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The UPS Store
1005 Pontiac Rd, Drexel Hill, PA 19026, United States
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The UPS Store
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Au
Review №1

After Amazon sent me over 30 lights all individually packaged, I realized they were all the wrong lights. Every light had to be shipped back individually with its own label. After being turned away from another UPS Store because it was too much work, the awesome manager & employees saved the day. What an awesome experience! I will be sure to utilize this location for all of my shipping needs.

Jo
Review №2

Recently went in and as a Marine Veteran they are very professional and adhere to excellent standards. The customer service was quick to adapt with my hearing disability and made it easy for me to go in and out.

Ad
Review №3

So I had the best customer experience and support with the best knowledge and help with my multiple packages through the day will definitely recommend this store with the best 2 people/employees I have met and dealt with Faraz and Dan keep it up guys you Rock

Ma
Review №4

Best service in the world at this store! The manager Carry really knows how to run the store, and is so beyond helpful! Their employee Will is also a very good worker, and they always serve their customers to the absolute best of their ability.

Ja
Review №5

This UPS location is amazing. Friendly service each time I come in to send a package. Everyone here is super helpful as well. If I could put 100 stars, I would. They definitely deserve it all

Bi
Review №6

I had a great experience with Quiera. All was perfect. Thank you.

Ch
Review №7

Shipped out something today. Brought in the package without a label. Carry took care of me and about 6 other things while she did it. Really impressed with the multitasking ability. Thanks!

Ta
Review №8

We scheduled an appointment to have documents notarized and arrived 15 minutes early for the appointment only to find out that the notary had left the store early.

Ga
Review №9

Ive heard theres fantastic customer service here.

Fe
Review №10

The best UPS store! So reliable. Great employees. Shoutout to Kerry. They are consummate multitaskers and polite even when not everyone theyre serving is patient. Super helpful and fair.

Qu
Review №11

I absolutely love this location. I exclusively ship and receive all my mail from this here. Excellent service, greeted every time I walk in. Such a significantly better experience than using any of the government run postal service’s. And this local business is amazingly run so smoothly, and open during this pandemic. Highly trusted! I ship and receive high dollar items. All my packages are handled with such care and I appreciate it so incredibly much. While I could write #123 reasons why they’re great. Just trust me 😉

Ra
Review №12

This is my beef theyre all closed on Sunday didnt they understand that people work all week long and that Sunday might be a much more convenient time for people to Mail packages get over yourselfs America open on Sunday theres no more blue law

Br
Review №13

This UPS store is the best around! The manager Carry is my go to person when I need something shipped personally or for my business! It’s a one stop shop for all your business needs just tell Carry what you need and she will make it happen. Our business has gotten logo stamps, business cards, uniforms custom printed with our logo, and many more things through this store! Carry’s customer service is unparalleled, our business closes at 6 by the time I close and leave my place I am almost always cutting it super close to 7pm when they close. Countless times I show up right at 7 with 20 packages and she always makes sure that they go out that night and even gives me a hand.

Gi
Review №14

I totally love the service here! Quiera is the best!!!

Si
Review №15

Every time I come here I get excellent customer service! Every time even when I have been upset about a shipping issue I have left this store satisfied. Thank you

D
Review №16

My experience coming to this UPS location has always been great and I can’t believe I didn’t write a review sooner. The staff here are exceptionally friendly and provide incredibly efficient and helpful customer service. I’d like to particularly commend Carey, whom I’ve interacted with the most frequently, for everything she does! I highly recommend going there for all of your shipping or packaging needs!

Al
Review №17

Always extremely helpful and go out of their way to make customer’s happy despite long lines due to COVID regulations.

Je
Review №18

Very friendly and helpful staff. Quiera was fantastic even offering to box up my shipment. I couldnt believe it. My niece got here care pkg waaaay sooner than I expected. I will definitely be a repeat customer. Thank you Quiera!! Great service : )

DJ
Review №19

Fantastic customer service. Shout-out to Carry for being compassionate and thorough during my multiple visits to this location.

GM
Review №20

The staff that work at this UPS store are 10 star employees. Always very professional, efficient and helpful. Highly recommend this location.

lo
Review №21

Very pleasant time! Carry and Quiera, were just amazing. Very professional, knowledgeable, and friendly with all customers! Helped me ship my item away in under 5 mins. Speedy service and with smile. Thank you ladies again.

Fa
Review №22

Delicate family heirloom arrived safely! Extremely friendly staff!

Mi
Review №23

Great customer service

ke
Review №24

Awesome .the best great can;t say enough

jo
Review №25

Service at this location is great! The staff here are very friendly & helpful! If you dont have shipping tape at home, they will tape it for you here free of charge unlike some other places. So I highly recommend this location! :)

Ka
Review №26

Carrie is a superb, excellent customer service...always a pleasure to see her!!

Do
Review №27

Cary was wonderful excellent customer service over 5 stars thank you mama!!

bl
Review №28

The staff here are great

Br
Review №29

Super friendly!

