Very down to earth likeable staff. They were a bit busy but Bruce expertly assisted me despite having several people needing his help. Purchased an upgrade for my car. Cant wait to hear it on Friday.🤠 Update, sounds better than I imagined!. Had to look at backseat to see if Adele was actually back there! Got my windows tinted as well, Thanks Guys, I appreciate you!

Did a great job! Went in for speakers, got what i wanted and set up a installation date. While they where getting installed, i contemplated a radio upgrade. Picked up my truck and bought the radio and a sub, will be installed soon. Good,friendly and knowledgeable people. I recommend

I walked into the store this morning with cash ready to buy an entire system. Subwoofers, amp, double din radio, maybe even remote start depending on the install time. Upon entry there were two people behind the counter. One lady who was finishing up helping a customer and then another gentleman on the phone. This gentleman said later while I was there that his name was “John“, but I don’t believe his name is actually John so I’ll describe him. He was a tall white gentleman about 6’2” and about 300 pounds. When I walked in John told someone on the phone “OK, let me help this next one.“ However John never actually called me to the counter to help me. Instead, he waited at the computer while the lady who had a customer helped me. I asked my questions and the young lady started to direct me the best she could but she didn’t seem to know much about anything. John intervened to make some suggestions in a very rude and condescending tone towards the lady coworker. I was immediately thrown off by that alone but I continued to shop. Later John would leave from behind the counter to point out a box that the lady had missed by whistling at her and pointing down at the box he was standing in front of, again in a very condescending way. At this point I felt bad because I knew I wasn’t going to spend my money here all because of “John”, and the lady who was clearly frustrated started to show it in her service towards me. As I was asking my final questions at the counter another gentleman walked in. It would seem this new customer was having his car serviced somehow but also had questions about other options. He asked John who had called him the wrong name and had the wrong information drawn up for him. The two of them went into a back-and-forth argument out loud in front of everyone in the store. I thought the customer was slightly rude and frustrated, however John‘s responses to him were also very rude, condescending, and unprofessional. I still want my speakers, subs, and double din but have a really hard time with going back to the store to get them.

This review is for Dillon (store manage) and Ryan Conroe (who installed Car Play in both our vehicles). These two guys are the absolute B E S T!Dillon was very communicative with us throughout the entire process. Not only is he super communicative, but extremely knowledgeable about the products. From what I can see, Dillon is willing to do whatever it takes to do what is RIGHT and satisfy his customer.Now….Ryan! What a great guy!!! As I said, he installed our new radios and Car Play, plus he spent over 2 hours (maybe closer to 3) on showing us the specifics on using our new products. He stuck with us as one of our vehicles would not “cooperate” and connect properly. Ryan (and Jeff’s) persistence and perseverance finally led us to discovering why connection wasn’t taking place. Once they figured it out, it worked like a charm.We are very happy with our new Car Toys!

Very efficient and finished installation same day. A bit of sticker shock but havent had anything like this done in years. So far, very pleased with the result.

I came in needing a diagnostic test for my car. Without even looking at it, they said it was the speakers and I need new ones. They tried to sell me speakers, turned out to be something different when I took it to my dealership. Essentially, theyre just in it for sales. The front desk lady was very nice though.

I took my old 2000 Saturn with the worst tent that was falling off I couldn’t even see out the rear window and Tony from car toys did amazing it looks so good I’m very impressed with the work he did. Also the customer service was a A+ super, nice, friendly and helpful staff. Highly recommend.

Ryan was absolutely the best. He is the one employee that really cares. I rather not speak on everything else. I highly recommend him and as long as hes there I will forever go back whenever I need assistance.

I first went and had seen Bruce who gave me a good price on Remote Start plus bypass module. I came by to schedule but Bruce was on vacation, so another guy gave me a new price. $179.96 + 69.99 module, This guy wanted an additional $130 install charge.Their ad states Standard install included plus bypass module free install. Now this is a straight forward install plug and play, power and ground.

Great experience with the team there. Was looking for a remote start, Tint and Alarm for my 2019 Nissan Titan. Bruce was great at explaining the options and helped break down the entry level solution to the most advance option. Of course I went with the advance configuration. He also helped me with scheduling the time to have the work completed.Thanks also for Kyle checking me on during the appointment. Kudos to Tony for the Window Tint ... Of Course a shout out to Jared, who did the work for the remote start and alarm... Pretty nice job ... Happy with it.I know if I have any questions, the team there will be happy to answer my questions if I call.Will be back for other options for other vehicles ...

