I bought my fourth Nissan car last night at Nissan Duarte. Leo provided the best customer service I have ever experienced. He was not pushy and negotiated the best sale price. Omar and the general manager also were professional and great to work with. I truly believe the Nissan Duarte team excels in customer service and established a comforting feeling of trust. I highly recommend this dealership.

Do not lease or buy your car here! Nissan of Duarte will provide you with **AN UNCLEAR** payout statement for your finalized car purchase. They will not state what is being charged. Their excuses are that they can not break down what is being charged due to their system.Our cars residual value is $9254.30, and this is the price we should be paying for the lease-end buyout.The dealership comes out with $10,436. We asked them why the sale price is different than the residual value of $9254.30? The dealership said the sale price of $10,436 included dealership fees. We asked the dealership, can you state or break down that on the contract (document) so we know what we are paying or being charged for this purchase. They reject our request and said, that is how their system is and can not break it down on the document. which basically means its a verbal charge and contract that they want you to know to agree to by verbally explaining to you what is being charged on the payout.The $10,436 included the dealership fees, but why are we paying tax on the dealership fees? Beware, DO NOT come here!

Service advisor Edward was very helpful about service i need and future follow up services. My car runs great and pleasant with service received from front and back of house.. Thank you.

On the positive side, the dealership was nice and the people were friendly. However, the sales team was probably the most deceptive Ive encountered and I used to work in this industry. Complete fabrications of numbers, reports, explanations and justifications. Alternative facts were everywhere. Especially the intentionally vague Upfront Costs value on your quote which should more appropriately be labelled Hidden charges for additional services you never agreed to If Nissan of Duarte wasnt the only dealership in the region to have the car I was looking for, I would have certainly walked away to go somewhere else. Buyer beware.

Very good experience with Service at Nissan of Duarte, especially Eduardo very good customer service.

I’m writing this because my sister went to that dealership. To get her self a car it went well but her car did not come with any floor mats a spare key and still to this day we are waiting for the registration and the license plates and she went back in April it’s very unprofessional. And to make things worse when she got the vehicle the computer wasn’t working she’s taking it back and it’s still giving her problems the window behind the driver side still doesn’t go down sometimes and the car was given to her dirty on the passenger seat and floor mind you they are supposed to fix the vehicle before giving it to customers but they couldn’t even fix that and we’re noticing so many problems after buying the vehicle. We called the DMV about the registration was told that the dealership never ordered it she has to pay $23 in order to get license plate and the registration. Call Nissan they said that they had placed an order but it was never sent to our address if Nissan reads this they need to contact her and fix the situation because why pay for something that isn’t fully there especially the car payments are no joke.

I have done my maintenance on 8/10/21, I mentioned my left front tire pressure light on.Edward explained that’s normal because of the weather. After maintenance add air should be fine. Ok for 2days, 8/12 the left back tire light went on. I called and Edward said could be leaking. Scheduled 8/13 7am to check it up.8/13 a lady service staff serve me and said if they run diagnosis for me it’s $175 if it’s because of nail wounded the tire and they won’t fix the tire, I need to go tire shop to fix. And if it’s system problem, I don’t need to pay. So I left to check the tire nail .I didn’t get a chance to go until 8/21, within this week the tire pressure lights went on and off and from left back to add up right front and finally on 8/20 4 tires lights went on.Till now, I understand it’s not tire nail but I still go tire shop to check up 4 tires on 8/21.They were all fine. I drive to Nissan of Duarte right away, that’s the only place I do all my maintenance.At parking lot, a man with uniform greet me and I told him I’m here for service department. He said why don’t you tell me what you need, he heard my story and even check my car. Then said: just tell them to reset your car! He was a jerk wasting my time! And ask me to ask for him if I need new car! 😡I finally got into service department, the same lady again. After all my story, she said: I could schedule you to do diagnosis, you should pay $175. I said I have bought extended warranty. She said extended warranty doesn’t cover diagnosis. No matter what result, I have to pay $175. And she is not sure if the problem they find will be covered or not? I asked her to check what’s covered what’s not. She said she can’t do that. So I asked her to note down my visit and complaints. And I left!If she was telling the truth, then I was cheated to buy the extended warranty from the beginning. My understanding is “extended warranty “ mean extend the original and pay more. Which I did pay more but didn’t get original warranty extended. If this is how Nissan do business, I’ll skip Nissan from now on.By the way, the tire pressure lights went on and off started the first winter I bought the car, and happened every year, this year started not even winter yet! My car is 2018 Nissan Rogue hybrid.

