This is dealership is great. The service waiting area has been renovated. The service manager Reggie, is very knowledgeable about vehicles. To be transparent due to the pandemic YOU MUST MAKE AN APPOINTMENT. All dealerships are experiencing a staff shortage. Please be patient.

Got My Car Serviced really happy with the overall experience. Thankyou Paul, Keep up the good work.

I am very please with your dealership. I will alway recormend you to all my friends and anyone that will listen to me.. Thanks and God bless you all for helping me.

Ford dealership told me it will take 2weeks to get my speed meter to work, this guy Paul fixed it in under a minute, super Kool dude,

Brian made me feel so welcome. It was backed up 2-3 hours and instead of making me wait with my three small children he saved me a spot and allowed me to come back. When I came back he turned cartoons on in the lobby while my children ate McDonald’s. He was so caring. Thanks Brian!

As always the service dept (Service Dept) did a great job. They were professional and demonstrated the utmost customer service. I trust no one else with my car repairs, again they always do a great job.

Friendly staff. Brian & Paul are the best

Your staff was very courteous, knowledgeable and effective. I will definitely be back.

Completely unprofessional and a total waste of my time. I made this appointment on October 01, 2021 Lashawn Prude sent me an confirmation email. However upon my arrival as I was checking in, informed the service manager I had a 8:00 am appointment today Oct 12 . The manager responded that unfortunately no one was available to do my brakes despite the fact I had an appointment he said they sent 3 technicians out to service another company to do another job. I took the day off of work for nothing the manager didnt even try to accommodate me he is not doing a good job hes costing that dealership money because now I had to book my appointment at a suburban dealership. Communication is the key if there is an issue with being short staffed I should have received a phone call making me aware of the circumstances but instead I received several emails several text messages reminding me about my upcoming appointment. First impressions are very important this is my first time going to Chevrolet Jefferson would never step foot in that door again the lack of communication and the lack of unprofessionalism is very unacceptable, deserve no stars I rate this place a negative zero dont waste your time more professional better managers and better dealerships out there lesson learned dont do business in the inner city not worth it going where five star service is valued Hamilton Chevrolet.Tried to give the inner city dealerships a chance only because their pricing were cheaper than the suburban locations however you get what you pay for maybe I dodged a bullet who knows how the service will have turned out maybe I should count my blessings the quality of the work probably would have been just like the service poor.

Reggie & Bob are the dynamic duo.....these 2 guys took care of me and my 2 vehicles on 09/27/21 and 09/28/21.

Everything was fine except there was no rental cars available at the dealership and I had to go and rent a car

They fix what they what to fix. So you can come back get more if tour money. Then try and get smart mouth. If you are the the ltbgt group do not patronize this shop.

Brian and his team are amazing, so friendly to work with quick! After my car got broken into they made sure to handle the whole thing with insurance so I didn’t have to worry about it. They went above and beyond to make sure that everything was fixed properly and even detailed it too to bottom so it was as good as the day I got it! 10/10 recommend!!

What a great experience, the salesperson was outstanding. I will surely be back again.

Took care my issues with efficiency and very satisfied with the service!!

Mr Reggie was awesome he was very patient with my warranty company and kept me updated every step of the way

Oilchange is always 2 hours even if you can literally count 2 people ahead of u getting same service. Recently I went for a oilchange at 8:34am I told the service member that I KNOW THAT I NEED A NEW BATTERY SO DONT BE ALARMED IF CAR CHOKES WHEN U START. I am extreme patience BUT as 11am rolls around, I ask whats up a different service member says that I asked for a Oilchange, stated that I need a battery so checking car for that wth would I ask you to check something I told u about sir??? Needless to say Men do not listen to women consumers. Dont uhh hmm and small talk me. Listen!

It was busy but the service manager Reggie had everything flowing smoothly.

Reggie was awesome. Had a flat tire and tow truck took 4 hours. I called parts and they ordered fire while I waited for tow truck.It was so close to closing time for service but Reggie said he had the tire and a bay waiting for me when I finally arrived at 450. I was out by 505 and everyone was so darn nice even after having to wait for me. Impressive service. Reggie is great!

BEWARE--They have ungodly long wait times for an oil change. I live nearby and brought my car here for what I assumed would be fairly quick service. Had I known it would take two hours I wouldve gone to the Valvoline up the street & thats what I plan to do going forward. I sat in the lobby and watched my car not move for an hour and a half.Mr. Reggie is very nice and polite, but at the same time Im sure he knew how long it would probably take and never bothered to give me a heads up and instead let me sit there for 2 hours -_-. Thankfully I didnt have too much on my plate today, but typically this wouldve turned into a disaster for me logistically.And, the icing on the cake is they forgot to put the service sticker on my windshield so Ive got to figure out when my next oil change should be. All I know is that it wont be here.Only silver lining is that by scheduling my service online, I got a coupon, but Id have gladly paid the extra 10 bucks for my time back.

