Could be 5 stars but nearly every time I go in, only two people to take care of a long line of customers. There are 10 people in line behind me now and that’s typical. I’ve watched 4 people come in, look at the line and leave. I’ve waited 15-20 min to buy 2 things and pick up my battery they were charging that I dropped off 6 hours ago. They just put it on so now I have to do it all again in 2 hours. Time to put more people on shift…daily.
On the evening of her birthday Momma wanted to go do our laundry. I wont use a term she might weirdo, but if the shoe fits ... On the way to the laundromat her daughter called. They hadnt spoken for a while and had a lot to catch up on apparently. I couldnt find the laundromat she wanted to go to nor get her attention. I killed some time by getting gas for the Poundher. It takes quite a while to fill up that leviathan, but when I had finished she was even more engrossed in conversation. I decided to hit the AutoZone because where there should be a radio in my dashboard the previous addicts had indelicately expanded the audio slot to accept one of those fancy touch screen jobs they bought with stimulus funds and later pawned after the dole had been terminated and the money had run out leaving an unsightly and oversized gash in my dash, man. In the audio section of the store they have a selection of empty boxes. Apparently there is a shoplifting issue. I perused these empty boxes comparing features, compatibility, price, etc for what must have been 30 or 45 minutes. At last I made my decision and brought my empty box to the cashier. He went back behind the curtain where they keep the things I suppose. Upon his return he reported quite solemnly that he had nothing to put in my box. I was taken aback having rarely heard these particular words escape a mans mouth before and didnt think to ask where all the empty boxes had come from. I returned to the RV with nothing but a few wiring connectors. By now the laundromats were all closing even the one I couldnt find so I headed back to Worsley with our dirty laundry and nothing to drown out the sound of Momma yacking.
John was so polite, professional and helpful w my battery replacement today. The store was busy and he was helping so many customers and his coworkers while continuing to help me. He deserves a raise! Thank you
I love this Auto zone! Most of the staff is great and go way beyond the call of their duties. Theyre knowledgeable about vehicles and parts they carry and if they dont have a part, they are willing to help locate somewhere that does carry what you need. Awesome store!
Customer service was decent especially if you spoke with Cookie. She is just the sweetest thing ever. I am glad I came when she was working.
I knew I had a leak in my a/c, so I bought a can of refrigerant, so that my mobile mechanic, could add it to the system. However, he was gone on vacation! It was getting hot 118, as I rode around, windows down, (senior citizen) seaching for someone to put it in. Other Auto Zones offered no assistance.So I drove back to the Desert Hot Springs store at 8 pm last night and spoke to John. He explained that due to a recent law suit, he was unable to do it. However, he could SHOW me! He came out to my car and showed me exactly how to do it. It wasnt that easy, and it took some time to do, in the sweltering heat, but John talked me through it with patience and kindness, staying well after closing time. A big bonus should go to John! Other Auto Zones suggested I get my money back for the refrigerant, and go to Jiffy Lube for $150.Yeah John from DHS saved me from the heat. Need more like him!
Excellent customer service... the young man was on Q.
Great customer service by John FT. John was very helpful and knowledge of the whole process on ordering and getting what I need for my car.
The guy there went out to my truck several times to help me get the correct tool to fix my jeep.
Been my favorite store since I moved here ten years ago
Auto zone has gotten better with pulling the rt part. I only needed freon. Didnt know they did cores on their freon cans.
These guys have alot and are pretty helpfull
Very busy but overall a good store.
Good customer service but might have a long line.
They were very helpful. They were also polite and respectful.
Two of the cashiers did not believe what the cash register said my change was so they felt like they had to consult each other and then consult their cell phones calculators to do the math and see if the change amount displayed on the screen was correct Well theyre surprised... Yes my change was indeed $0.40. Smh
It has extremely tight quarters, very hard to navigate for a blind person such as myself. It could use a bit of cleaning and maintenance. We do go here sometimes.
Very poor customer service by inexperienced associates
Jose H went out of his way to help me! Great customer service!
They were supposed to order a part I needed I went next day was not what I wanted and then they said it would be an extra charge to order it and then the guy said oh come back in 2 days to see if I can order it...very disappointed
The staff always provides great customer service, very knowledgeable.
