Great place to go and buy furniture. We went to a couple places before this and the people weren’t very helpful. This place had ample and friendly health. There was a variety of different things available and great financing options too. Come here and explore for a bit you will not regret it!

Treated very well. Agent asked me numerous times if all was good and did I have any questions. He understood what I wanted and then we went and found the right set. Quality of the furniture was excellent. More than I wanted to spend but you get what you pay for.

So incredibly frustrated with this company. I have been waiting for my dishwasher for a year!! I realize that COVID creates factors beyond The control of RC Willey. What I don’t understand is why no one in customer service has any helpful information (they always just tell you to contact your sales rep) and the sales reps just keep telling me I’m “next on the list” and my appliance is coming “next month.”I understand there are a lot of factors affecting the industry right now, but can’t fathom how no one seems to have any information or make an effort to get any. Can’t their customer service reps contact distributors and get updated info? I’ve asked them too- Got no call back. Can’t they track when previous orders have been filled and make educated guesses? At the very least, can’t they explain what orders are being fulfilled and on what timeline so I can have a realistic expectation of what I’m up against?I’d rather hear that they just don’t know and aren’t making any effort to find out so I can make a decision on how to proceed rather than to keep stringing me along while they hold on to my cash. Inconsiderate, unprofessional, lacking in integrity, not truly interested in helping out the customer. Customer relations when things are tough is a good test of a company- RC Willey has failed the test.

My salesman was perfect. He was not aggressive he was laid back and added to my decision as needed. I would recommend him not only to others but to management for a raise and as an example to others. I spent 40 plus years as a sales trainer and he is the example I was teaching.

This is the second or third time I’ve purchased from RC Willey these guys are great!! I had my dishwasher go out Wednesday evening call that evening told them what I was looking for they gave me my options got everything set up all I had to do was go to the warehouse and pick it up. It took us a little longer than anticipated at the warehouse but other than that our salesman Troy was great and the warehouse people were great!

I like RC Willey however I did make a purchase of over $15,000 at John Paras for two reasons as follows:1) They give you free delivery2) As a veteran they also gave me a 10% discount and if they had everything I wanted I would have made my purchase there.They did not hesitate in giving me my military discount. RC Willey had given me a 5% before and the $50 felt like a slap in the face.The salesperson could not have been better or more professional. But when purchasing this amount and paying for delivery and being a veteran and no discount where others provide it you go somewhere else. I also save on my appliances through Lowe’s and Home Depot.I do compare shopping and have been a customer of RC Willey for over 50 years and I know these are the reasons veterans are going shopping other places first.You asked and I wanted to share and be honest.SincerelyDale Hansen

Very pleasant experience. Very helpful and knowledgeable sales associate, yet allowed us space to decide which option to choose and answered our concerns only when requested. I very much appreciate that.

My husband and I were very pleased with our experience at RC Willey in Draper, UT.We didn’t feel like the sales associates on the floor were “Vultures” in any way (Like we had previously experience at a competitive store earlier that day)Our sales associate was very nice, and was able to find us so many options within our detailed preference of dimension and price.I loved that she was honest about how long it would take for our furniture to be delivered (due to the Labor Day rush) and she gave us a detailed run down of what they cover when it comes to rips and stains on furniture.Overall an amazing and hassle free experience that will bring us back in the future for any other furniture or appliance needed for our home.

Gone are the days of salesman swarming you when you walk in. I found helpful people but not obnoxious. I found all the things I was looking for in the price ranges I had hoped. Inventory was plentiful so I didn’t have to wait for back order. It’s nice to be able to buy an appliance, couch and a bed and have it all in stock rather than waiting the 6-8 weeks many other places are promising.

Our salesman Troy was excellent. He showed us several options in the LG product line and was very thorough. Additionally he made several recommendations that were very helpful.