Everyone was great and very helpful. Mike in service is amazing and so is his crew. They got everything fixed correctly and were incredibly accommodating

This dealership had my truck over an month and I still have the same issues when I brought it in. Nothing was fixed

The service I received was fine. Ive noticed each time Im there certain repeat customers are treated differently. I have been bringing my vehicle for service the last three years. There has never been an over and beyond experience for me.

Their service staff is full of seasoned techs that have experience on cars and trucks. Reggie the service advisor is super and willing to make sure your visit is worry free.

Went to Jefferson to get my car (Acura) repainted per the recommendation of my insurance provider (AAA), had received quotes substantially cheaper, but I figured that I’d take the advice of my insurance, after all they deal with these folks all the time. The staff was friendly, and they had my car for 2 weeks. When I got my car back, I was stunned to see a mismatched rear bumper, my backup camera being foggy due to paint overspray, and a keyless entrance error light that wasn’t on when I dropped off the car.When I called Mike (the manager), he was apologetic and told me to bring the car back in a month and a half because he was short on tech’s. I was dismayed to say the least that a simple paint job would lead to such seemingly unrelated inconveniences. I took the car back when he asked, for them to have my car 2 additional weeks. I was beyond disappointed to get my car back with the backup camera still foggy, and the error light still on. Mike then instructed me to “Take it to Acura, I can’t figure it out”.When I brought it to Acura, they found something inside of the door was left unplugged. The tech at Acura said “I don’t know why they would have taken your door apart for a simple paint ?” I don’t understand that either, nor why would professionals charge someone nearly 5k and forget to do simple things like tape off the backup camera so that the lens doesn’t get ruined.I couldn’t be more disappointed with my experience with Jefferson Chevy bodyshop.

One stop and everything done there. StaffWas very helpful and pleasant

Service Consultant, Reggie Moore, is wonderful. He went above and beyond.

The dealership was nice and the staff was great as well as professional

Poor customer service. It shouldnt have to take 3 weeks to change a part on a car unless Im changing the engine or transmission. Even then it doesnt take that long to do

Would give 0 if I could. The service dept had my vehicle for 4 weeks. They charged me $99 for a 27pt inspection that they now cannot give me documentation was ever performed. My car sustained serious damage weeks after they assured me everything was fine. DO NOT TRUST YOUR CAR TO THESE PEOPLE!!

You did our oil change within an hour. Great work!

I didn’t get my Truck service. I was told I can pick up dinner and come back. It took 1/2 hour. Return at 4:03 pm.The mechanics looked at the guy and told him no.My understanding oil changes end at 4:30.I WAS ALREADY CHECKED IN.Thank you !I will never give my money to a company with poor customer service

Reggie in service took great care of me and my vehicle,,,the price was great and I would highly recommend this place.

I bought my car in to have the air recharge, oil change and fluids checked. The air was fixed and is working well. However the oil change nor fluid check was not done. My oil still says 18%.

Nice folks. Didnt get a call back for yay or nay on a vehicle. Disappointed.

I took my Terrain in to get serviced, Reggie was awesome very professional and the service on my vehicle was done in a timely manner. Great job to everyone thank you all.

The Jefferson Chevrolet team is the best. They do an outstanding job and everyone I come in contact with is always very warm and friendly. I wouldn’t hesitate to recommend Jefferson Chevrolet for service or sales.

The customer service is awesome I have been a customer since 2000 and I would recommend this dealership to anyone thank you

Their body shop really helped me out after someone crushed the driver door of my recently newly purchased car. They took in my car immediately and had it ready within three days! I got my little car back, washed and ready to go. Im very thankful for their body shop in making this a painless experience.

Wow service was stellar I am very pleased with the quality of workmanship and the quickness of the repairs was exceptional. Great job Jefferson Chevrolet thanks

The best ever. You guys are great! Ive been there before and bring my car in from Farmington Hills to take advantage of your good service. You are thorough, fair and friendly and always do a great job on my car with never a surprise when the bill comes (like II experience every time I take one of my cars to our local repair shop).