Zury was great! She asked what vehicle we were interested in and she delivered! She showed us different options and once we decided on a vehicle, we test drove the vehicle and she made the deal happen. She is awesome! Also, I appreciated the fact that Zury didn’t try to sell us on something we didn’t want! She knew what we were looking for and she made it possible! Also, the finance process was great and we appreciated the finance manager staying late to accommodate us! The team at Nissan of Duarte was great and we couldn’t be happier! Thank you Nissan of Duarte! ❤️

My brakes were making noice so i took it in for service on monday morning, Felipe helped me out right away by taking all my information then he gave it to the mechanic and they found the problem, After finding the problem they gave me a rental and send me on my way, Everything was well done and very professional the service was great the people were great and im very satisfied thank you nissan of duarte

I think the maintenance service here is very good, especially the service staff Oscar Escobar.

Oscar gave us the best/most fluent car repair experience we couldve ever asked for after a mechanic from a different shop messed the car up.

I’ve been to many different dealerships trying to find what will best work for me. Coming to Nissan Duarte was the best decision I made. LEO went over the top to find me the best deals that will work best for me. LEO took his time until he found what best worked. I couldn’t thank him enough for all the work he did. I appreciate him and the team of Nissan Duarte.

Had an amazing experience! Got the greatest deal! Leo made everything super easy! He was very thorough and nice! Love my new car!!

Great service; I’m a happy customer. I will continue to take my Nissan vehicles back to Nissan of Duarte !

I purchased a vehicle in December of 2020, and everything was well, except for the fact that I never received my paper plates after purchasing the vehicle & the Nimbo tracking does not allow me to sign in. after mentioning this to the salesperson (repeatedly) who assisted me, I went through 3 months of back and forth talking that essentially led nowhere. I then mentioned never receiving my metal plates in the mail as the license plate does not match the one on my vehicle registration. during the 3 months the salesperson has left no reply for long periods of time, told me that I need to do essentially figure it out myself and I was never even helped with either situation. This dealership loved to help me when I was purchasing but after they got my money they simply ignored/refused to help. I would not recommend buying here, they will just try to get you to spend as much as you can & then let you deal with any issues after purchasing.

I made an appointment to get my cars oil and filter changed and when I showed up the 2 service advisors didnt even greet me. While waiting in the entrance the lady took my keys without asking for my name and told me to have a seat in the waiting area, that she would call me shortly. That short wait took almost an hour. And they had not even checked my car in, even though it was parked right in front of the entrance door. I had an appointment at 11am and was actually helped by the advisor close to 12pm.After all that wait, I had to go ask the service advisor I gave my keys to how much longer untill my car got checked. It was at this point she finally asked for a name. Then when she finally did call me to go over the details of the service I requested, she let me know they are not honoring the lifetime oil changes they agreed to when purchasing my car. Their excuse was nissan of duarte is under new ownership and that they are not honoring the lifetime free oil changes.Not only is this dealer lacking customer service skills but its also not honoring its contract for the lifetime oil changes. Making an appointment and getting helped out an hour later, on top of not honoring its contract really shows how bad this management team truly is.

All Good when I bring in vehicle for service. Edward in service always takes care of everything perfect.

Leo is the sales associate that helped me purchase my car! It took awhile, but it was definitely worth the wait! Thank you so much for your help!

