Excellent service and quality beds. We were helped by Jared and he was amazing. We bought Full beds for our boys because they are getting super tall. We had to go back 3 times so they could make sure that we picked the right ones (they are picky!). I was so glad that they had the beds in stock and they were in perfect shape. The coolest part was that the owner, Jared had to help us bring them to our house because they wouldn’t fit into our SUV. The owners, Sharon and Jared are very, very nice! Shop here first for your mattress!
The people that own the store are really nice people very helpful and we got the bed we wanted for a decent price
Really nice folks, family owned and operated. Very helpful with getting discounts and questions answered. Mattresses made in the US and the whole store has a very proud to be in the USA feel, which is a huge selling point for me.
Great friendly service. Knowledgeable owner/staff. Sharon laid out the facts without any high pressure sales talk. Great prices too.
I support local businesses when I can and Derby Matress far exceeded my expectations. I highly recommend over the big box stores of Wichita!
I love this mattress story. It is locally owned and the owners are super nice. We upgraded some of our beds and they are perfect! Everything was in stock and we received excellent customer service from Jared! I highly recommend this store, if I could give them 10 stars, I would. Best Mattress Company in Derby-by far!!
Great price for a wonderful mattress. Sharon knew what she was talking about and was very helpful. We actually got the mattress delivered a week early, the delivery guys even moved the bed around for us! They were polite and very likeable. I recommend Derby Mattress!!!! Would give 10 stars if I could.👍👍👍👍👍
Good folks thatll treat your right, on your next mattress! Huge selection to choose from.
Great place to get the right mattress for you. Prices are fair and the owner was very helpful.
Have pay as you go lay away
There is no better mattress store in the whole town Derby mattress has been my place to go to for beds for over 10 years for my whole family now I got my son buying his bed there customer satisfaction 100%...
They are completely honest and up front with their customers.
We had such a great experience purchasing a mattress here. Knowledgeable and not pushy. Thank you!
Great experience tell you what to look for in buying a mattress. I checked prices came back few days later and purchased. Also, good to help local business.
Jared is super friendly and helpful. I highly recommend Derby Mattress!
Purchased a new bed set here yesterday. Highly satisfied with customer service, quality, knowledge and honesty! We came from Winfield. This is the second purchase from this store, and we will go back if we ever need to!
Great business, customer service is superb. They are the best deal in town. Delivery was prompt and professional. We will be buying any future mattresses here and will be recommending to everyone we know.
Will never shop anywhere else! Prices are amazing! Sharon Kinney is the owner and her son Jared helps run things! They are an absolutely awesome Christian Duo! Great team work together! Spectacular customer service! They do not carry any junk mattresses only quality products! And they keep on eye on competitors prices to assure you that you are getting the absolute best deal around not by a dollar or 2 either... By 20 or so bucks atleast... A+++ for going above and beyond...
I really like the selection that they have to offer here. It kind of makes it difficult to choose the right one, but only because of the amount of choices you can make. Sharon was great throughout the whole process and gave her personal opinion too, which is always helpful to have another opinion. This is a great place with great prices!
Love my bed from derby mattress! Sharron is very friendly and knows the product. She offers something for every budget. She will tell you that you get what you pay for! And she is right! I have made several purchaces from her and Im always happy!
Nice people here. Purchased a mattress on my first stop. Found a good deal and didnt feel the need to shop around. The low pressure sales approach was great.
Absolutely fantastic place to purchase a new bed. Sharon truly cares about your comfort and your wallet just like you do. She will ask questions and have you try a large selection of beds to find what really works for you. Pricing is absolutely fantastic.
Great experience! The staff was very kind, knowledgeable, and didnt pressure us. Pricing was great as well. Thank you guys!
Realistic prices, abundant inventory, clean showrooms. No pressure sales. Free/prompt delivery. Knowledgeable staff. What more do you need?
Great business to deal with - informed staff - free delivery. Great return policy, even though we didnt need a return. I wont purchase a mattress anywhere else from now on. We were treated very fairly and the delivery team was ON TIME to assemble the new bed we purchased. Absolutely no complaints. The local business takes the time to explain all the options and knows their products. Was not the same experience we received at the chain store we visited before stopping in at Derby Mattress.