Rock solid experience. well staffed - we were helped immediately. Our sales guy, Craig, was very knowledgeable... like he was really into this!efficiently connected to pieces that met our requirements, objections well handled (ie some nice rocker/recliners were electrically powered, and i hate cords, so the sales guy connected me to battery packs)prices were surprisingly good. checkout was efficient and i was able to easily split my bill (two pieces are for a business, others for home).store is clean, well organized, though a little dense. bathrooms clean, functional.Only major knock - I specifically shopped for in-stock items (made that clear to our rep), and though they had good stock, delivery is 2 weeks out. CLEARLY our goal of shopping in stock is to get the pieces sooner and while 2 weeks (delivery delay for in stock items) is for sure shorter than 4-6 months for out of stock items, its still not... you know... a couple days out.We live in a world now in which companies are expected to provide a great end to end experience. RC Willey did this surprisingly well. Tighten up those delivery windows to be more real-time, and they are hitting grand slams.

These guys promise a refund policy. But they do not abide by it. I ordered something that isn’t supposed to be delivered until next week and they will not refund my money. Do not trust their refund policy. I’ve called three times and they keep giving me the runaround. They promised that I could cancel up to 14 days after I receive the product. It isn’t even supposed to be delivered until next week and they refused to refund..

We just moved into a town house after living out of our camp trailer for just over 5 years. We needed almost everything except a bed. We went for just a wager and dryer to start with so we could at least do our laundry as we unpack everything. We looked around the store and ended up getting a front room set and a dining room table as well. Troy in appliances and Matt in furniture were very helpful and not pushy. That is one thing we do not like is when you walk into a store and get bombarded with all types of salesman. They made our purchasing experience a good one. Was helpful and courteous. Thank You.

A no BS, down and dirty sales guy. No pressure. Gave us the info we needed to make a decision quickly. Didnt try to push us into anything we didnt need. Smooth sales experience. Waiting for delivery!

I purchased flooring from RC Willey in the spring and it was installed in early July, There were some significant issues with the quality of the installation. During the installation process they also damaged the kitchen cabinets. Numerous phone calls over a six week period and even a two trips into the store resulted in being passed from department to department. We finally were able to get the flooring repaired 10 days ago. However, the cabinet damage has not been resolved. I was initially told it would be an easy fix and the installer would complete it. When the installer came to do the other repairs he suggested that I call and have a cabinet company do the repairs because he was not equipped and bill it back to RC Willey. This was not a financial risk I was willing to make. I am now working with the corporate office and was told that they would arrange to have the cabinet damage repaired by an outside agency. I have yet to get a phone call about this and it has been 10 days. While I understand how busy they must be I am still the customer and would like to have my home repaired in a timely manner. So disappointing, as I have purchased products from RC Willey for over 30 years and it is a shame to see they no longer care about customer service after the sale is made. I will continue to call but I have minimal confidence in a timely resolution.

Most helpful people in the store were the entrance greeters. They were both so happy to greet us and help us find the dept we were looking for.Overall experience was great. The folks in will call were very kind with terrific customer care.

Suzan was the individual who assisted me with my frantic purchase. She was calm, patient, and willing to listen to all my needs. She showed me multiple recliners and in many cases the same recliner to make sure I found the perfect match for my needs. I would highly recommend this RC Willey for all your furniture needs. This is thanks to the the amazing customer service support I receive right as I walked into the doors.

Patricia is amazing! She is so knowledgeable and honest. She took the time to meet with us prior to the store opening and found us our new dining set and bar stools! I will continue to shop and recommend RC Willey and more specifically Patricia for any of my/acquaintances furniture needs in the future. Thanks Patricia!

I ordered a certain flooring and had help to move heavy furniture and the day before I called to get a time frame of when they were coming I was told it was never scheduled and I would have to wait an additional month before delivery.I was furious! I had to go in that day to find a similar flooring to hopes it got put in before all my events happen in the next few weeks.

Chris was awesome! Easy to talk to and no pressure. We knew what we wanted and he showed us every applicable option to make sure we chose the perfect couch for us. Followed up right away to schedule delivery. Overall happy with the experience so far.

Jayden and Flynn were awesome and did a great job for us. It’s a great store and nice products and selection.

Ashton, in RC Willey Flooring, was extremely helpful in showing us all different carpet options and pricing. He is patient and professional and we appreciate his help in install scheduling, payment and all other questions we asked.We highly recommend Ashton!

We had a wonderful experience. Our sales woman was knowledgeable, kind, willing to meet our needs and helped us find just the right item.

Jon Call is absolutely phenomenal!! He stayed with me while I looked at what must have been 20 different modular couches and really explained the possibilities and helped me find what I wanted. I came back a week later and asked for him again when purchasing a bed. He’s friendly, knowledgeable and so patient!!