BAD SERVICE, I DO NOT RECOMMEND IT, THE SALES GUYS HAVE MISLEADING ADVERTISING, TO ENSURE THE SALE THEY OFFER THINGS THAT THEN THEY WILL NOT FULFILL.NISSAN AS A CAR IS VERY GOOD, PRO THE DUARTE AGENCY IS THE WORST THING THAT HAPPENED TO ME IN 16 YEARS WITH THE PURCHASE OF A ROGUE 2019 AND A ROGUE 2020

I received the buy one and get one free oil change coupon from this dealer. I come on Saturday to use it. The team is professional and service is quick. I recommend this dealership to everyone

Had the best experience here with Leo! Came in with no high expectations and walked out extremely happy in a vehicle. Thank you again Nissan of Duarte.

Get approved easy thank you .

Edward I’d seriously the best!! Great service!!

Wish it was a 0 stars. I came 5 times see whats wrong with My 2019 Nissan. The first 3 they said nothing was wrong, the 4th time they found around 6 problems that they didnt find last time. They *fixed* it 3 days later (still waiting for a special part). 2 weeks after the *work* is done the same problems start happening and the car just shuts off. Second Nissan I got and same trash. Terrible place. DONT COME HERE!

Took my car in for an oil change and a recall that I received I was there waiting on my appointment and I was told about some valve cleaning that I didnt get last time which was about 250 I agreed to do it but thats not my problem I agreed to do the valve cleaning and just an oil change well low and behold I come in to pick my car up and Im stuck paying an extra 200 for a minor service that I never mentioned or agreed to had to do a finance with them for longer to have breathing room this well be the last time I come to this nissan well get my recalls and services at another nissan.

SOLD ME A BRAND NEW VEHICLE THAT HAS SCRATCHES AND RUSTED MUFFLER. They said they were going to take care of me but it seems so difficult for them to make that happen . WORST NISSAN DEALERSHIP I’VE BEEN TO. I WILL DEFINITELY REPORT TO BBB AND CALL THE CORPORATE OFFICE. MY FAMILY AND I ARE SICK OF THIS.

Very unprofessional staff there... After a whole year they still havent placed the lo jack on my truck but yet they did charge me for it in my contract... Ive called several times now and personally went over to the dealer to speak to a mngr or supervisor and no one seems to know anything...Manager is always busy and unavailable to speak to anybody....and the waiting time is horrible...😠😠😡

Cesar, edward, Stephanie and Melvin are the best team in service that Ive experienced in my time with Nissan they are quick and try their best to accomplish your needs. My hats off to them keep up the good work. And thanks for being the best.

The service sucks nobody helped not even parts department when I tried to buy a steering wheel cover for my vehicle I had to wait 30 minutes no one from service department help me with my vehicle until I had to come up there I asked for an advance appointment never got my book for my car it’s just bad experience and I will never go back their again

Edward Gutierrez provides great service. Is friendly, knowledgeable and trustworthy. All of the other staff I have interacted with and been very helpful.

Hello,When I thought Everything was impossible Jesse sales Rep and Omar Finance Manager made it possible. I walked out with a 2021 Nissan Murano.I can not express enough how grateful I am for running into these type of individuals.They definitely went above and beyond to meet my needs and fulfilled my expectations.Thank you Thank you Thank youA Salcedo Chacon.

Like so many people on this thread, I purchased a car and paid extra for lifetime oil changes as long as I owned the vehicle. Long story short, they stopped honoring my lifetime oil change because the business “changed ownership” which is strange because looking at the reviews they are giving different reasons for everyone else.I started going to Nissan of Alhambra and although it’s a new location the service is amazing. I would never go back to Duarte where every 1-2 years they clean house with the service advisors...- STAY AWAY FROM NISSAN OF DUARTE and go to NISSAN OF ALHAMBRA (AMAZING SERVICE)

Super responsive to our safety.. made sure we had space and antibacterial wipes for us.. fastest pilot change in the west! +a carwash...