Each time I have been in the store at Derby Mattress, the experience has been very good. They explain the differences in the mattresses, help me stay in the price range of my budget, plus do not push me to make the purchase immediately. They give me all the time I need to lay on the different mattresses, in fact, they strongly encourage it. I did have a problem with the first mattress I purchased and they have stood behind the warranty 100%.
I am extremely satisfied with the customer service I received at Derby Mattress. The salesperson I worked with was really knowledgeable and professional. He was able to answer any questions I had regarding the beds. He helped me pick the perfect one for me and I couldnt be happier with my decision.
I came in with my adult autistic son to look for a mattress, box spring and bedframe. The owners son was there when we arrived. He was about to go on a delivery. He showed me the bed we talked about earlier on the phone. I didnt like that bed very much ad it wasnt plush enough for our liking. I found a nice pillow top bed that both Sam and I approved of and we really liked. The owner lady said some things to me that didnt sit well with me. I didnt like the tone she used with me. Meanwhile this man came in and she took off to the other side of the store talking with him. Sam and I had decided already and we wanted that beautiful pillowtop. So, I set my son and myself on a bed that was in sight of the lady owner and we waited. I really dont think that man was going to buy anything at that time. But they were talking and shes telling him that she doesnt come in til 1 pm. Her son opens and she closes according to their conversation. Sam and I sat there while she jawed with that man. There wasnt even an Ill be with you in a minute or any acknowledgement of Sam and I at all. So once I had had enpugh, Sam and I left. We went to the bank and took 900 dollars out, but I was so upset with that woman. Sam and I went to Matress Hub. The elderly gentleman at Mattress Hub was showing me inexpensive beds and I informed him that I had 900 dollars in cash and if he wanted it, he better show me something nice. He showed me a bed and it was alright. I didnt like it as much as the pillowtop we found at Derby Matress, but there was no way I was giving that rude woman a dime of my 900 dollars that I alotted for Sams bed. You people need a lesson in not judging a book by its cover.
Sharon at Derby Mattress is very straight forward with her customers. She tells you about the mattresses and prices right from the start. I also really like the warranty she puts on the products.
Bought a wonderful mattress from Sharon!She upfront and full of knowledge. You know from talking to her that she knows her product.This store is clean and organized.My wife and I were impressed because Sharon makes buying a mattress easy!WE WILL BE BACK!
Very professional, yet hometown store. They treat you like a friend, not a number. They had my mattress delivered within 4 hours of purchase. Highly recommended!
Derby Mattress was wonderful to work with. The staff was very knowledgeable about all the mattresses and gave great advice to help me pick the perfect one. I really appreciate the time they took to help me.
Great place to buy a mattress without the high pressure and dishonesty that you get from the other mattress stores in Wichita. No pressure and the owner of the store (Sharon) will help you and your sleeping partner find the right mattress. The right matress for both of you! Not the high priced mattress that the salesman makes the most commission on, rather a mattress that fits within your budget. If you dont believe me, step in the store and see for yourself. Its totally worth the short drive from Wichita. Shop around if you want to. But make sure you shop here last.
I definitely plan on shopping at Derby Mattress in the future. I received excellent customer service from the staff and we were able to find the perfect bed. This is a great mattress store in Derby!
Will sure give another look when ready to buy. Seemed to be fair & forthright. Liked pitch on 2-sided flippable Englander or Southland mattresses and also the PureBliss latex. All may be good options to research. Need to research their power beds to boot.
My wife and I went to Derby Mattress first for information. They went above and beyond what we expected and hoped them to do. When we buy another mattress they will be number 1 on our list of good honest people and service.
Excellent customer service, large selection to choose from and no pressure to buy. Also they suggest viable selections with no upsell pressure either.
Derby Mattress always guides you to the best option for you and your family. They are never pushy and very friendly. Support your local family businesses and shop here!
The beds at Derby Mattress are the best! Me and my husband were able to find the perfect one that allows us to get a full nights sleep.
