I had a check engine light on my 2012 F150 Eco. They got me in relatively soon on a day that worked for me. Dropped it off at at 8:00 AM. They told me they would notify me of progress. Heard nothing. Had to call twice. The people were courteous but they had my vehicle tied up all day for an O2 sensor. The expense & service time was excessive. Had my vehicle all day for a two hour job. I would love to keep my business in town. This experience makes it difficult. Do better!

This is a tough one to review. Ill explain;On one-hand, you have the sales side which goes far and away to exceed expectations. If I was rating the Sales side, staff, and process here alone, it would be a 5/5.But, Im not just reviewing the Sales side.On the other-hand, we have the service side. I will say, the techs here(people in the shop) are great, they dont leave greasy hand prints or anything like that. The people behind the counter are great in-person.The issue arises anytime you try to call the Service Department to speak to someone besides an answering machine. I would say you will probably have to call 5 times to get someone, an actual human not an answering machine, to actually answer one of those 5 times. That reason brings the overall score down.Update: Buy a vehicle here, yes. Serviced here, no. They cant communicate in the service department and it seems like they have 1 phone line that goes to voice mail always.

Our vehicle was serviced on time which was important since I waited for it. The service rep was very pleasant and thoroughly explained all that the technician checked. The tires were rotated along with the oil change and all completed within one hour.

Red Rock Ford Dickinson North Dakota has the best workers we love them all i was out there getting an oil change this am and 3 of the salesman was awesome and helped save a baby kitty. THANK YOU GUYS IT WAS A GREAT WATCH

Awesome Ford dealership, bought my 19 Explorer new there!! Josh and the Sales team were Steller!! Steve and the Service Department has always serviced my vehicle in a timely and fair manner..Highly Recommend!!

Amazing job to Kasey getting us a part we needed desperately so we could keep going on our 10 week rv trip. She went above and beyond to help us. We are forever grateful!!! The parts department staff was most helpful in verifying the order and retrieved the part expediently.

They were very professional they called me when they had a question and they had my vehicle done Quickly

Called to get a price for an oil change, fuel filter change, tire rotation, etc. Was quoted $350-400. Scheduled the appointment, dropped it off. When I picked it up my bill was $693. Definitely will not be returning there for service

They didn’t fix my car after having it all day the first day. They ordered parts and scheduled repairs a week out. Told me hours after I dropped my car off for the week-later repair that the parts were not ordered. Charged me $130. Car was never close to fixed. My car is a 2018 Ford Fiesta. The AC went out.

Poor poor communication from service area. My 2021 F350 drive shaft broke on a Thursday, Ford sent my truck to Red Rock under warranty- no phone call from them so called on Tuesday - left message . Called Wednesday and they were gonna have service tech call me- nobody called me back so I called and demanded to talk to someone about truck- service person said my drive shaft was back ordered and didnt know when it was coming in. Frustrating experience dealing with the organization.

Make sure you get the full price before you let them do the work. I got an oil change here. I asked how much the service person said around 80 dollars I said ok. Truck was done go to pay bill and it is $179.31. I said what. I have been to many Ford dealers for oil changes I travel in my rv and never paid this much. Turns the $80.00 is just for the oil and they charged extra for everything else. Getting back to all the ford dealers I go to for oil changes is any where from $100.00 to $130.00 for oil, oil filter and tire rotation. The oil change is for a 6.7 diesel motor in a F350.

Thanks for the great service. Red Rock Ford, I use them exclusively for all of my parts and service needs both personally and for my company fleet. They are always quick to get me scheduled and keep me informed during the process. Thanks to Brian, Brandi and the crew. Keep up the good work.

I had trouble with my truck while pulling my fifth wheel trailer on vacation. Red Rock put a technician on my problem immediately. They diagnosed it and didnt have the part. There other dealership did and I drove there and within 2 hrs they had me back on the road. I have nothing but high praise and thanks for this dealership. I positively give them 5 🌟.

