis time it took over 3 hours. That is unacceptable. They should have said because they knew I was waiting. I finally said something then all of a sudden my truck was ready not acceptable. Not good

Certified technicians did not inform me of a nail in my tire while performing rotation. I would think that they would observe the tires and condition while performing this task. Drivers seat and all mirrors including rear view were moved to inoperable positions as if it was a joke or something. Once again I trusted this work to your Service Department with disappointing results. I wondered during my entire 1,912 mile trip whether or not they even changed the oil or rotated the tires as I asked. I think Ill find a different location or dealership I can trust for future service no matter how far I have to travel.

Great experience over all, Patrick took great care of me. The process was very efficient overall and this dealership has my business for a long time to come.

Jeff was patient and very responsive when I asked questions. The ease of the application process was perfect! He had all the paperwork ready and waiting as we walked in the door.

Wendi went above beyond to meet my new vehicle needs. Wendi truly set the bar for exceeding customer service expectations. The preowned certified Sierra 1500 Denali was exactly what I was looking for. If you’re in the market for a new or preowned vehicle Wendi Little is the sales person you want to work with.

I was searching on the internet trying to find my wife a good vehicle for hauling our large family around. We saw an Arcadia at another dealership and she fell in love with it! I ran across one in our price range at your dealership. I inquired about it using your chat window on the James Woods Website and met Melanie Gregg. She was very helpful and knowledgeable but the one we saw was already sold. I was about ready to give up when she showed me a newer 2017 Acadia that was available!!! Needless to say we are now the proud owners of a Professional Grade 2017 GMC Acadia 7 passenger SUV and my wife is extremely excited! The whole process from start to finish was easy and quick and Melanie Gregg is just a wonderful sales-person as well as Cesar in the finance department! No hidden fees or costs and Cesar got us a great finance rate we can afford. My wife is a photographer and the Acadia is perfect for hauling kids as well as bulky camera gear. Thank you Melanie and James Woods for one of the best car buying experiences anyone could ask for! - Dale and Melissa Arnold

I recently purchased a new vehicle (GMC Terrain) from James Wood Buick/GMC in Denton. RONNIE EISON was my dealer rep. He was the BEST!! He was professional, good sense of humor and not in the least pushy! I appreciated how he talked me through all the features of the vehicle - which made me love it all the more. RIANA was also super pleasant and helpful with offering snacks/drinks/restroom directions. 👍🏼MARK LOPEZ also was very professional and courteous in helping me finalize the financing, etc.I had been at 3 other dealerships the past 3 weeks and left with a headache- NOT THIS TIME! I left James Wood Buick GMC dealership with a smile and a new car❣️❣️❣️

Salesperson that helped me his name was Carlos I believe ........... did not give me hope at all in qualifying for a truck. Did not even try even with an 800 credit score. Maybe he thought we could not afford it but we went over to Kia down the road and got a 40k truck !!!! They gave me better service and did not turn me down at all. They went all the way for me so wont be going here for second vehicle Im about to purchase. Thank you for your 0 interest in being a client thanks to you I got my dream truck plus a great price !!!

I appreciate Scotty Rice. The last three trucks/Tahoe I have purchased with him.

Great experience. All employees I dealt with were outstanding. Very pleased with the entire process.

Amazing experience start to finish. Thank you to the entire team. Ms. Melanie was absolutely designed for us.

Patrick was great throughout the process. He helped us test drive earlier in the week before we purchased and did not make a sales pitch or make us feel like we needed to negotiate anything at that time. After shopping around, we felt the the price offered at James Wood Buick-GMC was fair and the best possible. Patrick had told us about the Educator Discount after he learned my wife was a teacher. I emailed Patrick that we wanted to come in and talk about a specific car and he quickly emailed back the best time to meet. He met us when we entered the dealership, I provided my keys to my trade-in, and he provided the keys to the Buick Enclave Premium trim we wanted to purchase. We were able to take our time looking over the vehicle while he had our car evaluated for trade. The trade-in price was more than fair, and the all the discounts were figured in the price for me to evaluate. Our credit union had given me a low interest rate, but the dealership was able to beat it. The finance person came out to meet my wife to brag on her and tell her she had the highest credit score he had seen in his entire career. The monthly payment was figured with the interest rate and the numbers were exactly what I had anticipated.... no surprises. We moved to closing with the finance department and all went smoothly there. This was one of my best car buying experiences I have ever had and I will be back for future purchases. Thank you Patrick and James Wood Buick-GMC for the service you provided.