As always, Edward Gutierrez is really good is his job and really cares for people needs and our cars. He is honest and responsible.

Onofre and Kimberly were extremely polite and helpful. Our company has 3 Nissan work vans and they have been doing a great job keeping us on the road!

Great customer service

Overall experience was great. Sunny was very helpful and goes above and beyond and had great vibes. The dealership was clean, music playing, employees very friendly and welcoming. Again Sunny awesome Salesman and would recommend buying a car from Nissan of Duarte. Ask for Sunny!!!!🙌👌

One of the best car buying experiences I had today with Leo Campos, Internet Sales Manager, at Nissan of Duarte! Very thorough, calm, no pressure sales guy, answered all our questions and worked with our budget. Didn’t keep us too long at the dealership and made us feel comfortable from beginning to end. I will definitely buy another car from him and will be referring my friends and family to Leo. Thanks a lot for everything!

The service here is great! The sales lady Carol is super nice, professional and gives me a good deal. She is also very responsive to any questions I have. I highly recommend this place:)

Very courteous staff. Outstanding service and dependability. Answered all our questions and gave us the best deal compared to other brands. It is my second Nissan and I am looking forward to my third and fourth in the next few months for my family. Thank you.

Very good experience. Staff were very friendly.

I was disappointed that I wasnt informed of anything negative found on my suv during my recall work and had to find out when I went to put the service documents in my glove department where I found a report. I dont know if it was because I did not purchase any additional service or not, but when I picked up my car I wasnt told of any foreseen problems. Yesterday I found a report on the work done in my suv in my glove department. It said during the inspection my back brakes were flagged, one of the recall items was not conducted due to an upload problem, and that my tire pressure was corrected. Well according to my tire pressure monitor it was the same way I left it.

This Nissan department was so helpful in buying my first car. They ensured me I would be leaving here with a new car, and I did! Marwan was very helpful and even gave me a free car wash! Fantastic service! Recommending anyone who wants to buy a car, especially a Nissan, at the Duarte branch.

EDWARD GUTIERREZ SHOULD BE COMMENDED FOR HIS PROFESSIONALISM HE IS A GREAT SERVICE ADVISOR AND A SPECIAL THANKS TO NISSAN OF DUARTE FOR A JOB WELL DONE

Very pleased with my service, ALWAYS!! In spite of all the stress that we are still facing with this pandemic and fear from Covid19, I know that my car and both of my daughters cars arealway in GOOD hands with Dean, very Professional

I have to say that buying my new car from Duarte of Nissan was the most smooth and enjoyable car buying experience I’ve ever had. Leo was incredible and made the process so easy. I could really tell that everyone at Nissan of Duarte was looking out for my best interest! Would buy all my cars from here!!!!!

My family and I just want to make a shout out to Zury Cipriano!!! She made me a great deal on a 2019 Dodge GT Charger today. She was very professional and an excellent cars sales person!!! She was very nice and a awesome individual!!! Shes the best cars sales person Ive ever worked with!!! My wife and kids were so happy when we were approved for the car and when we drove off with our new sweet ride!!!! Thank You again Zury for your GREAT service and getting us approved on the car we really love!!!!

Best New Car Dealer with excellent customer service and great financing for your next new car. Yes they have tons of used cars, but I always stick with the new side.

Dont buy at duarte nissan, customer service socks, they never return your calls when you have issues but when they want to sell you service the constantly call you.Its been over a year and they cant seem to transfer the title of a trade in.Also 6 months to replace a door molding.So good luck if you do.

Dean was extremely helpful and versed in aspects of my Xterra. To bad they stopped making them. Im not interested in any of Nissans neutred SUVs so plan on keeping my Xterra as long as possible. Great visit and got in and out quickly. Thanks.

Mr Cesar Luna was extremely helpful. Actually, he was beyond helpful. he totally went out his way for me which I greatly appreciate it.