Top notch Customer Service, Very informative and many options to choose from on any budget!! Fast and Courteous all in one stop shop!!Window tinting, Car detailing and Audio!!!

Called one afternoon and came in the next morning for a remote start for the wifes car. Done in a few hours and were able to use the existing remote control. Very friendly service and very knowledgeable.

Bruce was amazing he made sure every need was met. I couldn’t be more happy with choosing car toys Denton… my sound is amazing and automatic start works great!!

I won’t lie, I’m a pretty tough customer. I can be hard to please but Jared S. and the crew knocked it out if the park. I couldn’t be happier with the sound on my truck. Well, I could but it’s a matter of purchasing another sub so that’s on me. Workmanship was outstanding and customer service was outstanding. Thanks Jared.

All the of them did an amazing job! Thanks guys for making our rzr sound amazing.

They were great. Came in with a dashcam/reverse camera I got off Amazon. They installed it for me really last minute before they were going to close. Only took a little over an hour too.

The installer Jarred did a great job on helping me pick the equipment that I wanted and installed it in a timely matter.The workmanship was very professional. The store manager was very helpful and nice in taking care of the demo of the vehicle.

These guys are amazing, superior products and installation. They will continue to be the only car audio store I will trust my vehicle with. Dillon and his crew have been the best Ive dealt with in the two decades Ive been coming to this location. I cant say enough about how greatly I was treated and helped out by this staff. I will continue to give them my business hands down and I suggest if you need some audio work that you do the same.

I walked into Car Toys today and got a new radio. Kyle gave me 3 choices for the radio. 3 hours later the radio is installed. I love my new radio. The service has been excellent.

Wonderful service, great people. I would highly reccomend this Car Toys to anyone.

Dalton & Ace had there “A” game on today! Great customer service and a healthy work ethic! All around, with Dillan at the helm & Ace with product details. Lee & Dalton completed my experience with the expert install . Don’t be fooled by thinking chain stores can’t give you the small shop service! This store his hitting on every beat! Thanks fellas!!! I will be back!

Went there for a 269.00 radio advertisement said FEE installation the brake down showed the radio was 169.99 but mis charge of 175.00 and 150. And 75.00 thats more that radio sorry but your about to not have this you will uninstall it and refund.. be ware this place will take you to the cleaners.

We’ve had CarPlay installed here for my daughters car, and my car. Ace and Ryan were super knowledgeable and helpful. We’ll be back!

Jared S. was really great! He helped me find the right solution to a unique problem, and installed the hardware perfectly! I am really impressed, and very happy with the result! I had a rearview mirror camera system put in, and its going to really be a large help!Thanks again, Jared and Car Toys

Excellent service. Fast professional and very knowledgeable.

I bought a new car and was not happy with my sound, took it up to this location and had the best service! My new car has amazing sound and Tony the tint tec did an amazing job on my tint! Thank you all for such fast and amazing service!!

Took my dads 69 Ford for new speakers and radio. Jared listened to what he wanted and recommended to go a different route & explained why. It’s perfect & couldn’t be happier!

Amazing customer service and Super knowledgeable staff. Mark was very on point with what I was looking for in my stereo system and made very good recommendations. Will definitely be going back for more work.

Not cut tabs off the install kit. These tabs were cut off for some reason and the dash kit is loose. Not happy.Ensure the name is correct for the person youre emailing. Received multiple emails for someone named Marcus and as you can see, my name isnt Marcus.Double check all wires are fully and securely connected. Thought a tweeter was blown only a couple weeks after getting the system installed. After pulling my passenger kick panel, saw the wire was disconnected. Fixed the issue myself and didnt have to wait for the installer.

My husband went into this Car Toys to purchase a remote start system for my F150. Mark helped him out and was very knowledgeable on their products. We dropped off the truck to have it installed and Ryan did a fantastic job! We would recommend this location to our friends and family. Great job team Car Toys!!!

Jared helped me with my fuses and helped me find out what was wrong with my radio. great service and i am definitely satisfied!

These guys never disappoint when it comes to car audio. I had made the mistake of going elsewhere and was left with subpar equipment, ended up going back to car toys since theyve done 3 other installs for me.The installers definitely know their stuff!

Payed 3000 dollars for my system and it doesnt sound like it. My subs doesnt carry a good base respone

I was extremely happy with the way my car turned out.

I purchased a system, but on the day of install found another stereo I liked better. The guys swapped my order out with no hassle and my truck was ready quicker than they estimated. I had to go back the next day so they could adjust something minor and had no hassle whatsoever. They may be a little pricey, but its well worth it!

