Monica and Scott are wonderful. They always provide great customer service.

Brought a Coach purse to pawn/sell in great condition. The chick asked how much in looking for. Told her I wanted to know my options. She offered me $20 to sell and made a smart comment like, I wouldnt pay $12 at the good will store! Not a way to handle a first time customer. Wont be back!!!

Came in today Monica was absolutely amazing anyone looking for some quick cash until payday come see Monica she’ll make sure you’re satisfied when you leave the store awesome customer service from Marquise😉

Monica and Jack are the best!! Very sweet and professional!!!

Very helpful and friendly staff. Probably the best experience ive had in any pawn shop and a smooth transaction! Thank you so much guys!

Scott was very friendly and helpful. He even threw in a free guitar case for my purchase. Good people doing well in the community. Highly recommend. Cant go wrong

Terrible customer service and they offer pennies. Not worth the trip.

100% excellent experience from start to finish.Maria is an intelligent, top professional with a wonderful personality and sense of humor.She took the time to comprehensively evaluate my item, while keeping the atmosphere upbeat and fun. I wish all the people I work with were even a little bit like Maria. Dont hesitate to come to Pawn USA, top shelf group!

Insanely nice man who dealt with us. very courteous, made sure we were okay with everything, even threw in a free game for the PS4 we bought. great service

Okay lets start with monica thanks for never returning my phone call that was unprofessional secondly the item you are selling which is a shoe is over priced and I tried to bargin with you . You where very clear specific when I called you at the store because you didnt call me back you said 200 FIRM thats all . Your at a pawn shop not footlocker come on. Your suppose to treat customers with respect not get upset because I didnt offer what u want on these shoes. Last rant is she basically told me she invested to much to sell for under 200 so instead of selling something at a reasonable price you would rather wait for someone who knows nothing about these to RIP off. Sounds like a pawn shop from prior post I seen you have great reviews I hope you didnt rip them off like you tried with me. I never walked in this store and I will will either. Please watch what you are buying it might be something they are up charging for because they overpaid on and dont want to bite the bullet on.

This place sold me a FAKE 22Kg RING.... A few years before i was sold a t.v that went out 2 months later.... I strongly advise you not to do business with these people....

This business is absolutely great. The staff is awesome. They treat you like family. I highly recommend this business. They answer all your questions and they give you great choices.

Greatest customer service I have ever had could have been this people were highly recommend to anyone who needs to pawn somethings

Their staff is so awesome!!!! So kind and friendly and informative. Amazing customer service. Just great people!!!!! 😊😊😊💖💖💖

Went in to try and look at gold necklaces and the gentleman behind the counter stood on the opposite side of the room and looked at me the whole time and did not offer to bring anything out from underneath the glass. I was probably looking for 15-20 minutes and never once did he offer to let me see anything. I bought a necklace from somewhere else from a place that actually let me look at their necklaces and physically try it on (shocking I know).

Thank you Monica! I’m very happy with the service you gave me. Will definitely go back to shop with you.

Great customer service! Ive never been in a pawn shop before because of the stigma behind them. Jay and Monica made it a very pleasant experience.

Great customer service and knowledge of prices. I highly suggest going to pawn USA if in need of a loan. Fair prices and honest estimates.

Scoot and his associate are very nice and helpful. I also know if Im having as bad week or month i can rely on scoot for a loan on my valuables. Love the shop just wish it was bigger so I could get lost in all the hidden gems here. 😋😆😏

Great place! Gave me an excellent offer on a Mens gold ring.

Poor customer service. I saw an item for sale on Facebook marketplace and once I arrived they didn’t know where it was. They claimed they had a lot of items like it but would need more time, to look through it and will message me. I agreed to come in this day to purchase items and they said to leave and they will message me pictures. Very very poor customer service. Rarely do I write reviews but what a waste of time. Why did you then have me come out to purchase this item and not have it ready! Go elsewhere*****Scott, I appreciate the response. Anyone who knows anything about business would know that your level of defensiveness is alarming and typically the sign of a guilty party. You’re employee personally apologized to me for your actions via FB messenger. If she had not deleted the conversation I’d post a picture. Enough said. You can chalk it up to a bad day or just opening but please don’t try to argue that this was my fault.

Made my first visit to a pawn shop and I didnt know what to expect. But Monica and the staff there made it easy and I was extremely pleased with my visit. Id definitely recommend !!!!

They are great the staff at P Usa and they are very nice and helpful. I have neverr been treated so well great customee service. Monicais really great always kind and helpful. Thanks P Usa.

Amazing customer service. These people are honest and work with you to the best of their abilities. Highly recommended

She was very helpful and show me and my husband a lot we learned a lot from her thank u so much u will see us again

Monica is amazing. Very caring and did all she could to help me. They have earned ALL of my business.

Good service and good heart people especially both of the women. Its almost impossible to find pawn shops which give you fair loans and few days to pay if needed. But its possible at Pawn USA!

Excellent service. Good quality merchandise at a low price. One of the best pawn shops in the area.

This business is the best pawnshop in the Northwest suburban area for anything far as pawning or getting a loan and for evening purchasing. Guaranteed good customer service and quality items for sale.

If you are looking to buy or sell anything of value, I very highly recommend you pay a visit to the best little pawn shop in the northwest suburbs. Scott is very knowledgeable, honest, ethical and friendly to do business with, and I enjoyed chatting with Monica, who greeted me with her warm and friendly smile.

Maria and Alan were so nice! Friendly and great to do business with!! Will come back for sure!!

I visited this shop today and they have a verity of snap-on and matco tools.

Decided to sell my cord less radar detector.The staff was friendly and fair.I felt the price I was offered was resonable.I didnt even counter offer.Note:they dont have the facilities to evaluate corded models.

Best pawn shop I came to this shop to pawn my guitar and got the most money than any other pawn shop around the area will come back again nice people as well.

Awesome staff that are very helpful but most importantly there honest.

Best pawn shop in the north west suburban area top of the line quality items for sale and gives top dollars for your merchandise youd be looking to sale.

Great people nice to do business with want too make a nice rin purchase in the future

Very nice and pleasant place to do business with, very knowledgeable and polite.

Nice loan I ever do but sometimes I forget to redeem my value item that I loan here but staff is good

1st time at this place, owner & customer service was great!

Items are in good condition and fair prices...as for the staff there are 2 Hispanic ladies working there and the older one she is really a nasty person and always has a attitude. Because of her I wont return to buy anything

Horrible service they rip people off on the products they try and sell I went in and tried to sell my fitbit charge 2 which is a 129.99 unit they would only give me 20 bucks for it this place is horrible there a bunch of socialists and need to be out of business

Owner is a awesome dude

Good staff, nice pricing, will be back.

This place sucks, i walk in with a vintage watch and the clerk looks at it and immediately tells me its fake gold or gold plated, and didnt take the time to look at the brand or anything n turned me around, this clerk is very unprofessional in his work.

I was trying to get a loan on my 1/4ct diamond earnings that cost me alot of money they told me they will pass I will never try to do business with them again!

Very rude lady at the front. First time going there & my last. Smh