Ceasar in the Service Department was very kind, knowledgeable and a pleasure to work with.

Went in to check out a BMW 540i and I must say it was one of the best buying experience i’ve had. I was immediately greeted once I stepped foot on the lot.My salesman Leo was extremely helpful. He did everything he could to make this sale happen. I am completely satisfied with not only my new Beemer but with the financing we agreed upon.I highly recommend this dealership and also Leo as a salesman. Thank you Nissan of Duarte! You guys rock!!!!

Best Car Dealer with Great prices and fantastic customer service

Dean is a very delicate guy. Good knowledge n excellent work ethic. Just love him

Great service was provided for us. Everyone was so nice. Hassan and Omar were great! Overall it was a really good experience!Thank you so much Nissan of Duarte!

Caesar, Mel and Ivan are great! They provide great customer service. Very friendly, respectful and professional. Thank you!

The customer service representative provided great service. This dealership was providing a free microfilter replacement. I thought this was a great idea due to the recent multiple San Gabriel fires. Also the representative offered a free quick car wash and fixed a foam sticking out from the front dashboard. (The foam issue was their when I bought the 2019 Altima from another dealership and I didnt notice it until later on). Overall this experience was excellent.

Top notch customer service! Antonio and Michelle are amazing. They delivered what they promised. Thank you Nissan of Duarte for working with our trade in and getting us a payment we are comfortable with.

Purchased a car and they included lifetime oil changes with the deal as long as I own the car. Now they are denying my the oil change and the reason being that I never got any major services done at the location. Ive filed a complaint with corporate and now going to with BBB.12/7 .. Month later and they still have done nothing about it.

I entered lease with Nissan Duarte Last Year, I am having question on Finance . Left message, Chatted for a week no response, Voicemail Was Full. Operator sending me to the same Voice Mail; .Asking me to come in. I Am still waiting for a call. All I need is Break Down on Drive Off I Paid for my Tax. ( Tax/ Fees Etc.). I will try again from today. I need Explanation on Drive Off Value Break Down on Lease No Help. I suggest you guys make sure check that your payment display in your contract.Pye Nyein. Pomona

Fantastic service and amazing staff.

The service advisor - Dean has been helpful and attentive. It takes a little longer than I expected. May be Saturday is the busiest day of the week. This Nissan dealer location is a bit too far from any restaurants. Since my car is in service, there is no way for me to go and buy some food to eat. This dealers shop only sells sweet candy and cookies. Not something you can eat for lunch.

Always happy to see Mel and Dean. They always have a smile on there face and are ready to assist you in any way. GREAT SERVICE!!!

The whole sales team worked hard and was honest and gave me a great deal! Salesrep was Ricky (Nissan of Duarte). Highly recommended.

My first service in my car! Had a great experience and good service👍🏼

Edward surpassed my expectations as usual I never expect less from him...hes always so amazing I always tell my friends ask for Edward Guiterrez hes the best...

Awesome, awesome service by Zury. She was very polite and sweet, everything went pretty smoothly. I had a bad experience with a previous dealership that had me not wanting to shop for cars anymore, but Zury made it okay.The following is totally unrelated to my sales lady and the great experience she provided and the help provided by my finance person.I left in the car I wanted and gained a new experience in buying cars. The numbers look good but check close for those HIDDEN FEES, TAXES, and MANDATORY OPTIONS (wth right?). My good deal quickly accumulated an additional $7,000 which defeats the purpose of shopping around for a deal. Its part of the game, just be aware before you start signing.Listed price: 20,990Trade in: 2,000Taxes, Title, etc: 2,200 (est)Optional but heavily suggested Gap insurance: 3,400Optional/Mandatory tracking system: 995.00Optional /Mandatory coating on car: 995.00Optional/Mandatory something else: 995.00Amount financed: 27,575Im sharing for others like myself totally unaware.