Da
Review №30

The staff is the absolute BEST! However, this UPS opens too LATE for me. Im a contractor who travels. 95% of my pkgs are for work & I have to wait until after 8A when I need to be on the road by 6. I need a store with better hours.

Em
Review №31

The staff is very funny and they also do their best to help me out whenever I visit. P.S the 5 star is for the service I get there, but that UPS sign need to go back up. I still miss the place every time I visit.

Je
Review №32

Took maybe two minutes to pack and ship something I thought would be confusing. Really appreciate the help and nice employees!

Ja
Review №33

Awesome, overworked employees!

La
Review №34

ALWAYS A GREAT EXPERIENCE HERE :)

De
Review №35

I frequently ship packages here Their staff is friendly, knowledgeable and always helpful. I travel alot and they are the best!!!

An
Review №36

Kerri a “manager” wouldn’t take two small packages to ship back to amazon because it had too much tape on it and the items had to be in a box or a bag n that one little tape spot could get caught on a conveyor belt. All you had to do was press it together and it wasn’t sticking out anymore. She also claimed They were not n a bag. I put a lot of packing tape so no liquids could destroy the label which was printed on paper. So even though it was Totally inconvenient and out of my way I went to staples. The ups guy there said it was ridiculous she didn’t take them because they were fine. Never will go back again.

Pr
Review №37

The service was amazing. The customer service... 5 stars i recommend this location for all your shipping

ra
Review №38

I had enjoyed being a customer under Lucy and the old management for many years and was worried when I heard the store was being sold. After working with the new staff for some time now, I can honestly say although I miss Lucy, Carrie and staff have done a great job of maintaining the quality of service, friendliness and helpfulness that I had previously become accustomed!

Tu
Review №39

Carry & Ariel are great stewardess at the UPS Store 3745...I give them a recommendation of 5 stars for their attention to detail and direct customer service.

Mi
Review №40

Staff at this location is the absolute best. Always friendly and attentive and work in a timely manner.

Sy
Review №41

This UPS store has the best customer service and is super accommodating. Always easy and smooth transactions!

A
Review №42

I am a daily customer at the UPS store only bc of their outstanding level of customer service and always being greeted with a smile.

La
Review №43

Parking lot is a bit of a nightmare, but the staff here are always super nice and amazingly helpful!

Gh
Review №44

Carry was absolutely amazing and i never felt so comfortable in a business setting. The staff was fabulous and i would recommend everybody to come to this store.

Sa
Review №45

Awesome customer service! So much more efficient and courteous than the south philly store.

D.
Review №46

Satisfactory service... So far. Been conducting business through this particular store for over a year now. No complaints.

Ce
Review №47

UPS is the worst. The drivers never ring my bell and they ALWAYS just leave my packages outside. To top it off one of my packages was stolen. Just the worst

Ne
Review №48

The best ups store i have ever been to. Great staff

La
Review №49

Always friendly, professional service. They really go above and beyond to offer shipping and receiving solutions!

Va
Review №50

Theyre great!!!!

No
Review №51

The staff is awesome, polite and always willing to help with any services needed.

Jo
Review №52

God yes! This store.You think youve had good customer service before? You aint even felt the tip til you walk into here. First thing when you walk in: its effin organised. Im talking military strike on a newfound nation with tons of oil -organized. Youre looking at Hermes Conrad from futurama level organisation. And that aint even the best part:Remember your high school sweetie that turned you down because of the serious acne you were rocking? Doing business here feels like finding that sweetheart ten years later and learning that theyre bankrupt and ugly now.Its a good life.And it all starts here.

Th
Review №53

Great customer service,nice folks #upstheymademedoitLol

Ad
Review №54

Amazing service by such kind people

St
Review №55

Thank you for staying open later!!Always very helpful and friendly.

Da
Review №56

Clean and Smoothly run store with great help

Ta
Review №57

VERY FRIENDLY & HELPFUL STAFF!

Mi
Review №58

Carry provided exceptional customer service

RD
Review №59

Shipped a .4lb book in my own packaging an hour and a half away and the slowest service cost me $17. Somethings not right there.

Ra
Review №60

Never a bad visit.

Be
Review №61

The best in customer service!

Ro
Review №62

Great customer service.

Ar
Review №63

Nice employees

ch
Review №64

Unreliable open hours

S
Review №65

Very polite

Di
Review №66

Very friendly.

An
Review №67

Good

Information
12 Photos
67 Comments
4.6 Rating
  • Address:1005 Pontiac Rd, Drexel Hill, PA 19026, United States
  • Site:https://locations.theupsstore.com/pa/drexel-hill/1005-pontiac-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings
  • Phone:+1 610-924-9360
Categories
  • Shipping and mailing service
  • Business center
  • Freight forwarding service
  • Mailbox rental service
  • Notary public
  • Office supply store
  • Packaging supply store
  • Print shop
  • Shredding service
Working hours
  • Monday:Closed
  • Tuesday:9AM–5PM
  • Wednesday:Closed
  • Thursday:8AM–7PM
  • Friday:8AM–7PM
  • Saturday:8AM–7PM
  • Sunday:8AM–7PM
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