Great follow up, excellent service and communication. Tim is specially good

Almost none of the employees were wearing their masks correctly, and many employees were not wearing masks at all. This includes customer-facing employees who were walking around inside the service lobby close to other people. The only reason this isn’t a 1 star is that Reggie is a wonderful employee and I’m grateful to him for wearing his mask, but due to everyone else I will not feel safe coming back.

My experience was great I was able to leave in a timely manner and I received good customer service. Thank You

Brought my car in to be serviced and was very impressed with the staff, everyone was wearing their masks and following covid-19 protocols. I appreciated their effort and felt at ease knowing they take this pandemic seriously. It was a very good experience.

Mike in the body shop was great when I needed repairs done to my Chevy Malibu! The service was quick and my car was returned in gorgeous condition!

I had a excellent buying experience the sales person is very professional and informative about the vehicles that sale here

The service team were very helpful and knowledgeable about my needs.

Jefferson Chevrolet, Service Dept just saved my KIA from serious motor damage. Thank you Mr. Jimmy!!! Wait time is worth the quality service.

Was really bad experience took 4 day to look at my car never diagnosis in then told me they didn’t take my warranty at the last min really bad experience never again in life

Very nice people! Jenny behind the desk was so great, Chuck helped me so much. and the Head there is also great, i didnt catch his name though. They have a few bad attitude people like Darryl but as long as you avoid him, it should be a pleasant experience! Thanks guys!

To deal satisfaction, the effert made was excellent for return repairs.

Easy from start to finish. Was able to schedule appointment on line, got written up quickly, had a shuttle waiting, sent a shuttle to pick me up later, and car was done quickly and efficiently. People were all very nice. Overall perfect process.

Would not go any place else love this place

Reggie is an excellent customer service representative. He makes you feel welcomed and that his service department will give you the best service possible.

I have been going to Jefferson since leasing my 2018 Malibu. I would never go anywhere else! They’re clean, courteous, and the service is Excellent!!❤️ I depend on my vehicle. I am a single mother with a full time job, and the last thing that I need to worry about is my vehicles performance! I take care of him ( Malibu) because he takes care of us!! Thank you Jefferson Chevrolet!

I dropped my car off at Jefferson Chevrolet at 8:00 am for a diagnostic test, and didnt get my car back until 4:00pm in the afternoon, and they tried to charge me for a terrible inconvenience, for something that shouldve taken only 2 minutes to accomplish. And to top it all off, apparently the test they ran was on an Acadia truck; I dont even own a truck. So the letter I received from GM to have my vehicle serviced on a special extented warranty so I dont DIE while driving had absolutely NO MERIT with them. Furthermore, I am Still experiencing the same problems while driving my car, and now I really fear for my safety, as well as my sons. If I can be referred to a service center that would genuinely care for the safety of my family, that would be greatly appreciated. THANK YOU.

It only taken about thirty min. to get my oil change and they were very friendly I just want to thank you again

Courtesy, fast and friendly

Love this place everybody Ive had the pleasure of encountering has been great.

My experience with Mike was amazing.He took the time with addressing all my needs starting with the beginning of my business with the dealership all the way to getting me to work on time.

A week ago I took my car to Jefferson Chevrolet for antifreeze leak. So I figured since my car is already there I will also get an oil change and tires rotated. Will they did find a cracked reservoir for my antifreeze and also found out I needed my lifters cleaned, also did a radiator flush which came up to $758. So I drove my car for a week and still notice a leak on the ground. So on January 22nd 2021 took my car back in and I had to wait. My problem is if you checked for leakage the reservoir and hoses why should I have to go back and wait for their negligence all my car. I tried to explain to the manager that it was out of my inconvenience my gas and my time and the manager blew me off like so what we fix what you came here for. I should never have to go back a second time for something I have already paid for Jefferson Chevrolet should have compensated me for my time my effort in my gas. No one to utilize Jefferson Chevrolet on East Jefferson for nothing yeah by your car from there but dont ever use the service

The check engine light came back on and now my headlights dont work its another wiring problem I dont know what you guys did but now I have to have somebody fix it.. so Im not really happy I spent 381 and at least it doesnt stall on me but I didnt expect all this other things to stop working when you worked on it

Exceptional timely service

Stay away from this dealership. Carla, sales lady, will lie her guts out to sell a vehicle. She told me KBB is always gives false information and refused to show me the carfax after I showed her the vehicle was a minor accident if not major. She acted like she didn’t hear me. They’ll try to charge you extra if you don’t finance through them.