Jared did a great job on my install and Dillon was super cool and personable. I would highly recommend Car Toys of Denton.

Had them do a new sound system in my dodge challenger!! Dropped it off in the morning and picked it up after I got off work! Very satisfied with their work and my cars system sounds great!

Arrived at Car Toys and they could not be more knowledgable and helpful! Ask for Brusse! Will definitely recommend them to friends!

Best location, best service, best employees at Car Toys Denton. Heath and Big John are awesome!!

These guys worked me in on a busy schedule and got my new stereo installed pretty fast. Would recommend to anyone needing quality work done that will last.

I recently had a deck and amp installed in my fiances 2014 Chevy Captiva. The installation was flawless. The installation technician Ryan did a fantastic job. Everything is nice and clean and orderly. He even rewired my subs as I had them wired to less efficiency. His excitement and enthusiasm for our install made the whole process so much more personal. It was like a good friend excited about helping me install a cool new toy. Ryan is a true professional and its obvious he loves what he does. I recommend Denton Cartoys for all your audio needs. They have earned a customer for life.

Jared did a fantastic job installing my new head unit. Great prices and awesome customer service all around.

Wonderful experience!! Very professional and friendly! Jared has worked on multiple cars for my family and has always done the job right with no problems!

Came to Cartoys for their reputation. I was not disappointed. Bruce did an excellent job of detailing a solution to installing a cd player in my car (crazy no one puts these in cars anymore!). He explained the equipment theyd be using, how it would work and the cost. Jared (the technician) jumped on it the next day and had the install completed in record time. The installation looked great and worked just as promised. I am highly satisfied with everything about my experience. I would highly recommend Bruce and Jared at Cartoys - Denton....Gary

Staff was great and very knowledgeable in what they were talking about. Were able to get m truck in and out in no time, while still doing a professional installation. Would highly recommend them for any of your audio needs.

Went into cartoys looking to just upgraded my stock speakers and Bruce and Kyle were super nice and helpful and got me set up right. Can’t recommend more.

Very nice selections but very pricey

Had speakers installed, technician did not follow correct installation procedures. Management says it is a speaker fitment issue. Management refused to listen that installation was not properly followed. Go home and do it properly in an hour. ZERO FITMENT ISSUES. Lazy or poorly trained technicians STAY AWAY. 30YR MASTER TECH

The guys I worked with were very knowledgeable and were willing to answer all of my questions. When it came to installing the stereo I purchased they did a great job and actually finished the install more quickly than I had anticipated. I would certainly buy from this store again in the future.

The tech (Jared) was very professional and helped me understand the components that he installed and took the time to show me how to use them.

We took my husbands car in to get his speakers in his trunk switched out. After picking up the car, on the way home, his stereo quit working. He took it back & was met with a shrug when he told them that the stereo isnt working. He was told yeah I knew that would happen. The speakers are too much for your amp you need a new amp Why were we not told this information during the 30 minutes we spent with the installer & salesman? While we were discussing our options if the installer knew the speakers we wanted would blow the amp why wouldnt he tell us that. We went from a perfectly good stereo, just wanted more room in the trunk, to a stereo that you can now only turn up to level 16 before the whole stereo system shuts off. We will never return to this location.

Definitely well worth it! Great customer service and very patient worked well with what I wanted and a very funny crew

They installed a new radio, speakers, and an amp in a day. Bruce and Lee will go the mile for you. I’ll be coming back for sure!

Bruce and Jared we’re excellent employees they helped me out with everything I needed

Love the stereo system and sound good .. they did a good job keep up work guys ‼️🤗🤗sound

I love this Cartoys location! They are always helpful! Bruce did an awesome job on reinstalling my speaker!! Thank you so much 😊 I will continue coming to you guys ☺️

My experience wasnt to great with the sales staff. I had to reschedule my appointment twice because it was never written down. They seemed to be pretty flustered up front, maybe a new staff being trained at the time?Once the vehicle was in the shop I had a great experience, the technician was very informative and communication was great between him and I.Overall about a 4 out of 10 experience

I would like to do something i never do, and that is write a review for Pete and Austin at Car Toys of Denton. I had met Pete on an earlier visit when I came in and Austin the next visit to confirm my appointment. i was looking for Pete and after meeting Austin i was even more convinced i had come to the right place. I also had them to look at a different vehicle of mine they were able to fix in 5 min for free!Great Customer Service and will recommend them to anyone. sincerelyKelly

I wanted my installation to look professionally done & not like it had been into someones backyard auto accessory install garage. I Went to Car Toys because of the professionalism & quality of the Installation. Michael, Dalton & Austin took great care of my car as if it was their own. The installation went seamlessly & without any issues. In & out of the shop in about 3 hours & looks like a factory install. Thanks for all of the great & professional work guys.

