I called the number for Infiniti of Gwinnett listed on its website and asked for service. After being connected, I asked for a price to replace my car battery and was told that $225 was the standard Infiniti cost. Upon showing up at this location for my service appointment the following day, I was then told the cost would be $285. I explained that I had just called the day before and was quoted $225. The advisor checked with his service manager and said that I mustve spoken to someone at the call center when I received my quote and that the higher amount of $285 would be my cost. If someone calls the number listed on the locations site, receives a quote and then shows up at the same location for the work quoted, wouldnt it make sense for that quote to be the actual amount charged? Ridiculous. Its because of experiences like this why dealerships have such a bad reputation when it comes to service. Shame on me for deciding to give them one more chance. I bought my last vehicle at this location, but certainly wont be buying my next one there.

I had oil change service once I moved to GA. Great service and clean waiting area with drinks and snacks. The service adviser Guiliany kindly explained what service I need further for my vehicle. The only thing I surprised was the price compared to the other dealerships. I used to pay $64 including complimentary car wash in NY but this location charges $92 (6 quarts oil change). When I asked the advisor, all Infiniti charge the service fee differently. I feel $30 difference is way too big. Hopefully they charge affordable price with other Infiniti.

My service provider was prompt getting me in and out. She communicated well and took care of me. I was also satisfied with the price points. I expected the cost to be more.

This purchasing process was the smoothest Ive ever encountered. Both Diego and the Finance Manager were a pleasure to work with. I would recommend this dealership to anyone looking to purchase an Infiniti.

Andrea is THE BEST service adviser!

This was my first time at this Infinity auto service. The waiting room is really nice, stocked with snacks and drinks.Harvey Hollander was very warm and professional. He made sure I was comfortable. He called me afterwards to make sure my serviced car was working well. Even when I called him afterwards to complain about a flashing red car symbol on the tacometer, he assured me everything was alright.I will definitely go back to Infinity of Gwinnett.

The experience was outstanding. Mark was very helpful through the whole process. He made purchasing my new vehicle much easier than I thought it would be. I cant say enough good things about Mark and Gwinnett Infiniti. Keep it up guys.

I always have such a pleasant time at this location! My last visit was no exception! Greg the service manager went out of his way to make sure my service was great from beginning to end! Thank you Greg B!! 😊

After 2 long hours of oil change service and a car play update, i came home to check inside the engine bay, there was still oil that they didnt wipe off of engine covers, area where the dipsticks goes, poor service, i’ve try calling the guy that consulted my check in to tell them, no one picked up. Thats not cool, especially for the ones that doesn’t understand what leftover oil can attract trash and dirty the area around the engine. They pride in there cars but have poor services, they had no car rental available, says he couldnt wash my car because i had aftermarket rims, too much to list, i’ll stick to doing the oil change myself. I can do so much more with $91 they charged me.

Jana the Sales Manager very knowledgeable and I appreciate all the help will be back in a few months again, Nasira the sales rep also very patient and helpful thanks again very positive energy at this dealership.

Great Service, Great Deals See Nasira for Sales and Ashley for Service. The Best!

The service department at infinity of Gwinnett as been amazing. Specially my service advisor Austin, who has made all my visits to the service department amazing. I feel like he takes pride in his job and does an amazing job keeping you informed and not trying to sell you on products not needed like most people at dealerships. I will continue to bring my vehicle here for all maintenance due to him and the amazing technicians at Infiniti. We will definitely buy our next vehicle from Infiniti due to the high level of customer service Austin has provided. Keep up the great work.

The Worst Customer Service experience ever! The Service Manager there, Greg. He needs major phone and customer service etiquette training! Especially on how to speak to us women. Had to babysit my technician the entire time. By the way, “your appointment holds no guarantee we will service your vehicle.” Did you know that?! I sure didn’t, at least not until after Greg berated me with that statement! Oh and if you compliment their staff as I did with two of their employees, they’ll ignore that too! Wow! Sent an email to the GM, Kendrick, as of yet no response. No apology. All they cared about was getting my money!