This was the best car buying experience we have ever had. Phillip Surles was genuine, courteous, and let us see every move he made with the prices when we negotiated. Very transparent and upfront. Couldn’t ask for better.Once we got to finance, everything remained the same, and it was fast!I will definitely go back to James Woods Autoplex for my next purchase, no doubt.

Tim did a great job getting things done .

James Wood and the team have been absolutely first rate. Im incredibly appreciative for the service and support from Patrick and Mike. Thank you both!

We had an amazing experience. Melanie Gregg was outstanding and had superior customer service. We were treated with respect and dignity. We started off at this dealership in the early morning. Visited several other dealerships throughout the day and because of the customer service we experienced here at Buick we came back. Very happy with our purchase and we will come back to this dealership for our next purchase.

I brought the vehicle in for a seat repair (2nd time), vibration while driving the vehicle. Also, an air conditioning problem (2nd time). I was told three of the four tires were bad (only had 500 miles on them) and they were out of road forced balance. Replaced all four tires and the vibration remains, the air conditioning problem was not resolved as the actuator door continues to cycle as misc. time.

Tyler Mayfield bent over backwards to make this happen for us! Even driving to Denton from Decatur and back again so we could pick our truck. Unfortunately, James wood would not honor our GM discount we have depended on for years nor would they discount the cost of running boards which we now have to go pay to have installed. This in no way reflects Tyler but his supervisors/James Wood.Overall, very happy because we finally got a new truck and the one we wanted. Tyler was awesome to deal with and very patient! He was VERY knowledgeable on all the features of the truck and very comfortable explaining how to set up the different users. We would come back just for him.

Very quick and easy buying experience. Phillip our salesman was awesome and Mark in financing was great!

BJ is an awesome professional polite attentive and with great knowledge about the vehicle i did purchase he took all the time of the world to explain everything that my Denali is loaded with.This is the second time since 2018 that i purchase a denali and Since that time BJ is and will be my sales Guy! !!! The facility is great, clean and all the staff since to be dedicated to the clients, the signing process was flawless i spend probably 7 min and the technology WOW!!! signing on the surface of the desk… Sweet!!! Way better than sewell gmc! Lol

When I picked up my vehicle there was greasy hand prints on the hood, chrome grill, lower driver door, and side step. I advised the young lady at the check out desk and she did not even acknowledge my complaint. When I got in my vehicle to leave I noticed oil on the steering wheel. The wheel lock key was also left in the passenger door pocket, that is not where it was retrieved from. I was not very pleased with the cleanliness of your crew. I didnt drop my vehicle off that way so obviously I was disappointed to pick up dirty.

Rosie was very up front and was prompt when it came to information she did not know, she found the answer and relayed it quickly. Very up front with prices and deals. I would most definitely recommend anyone that is looking an honest/up front staff to go to James Wood.

After several attempts to get images of a vehicle on the lot and a price so I wouldnt waste my time driving 89 miles if I wasnt interested all I received were stock images of a red Jeep Wrangler Unlimited when I was looking at a White one. No interior images. No price. The sales Manager got involved and when I explained that all I wanted was to know the sales price of the vehicle and to see images he said he would get back with me. The next email he informed me that she (the last rep) had already answered my questions. That was awful!

The sales person that I worked with was very knowledgeable about the vehicle, products as well as the dealership. He went above and beyond to help me secure a vehicle. he is a friendly sort that I like to deal with.

The guys at James Wood were great. I felt welcome and not push to buy what they wanted but rather have a conversation of what I was looking for to fit our needs. My Salesman Chris and Manager Alex were second to none, honest people and upfront. Im really happy with my purchases.

Excellent service. The kept me posted on the progress of my warranty repair. Thanks to everyone at James Wood Buick !!!

Jeff Mulkey and Will Lewis made my selection process easy. I trusted them to choose the car that fit me and they did a great job! Between the 2 of them and Tom in finance, my part was so easy. They took the pain out of buying a car and I was in and out in just barely over an hour to pick up my new Buick!

This is the only place I would go to get services and the last experience was horrible but on 10/13/21 the service was fast, friendly and customer services was awesome. Now that made my day! Thank you James Wood for taking care of my needs.