They usually have what I need and the staff is always nice and helpful.
Had what I needed, except help and advice
They quickly got me in and out with the parts I needed.
Keep your receipts. Even admit its their product and in perfect condition but wont refund your money when THEY give you the wrong part. Oh, we can order it. Itll be 7-10 days. Once I clear the store credit I will not return to this chain.
The girl that helped me today was very extensive in her knowledge of electrical and braking, she’s like a car god genius her name started with M I believe
Always can find what I need and if its not in stock someone will be happy to order it.
Ms. Cookie was lovely and very helpful!
Great customer service 👏
Handicap parking friendly people great place if you need auto parts.
Bad service one person for 10 customers
Great service, knowledgeable staff. Walked in and had a fuel pump and low pressure AC line for an amazing price.
Great visit. Everything i needed was in stock. Nice and friendly staff. Covid compliant!
AutoZone has good prices, &, the customer service, here, was outstanding!
Cashier #16 / Register#12Woman was curtious and knowledgeable. Store look clean and organized.
Great experience this time around. Very helpful.
Needs to be trained a bit more some of the staff dont know about car parts when asked about them
I’m kind of bummed out because my hummer H2 needs a new starter, so I called AutoZone to get some information on my starter. I have to say that the young lady Teresa who works there was so friendly and helpful.... Her kindness and the way she handled my situation over the phone was like “WOW” there’s still people who care and Genuine... Thanks Teresa somehow you lifted a weight off my shoulders with your kindness that when I hung up I didn’t think my situation was as that bad....I wish there were more people like you
The engine light turn on and I stopped at my local AutoZone and the guy at the counter was very helpful and let me borrow the scanner to see what was wrong with my truck in minutes I had multiple options to buy the part I needed, I was out of there in less than 15 min with the parts and great warranty for the part. A very happy customer
Quick and great service. No complaints.
An employee named jesse spoke to me on the phone, and stated he had the part in stock.i stated i would be there in an hour.jesse and his coworker took care of me, not only with an attitude of gratitude, but the service consultant even gave me a veterans military discount!!! I am very appreciative how both men treated me!!! Great attitude environment in a fragile world!!! Thank you again, Robert Valenzuela
Freindly staff, clean store. Easy to find location.
Auto Zone 🚘 🛺 has the best auto parts to get what you need for vehicle repair and other parts. Very well trained employees and helpful.
Excellent Staff !
Tell cookie thanks for her help shes the best helper ever ❤
Long lines. Need to have more help checking customers out.
The bottom line is they work hard and its a tuff job for them, but when it comes down to it, they care and always come thru for me.
Long line no one to ask a question and I think that the prices went up.
They have raised prices on auto batteries to nearly double and their proration is a joke.
Great customer service
The customer service at this store is the best. They go above and beyond for any customers. I had the best experience and could not get my trunk to open in my Lexus and they staff came out and finally was able to open up my trunkI applaud them for their efforts and got it taken care of.
Always has what I need
They had all I need for my truck. Good prices. Good service. I will go back again.
Yes, I save money by working on my own car. Did Google go in the bathroom with me as well? Google is Big Brother. I hope you all pray to know better.
Friendly staff great selection fast check out
While other establishments strive to make the shopping experience as good as possible through this pandemic, Auto Zone seems to be complacent. The service in these stores has never impressed me and this location seems to be right on track to continue that record.
AutoZone is the only parts shop that I use they have the lowest prices also they have easy access for the disabled
The people who work here are not that great with customer service. The selection of auto needs is great. If you know what you need and dont need customer service this is a good store for that. But, if you need help, dont expect it. The lack of courtesy is clear.
Friendly, helpful, and quick. We came in for a headlight change just a few minutes before closing and got lucky with somewhere that would take us right away. Thank you!!
Helpful staff
Went to buy a trailer hitch and couldnt get any service
The first location I went to should me the wrong brake pads!. Lucky for me a different store was close by who got me the right parts.
Janelle has awesome customer service skills . She welcomed me and asked what I was looking for. She showed what i needed and explained how yo use it. She mentioned how the rewards card could help me in my future purchases and thanked me for coming. She invited me back to redeam my $10.00 for returning my empty cans. Im grateful for her taking the time to assist me.