Great service, except ops manager was not very professional but GM made it right

I bought my pre-owned certified 2015 Q50 from this location in 2019 and have been satisfied with everything since purchasing. All my scheduled maintenance has been completed here, a few repairs and I have always had a very satisfying experience. I hope to continue going here, even after my next purchase.

Best service and awesome professionals. Velko is the salesman who helped my wife and I. He was amazing and Goran, the finance manager was very helpful in getting us get approved. I highly recommend this dealership.

First time customer; definitely not the last time.

I bought the 2015 Land Rover it’s leaking oil on the engine, and they know it, I brought the car back they gave my money back and sat it back on the lot that’s bad business! Stay away from this truck

I have serviced my car at this dealership for service for the life of my car. It started giving me problems around February 2020. At that time, I towed my car in for a diagnosis. The car ended up sitting for a month or two, as I had a spare car, which was also bought at this dealership. I took my car back into Infiniti of Gwinnett on Wednesday, May 27th at 2:45 PM. Instantly, I was met by the Service Manager, Greg Brannan. I showed him the documentation from the earlier diagnosis and told him I noticed other problems. I wanted to know all of them so I could get them repaired or repair them myself. I have worked on my car extensively and know my way around. The service I received from Greg was beyond anything I had seen. I told him I needed a Multi Point Inspection because I noticed other things. I had driven the car for years, he hadnt. He continued to tell me that the car had been looked at 400 miles ago and didnt need an inspection. I gave him examples of issues not mentioned. For example, an exhaust rattle that was not mentioned in the report. He also looked at my car from the outside pointing out things as if he could see what was wrong internally, mechanically. He then began to outright refuse to do a multi point inspection, only a visual one. One that wouldnt really pick up on any mechanical issues. Even though I came to the dealership for a specific service and request, I was denied this by someone who had only seen my car for 5 seconds. I felt discriminated against, for whatever reason. He also refused to give me a loner, even though I requested one when I called to make the appointment. Tired of this, I got in my car and left.I ended up fixing a major problem with the car after this that I had known existed (torque converter). After which, I decided to setup another appointment. I told my father about my experience and he was appalled as well. Having been a customer for years, he decided that he couldnt possibly receive the same service I did. When he arrived at the service bay, he was immediately turned away by the service staff. They notified him that they would not work on my car and that they could reject service because they were a private business.Now, at no point, were either my father or I being disrespectful or in any way negative to anybody at this dealership. But, I in particular, seemed bother Mr. Greg Brannan in some way that compelled him to discriminate and act completely unbecoming of anybody in any position in a professional business setting. I, nor anybody in my family, have never been met by this sort of effete, vindictive service at any business. He is an example of somebody whos privilege of holding the position of a service manager at a local dealership has utterly and completely gone to their head, as unconscionable and ridiculous as that may seem.The evidence below includes my appointment confirmations, initial diagnosis, engine codes my car was setting on 5/26/2020 (a day before initial contact with Greg) and the exhaust rattle mentioned by Greg.Response to Greg: What you are saying is factually incorrect. The previous multi point inspection that was done, pictured in this review, shows an inspection that required much more than a visual inspection. I have gotten inspections from this dealership that found problems with my roof operation, which could not have possibly done with just a visual inspection. Greg repeatedly refused service that had already been done and that I have proof of.

All people!!!! Everyone please check your bill before you paid from service, if not you will pay the hidden fee from service!!0 star ⭐️ for that hidden fee!But 5 star ⭐️ for adviser, nice and friendly!

