My Honda did not start- this was the negative part of my day. The positive part was that it all happened by Auto Zone and Shawn, who worked there, was ready to help. I purchased one of their batteries, and Shawn installed it. He also gave me some info on my car that acted weird at first, since the computer sensed a sudden change in the system. He offered to take care of the computerized system should the car does not do it on its own within 24 hours, but eventually I did not need the extra service. Shawn was prompt and polite and the battery is efficient and hopefully will live a long and secure life. Very happy with the service!

I was having trouble with my car, 2 employees were very helpful in finding what i needed and helping me with my car!

I normally wouldnt review an auto parts store on Google, but the service and helpfulness of the employees at this particular location deserve some praise. We purchased some new windshield wipers for our car while on a trip and decided to stop here. When I walked in, every employee was assisting a customer with a smile on their faces, checkout was quick, and the cashier was friendly. Two employees even helped us when we couldnt get one of our old windshield wipers removed. I would recommend visiting this location for your auto parts needs!

OUR WINDSHIELD WIPPER FLEW OFF WE NEED A NEW ONE ASAP MR.CHRIS AT THIS STORE WENT OVER AND BEYOND TO MAKE SURE WE WAS HAPPY AND HELP US SAVE MONEY SIGN UP FOR REWARDS IT WAS A BLESSING GREATEST STORE EVER THANK YOU MR.CHRIS

Auto zone isnt the most wallet friendly place but they always have what I need. $80 bucks for a jumper and it was a smaller one.

I most definitely enjoyed my experience at this auto zone. It started with the phone call. I was in search of some answers concerning a light that appeared on my vehicle..I didnt want to have the outrageous fee that comes along with many dealerships. I called autozone and was greeted with a friendly, concerned associate. He let me know it was his pleasure to help.. he told me that their was alocation closer but he would rather serve me.. that won me.. I told him.. with this service I am willing to drive.. and by no surprise the experience was amazing. Thanks guys!!

Best place to shop for car parts. Thanks Jr and AL. Yall are great

Excellent service although the price of the item was a bit more it was very helpful that the team member looked for the right part and we finished the deal with no issues.....theyre very helpful

Ive always found everything that I need here. Staff is helpful.

Don’t buy a car battery here. They simply don’t last and those gel batteries are a joke. More expensive and less working. My mistake for buying into this new technology People are helpful just not their batteries

They sometimes have what I need. Sometimes not. But there are 5 other auto parts places nearby….

Always ready to help and product knowledge is outstanding. Echo has excellent customer service.

Good staff, gave me exactly what I asked for, and even let me use the code reader (of course)!

Autozone is very good at being attentive to their customers. I was greeted as I walked in and immediately taken care of. They did not have the part I need at the location I was at but they did have it at another location. He immediately placed it on order for me and gave me a 10% discount because I came to their location first. Once it was ordered, I was able to immediately pick the part up at the next location. 100% satisfied customer right here. Thank you Autozone

Chris was very friendly and helpful

Sorry I asked for help finding a part.. I know times are tough, but a fake smile would go a long way..

Staff helped me quick

Excellent and friendly service willing to help find what you need Ms Bre and Mr Al did a great job tonight they need a raise 😀

Sales people need to learn the difference between left and right side. I trust them to know that much only to find out they sell me driver side caliper when I requested passenger...this is basic people.

Outstanding customer service.

So walk in for a brake light. (Not joking) ask me the auto or manual . 5.0 question gt.. told him to pick one dont make a difference. But any ways i just told him give me all the taillight bulbs in led. For both sides. Long story short i waisted 2 trips there and back 1hr round trip in drive 70 bucks when 4 out of 8 lights were wrong then missed my family stuff because no taillights.. or just have a self service and check out part make it like club service.

Great service! Great prices!

I have to say Mykhael is a great employee he helped me out tremendously.

Excellent customer service and Mykeal G. Was very knowledgeable and helpful.

Had everything I was looking for. Great crew, very helpful, and a very enjoyable experience.

The staff goes above and beyond! We had battery trouble at a hotel next door and walked to Autozone to purchase a battery. Echo helped us buy a battery and even drove us back to our hotel and jumped our car so we wouldn’t have to walk back in the June heat.

Great customer service and professional grade advice.

Great place to buy Auto parts!