When I brought my vehicle in to be serviced for an oil change my engine light was not on but when my car was finished the advisor said that my engine light was on and that if it continued I could bring back I didn’t understand this? Seeing that my engine light wasn’t on to begin with

Awesome service department

Excellent service

First of all your service provider Reggie needs to be fired.The service I received was very poor, my vehicle was worse off coming out then it was when I went in. Reggie lies. And i never thought it was service from the start. I have a lot of anger behind their performance. The quality of service has really hit rock bottom.

Always a friendly and professional atmosphere, my car was done in a timely fashion.

Customer service is awesome !

I had my Lyft vehicle serviced there and they went above and beyond to do more to help me out. Theyre very quick as well. In and out in an hour in the middle of a busy day.

They really take care of you ❤️❤️❤️❤️❤️

Clean, friendly, timely

Very friendly and curious staff. They took excellent care of me and my vehicle.

They were courteous, polite & professional

Very helpful with my recall in my 2018 chevy malibu that i rent through lyft

Fast, Efficient, Friendly, Polite. Service Associate Excelled.

My purse was stolen from the trunk of my car

TOP NOTCH☆Great customer service! See Carla Smith☆☆☆

They were very helpful in subjecting what should be doing after I told them the work I wanteddone. I was very pleased after they finished the work.

Less than an hour for a oil change send they do have a very nice and spacious waiting area

Larry is A1 real laid back & wanting to give you the most for your money. I came in for 2020 vehicle & am leaving with 2021 fully loaded. Also AWD

Had to get air into my tires ...the service was fast and friendly

I brought my car for repair on March 12th. I expressed my concern with the loud noise that the car is making. It took several days to get my car back, and it was still making the noise after the repair. I was asked to bring the car back after I gave a poor review in the Dealership Satisfaction Survey. I did, and was told that the problem was a hole in the resonator. I paid for the parts in advance, and no one ever contacted me to let me know that the part arrived (and to bring in my car). I called about a month later once I realized that the dealership was still servicing cars. I dropped off my car and picked it up a couple days later. The noise is still present. I am very dissatisfied. I have spent more than $1000 on this repair and there has been no improvement. I live and work in the area, and I wanted to support the dealership in my neighborhood, but now I am ready to look elsewhere.

Great service

Excellent service every single time I walk through the doors! Got an amazing deal on a 2019 Traverse. A+ repair after my Traverse was hit, got it back better than new, you cant tell it was ever in an accident and it was shiny clean. 100% would recommend to everyone I know!

I was told my engine light was on, I never saw it on until after oil change. The saw no more. Didn’t drive my car for two days, I notice my miles were over 5,500 miles, how did that happen when I took it in, it didn’t have but 3,295 or 98 mile when I didn’t drive for two days after leaving the dealership, I tried to leave my car that day but was told to wait until Monday the 28th of December. Not happy

Friendly, efficient service.

Mark Dickerson is THE BEST Salesman ever!!! The people there provide you with help and solutions to get your vehicle. The finance department works with you as well including Mr. Davenport. Theres no high stress situation or heavy pressure, just lots of options to work with you which was much appreciated.

They were very helpful. My adult son left left lost his cell phone in the parking lot of Jefferson Chevrolet. Some person found it dont know who and turn it into the office. The office looked on the phone for someone to call and report of the phone missing and asked us to come and get it so we did God bless Jefferson Chevrolet what a nice honest bunch of people who are helpful in getting a phone back

Manager Mike of the body shop was direct wit communication. He gave a discount as well. Jefferson Chevrolet is where it’s at!!

If I had the option to give this place no stars I would. I was told that my car was checked and approved that it was nothing wrong with the car and comes to find out it’s a lot wrong with it that concern my safety and the safety of my family or passengers. I had to talk to multiple people just to get my situation resolved. Never again will I come back.

Quick to sell and take your moneys

My dad and I bought a 2017 Equinox from Bobby Latson last night. I absolutely Love it. I didnt realize all of the wonderful features this car came equipped with. Thank you Bobby for taking the time to explain in detail how things work. My Dad and I really appreciate the care you showed us at Jefferson Chevrolet.😘

Bobby was the best and Darryl the finance man worked his magic. Will definitely come back when time to get that new Blazer !

I loved the worked done & finished in a reasonable time

I was extremely impressed and pleased with the work that Mike Beydoun and his staff did for my car. They are class acts and I highly recommend them to anyone needing car service. They completed my car repair ahead of schedule, and offered me amazing help. These guys are the best!

Frontline team member Reggie and Davion are always welcoming and helpful! I always feel comfortable and trusting that my car will get taken care of in a fair and timely manner. Much appreciated.

Friendly staff, knew what I needed and apologized for any delays.