Our sales man was very helpful and went beyond we are very happyJust wish we could get our stuff before next year

The manager and salesman that helped me could not have been more friendly or helpful. I appreciated that very much. The salesman even showed concern for the speed of my payment process so that I would not need to wait in the long holiday line (I had driven from Payson to Draper and am not young anymore 🙂.) I was able to complete my transaction in record time, which allowed me the opportunity of looking around the well kept and well designed store. I would definitely make the drive to shop there again.

Sarah with the RC Willey sales department, has been absolutely amazing to work with. We have several rental properties and she found the right product for a great price. Would highly recommend you visit with her on your next appliance purchase.

Furniture is really nice, I don’t love working with salesmen, but they weren’t too pushy so it was a pretty good experience.

Amazing experience. I was asked if I needed help right away but when I declined was allowed to walk around store looking without being stalked like other places. Once I was ready, Julie was so incredible. She answered my questions, offered input based on my needs and when ready to buy triple checked it was the right model. She offered other accessories I might need but never pushed or made me feel like I was being “sold”. I will definitely return for other needs and ask for Julie.

We are pleased with our mattress and our salesman Bill was very nice, knowledgeable and professional-the only thing that was disappointing was the fact that we were told the delivery men would take our old mattress but they said that they didn’t have room in the truck. We were a little upset and contacted our salesman and he arranged for them to come pick it up two days later. They came - but only took the box spring- left the mattress! So we contacted RC Wiley AGAIN and they are trying to get someone here to pick it up. Not sure what the problem is- when you purchase an expensive mattress and base and are told they will take your old one, they should take it.

My relative was looking for a new couch. Went looking at this RC Willey and found a good couch at $599. The next day she received a coupon in the mail for $100 off the price. Came back to this exact same couch and was going to buy it. She had before and after pictures of the price and item number.Saw the price increase to $699! She walked out immediately and went to Costco instead. My point is avoid RC WILLEY. RC Willey I know you want to make a profit but at least be fair and honest about doing business.

We appreciate the help we’ve always received each time we’ve needed to make any purchases at RC Willey and on Aug 30 we were greeted by Steven Brandt in the appliance department. He was able to secure us a dishwasher after checking on several brands as the waiting list on certain brands we were lengthy and were months away from even receiving them. His patients and knowledge are so appreciated and set up the delivery for this week .

When we first arrived the gal at the front wasnt really sure where to go for what I was looking to buy, so we wondered around a bit then decided to see if we could get help. Went back to the gal at entrance asked her to get us a salesperson. While she was looking up on a piece of paper who to call a salesman came by, my sister asked him if he could help us. His name is Jon and he was so helpful. He explained each hide a bed we were looking at. I was able to get what I wanted and plan on using Jon when Im ready to buy my bed. Loved his personality, how he told us about the couches then stayed with me through the whole process of opening an account setting up a date for delivery, everything that needed to be done Jon was there.

I had a great experience at RC Willey. I had looked at beds and mattresses on line before I went to the store so I knew exactly what I wanted. My sales lady was great- just took me right to the items I asked for. I purchased everything and put it on my account. Took no time at all even though it was on a busy labor day weekend.

Huge selection. Plan on spending an hour or two looking around.

Craig helped me pick out a washer and dryer and made sure I got a stellar deal on a freezer for the garage too. He was so knowledgeable and not pushy at all! Even though I went in on a busy Saturday, it only took 5 minutes to check out at the cashiers desk. Loved this experience and Im excited to get all my appliances delivered!

Troy was great. He answered all our questions and was incredibly helpful.

Nice goods, but -- Called ahead to ask them to set aside a specific decor item for me. Employee refused (politely) four separate times, and told me Id have to look through the store myself and find it. Took me 45 min to locate my item. Cashier location is hard to find, and check out procedure took 10 or 15 minutes to set up a cash account instead of just letting me pay for my item. What should have taken 5 min took over an hour. Frustrating!

We simply needed a bed frame and were so happy to be able to walk in, get what we needed, and walk out with it. There was no pressure to buy more or something we didn’t need. The salesperson was friendly and so helpful.