A shout out to Rick at Red Rock Ford in Dickinson. He helped us out with a service code to keep us on track with our 8 week trip. Thank you, thank you, thank you.... may the sun always shine on you

Always great service! If something does go “wrong” they always make it right! Everyone is super friendly and helpful when we go in

Brought my vehicle in to Red Rock Ford for door and wheel well repair. Part was available in stock and was installed and repaired on the same day. Staff and technicians were professional and polite.

Dealt with both Josh and Jeremy, and they were both fabulous to work with! No question that I will absolutely be working with Red Rock again for future vehicle purchases.

Ed is a nice guy, and I appreciate the massage chairs in the waiting area 😝

Quick and easy drop off. No issues and friendly service

We have always had the best service and customer service is outside standing the service department people r always so kind and friendly 😊

We are a commercial fleet. The service advisor Luke was extremely difficult to deal with. Did not do as asked, Did not follow commercial fleet protocols, did not keep us updated as things changed, and down played our company to our driver. Very horrible experience.

Oil change - Great service and communication! Glad to hear that I have no issues with my taillights, and that my brakes are in good shape.

I was late and called the dealership to inform them, they were very generous enough to accommodate me. My vehicle was serviced without any hitches.Red Rock has always been an amazing dealership to deal with.Thank you for you services to the community.

The service was very good and I would give it a 5 star review

Fast and efficient service and great help in finding what I wanted at a great price!!! Will definitely be back when I need another vehicle and will recommend to friends and family!!

The folks at the service department were great! The service was very fast!! Thanks Redrock Ford..Dave

Salesman (Brant Roshau) was very helpful and provided us with options as they came available.

Lester was the best. He bent over backwards for us

Got right in at my appointment time and was treated just like family. The staff was very polite and professional and explained everything to me quite thoroughly. I would recommend them to everyone.

Great service! Really listened to what i was looking for and went above and beyond finding the best fit and working with my construction schedule.

It was a painless and easy process, all under 2 hours. I would highly recommend them, this is coming from a GMC family.

Got me in on short notice and took care of my oil change quickly.

Very helpful finding us right vehicle with right price

Great service and friendly service personnel!

Jeremy Mertz went above and beyond to take care of me even though my business office was 90 miles away from the dealership.Thanks,Chad - Creative Construction LLC

Had an oil change completed, and 2 other issues that required parts being ordered. I am extreamly satisfied with the professionalism by the staff at Red Rock.

I will never take my vehicles back to Red Rock Ford in Dickinson, two out of three times my vehicle was damage.

Purchasing my work vehicle from red rock was quick and easy they were very professional my sales person Lester Schwab did amazing job within a matter of a couple hours after I made my first phone call we had already had everything set up and I spoke with them it started at 8 o’clock this morning and I’m picking up my vehicle and driving away by 1 PM I am very pleased and impressedWith their quality of service and would highly recommend if anyone’s purchasing a new vehicle red rock does a really good job

Not very satisfied....my engine light came back on

Quickly diagnose the electrical issue.

Excellent customer service with quick turn around times.

Lack of good service. I was not happy about my. Car serviice

Confirmed my suspicion by getting a second opinion at another shop in town, and red rock was trying to replace far more parts than was necessary on my F150. Don’t suggest them for honest service work.

Super friendly staff. Always come here to service my vehicles.

Grate people really helpful nice place

I had a great experience here I had originally told them what I was looking for vehicle wise and they found a perfect vehicle me

Jesse found a squeaking noise that had been making me crazy and ordered a part to repair it!

Took great care of me.

I’ve been talking with Chris off and on over the last 6 months. I’ve finally come to the conclusion that it’s time and my experience with Red Rock staff was top notch hassle free.

Great experience, worked out a deal on 2 vehicles Milo Brown was great to work with.

I called about a truck I saw for sale online. I worked the deal over the phone since I was over 800 miles from the dealership. Chris V. was my salesman and he could not have done a better job sending me video, pictures etc. so I could be at ease purchasing over the phone. Usually I would just have the truck shipped to me, but in this case I had a trade in that we worked via photos, phone calls and video. When I arrived, Chris and the dealership had all the paperwork ready. I was in and out in 20 min. Definitely worth the 1650 mile roundtrip drive. Great Job Chris!

