They help find products Never walks away. The store is so clean. Customers act it is best store.In short the leadership of store keeps all happy..Thank you to all. Keep the best.

Excellent curbside pick up experience. Even though I ordered the wrong item, the Best Buy employee was very helpful and did his best to exchange it for me. He understood my issue, and was very kind, fast and efficient.

This location is a little hard to find and maybe even a little hard to get to, which is a definite plus in my book. The store was mostly empty of shoppers but filled with employees willing to help. Ever single one I walked passed offered their expertise... I was almost annoying how happy they all were! All kidding aside, the best Best Buy experience Ive ever had. I live a mile from another location but will drive the extra 9-ish miles to come back to this one for my next fill of consumer electronics instantaneous gratification purchasing needs.

Best Buy is my Go To Store for All My Computers, Electronics, Software, etc Needs! You can Buy Online thru their App & Pick Up or Item can be Shipped to Your Home @ N/CTech Support & Geek Squad are Wonderful Customer Service is A+..I have been shopping @ Best Buy for Decades & would not even Consider Changing to a Different Store, Best Buy has Price Match Guarantee so No Worries There! If ever I do have a Problem they are More than Happy to Resolve it....Make Sure You Sign Up to be a Best Buy Rewards Member so you Receive Points for all your Purchases, & Also when You Review a Product you Purchase you can get 25 Points if they Post It..Points Become Cash Certificates! As you make Purchases Your Membership Status Rises & You will receive even more Savings! It Costs Nothing to be a Member so take Advantage of this Program..Also in the Best Buy App You are able to see all Your Purchases that you have made, also CS can look up Items for You..I strongly recommend that if you are Purchasing Certain Items that you also Pay for Geek Squad or on Smaller Items Pay a little Extra & Get a Longer Warranty than what the Manufacturer is Providing! ENJOY SHOPPING WITH BEST BUY!

Very very friendly and helpful staff. I love the place.

They didnt have a lot of things in stock. Probably because of the pandemic, but its not like theyre selling food. No reason for them to not keep up on inventory. I needed power cable for an Xbox one x, I went to 2 best buys and they both carry the item but neither had any present. I guess they want us to order everything online. A bit of an inconvenience when you want to go get something for right now.

Went to try to have a computer clean. Had customer service reps. Walking pass me and not speaking or knowledging my presence. Then when I did get help. Just for them to run a diagnostic on the computer.. $199.00 plus tax.. At that price.. Just throw my computer away and let me buy a new one. Which I did... Some where else.Disappointed in their price range..

Store is clean, well organized w/ good variety of selection. Customer service is superb. Lady in the front booth is very helpful and kind. Shawn from electronics is professional, knowledgeable and chill.

This was so much fun BestBuy is the Best We bought MarioKart Live Home Circut Im so exited to play it

Services are good, products availability is just right, better if price could lower further

The shelf are empty. It seems that you are pushed to get what you look for online. This does not work well for Best Buy. Even with their price match that they have. If a customer shows up in store, is to leave with what the customer wanted. If you do not have it, and have to look somewhere else, then the business will be to the competition.

The sales person got very creative and helped me fix my problem Very happy

Im 2 for 2 so far, I know they good products there. Ive yet to one that works for my purpose.Purchased the Go Pro 7 didnt work so took it back within the 14 days return policy.And yeah, no problemsGot a full refund for everything I purchased.

It was clean, service was fast and polite, and there is a big parking lot.

Best time shopping with excellent customer service from Isaac & Renzo. They have the best interest in getting the Best deal for the client.Thanks Isaac& Renzo.

I love the customer service very helpful

If you live close by, then this is a good selection. Otherwise, go to their Pasadena location with better inventory. Customer service is top notch at both locations.

Best Buy is great! Clean and safe! With friendly customer service! They price match with major online business.

Staff was super helpful. Been a while since I was in a retail store, so that was helpful

Went there to buy a tv. Rep told me he’d send someone to that department. Waited for 20 minutes for no one to show up. Walked out

They had just the right sleeve for my computer.

Went in for a new washer and dryer.. our sales associate, wish I could remember his name sorry. He was very knowledgeable of the appliances we were looking at and how to maintain it. Gave us a great deal!

20 minutes and no help, was ready to spend about $1300 on a drone, but ended up walking out!

Great customer service and they were even friendly.

Easy in and out. Got a great deal on a Nighthawk wifi extender for my parents... quick setup and solved the weak wifi signal in the house.

Arlo security cameras are pricey but worth every cent for the peace of mind it gave me. However the batteries dont last for 6 months if you have a lot of camera activating movements but they recharge within 3 hours and you put them right back up.

Went in for an ink cartridge this evening and had a hard time finding staff to help. There were many gaps on the display shelves where products used to be, a lot of shortages. The staff I finally interacted with were very friendly and helpful, though.