This place charge for service but they dont do it to the car.... they just still your money

First time servicing my car here since the one closer to Alhambra closed. I had the choice of Glendale or Duarte and decided on Duarte since it was a bit closer to my work. Dean was my service advisor and he was very efficient and knowledgeable in handling my service. I did a major service and the entire process was seamless. The complimentary shuttle was convenient and great. They ready to go within 5 minutes after Dean finished. For a Friday drop-off, I thought they would be busy, but got lucky.Later, I got a call from Dean and I had to leave my car overnight since parts will arrive next morning. They offered to shuttle me back when the car is ready but I didnt need it since it was a Saturday and my wife could drop me off. Anyhow, when I picked up my car, I went in, Dean went over the service, paid, and Dean pulled my car up and that was it. Simple, smooth, and excellent service - couldnt ask for more and will definitely be back.

Staff courteous & professional. Bought a great used car for an awesome price. Took in for service was happy with results.

Took my Nissan in recently for an oil change and the service was amazing! I was greeted quickly by a friendly Nissan representative who had my car ready under the estimate time that I was told.

Work fast finish on time my service..

My experience at this dealership is hands down the best! The new ownership and management has made a huge difference in the vibe of the store. This team is impeccable! I love working with each and every one of them. The professionalism is on point for sure and I can see the huge example set by not only the new ownership, but management!!! You will not be disappointed in your business dealings with them at all. They far exceeded my expectations!!! Come visit here for any of your sales or service needs.

Great place, they work hard to get you approved and the process was much simpler than other Nissan dealers. This is my third car with Nissan and was the best of them so far.

John Kuo was a great help and kind. He left and the people that I spoke to the next time really really sucked. They were curt and seemed like they just wanted to hang up instead of help. Changing this review from 5 to 1 star.

Complimentary oil change, had me in and out in a timely manner very professional.

Great! staff and most of all really great service manager. I have been going here on and off for years and the New Manager Paul was very friendly, superb communication made me feel comfortable as a woman. Woman always have some anxiety when it comes to getting their car serviced because you think that you will be taking advantage of but Paul made that anxiety non-existing Thank you so much to Paul and his staff for great experience I will recommend all my friends and family to this service department

Terrible customer service in the finance department. Their finance person never available. I been leaving multiple messages for the past 2 days for a call back, but I never receive one.

UPDATE : They had an offer of a 40$ gift card when you test drive, I called them twice but never receive one it’s a SCHEME LIE. They have a HUGE office space. Despite COVID cases increasing the thing that most annoyed me was they sat us besides a customer that were too close, I would understand the case where they’re packed but they had so many other tables empty. They should spread knowledge to their employers to maintain social distancing guidelines. That’s the thing that’s leading me to post a bad review, where it’s common sense to skip a table between customers but they can’t think of that. They should tell their employees to be more careful. Except that it’s clean and has sanitizers

This dealer is great! I had the best sales experience buying my first car here. Zury was patient, knowledgeable, and the most friendly salesperson. She helped me pick out the perfect car. I would definitely recommend you come see her if you are looking for looking to buy a car. Thank you all for your help. See you soon for my first oil change!

I was greeted right away by friendly staff. Although it was busy I was taken care of quickly. I always ask for service advisor Edward Gutierrez because of his friendliness, knowledge, and great customer service. The waiting area is also a plus it’s big, comfortable, and clean.

Exelent costumer services zury she is the best i love nissan of Duarte

I was impressed with the professionalism of the staff while I explained what my Frontier 11 needed. They also explained to me problems with my vehicle that I didnt even know I had and gave me his honest feedback on the situation. This dealership is really thoughtful about their customers; not like those Crooks at Puente Hills Nissan. I would never recommend them to anyone. This location is the closest to me but I drive the extra mile to Duarte because of the great experience I always have with them.