Very professional! Very clean! Mark helped me and was fantastic. Very great customer service! Highly recommend this location for everyone

Fillion and Bruce really helped me get the cord I needed to get my radar working in my rental car

Ace and Lee did a great job! Great service and highly recommend! Completed installation quicker than expected!

Staff was incredibly friendly and knowledgeable. The tech that installed my new amp did a fantastic job. Nothing but good things to say.

Ryan was such a big help when I got my radio installation done. Super chill, super nice, and super helpful!! I rarely write reviews on anything, but just had to write one about these guys. They are great!

Great service, Mark and Jared were fantastic to work with and the install went flawless! Great job team Car Toys.

Went into the Cartoys in Denton and let me say they have earned my business for life. Had another shop try and install my radio and they wound up cutting the entire harness out of the car. Went and spoke with Bruce, Ryan, and Marcc, and they went above beyond. They gave me the best customer service I have experienced in a while! If you need anything related to car audio you have to go in and ask for them! Thanks again guys for getting sound back into my ride!

I love car toys and would definitely return

All the personnel at the Car Toys on Loop 288 in Denton Texas were very polite and helpful to me. The waiting room was quiet and clean. The product was very reasonably price and it works well. The service was quick and thorough. I would definitely recommend this store to my friends and family.

This is the best place and awesome workers. We went in to buy a stereo and had great service. After we left and went home I noticed I lost a earing went back up there and one of the workers turned it in. The thing is these were giving to me by someone special and it meant the world to me when he gave them back and I got emotional. They were so nice I wish I remembered their names. Thank u a million times. Please go here u will not be disappointed.

Great bunch of friendly, knowledgeable people. Out of the box thinkers, very rare anymore.

Bruce the sales guy and Ryan the installer put a remote start into my car and had it ready on the same day I came in. Works great so far, they were nice and courteous.

Great job by Keith, left my car clean. Took a little longer than expected but sometimes its hard to give an exact time. I would go there again for sure!

Great job, started install within 30 minutes, it did take about 2 hours to complete set up. They showed me how to operate and left truck cleaner than when before they started

My dad bought me a system for my 2013 Camaro, and OMG it sounds fantastic. We dealt with Bruce who was the sales guy. He was very knowledgeable and understood everything that was being asked of him. Jeff did the install and I am so happy with the work he did. I highly recommended not only this store for your audio installation needS but also these 2 guys. Thank you again Jeff and Bruce for the amazing Christmas present.

Bruce is very helpful and knowledgable. He took the time to show me multiple speaker options for my car. His dedication to customer service was second to none. I was very happy with my experience overall. I strongly recommend this location as well as Bruces expertise.

Window was not working at all RIGHT after they installed system. Called for help/assistance and was told to figure it out ourselves. They then said they didnt have time at 6pm (we were leaving to COLORADO THAT NIGHT), whoever was on the phone at this location has zero idea about taking care of a customer, he was worried about not working until closing time. Pathetic, managers tell your employees to not be lazy and take care of the customer, boohoo if you get to leave at 7. was gonna take my fathers F150 here not anymore, definitely going elsewhere and telling anyone to not come here.

Austin was a great help picking out a stereo for my daughters truck. I highly recommend them for all your stereo needs. Plus there instillation department got us in and out quicker then they told us. Great place all around.

Austin was great about getting my Jeep in and getting me set up with exactly what I needed. Jeff was outstanding, getting my Jeep in the shop quickly, fixing my LED lighting issues and installing everything quickly and professionally. These guys do outstanding work. Go see them for all your vehicle audio and lighting needs!

The install was done quickly and efficiently. However I was charged for an extension Des warranty that I was not told of nor did I request it.This isn’t the only time they have pulled a fast one in a customer. They have switched models ordered and added items you do not need. I will not use them again. I reached out to the store manager and I have not received a return phone call to clear the situation.