Ray Aroka was our salesman and helped us above and beyond to get our truck. I had a very good experience and would recommend this dealership to anyone. Very good customer service experience with Finance Manager. Definitely would go back for another vehicle.

I had a really hard time getting a hold of anyone about my vehicle. There was never a time that I called and it was answered, and usually my call back was 1-2 hours after I left a message. Also, a simple tire change took 4 days to complete and was not done until the day after I was told it would be finished. 4 days is too long for routine maintenance, but at the very least, it should be finished on the day conveyed to the customer. Otherwise, it’s better to estimate later

Tammy in the service department is a superstar. There are far a few in between that offer the level of service she provided me. She kept me informed the whole time my car was in the service department. Train more like Tammy. She made the long wait for the repair less stressful.

Awesome place to buy a vehicle!! Our whole family has used James Woods for many years. My favorite sales person Drew Ward is the best!! He is thorough and makes sure you are completely satisfied!!

Melanie Gregg was just fantastic!! From the moment I walked in we started having fun. She was very knowledgeable about the truck I was interested in, she had both the white one and the red one up front waiting on me to test drive, all went well and I am now a happy new owner of a big red GMC truck.Mark Rhoton

This is the 5th vehicle we have bought from James Wood dealership in Denton and we are satisfied with all the services

Very friendly and helpful. Not pushy

Shellie Tait was amazing as always. I have bought probably 10 vehicles from James Woods and I always keep coming back! Their service and values are top notch!

The process was quick and easy. Perfect.Thank you to Patrick and Don. I definitely recommend James Wood GMC.

Got me in and out in about two hours. Very friendly. Make you feel like they appreciate your business.

Phillip aka The Mayor was great! He listened to what we were looking for, showed us a few trucks. We settled on one and he started the process, and came back the next day and everything had been handled. We spent a total of 30 minutes at the dealership the day we signed the paperwork. Very smooth process. This will be our 3rd purchase from James Wood and will be back! Thanks again Phillip!

My mom and I came in to purchase a brand new GMC Terrain this past Saturday. Ms. Melanie Gregg was our sales representative. She greeted us with a great smile and warm personality. She went over all of the specs of the vehicle and answered all of our questions thoroughly. She explained all of the exciting technology GMC had to offer and all of the safety features as well. The process was simple and quick, but Ms. Greg made sure we knew all of the crucial details. We test drove the car several times to really get a feel for the vehicle and once we decided to go for it, Melanie walked us through the entire process of purchasing. Don was a delight to work with as well. If I ever have the chance to recommend someone to James Wood Buick-GMC, I would send them straight to Melanie. Shes the best!

Theres a reason why I have now purchased my last 3 trucks from James Wood GMC: Ronnie Eison. He is definitely an asset! He continues to make buying a new vehicle so incredibly easy...and enjoyable. Thank you, Ronnie!

I happened to be in the right place at the right time for the vehicle I was interested in.. The service was professional and timely..

The team at James Wood went above and beyond to help us get in a vehicle we wanted!

Been working with Karren Patterson for a long time and she ROCKS......No one else out there has the drive she has.

Fantastic experience. Was basically in and out of the dealership which was nice. Wasn’t stuck there for an extended period of time.

I have been completely ripped off by Buick and James Woods. I will never recommend or purchase another GM product in my life and I plan to share my terrible experiences through social media and friendships.

Everyone was kind and helpful. But Wendy Deter goes above and beyond. Wendy was so great about letting me do multiple vehicle test drives. She helped me weigh the pros and cons of each vehicle comparatively. When it came down to the vehicle I chose she had paperwork ready on the new car and had my loan application approved with trade in estimate on my old car. She treats us like family and makes us feel welcome and cared for. We’re not just a dollar sign to her. She has never tried to high pressure us into a deal we weren’t ready for. This is our 2nd vehicle with Wendy and our 4th with James Wood dealership. We will be back. Thank you, Lori B.

I would not recommend anyone to buy or service their vehicles from James Wood. Whoever is in charge of service should be re-evaluated. The staff appear to have no desire to assist and communication is non-existent. The ONLY positive about this experience was the young lady running the desk when I dropped off and picked up my truck from collision repair.

We paid for a tire rotation and balance. They did not rotate our tires.