Pretty good selection and usually find things needed for my truck or car

Some of the best service Ive received in a while . I can get parts anywhere but good service is hard to find.

Staff looked wore out. No guest service. Maybe they’re understaffed. Something to look into.

They are always helpful especially JR

Been doing business with auto zone . I never had any problems. Affordable, reliable parts. Rewards are awsome

How was it?.....I dont know they werent open....Doesnt open until 10:00....I want to get done with my truck before it gets hot but I cant because they dont open until it starts getting hot 😒

Got exactly what I needed my big C is back up and running. If your Chrysler 300 is bubbling back in the reservoir. Try a new radiator cap first.

It was great. Help out a lot. Didnt have what I needed and found it at another store 4 miles away.

They were rant friendly about helping find the correct part for our truck.

Man are these guys helpful. And strive to get there job done right. Great job yall!

Needed help after our car battery stranded us. We got it to the Montgomery Hwy store and they helped us pick and then installed the battery in less than 20 minutes. A great experience. Kudos to all 3 associates that helped us. We will definitely be back anytime we need help.

Good people good aervice

Great service

Dad and I had to get a jump from AAA and barely coasted into this AutoZone before his Toyota corolla died. Echo was our tech, and she was absolutely awesome! She went above and beyond to help check both the battery and the alternator. She charged our battery and got down and dirty cleaning all the crud off the battery. She was the most friendly and professional person I have ever dealt with in relation to an auto place.Echo is amazing! We made it back to Andalusia safely. Thank you so much!

I can’t say enough thank you’s to Mr. Larry at Dothan’s Auto Zone. He changed a light bulb for me and he had no idea how much that meant to me. The last 24 hours have been rough in my life and that one kind gesture lifted my spirits. Thank you!

Everyone at the store was very friendly. I knew exactly what I needed when I got in there which was a new battery for my truck. I was offered a battery test to be sure. But there was no doubt the battery was past its useful life. Courtney helped me pick the exact right one with the right cranking power and at a good price. It came with a 5 year warranty so I know its going to be a good battery for me. Tim installed it and was very friendly during the process. Definitely going back to this store.

I waited for over 20 minutes at the counter along with 5 other people with my parts on the counter waiting to be checked out while one counter person waited on someone searching for parts. When another person asked about someone else to help he was told that they were on break !!

🤷

Good deals on parts.

Thanks for helping me out in my new battery

Helpful place to go but I would suggest ongoing training for their employees. Also overall politeness over the phone and in person wouldnt hurt either. Lines move too slow. I give 4 stars because they had the product

Good crew. Needs to carry power converters for 12v dc to 120ac

I typically do not post negative reviews unless I am given a painful inconvenience to a business. For this Autozone, I have wasted my time and fuel. I only go to this Autozone because it is a hub store that theoretically carries more. I’m convinced that isn’t true at this point. Two times in a roll, I came here from Fort Rucker because they were supposedly the only store closest to have particular parts “In stock” according online to their website but I show up wait nearly 30 minutes while they look lost as a goose in the back room and both times they come out saying “Well it’s not there.” I ask why, and also add that online it clearly shows that it is. My point is what is the purpose of relying on easier means of verifying if a part is in stock when so far it’s always wrong?? I know what I’m looking for every time so I should indeed be able to rely on their website. But I cannot. I’ve worked years of retail prior to my enlistment, and either these people simply cannot find the part and seem it “Not there”, or they sell it and to not regularly keep accountable of their parts stock which results in inaccurate data online. No excuse for this, and never have I had this happen in all of my years shopping at Autozone. This store needs to pick up their A-game and pay better attention to their store and stock. This is a hub store so I think they should perform the best given all the business they are offered from customers. Also, when it’s not there, and supposed to be there according to their website I don’t want to hear “I don’t know why it’s not there”, or “oh well we can order it.” No... To tell a customer flat out “You don’t know” with something fairly simple as this then that tells me you only know how to ring up a part and sell it. I believe the employees here need more training with their logistics so they can explain why something is not there when it should be instead of hiding the reason. Maybe I sound overly harsh but I let the first time slide and bit the bullet but a second time is too much. I am very agitated to drive 30 minutes here on high traffic, heat, and burning fuel for a lost cause then finding out someone clearly is not doing their job. I will not come back here again. This store needs some serious motivation.