No printers ink in stock. Every employee makes up a story why its not stocked. HP 63 xl black or color. Bought the last reg HP 63 black. Never got any more stock to store. Cant order on line, no stock to pull from.

Good service, got my product quickly

Wish I would have got the sales clerk named Oriental guy very very professional and very very helpful for like what can more can I say😁

AWESOME😁⚾️GODODGERS

The store is fine but things were super expensive. Not many people there. Im not sure how they will compete with online stores now.

No hassle return policy. I loved it.

Got great and quick service.

They take in return whole lot faster than WalMart thats 4 sure lol

Like the new way to buy there if you dont have a good credit they jave the option of 90 day plan thats a good idea

Went in for a phone case but they dont carry a wide range since my phone is not the newest model. Ended up just getting a screen protector. Staff was pleasant enough and the covid protocols were enforced.

Great place to shop and helpful staff I recommend this place.

They have you check in and if there is a line I gave them my number so I can walk around the plaza. Once it was our time to go in We were helped immediately. Got exactly what we were looking for. Plus, a few ideas of what we will be needing in the future.

Always quick and easy with plenty of help.

They price match and even honor post purchase price adjustments up to 14 days I believe.... ImpressiveIm interested in seeing how their subscription service will go...

Place is clean. Received great customer service when I walked in. My printer cartridge price was reasonable

Pretty cool got all the top high-end electronics theyll take care of you on your phones etc

Still has everything I need. Easy to pick up and quick in and out

Seems there could be more associates to help customers. Very high ceilings. 1 hour wait for computer assistance and 20 minute wait for mobile phone assistance. But when you do get help, they are really good.

Great place to shop for electronics stuff, since frys is gone now.😐

Helpful and courteous staff.

Great place. I wish they had more laptops on the display. I was looking for the Thinkpad X1 Nano but they dont have it.

If you need a TV they have them here. also other appliances and things for entertainment. I got a good deal here .

Found great prices for a sound bar & a blue ray DVD player*

Weird business model. You are roped into a corral upon entry and a sales person insists on knowing your phone # and what you will be buying so he can assign you a salesman..After a minute of arguing I was allowed into the store unattended. Free to explore on my own, I bought a TV.

Shelfs empty and you can no longer call this store and expect them to answer because they no longer except calls forcing you to go out to there store in this pandemic. Shame on you Best Buy

Ive bought several item here the past year. Great service and the team from geek squad are spot on.

Such a nice place! I found what I needed it. Cool And lovely place

Good place to buy electronics.

Good location

I needed assistance and I couldn’t get anyone to help me with a question on a gift card I was buying . I kept getting oh sorry let me find someone who can help you I don’t work this department. It would have been ok if they actually did what they said they were going to do . Employees to busy taking to each other sounded personal .

Still low on stock, well organized, and a few of the staff are willing to go beyond sections to help customers

My return form another bestbuy was easy.

Staff is rude, called ahead to check if store was open on new years (their website said it was) no one answered the phone. When I got to the store lady gave me an attitude. If your not going to keep your website/automated phone system up to date with your hours of operation then at least answer the damn phone so you dont waste peoples time...

Never was a fan. Over priced. Odd arrangement of products. Friendly staff! But I rarely purchase anything. I miss frys.

Great deals if u look

Always nice and good 👍

The brought my items out fast

Kevin and Andres were amazing. They got me the last gaming computer!

Nice place, good prices.

Awsome i bought 2 tvs

Geek squad is the best! Fixed my problem in less than 25 min!

Great customer service and great prices!

Drove an hour out of the way to buy an open box AV receiver that we labelled on the Web site as having all its accessories with no cosmetic damage. Arrive and it has no cosmetic damage and also no accessories. We ended up spending more money on a less quality receiver because Best Buy cant be bothered to pick up their phones to answer a simple question OR get the information on the web site correct. You barely have anybody inside your stores. You can do better and stop with the excuses.

After a first very negative impression, I went to see if I could get someone to help. I was greeted by a great gentleman that gave me GREAT HELP.

The store is clean and has an open layout. It is easy to navigate. The employees are helpful and dont hover while you are shopping. I deducted 1 star because there are many items that need to be reordered.

NO ONE CAME TO HELP ..even after asking..so went over to the Sec Cam section..low and bold they dont sell Arlo any more...wanted another Solar panel for my Arlo...

I like this store because it is never crowded, you get help quickly.I purchased an open box television but had an issue because the legs were missing and there a note on the box in very small letters explaining the reason why the item was discounted.I would advise those who decide to purchase an open box item to read the notes and ask customer service in order to avoid going back and return the product

I went to purchased 2 Galaxy 20 cell phones I i at Best Buy, The reason I went to best buy to purchase these cell phones as I had purchased 2 Galaxy 9+ and 8+ cells phones i was out within an hour. This time it was a fiscal it took over 2 1/2 hrs. The rep did not know her job she continually had to ask another rep what do do, also all the info she explained as far as the total I would be paying was wrong i had to go to Verizon to straighten out the mess, what really got us upset was she left just prior to finishing the contract she asked another rep to finish up for her. You need to train your reps also courtesy doing business much needed.Unfortunately I will not be doing business with Best Buy.