The beds are fantastic. They are advertised exactly as it is. If my husband I can both sleep through the evening it is probably the best in the world.
I had an awesome first experience at Derby Mattress. I will definitely recommend this store to all my friends and family. If I ever need bedroom furniture I know just where to go.
The sales person I worked with was very knowledgeable about the products.He was able to answer any of my questions and helped me pick out the perfect mattress. The customer service was excellent.
Great prices and very friendly
Love our mattress!great service very friendly and we got our mattress delivered that day!so happy we went their😊 -chloe g
The lady that was helping my mother in law is not knowledgeable at all with the products they sell, she told my mother in law to go online for product information & did not care about making a sell at all. We will not be going back.No we were not, we were at YOUR store back in March. Glad that you care enough to post a reply 8 months later. Still will not be going back.
Great shopping experience. We love our new bed!
Every time I walk into Derby Mattress I am always greeted by the staff. They ask you questions in order to better assist you in finding the mattress that best meets your needs and budget.
Warning customers, do not purchase an Englander mattress. This has been a most disappointing experience. January 16th, I purchased an Englander mattress from Derby Mattress. It was delivered 1/22/19. Within 2 weeks there was an indention in the mattress. It was at least 2 inches deep. I called Derby Mattress & arrangements were made to have another of the same delivered. I have had the 2nd one since 2/23/19. It too is developing an indention. This one is not as fast & deep as the 1st. I am not a big person; 53 & 150lbs. This brand is obviously faulty. I have been told by Derby Mattress & the warranty co that I cannot do anything until the indention is 2inches deep & then I can file a Warranty claim. With the progress of the indention it will not make it to the 10 yr warranty. I am a senior citizen on a very fixed income & certaintly cannot afford to buy a new mattress every time you turn around.
The knowledge Sharon has about a mattress is incredible, she knows exactly what you need and want at a fabulous price!
HIGHLY RECOMMENDED!!!! The best prices and the best service!!!!
I have three mattress from Sharon. Great service. I like the fact that they are family owned by a local Derby resident!
The staff at Derby Mattress are very straight forward and up front about the products right from the start. From the moment you walk through the door, you are treated with respect as a customer.
If you’re looking for a store who could care less about you as a customer I would highly recommend Derby Mattress. The sales person was not particularly friendly when I purchased my mattress and a week later when I called to see why I hadn’t heard from her about delivery I found the mattress had not shipped. Accidents happen, I get that, but this person was not the least bit apologetic about the situation while telling me what had happened or when giving me my refund. Couldn’t even be bothered to get up out of her chair and bring me the check or apologize. Jeez!Exactly the response I expected from this business. Here’s a thought. If you know you have an unhappy customer coming in for a refund, have the refund ready, politely excuse yourself from your current customer when they arrive, hand them their refund and apologize for mixup. Wow! Your unhappy customer doesn’t become angry.
I was very satisfied with the services I received from Derby Mattress. I feel like I got good value for my money and Id highly recommend them!
They r great, we bought a mattress 4yrs ago n r changing out r bed n going back, she treats people great, no pressure, gd prices, n we like that she us locally owned, gotta help our sm businesses.
Sharon at Derby Mattress appeared to be honest and knowledgeable about her products. She was nice to work with.
Very friendly and helpful!
Good service no pressure.
No pressure, good price and and very knowledgeable..Ill go back when I need another matress.
Great place to buy a mattress, friendly, no pressure and great prices.
Nice people very knowledgeable of there product
They have reasonable prices and good quality merchandise. I would recommend them.
I really like Sharon, at Derby Mattress, she was so helpful. I would recommend them and tell anyone to go check out their selection and meet Sharon.
Customer service was great! We hate our bed sadly!!
Good personable attention.
Great prices, happy with our purchase
Best prices.
I was treated with respect from the moment I walked in to the time I walked out and they delivered the same day.
Service was great
You cant do any better when you need help finding a mattress!
Friendly, but no longer handles Pay Near Me..
Very helpful.
Lady knew what she was talking about!