Always find what Im looking for
Counter person was more than helpful will be returning for more parts or advice
Very professional and knowledgeable staff.
Erick is fabulous!!! A sensor went off in my car and he was exceptionally kind and helpful. He checked all my tires, made sure the air levels were correct, and I drove home safely.Thank you Erick and thank you Auto Zone for hiring him!!! 😊
This place is great and convenient if you need to get all your Auto Parts in one place. The staff is very knowledgeable about cars and if they cant help you they will find someone that will. I have two batteries replaced under warranty also with a alternator as well and theyve been very helpful very courteous.
Great customer service, great help when you cant find certain items. All around a good store.
Friendly staff, great place for the YouTube mechanic, staff could be a bit more knowledgeable at times but they are awesome good people working there. Beats OReilly atmosphere hands down. Always busy there.
Fair prices, friendly customer service and conveniently located
Great place great staff
Can get a bit busy during the day, and not usually enough employees on duty. They do have most parts for most vehicles. Make sure you verify the part hou are purchasing before you pay, have had used parts in new box, probably returned for warranty. If an issue does arise they are very willing to exchange with few questions.
The staff doesnt have a clue on what they are doing. They seem to have no motivation to be helpful in any way other than scanning a barcode and taking your money. I recommend Pep Boys.
Good service and good prices.
To totally clueless staff. Asked for specific part and the staff member couldnt manage to read the correct size.
This is a great place
Always handy
I forgot her name but she knew what i was talking about she took me right to the aisle and pointed the item out very knowledgeable...
Waited in line for 20 mins, then they told the first line to move to the end of the second line, after customers argued about it all... several of us dropped our stuff and left. What a mess in there, people w/ no shirts on, no masks... waste of time going here
Great service. The ladies in there were very helpful and knowledgeable👌
Very competent in helping with getting the correct parts at competitive match price pricing. Also rewards and rebates on many parts purchases. Good return policy also
You work in Retail and you are in Fierce Competition with many other auto part companies. Learn what Sets you Apart, and keeps the doors open. Its a Simple Concept. Its called CUSTOMER SERVICE. If your Company out Services your Competitors Company your Company will become The Industry Leader.
Did not have diesel fuel can in stock
Good most of the time but OReilleys saves the day when AZ Fails.
My visits to Autozone are always positive. Service is great, theyre knowledge about the products they sell and always willing to go the extra step to have a satisfied customer.
Went to buy some parts for my Honda Civic today and had to come back for the reason that I was sold the wrong items, then as I continued up next in line and tried returning the wrong item for the right ones Employee Mr.John R. that was attending me seemed bothered and annoyed since the beginning of helping me..so as I continued to explain how I was sold the wrong items by the employee Mr.Jesse R. He started to get frustrated and mad as I can tell by the way he was tossing the parts that I was going to purchase and I would have understood if he was having a bad day but to be acting like that with a costumer that was not even being rude what so ever; it just didn’t seem fair for me to be receiving this kind of customer service and just wanted to say that people just need to learn how to separate there personal problems with work.
Great, helpful staff. Clean.
Everyone is always very knowledgeable and very helpful with whatever you may need
The ladies here know there stuff and got me in and out really quick.
Great prices on numerous auto parts
The AutoZone team scanned my old battery, and replaced it with a new one. Good customer service.
Dropped in Sunday to get battery charged.Older Mexican guy tells me to come back in a hour?Came back 2 hours later,told me my battery is bad! Put battery back in car&jump started it in 5 minutes.Works fine..The man didnt even try to charge it!These people are a waste of time
Great ppl. Johns the best.
Nothing but good experiences here. Compared to orileys staff, these people know what they are doing, are friendly and upbeat and make for a good experience every time.
Always professional and serve us as quickly as possible. Staff is knowledgeable on parts needed for vehicles, which can be challenging when customers dont know the name lol
Great service, George is very efficient, he knows his work and as a lot of knowledge of his duties, Im very please. Thank You.
My commute takes me past two AutoZone stores, and I trust Jesse, John, Teresa, mgr. Mario,and the rest of his team...hands down.
Good prices, usually. Have talked to a few staff that dont know what theyre talking about or dont care. I prefer the OReillys down the street.