I’m new to the area and someone recommended this store to me for getting what I need for my new build. This store literally has everything and has great prices. Smalls has been helping me out for the last few months as I figured out what I wanted to get and helping get it. He has to be their hardest worker there. Thank you.

R C Willey has become my go to place for all home goods. I live in a small town 200 miles away, my dishwasher broke down. Home depot would take 5 weeks to get one in, RC Willey will have it delivered to my home-dishwasher, hoses, delivery, and tax for $150 less. I bought a living room set at John Paris-horrible build, high end price! Ive now bought 2 sets family and living room from RC and they are perfect! Extremely well made, beautiful and comfortable! Dont even get me started about mattresses! The staff are amazing, ever time Ive gone in a store they are spot on, knowledgeable, helpful! Truly caring and amazing from start to finish! Great staff, quality furniture/appliances, excellent prices! Thank you all! You are amazing!

Kyler Evans is a fantastic sales person! Very knowledgeable and friendly!

Everyone was so friendly and helpful. We had some money from a coupon from other purchases we had made earlier this year. We found something my wife had wanted for years.Fun experience!!

Roger was great got us in and out quickly and that was the kind of service I wanted

Charles was great to work with. Sweet realistic expectations, and didnt pressure me into anything I didnt want. Took me 5 days of coming back to decide on the couch and love seat we wanted, and table and chairs. He was patient & not pushy.

We went in for a couch, loveseat and tables. The couches were a fantastic price and the coffee/ end tables were even better on price. I did not realize RC Willey had such a great range of pricing offers and styles. My sister changes her furniture regularly and cant spend a fortune so the options were great. We went to other furniture stores near by and were shocked by the prices in comparison. The salesman was also a customer advocate and I was pleasantly surprised.

We were helped promptly and our sales associate was knowledgeable and helpful.

If I could leave zero stars I would. I am astounded by the terrible customer service in the flooring department. We had carpet installed over 2 months ago. We crammed to get it done as we had a baby on the way. The installation was terrible. There are extremely visible seams and corners of the carpet that aren’t even attached and lifting up. We called the next day after instillation and told that the seams would “smooth out” over time. Finally after calling and calling our sales rep Erica, she agreed we should have someone come look at it in person. Then I never heard back from her. So I kept calling and finally got someone to schedule someone to come look. It has now been 4 weeks, and we have heard nothing from RC Willey. I called last week and spoke to the manager Steve to be promised a call back same day and nothing. It has now been 2 days and I plan to go in tomorrow and not leave until this issue is resolved. It is very clear to me that RC Willey does not care about their customers once they have received their payment. I will NEVER recommend or shop here again which is a huge disappointment as we have been long time customers for many years and spent thousands of dollars with RC Willey.**EDIT- Steve, thank you for giving me a call today and explaining the delays. We look forward to getting our carpet fixed soon!

Help came quickly and our salesman was knowledgeable. We left saying we would check out other stores and no pressure, just gave us his contact info. Called later and was able to care of everything over the phone.

We needed office furniture and a recliner. We found it all in one place, at great prices. Our customer service representative, Helen, was helpful, friendly, and patient, but not pushy--perfect. A wheelchair was waiting at the store entrance--a must for one of my group. We were pleased to find what we needed quickly, easily, and inexpensively.

I needed to get a recliner for my mom, whom is coming to live with me. Mark Schriever helped me out with this.I wandered upstairs, met a great lady named Helen she was nice, helpful and really seemed to be able to relate to my situation - she helped me pick out a mattress and went above and beyond to really make sure I got the best deal for my needs. I havent had that great of service up there since Fred Flint (stone) he was amazing!

Had RC Willey deliver bedroom set and appliances today. Delivery guys refused to take old fridge and old mattress said they had a small truck and no room even though when we purchased the sales person told us they would take it. Also it turned out all the parts didn’t come with my bed I purchased and they left the job half way done. I was told only the drawers couldn’t be used and they would call me later to set up another appt. they didn’t give me an option to just take the bed and bring a new one. When we went to lay down side of the bed fell off since it turns out they hadn’t screwed it in right and now it seems like we won’t be able to even put it back together. I have to wait 2 days till someone can come back. WorstService ever. Also no one called me so i had to call myself to set up the appt

Went to the Draper location to check out printers. Our sales rep... Bronson... was very helpful in helping find out which HP printer would best fill my needs. We were in and out in quick fashion. Thanks Bronson!