There was a 20 minute wait to have a store associate assist me for a 2 minute question, no I did not wait.Will not be returning.Signs of the times.

I placed an order online and directed me to pick up at the stores. At store they surprised me saying my order not available and suggested to buy the similar product at the present stores price. Which is ~40% higher than earlier online sale price. They defend it saying physical store and online (•com) are entirely independent companies!. Customer service on phone said today is the last chance to pick up the product and will be refunded if not picked up.

Terrible customer service and never any associates available.

Very helpful and knowledgeable service. Great place.

I was looking for a new computer tonight - several best buy employees helped me and were very knowledgeable -another great experience at best buy

I went for 3 things: a Solo brand backpack/briefcase, a Boogie board LCD writing tablet, and a new phone case for my LG Stylo 4.Got the Solo backpack. Even though it was on sale, I paid more than I would have if I had it shipped in one day via Amazon.Also, they didnt carry the LCD writing tablet they used to carry. They didnt carry any LCD writing tablets at all.My phone has been out 7 months - I got it the week it was released for sale to the public from cell phone carriers - and they didnt have any cases for it.Overall, 2 stars because I felt like 1 of 3 items made it a wasted trip, and the 2 separate guys that tried to help werent knowledgeable even about where my phone case would be located or about the phones on display.The pic I added is of a phone on display that the guy who was in that section had no clue what it was and came over to check it out, too.Really disappointed in a store I used to really like.

Everithing is sold out. Noathing for school on line. Exept the expensive ones

Waiting around for a while. No one asked to ring me up . Lots of emos standing around doing nothing it was frustrating.

This best buy has always been my favorite store.

Had a great price for the Lenovo alarm Clark with google.

This review is of the geek squad supervisor. Ive been a BB customer for many years and they have a record of this. Ive spent thousands of dollars there. I couldnt get through to them on the phone so I went in on Monday to transfer data to an external HD. I was told sorry: appt. Only. No problem, say I and I come back on appointment day. Now it turns out you dont pay when your job is done but in advance, and you get to sign up for an annual membership. I had not brought a cc with me. I asked if there was any was I could bring my cc with my when I picked the digital media up. The nice young lady kept returning with a no sorry, those are the rules. Youd think in thesechalleging times businesses would work with customers. I am in the process of finding a #smallbusiness that will take my money and not be so rigid.

I dont mind that they didnt have what I was looking for, but I was appalled that I was ignored by several workers who were standing around or sitting while I asked for help at two different locations *and* waited at the Customer Service desk. I dont expect reliable service at any Best Buy, but my experience at this location was abysmal compared to all other visits to other stores.

Good service when you find someone, very short staffed

Great selection of products.

Just ok I really dont like there attitudes

Slightly slower store compared to some other best buys so you always have someone available to help you out with any questions you may have. Ive been helped out my Manny several times who works in the mobile department but he knows a lot about other products! Always look forward to being helped by him.

A little disappointed 😞. Not stocked very well ( I know, covid times). We looked for air purifiers(not much) and at computers. Beside being greeted at the door. No one else asked if we needed assistance. I saw plenty of employees talking and assisting others. Not mad, just disappointed 😕.

I really thought, when I scheduled a site survey, this was a great Idea so I could get the best advice for the security of my home and family. This is what was advised by a Geek Squad agent for best outcomes of a great security system.To my surprise,.....the day came, mind you I waited at least 2-3 weeks for this appointment, and I continued to wait. It wasnt until I called twice on the day of the appointment and spoke with a representative of geek squad and found out that my appointment had been canceled 2 or 3 days prior without any explanation to me. At that time the representative named Garrett Gray stated he would get a hold of the supervisor in charge of site surveys to see if they can schedule me in today. After waiting four more hours and now 3 in the afternoon with no call back from either representative, I can only say that this is a great disappointment and,... unfortunate that they manage their customer service this way. They have lost a customer that initially honored their service.

Great customer service. Friendly staff. Also, fast & easy check-out.

Great customer service

I nice place to shop but dont have what I need right now I have to wait a little bit longer

Ive had trouble buying a Lenovo starting in December when they couldnt supply it to a late February reorder which crashed and couldnt be fixed.

Refund made easy.

As always, with any Best Buy I have been in, the Customer Service is amazing...I never have to look for help-- there is always someone within 15 feet eagerly waiting for the smallest sign that you have a question or need help! And I love that the Customer Service personnel are each specialized in a certain area, so I know I am getting the most knowledgeable answer for any question that I may have! Kudos to Best Buy for creating and implementing a model that WORKS-!!!

I waited for a long time and didnt get a waiter