Love the way they treat you, there was a lady passing water and a small hand sanitizer which I thought was amazing best service is always given at nissan of Duarte

I highly recommend Nissan of Duarte for their great customer service, professionalism and smooth process in purchasing a vehicle!! I want to thank the helpful staff that assisted me during my process Mr. Mark Aziz, Mr. Frank Gonzalez and Mr. Marwan Salah!! Im happy with my vehicle I purchased and want to thank you all again!!!

***BEST EXPERIENCE EVER!!!***As a first time car owner, the thought of going through the process of buying a car was very daunting. Nissan of Duarte made me feel at ease, and made every step of the process very smooth, and gave me a great deal on a car! Plus staff were very helpful and super nice! Watch out helpful Honda! I most definitely will buy another car from them again, and I will highly recommend them to my family and friends.

I was looking into another Nissan vehicle as my next car after returning my Rogue and I end up coming to Nissan of Duarte because they had really good promotion. Leo Campos helped me with everything. He was so patient with me and answered all my questions that I have. They gave us a good price and took care of my rogue. I’m glad I came here!

We met Tim at the dealership, I had no idea what to expect, due to challenging credit issues from the past. He was able to work out an excellent deal with me and my wife. Even though my credit is improving, this will also help a lot. The Nissan Kick is a cool car with good gas mileage which was my biggest concern in my travels in my business.A big thanks!!!

I have been a life long Toyota customer, but recently totaled my car and needed a new ride. In doing my due diligence, I discovered the Nissan Armada. I went to Nissan of Duarte to check the car .I have purchased many vehicles and this has been the very best experience I have ever had. I will recommend them very highly to all my friends and family. The vehicle is really and the service has been outstanding. Thank you!

Ricky is awesome salesman. He worked it out for me and quickly. Thank Nissan of Duarte.

I am putting my review back to 1 star. I am done dealing with the finance manager frank. I have been asking for him for days. I have emailed him to call me. I cannot leave messages as their inbox is full. I already have told him that I do not get emails from him. He is never available. If I can show how many times I have called this dealership just to talk to finance and could not reach anyone i would. I am done. I have never dealt with such bad service with a dealership before. I am glad that I went to another dealership and got my new car. I give 5 stars to omar though.

Dean was helpful and he honored the free oil change that came with the car when I purchased it. However he said the new owner is not honoring them anymore so I was disappointed with that. I feel the new owners need to honor and continue with that. I have been coming to this dealership for the past 6 years with the nissan cube and nissan frontier before that. I liked the service and have been dedicated to always take my cars there to get serviced. I hope the new owner will change their mind and continue to honor the free lifetime oil change.

John is the only reason I go there. He is always able to help me out. I refer all my friends and family to him! Thank you for the best service, always!

Bad customer service. I got their, gave my keys to a lady and they never notified me how long it was going to take. Also, they change a part and I had to take the car again because they didnt installed it right.

My Dash Board was blinking at me, didnt know what it was. So I came in. It was Just a oil change and tire rotation.

I purchased a vehicle in Feb 2019, I traded my vehicle in at a different dealer over a month ago and contacted Nissan of Duarte to request assistance with canceling my GAP insurance. I have been getting nothing but the run around. I was transferred to a full VM box, unable to leave any messages. I was then advised by the finance manager that there is nothing they can do since the company was recently bought out. He referred me to an email which I have not received any response from. Very unprofessional, the dealer should be able to assist and avoid referring the customer to an email that does not respond, no contact information provided either.

Got myself a new Titan and it drives really like a champ. thank Rudy M.

Reported that dashboard ligh indicator issue and technicians not looked into it and nothing was recorded/updated in the work order..I am really scared to come and get work done from this location...My friends also had same/similar experiences...very very horrible

Our overall experience was better than we had anticipated. Our salesman Tim, was very helpful in explaining every detail of the car and helped me set up personal features as well. He was very kind and accommodating, the best car salesman I have every dealt with in my life. The sales manager made sure we left happy and that I was absolutely satisfied with my new car. I will definitely send all my friends and family to this dealership.