They have a very good selection and, surprisingly, a lot of inventory in stock. Mike was very knowledgeable and checked stock on items he noticed that I liked without my having to ask. I will buy feom.them again.

Friendly and helpful salesman. Help me with what I was looking for. Had just what I wanted.

Tom was quick to address my concerns! Extremely impressed!

Ive done business with RC Willey for years and I have always had a great experience

Working with Bobby, we were directed right to what we were looking for. We were able to get the appliances we wanted order with a reasonable down payment. Bobby made it easy and quick and his follow-up was terrific. Did exactly what he said he would - just a lot faster than we thought could be done. This is the second time we’ve bought our appliances from RC and why we come back.

They have a wonderful selection of furniture and electronics. They have good quality appliances anything you need and want. Their customer service is top notch!

It was overall a great experience. The salesman we worked with was excellent and I feel went above and beyond to not only find matching chairs for the clearance table we purchased, but to get a great price on them as well. The only small issue we had was there was a communication issue with the pick-up process. Our furniture was wrapped after the initial call to pick up,, but didn’t come out to the truck until we inquired again after waiting some time.

Huey Phan was great to work with. He answered all our questions. He gave us different quotes based on our needs/desires. He gave us plenty of space/time to talk between ourselves. I was very happy to work with him.The prices were competitive. The selection was great.

Our salesperson was Millard, who was extremely helpful and patient with our needs. He is setting up our delivery. The girls in finance were equally as good. Our store visit was perfect. Thanks.

Very patient and informative staff. Not at all pushy. Theyre considerate about what youre looking for and do their best to help you find it. Four stars only because the prices can be a bit steep, but theyre still willing to help you with financing.

I was in need of a new washer and dryer, small fridge for our garage and new freezer for the basement. Talked with Pete on Saturday the 4th of Sept. He was great. Found us great deals on all 4 items. Will be delivered. Thanks Pete, will ask for you again,

We went in the store on Labor Day knowing what we wanted to buy if the price was right. We had already priced it at Lowe’s and ask if they could match that price. The salesman actually beat the price by $25. We were in and out in less than 30 minutes.

Everything was great. The only issue I have is that I was told i would get all of my items but I’m missing two chairs for a dining room table and now I have to wait a month in half for the remaining items. Which is a little annoying. It would be nice if the employees would be truthful on how long it will take instead of coming up with something to make a sale.

Scott Diederich and Kevin Montgomery have been excellent to work with. Extremely helpful sales professionals and they have made purchasing house items with RC Willey really easy and an overall wonderful experience. Highly recommend connecting with one of them if you go to the RC Willey in Draper, UT.

Communication is terrible. Customer service is pointless because you can only communicate through your sales person. Waited 4 months for them to deliver the wrong couch (that they took back) and now they have no idea when we will get the one we paid for. Do not shop here if you actually want furniture.

It was a pleasant surprise to walk into a furniture store and not be pounced on by their sales staff. We were offered assistance, but we werent shadowed as we browsed around. We purchased two leather sofas from Brad Snelson who appeared knowledgeable about the products. We never felt pressured which was not our experience at another store. We just moved to UT, and this was our first experience with RC Willey. Well be back!

Well it was a grand sale day and we found a sales personnel, she was amazing lady. She was right on the mark for what we wanted, I give her a 10+ she asked what we wanted, then she started us off. We are very happy RC Willey, the staff and the quality of there furniture. Thank you

We purchased a new Lazy Boy Rockerrecliner. John our salesman was great. We tried out a few different chairs and his input is always helpful. We bought a floor sample since it wasnt available to order. Very happy.

Charles was on top of every detail of the transaction. We were able to find everything we needed in a timely and profession way. Let’s hope the things we purchased serve us as well as the people served us! Thank you.

Great to work with. Good selection. However wanted them to deliver my washer next day or so because ours broke. But they could not accommodate us. Delivery was 2 weeks away. Had to pick it up myself from their main warehouse and install it my self. The did take my old washer but I had to disconnect it and take it to them. Not like the RCWilley of older days.