Great service...job well done!

Very swift service!

Excellent service and consideration of my time. Even called to make sure I had reliable transportation to pick up my kids while they fixed my car.

Well satisfied with the service I received

3 weeks to troubleshoot and change out a starter? They had to order one in? I question no place in town has a starter for a 2017 F150 people’s lives depends on driving and they have no respect of others. So slow I will never go back.

Everyone was very friendly and accommodating.

Do not use this service department, run do not walk away. They do not know how to answer a phone, let alone work on a vehicle. Ford should be embarrassed to have this as a dealership. There is no such thing as customer service. I have never had a good experience at this dealership in Dickinson. Faster and cheaper to go to Bismarck.

Very freindly and beautiful cars😊

Great service!

As always, I was taken care of at Red Rock Ford.

Very Satisfied

Stopped in to see if we could have our F150 checked out after getting stuck in the mud a few days ago, before we head out on the road with our RV tomorrow. They didn’t have any appointments available for a few days but the service manager, Ryan, hopped in and took a ride and a quick peek under the truck to make sure we were safe to hit the road. Exceptional service!

Service was very good to deal with!

Awesome service

A nice Dealership, until you start looking around at the names. Employees leaving 3/4 of the 5 star reviews? asked the locals and turns out they pay them to do it!

Good courteous service

Fast friendly service.

Very disappointed in the lack of follow through. Never have I been to a dealership where the car salesman didn’t seem to care whether he made the sale and ignored a cash offer. Saw a car on their website, drove down to Dickinson to look at 4 different vehicles, one being at Red Rock. Got there, found vehicle, asked to see inside, made cash offer. We checked out the prices online, they were like 2000 above book and the vehicle had visible cosmetic issues inside and out. Left name and number with salesman who I didn’t catch his name as I never received it. No phone call, no counter offer. Nothing. Similar experience at Red Rock in Williston. I will skip Red Rock in the future. Waste of time and poor customer service. Very disappointed.

Red Rock is amazing! ALL the people there were beyond helpful and friendly! We were there for awhile trading in our car with our two young kids and everyone was very good to all of us. Also they took the truck we bought cleaned it and filled it full for us. Helped us switch all our stuff over. And gave us a very fair price for our trade in. Highly recommend

The experience was very pleasant.

Shopping at Red Rock of Dickinson was amazing! My husband and I have never had such a smooth experience with an absolutely killer deal!! Our salesman and all others that made us the proud owner of our new truck were honest, fair, knowledgeable and went above and beyond to make our buying experience the best we have ever had. I would recommend this dealership be your first stop as it will be ours every time!!

Always first class service! By the the most helpful and friendliest dealership in Dickinson! Only place my family and business will do business.

Great experience

If you want to deal with someone call Lester Straub in Dickinson, ND. I totaled my car on Sunday due to hitting a deer. Called Lester told him what I needed, he found exactly what I asked for and more. With my busy schedule he even arranged for the car to be delivered to me. Cant say enough about Red Rock and customer service. WOW

I purchased my Ford Escaped at red Rock Dickinson, My Parents purchased their Ford Edge at Red Rock Dickinson . We both had exceptional service from start to finish! I will be returning for my next purchase! they truly are your best buy dealer !

Outstanding service... The staff is excellent at helping you get into a vehicle that suits your needs! I recommend everyone visit RedRock Ford for their next vehicle purchase.

Rick in the diesel shop was extremely helpful and knowledgeable. He was able to meet the deadline of needing my truck back. Overall great experience.

Kelly was a very nice sales person to deal with. Helped us thru all the details we were needing to get our car purchased, loan process went fairly quickly and they did a quick wash on the car we purchased so we left the lot in a nice clean new car. Could have done better with the trade, but the car price was a good deal so it was a wash. Thanks for the new car!