Tammy Brooks kept us well informed during the repair.The repair was high qualityThanksRalph Starkey

Fast friendly and great value!

Christopher Douglas did a great job throughout the buying process. He helped in every way to make sure the process was as easy as possible. This was my 3rd vehicle bought from James Wood and the 2nd from him. Great job!

Daniel the Internet Sales Manager was amazing from step 1. I provided quotes from other nearby dealers and he was able to work out an agreed price that I couldnt say no to. They even sent drivers to bring our truck to us! Hands down great experience from never stepping foot inside dealership.Don from Finance was informative and upfront on what you should get vs pass on, honest man.I will send my friends and family here for sure! Thanks again guys!

The Salesperson (Jessica Perry) and other team members did a great job in answering my questions and providing a relaxed non-pressured atmosphere, concentrating on what I was looking for in a vehicle.

The guy that helped my husband and I was really friendly, attentive, and considered of our time. One of the issues didnt get resolved yet. The check engine light is still coming on so we are going to have to bring it back and get it diagnose.

My sales representative was Jose who was courteous and professional at all times. Jose worked a deal over the phone with my wife as she was trying to surprise me with the purchase. James Wood is a dealership I will definitely recommend to others; more specifically, Jose is a sales representative I will name drop to others looking for a vehicle.

This is our second new truck purchase with James Wood. We have always gotten great service in every department, from sales to the service department. I have closer dealerships to my house, but always make the trip to Denton for any maintenance, just due to the trust factor.

Bryan Buckanan & the finance guy Mark, were FANTASTIC! This was my first time there, and they treated me like family!

Uneventful, which is good. Took my vehicle,did the service required properly, returned it to me in a timely manner. No fuss, no muss.

Very professional! Great service! I will Highly keep recommending family and friends!

I made an appointment with Jarrett, everything worked out as planned, no surprises. Truck finished in a timely manner. The Truck was very clean inside and outside. The cleaning folks are to be commended!On another note I would prefer a more conservative TV Station than that was on. FOX News would be appropriate..

I always receive the best service and they are very accommodating!

We had an amazing car buying experience! William was amazing to work with even though I made him work for it! He was very patient and accommodating! We were able to do the entire deal by phone and they even delivered it to me even though it was late!

Tammy is always amazing in the service department. She answers any questions and is always so friendly. It took a bit longer this time but it was very busy.

The people are very friendly and experienced with their work. The process was a lot quicker than I have experienced at other dealerships.

Melanie and Don were awesome. They made my buying experience so easy and pressure free. I will definitely be back!

The ONLY place I will buy a vehicle. Buddy and Jason are like family. Have always taken care of us and we will continue to refer any and all to this James Wood. They take into consideration of the person driving the vehicle. Recently, we went to look for my daughter (soon to be 16) and asked about a vehicle which I thought would be good. Buddy shared with me it might not be best for a first time driver. He could have easily sold me this vehicle, but he cares about my family and values of James Wood. Thank you for always taking care of us!!

Very good, prompt, courteous service.

Both of the gentlemen we dealt with when leasing our vehicle, Scotty Rice (Sales) and Don Litoff (Financing) were professional, knowledgeable and very easy to do business with. I will heartily recommend them and the James Wood Dealership to all my friends!

I was offered a fair amount for my trade in. Melanie Gregg found me the truck I was looking for and got me a better deal than I had hoped for.

Was in and out with a reasonable amount of time

They took very good care of me and my car. Kept me up to date on how repairs and warranty items were coming along, free rental car for 7 days while car was on the shop. Great service.

Absolutely the BEST car buying experience we have ever had!!! Mike Holtzman was honest, helpful and such a great person to work with. Would highly recommend him to anyone. We gained a friend.Juan in finance was also great to work with. We couldn’t be happier.

Everyone was great and willing to help any way possible

The online buying process was super fast and efficient. I didnt need to step into the dealership, everything I needed was done quickly over the phone or text with sales and finance.Melanie was fantastic. She took the time to deliver the car to my house and even answered a few questions on her day off. Its nice to have a someone take the time to make sure you get what you need. Thank you for a refreshing experiance.

I had a 10:30 am appointment for oil change, tire rotation, and state inspection sticker. I think my service was given a lower priority even though I made an appointment. 2 hours and 15 minute seems an excessive amount of time to complete the service.