I am extremely impressed with the quality of service I received from Bobby Tello. He was very patient and took all the time with us to explain all 4 appliances that we purchased! They were on back order, but he called us to keep us informed on status, up until delivery. We had an issue with on the appliances and he resolved and found a solution the same day!! Awesome customer service!! 👏. I highly recommend him for all your electronics/appliances need.Thanks Bobby, for the awesome experience!!

Yeah my experience was awful. My husband and I live in Idaho & came down to look at furniture for our new apartment. We literally took an entire trip because a few of our family members recommended RC Willey’s. When we arrived we were greeted by Julie who asked us questions which was totally okay but when we started looking around she literally followed us through the entire store. And not subtly. She stayed like maybe 20 feet behind us. We lasted about 5 minutes before I told my husband I was uncomfortable and wanted to leave. I am very disappointed and will never come back and definitely do not want to give them my business. And whatever you decide to reply back with please don’t, that is no way to treat anyone especially not someone who is willing to give you their business. We will not be going back.

We worked with Mark on our furniture order and Erika for carpet. I changed my mind several times, because there were so many great options to choose from. I would say that almost 100% of our home furnishings are from RC Wiley. We go back time and time again and always experience great service!

I am so happy with my LG front loading washer/dryer combo. The employees were extremely helpful and knew about the products. Thank you to RC Wiley for a seamless process.

I was helped by Cory in appliances. He was so helpful and friendly. He helped me make some decisions. It was like he knew the questions I needed answers to before I asked them. It was an awesome experience.

Not only has RC Willey had the items we wanted in stock when Best Buy did not - but Justin Luke is the best salesperson we have ever worked with. Didn’t even have to go in store. Made it so easy. Highly recommended Thanks guys /we’ll be back !

Our fridge went out, so we bought a new one from the clearance floor. Our salesman was great. Helpful when we needed him, but not pushy. Their deliveries werent going to be fast enough, so we picked it up and they loaded it for us. They even took our old refrigerator. Very happy with the experience.

Our sales guy Adam James was amazing! He listened to what we liked and disliked, and help us find the perfect couch. I don’t know what the shipping will be like, we haven’t received our couches yet, but we won’t be moved into our new home for a few months.

I was shopping for a new easy chair. Charles was very helpful and patient as I tried every chair, looking for the perfect one. He gave me details about the chairs which helped me decide. I was very pleased with the service.

We have purchased a lot of furniture at RC Willey over the last 14 years including a bedroom suite, living room furniture, kitchen table, chairs and hutch, 60 LED TV with entertainment center, and outdoor furniture.The quality and service are great. The price matches the quality, which is above average. Even our online orders are delivered as expected. I expect the furniture at RC Willey to last a lifetime.

Craig Ekaterinburg is the best. He helped me find the perfect freezer to fit in a tight space. His knowledge and professionalism shows. RC Willey is fortunate to have him. They also had it in stock so I could take it with me. What a great system.

HiLove your High -quality fun store!Loved your Old red life -size truck!Your 2 Large Bears! Waterfalls made it all magical ✨& fun to shop! Really enjoy our mattress that goes up for snoring! I love to look at all your accessories for decorating my home 🏡! Thanks for being here!

Scott Diederich was so helpful and knowledgeable. So willing to help us find what worked best for us. All without the high pressure. I will come back, for any needs I have. I will be looking for Scott to help me.

My daughter and I went shopping for a sofa at RC Willey in Draper. We went upstairs to the clearance area, as we looked around Mr Robert Dorsey asked if we needed any assistance, at first we just looked around but went to him with several questions on several items he was so helpful and likeable there were so many nice items and good deals we ended up both buying couches and an amazing lift top coffee table. It really was an enjoyable shopping experience and I’d like to give a shout out to not only Robert, but the nice people who greeted us when we walked in and left to the nice cashier lady whom we didn’t get a name but her emp id on the receipt is 28321. Thank RC Willey

Tyler Bell was absolutely amazing!!! Not only did he show me all my options, he helped me stay within my budget. There was a couch that I absolutely needed! It was slightly too much but luckily there was a section of the couch that was in the scratch and dent section that I was able to buy saving me $650 overall. While he got me the savings, he was concerned about the protection of my purchased and told me about the 7 year warranty at a very small cost!!!! An amazing salesman! I manage about 7 salesmen and none of them care as much about our clients as much as Tyler showed me Saturday! I’m a customer for life!!