Although I didnt I purchase a vehicle from them, I still had tremendous service from the salesperson, Jeff Knipp. Jeff texted me photos of the Jeep I was interested in and really went above and beyond to service me.

This is by far one of the greatest buying experiences iv had! Mike Hutchison & The staff were nothing but accommodating to my needs. I will be back some day for sure!

Checked prices and vehicles on website. Had friendly service in store by sales, managers & finance. Everyone made the buying process smooth. Staff were friendly, respectful & knowledgeable.

We had a check engine light come on an hour into a 13 our trip. Stopped and Rick came out, cleared it, did the software upgrades (that werent yet causing a fault) necessary to save me more work when I got home. A really great experience!

Great place to work for, friendly staff. I also get all maintenance and body work on my vehicle done here and they do a great job.

I have had two ford cars for the past seven years. And I went to go get one of my cars fixed and The service department is the worst Customer service I have ever seen in my life. If I could give them a negative rating I would! I will Most definetly be selling both of my Ford cars and switching to another brand just because of them at red rock ford service department. I would not recommend anyone to go here.

The folks at this dealership are honest and work hard to make the customer happy. My experience was, by far, the best experience I have ever had at a dealership and I would recommend them over any other dealers here . I have visited three other major dealerships here and the experience was negative compared to Red Rock 👍

Overheard dan telling his coworkers I looked like a homeless person. Just because I didn’t drive up in a vehicle didn’t mean I didn’t want to buy one. So...had my buddy drive me to the bank to get a cashiers check for the full amount. Shouldn’t have bought here but I was desperate to move quickly to get back to work. So yeah...I’m sure he felt foolish. Don’t judge a book by its cover. AND they never put in the Sirius radio that was promised. Everytime I took it in to be serviced, the guy said he was too busy. I mean..:that’s great and all.......NOW THAT YOU HAVE YOUR MONEY” But hey- behavior like this will catch up. It’s not the nineties any more guys!

Bought my car in August and I love it.Dan really worked with me to find a car that fit my needs! Ill definitely go back next time I need a vehicle!

Dan did a great job finding us the Expedition we wanted. Also, Brian and the service department always do an awesome job with our vehicles!

Good.. i just had them do a fix on my rear light issues. Warranty covered it and they were pleasant behind the service counter.

Outstanding place. They worked with me to get the best deal for what i wanted, nothing down, AND a tv. The best part was was with Fran. She was so amazing and helpful with getting me in my car. Much loves to Red Rock Ford :)

Perfect example of a dishonest dealer! We were stranded because of an issue with our truck. They waited till closing on a Friday to tell us that they could not fix it. We had to buy6 anew truck from them and a month later they still have not paid off the loan from the old truck. We have filed a complaint with the BBB and are filing complaints with both the Washington State Attorney General and the North Dakota Attorney General. They do not return phone calls when you call them to try and get a matter dealt with. Worst car dealer and buying experience we have ever dealt with. Save your sanity and go some where else!

Why do shops take no pride in their work.. Shops used to wash vehicles off when the work was done!!

Employees are very nice and so is building. I went there for a promotion and was given a $50 gift card since I didnt win. Which I was ok with until I realized it couldnt be used in this city. When I called to speak with them about it I was only told to travel somewhere else to use it. I WILL NOT be coming back to this dealership in the future.

Worst attempted buying experience ever, dont try and do a trade here. Sales manager very rude and belittling to a potential cash buyer. Waited over an hour to get an offer while they laughed in managers office. Told me no one beats them on a sale when they were 9k less on my trade then two other dealerships. Next time dont waste my time tell me you dont want to trade, wait there will never be a next time.

I would recommend this place to anyone they took amazing care of me. They are very down to earth and care when you have a issue.

The changeover from Parkway had its ups and downs, but Brandi, Brian, and Jon in Parts and Service are always helpful and I have been happy with the work theyve done since.

I have worked for four Dealerships and this is by far the best one! Stop by and meet all the friendly faces

Very customer oriented. Great to deal with and friendly and helpful staff. Feel free to buy from Red Rock.

Excellent dealership! Happy to be a part of it😁