Sales guy was friendly and helpful. However, after the install and customer support was dreadful. Passenger window was not working correctly, didn’t really want to help with finding out a solution. Lights were flickering and the installer messed with my parking sensor noises. They charged 500$ same day install and were willing to wait an extra 30 mins after closing to deliver the truck. But at 600pm when I needed just a simple solution I was rejected. Came to Lewisville where they took care of the issue in less than 30 minutes. They said it was a bad motor, the issue was a 30$ dollar bad switch.

Great group of guys that are knowledgeable, kind and have a since of humor!!

They were great people and fast, i recommend to use them

Went there around 5pm (8/14/20). Three behind counter. One in black shirt on his phone, two red shirts at the 2 computers. One was wearing No mask, even though they require it for all. Told the maskless employee I was looking for a sub, but he continued to type in some info on his computer. I stood there for a while, finally the other employee asked if I was helped, at this time it was too late and I left. The data entry / being on phones was more important than a sale. I will go elsewhere.

Terrible service. Worst place ever. I feel like my $400 were stolen from me. They didnt do anything the said they would do.

Make sure that things are installed correctly because my battery was drained due and died due to this. Also, the car alarm isnt worth it.. it goes off for no reason sometimes and when it rains I cant have out on!! :(( Whats the point then? I need a refund and to get this removed.

I had an amazing experience at this location. I came in for a new sound system and Austin did not disappoint. He was patient and thorough in helping me understand my options. He helped me make the best choice for my vehicle and lifestyle. I was also looking for some neon interior lights to create a more romantic environment for my Lyft riders. Hopefully the ambience is better now. Will report back after a few Halloween rides.

Excellent customer service. We have purchased our radios from this store. And they were quick to solve any issues after the purchase. I highly recommend this store.

When I win the lottery I am going to get these guys to hook me up !Until then they have all the things I need a piece at a time.....

Ryan and Michael were fabulous. Had an issue withmy display screen and they had it replaced and ready to go in about an hour. Very happy!

Austin in the Denton TX location assisted me on replacing a blown speaker in my boat. His patience and attention to detail by requiring all customers to wear masks coming in the door and directing customers in line was handled with the utmost professionalism. He was able to do this while answering all my questions, service reps, and customers in store. His customer service was exceptional and is a great credit to himself and Cartoys organization.

Never written a review before but Car Toys Denton definitely deserves one in my opinion. Austin is a great salesman’s who can easily help you find what you need, K seriously knows his stuff and is great at installation, and Bruce’s customer service shows why he’s a manger. Brought 2 separate trucks here for work and will return for future business. Highly recommend!

They were fast and pleasant to deal with. I would use them again.

I wish I had never gone to car toys. I would love nothing more than to RIP these DVD headrests out and get my money back. Its beyond ridiculous how many times Ive had to go back and the DVDs players still dont work right.

I had only a couple of complaints, first my scheduling was screwed up. I was supposed to be first in line at 10 am and come to find out my installation wasnt started on until 2pm, I was not notified of this at all and it screwed up my plans for the day. The second is after installation it would be nice for my car to be wiped down of hand prints along the exterior of the car, not a detail but just a quick wipe down so the oils from the installers skin are gone. I also would have expected something a little better looking for the connection to the battery, other than that it was a pretty clean install.

AUSTIN was awesome! He answered all of our questions! This was the best customer service I’ve had at a car audio shop ever! If I could give him 6 stars I would have! We will definitely be coming back!

Great service! Friendly and knowledgeable people

Was told by previous manager after having to take long trip to his store just to get a part for my radio and was told it was there when it wasnt. Then the previous manager told me installation would be free and I had to wait a bit long( after already waiting like 3 months) turns out that manager left the company before I got the part and installation. Lucky the new manager told me he would honor the free installation.

Car Toys Denton did a great job installing new speakers in my Sea Ray 240 Sundeck! Ryan was extremely helpful and did not hesitate to answer my couple phone calls during the install process. Ryan kept a great attitude and professionalism when the install took more work than originally thought. If I ever need more installs or help I will be sure to come to Car Toys Denton and ask for Ryan!

Austin and Kyle were very helpful with upgrading my 2004 Highlander! Austin walked me through all of the different cameras and stereos to find the one that best suited my needs. Kyle was instrumental in getting my car taken care of and definitely managed my expectations when it came to how long itll take. I commend all these guys for the team atmosphere they provide and knowledge about their products! If I need anything else I will definitely be back!

Fix my electric window that got damaged while fixing a speaker that didn’t work. The manager at the loop 288 store in Denton Texas is the rudest person I’ve ever come in contact at a retail store. Once I get everything fixed they did wrong I will never shop there again. I will strongly discourage everyone I know from going there.