We liked a refrigerator and it was red tagged on the clearance area for 1000, which ment we had to pickup on that day. I was willing to pay delivery and wait for the delivery availability. However if I wanted delivered they wanted to charge me 400 extra. Spoke with the manager and he wouldnt work with me even if there where 2 other refrigerators of the same kind. I guess they think is better to lose 1000 + delivery instead of making some kind of profit from their clearance items. Very disappointing.

I had posted a less than 5 star review 3 days ago because of some delivery issues with my kitchen appliances. RC Willey reached out to me and did what was necessary to correct the issue and make things right. So Ive changed it to 5 stars now because of their willingness to make things right. Also my salesman, Mike Day, has been awesome and helpful!

So we put in am order for a couch set. It was a set that they had put out on the floor. They asked us what color we wanted. They had 2, grey, or the brown that it was on the floor. We ordered the grey.Called then back like 4 weeks later to check on our order and they had not placed Anything!I shouldnt be surprised! Customer service has gone iut the window!Yet we are still suppose to tip, and leave these great reviews! Na.Just sharing my real experience. Guess that makes me a Debbie downer, negative nancy, whatever the .@#&%!I wont go back to them!Theres a reason all their stores shut down!Too expensive and now dont even want to give the common courtesy of respectfully serving their customers!!Id leave 1 Half of a star if it were possible!

I’ll never shop at RcWilley again and the only reason I did today was because I had a large gift card to burn. I’ve never had good experiences previously. One example being that they sold me a bed that was literally 5ft from the floor to the top of the mattress. You could argue that it is my fault for buying it, but what is the point of sales representatives if they don’t help you buy the right stuff.I get that it is mostly a furniture store but they advertise themselves as a 5-in-1 with electronics being one of those.Here is the process I endured to buy a Nintendo Switch.1. Find item2. Find an associate and hope they are from the right department3. Wait for an associate to create an order.4. Take the order to another area to pay for it.5. Wait for cashier6. Call the warehouse to let them know your order has been paid for and you are on your way7. Drive over to the warehouse8. Wait for them to bring out your items.Any other store.1. Grab item2. Wait for cashierWhat took 30 minutes should have taken 5.On a side note. The sales associates are all friendly and efficient (either that or they are clicking a bunch of buttons to pretend like they are efficient). But the process is ridiculous.

I needed a refrigerator for my garage the experience was excellent! No over selling no pressure, very professional I was in the store and out in 30 min. I will be back. Not sure if I can mention the sales persons name here but he was the best!

Treated us very well. Was really nice and friendly.

Worst experience with carpet installation. The lead installer was rude, unprofessional and destroyed our baseboards. They installed the wrong carpet pad (lower grade than what we paid for), left carpet strips, glue and pad in a room that wasn’t supposed to be carpeted. We called and spoke to Michael about our experience and assured us he’d have the manager contact us the next day. We texted photos of the damage and now 2 weeks later we called and the manager said he had no knowledge of the situation. We are awaiting a resolution, but so far they want to offer us store credit rather than fix the errors and damage. Never again will I order flooring from a big box store. The small amount we saved on an install “deal” has cost us hundreds of dollars and destroyed an expensive new paint job. A few people warned me and said you get what you pay for. I wish I’d headed their advice. Now we are left with holes, scratches, nails, and glue to deal with and it’s going to cost about $500 to have the painters come back to patch, sand and repaint. It sure seems as though RC Willey doesn’t pay their employees or contractors enough to care.

David is so knowledgeable and professional! He must truly love his job since his energy and positive attitude are contagious! He cares about his customers and goes the extra mile to find just the right furniture and accessories to suit them. Exceptional customer service!

Such amazing service. Quick, easy and accurate. I cannot stand shopping, and this made it so effective that I may start doing more of it. Thank you so much!

RC Willey has a wide selection of furniture, so it was easy to find bed frames that we liked. Troy was very easy to work with and was even great about calling and updating us about delivery time updates. Great experience!

Great service. Very helpful

Tyler Bell and Sarah Christensen helped us out yesterday and they were very honest and helpful! I will request them when I return! I do feel like there was a lot of other employees just sitting on their phones and avoiding eye contact or talking to each other and not customers. But those two specifically were amazing!