Hi there Im your local guide just want to give Auto Zone a big thumbs up. The Associates or very very knowledgeable about the product and can help you in all your automobile needs if not in stock will get your item sent to the store. I have always use Auto Zone. Its best to have the Auto zone card. Every little bit helps.👍👍👍👍👍👍👍👍👍👍

All was ok.

They have been awesome this year. They changed 2 of my lightbulbs happily and for free 10 minutes before the store closed. They have charged my battery for free several times. I always go there first for car parts, etc. My 3 sons and hubby go there too as their 1st choice.

Came out n checked my car, gave me a read out and gave me some good advice.

My husband worked here for over a year so, of course, I have nothing bad to say! :) Everyone is friendly and provides the help needed. He never had any complaints about working there, either, so thats a good thing. Its on the smaller side as far as the size of the store, but good selection and always pretty neat inside.

Very helpful!! Ladies in there are so nice and willing to help in any way! Won’t be visit anywhere else!

The staff was very knowledgeable. To help me find the right tool I needed they went into the back pulled a part .. got a bolt out from the part and figured out which Tork I needed. So great to have that kind of service and have a employee go out of the way like that. Way to go AutoZone

Went in and got service right away it just took long time to gather everything we needed to change our water pump... We did get a 10% discount because the one part we needed was at another store and we agreed to get it ourselves. Awlays friendly service tho.

Very friendly and helpful the best auto zone store in Dothan

Great services

Good job guys for helping me with all my needs and putting on my windshield wipers thanks

Tested battery for me got a new battery which they installed did a great job

Awesome service

Need to improve customer service

They have what Im looking for most of the time, they are eager to help, if you are a woman and need a battery for your car I highly recommend this place.

So I went there on a Friday afternoon. I had the not so good pleasure to get some rude and obnoxious lady by the name of Courtney. She was arrogant and kept raising her voice and tone at me because she couldn’t understand anything about the parts I requested . I thought she was going to have a breakdown of some kind. Maybe some training will help her be a better person and employee. Never again I will buy anything from Autozone. I will be contacting corporate about this terrible employee. No customer should have to go through this EVER. Avoid this girl at all cost if you have to go there. Other friends and customers had complained about her behavior as well.

Great quick service fast checkout and helped diagnose the problem I was having.

The lady was realpy rude then gave me wrong info

Awesome service. Didnt have the part I needed but, they called around and found it for me

Always helpful staff. Reasonable prices, good sales. Accommodating hours.

They know their stuff and can help. But that knowledge aint free. The price is included in that stuff. (Which is only fair)

Wonderful customer service

The sales associates are all friendly and make sure that you have the right parts and tools needed to fix the issues your vehicle is having. The store is clean and everything is stocked properly so that is can be easily found.

Not too bad as long as you k ow what you need. Just dont ask anyone there to help figure it out.

Love Ms Courtney that works here. She is always very nice and very helpful with anything you ask for or need to know about

To long for make a purchase there

The people here are friendly and can help you find what you need in a short period of time.

Helpful staff. Easily found what I was looking for.

People were very nice

Good service

Very friendly!

AL was very helpful. Great customer service!

They had what I needed and Im on the road again.

Nice staff very helpful found everything I needed.

I get most of my auto parts from this place good people

Without a doubt the most helpful AutoZone Ive ever visited.

Great customer service

Employee was friendly and knowledgeable. Very helpful

Good service, good prices, fair service

Went in twice, waited 5-10 mins for anyone behind counter to ask me what I needed...neither time did this happen. I had a simple question that would have taken 5mins to answer and resulted in $20-30 of sales. Go elsewhere!

The girl that helped me was knowledgeable and very polite.

I was broke down in my old farm truck. The throttle spring was broken and they accelerator was stuck. Several of the gentlemen there were very helpful.

Great service, but a little pricy

I love me some AutoZone, the people in there are so helpful.

Good price knowledgeable staff!

Got in and out with what I needed fast and friendly stuff knowledgeable staff

Bought a battery from them less than 2 years ago. No way to track it except by phone #. Couldnt find it in their system so i had to purchase a new one. It had Autozones logo on the battery with a barcode. They should be able to scan the barcode like other stores and it should be recorded in their system.

Usually they are so busy with customers it make take a few extra minutes to get taken care of but its worth it. Give them a try.

They had the parts I needed fast service