My AC on my Black 08 G35 had gone out. I went to the Dealership on July 05 2019 and I was greeted in a timely manner. I was then assisted by Harvey. I explained to him what was going on with my car and he took the time to listen and write down what I was saying. He then verified some things and took my keys and gave me a loner car while my car was in the shop.He then called me the next day and was able to explain to me what was going on and that they were able to fix the car. This was done in a timely manner as well. When I returned to pick up my car I noticed that it had been washed and was looking better than I had given it to them. I now have my car back and the AC is blowing stronger then ever. Harvey also advised me on some other key important issues that I have been overlooking but needs to be worked on soon.I would like to thank the Mechanic, Detail team, the person who greeted me, the loaner car guy, and Harvey for a job well done and I would certainly use them again if the needs arises!Thank you, Infiniti Duluth!

My wife bought a brand new 2021 Q50. The vehicle only had 14 miles on it prior to us purchasing it.The vehicle began making a whistling sound from the driver side mirror, neither key fobs will regrister as the main key fob, wifi and bluetooth stopped working, also gps location couldnt be updated.The service dept was able to fix the Bluetooth,wifi, and gps issues but we were told the other issues couldnt be fixed. Service manger Greg offered no help in resolving my brand new vehicles issues. His words were the whistling sound is a manufacturing issue...what? And as far as the key fob issue, we were told to.go back to the dealership we purchased the vehicle from and have them to look at the key fobs. The vehicle is brand new under warranty Im sorry if I assumed that regardless of dealership I took it to as long as it is a Infiniti dealership the vehicle will be taken car of. We spent close to 50k on this vehicle and to have this type of service, she could have gotten a lower class vehicle. I will not be returning to this dealership, I will not purchase an Infiniti ever again. My wife should gotten a Jaguar like I told her because the customer service and attention to detail

This Infiniti dealership is the only one in Georgia with a particular transmission I needed and they definitely are proud of that. This transmission is listed everywhere else for $2200 but simply on backorder. This facility is pricing theirs for DOUBLE due to supply and demand. PRICE GOUCHERS everyone beware!

I had a very positive experience with INFINITI of Gwinnett and salesman Mark Preston when I purchased my 2020 QX60. I had discovered a vehicle on the dealerships website that I was interested in. When I inquired about the vehicle, Mr. Preston advised me that they had another similar QX60 that was a certified pre-owned with fewer miles for an only slightly higher price. My wife and I met visited the dealership, met with Mr. Preston, and purchased the vehicle he suggested. Mr. Preston and everyone else we worked with at the dealership were very friendly and professional, even placing a followup call a few days later to be sure we were happy with our purchase. I highly recommend this dealership and Mr. Preston to anyone interested in making a purchase.

So disappointed in customer service! And shocked. Boyfriend walked around for 15 minutes for our next car and no came out to even greet him. No Bueno!

Over the years, Ive dealt with many dealerships. Some ok, many horrible. We found a 2020 Infiniti with

DO NOT.... I REPEAT DO NOT go to this Infiniti is you’re looking for good customer service. Mark Preston (salesperson) and Goran (Finance manager) has horrible customer service and Infiniti should be ashamed of themselves for employing individuals such as them. I have driven Infiniti for many many years but after this experience, I think it’s time to look for a new brand.

Had a. Seamless buying experience. Fair price on the purchase and better than expected offer for my trade in. No pressure at all.

Purchasing a car remotely could have caused some hesitation and stress but after connecting with salesperson Mark Preston all those issues disappeared. I live in South Carolina and found Infiniti of Gwinett in Duluth, Georgia and Mark Preston through a car search. I found the right man. He was patient, accomodating, honest, and never failed to answer my questions even the redundant ones. He is a first class professional all the way and my purchase of a 2019 CTS 3.6 went seamlessly. I recommend Mark Preston whether you are buying a car locally in Duluth or outside the area. I drove to Duluth and got the car I had been searching months for and at a fair market price.

DO NOT GET YOUR VEHICLE SERVICED HEREOn 11/09/2020 at approximately 3:30pm, I went to get an oil change after driving from Atlanta airport. My car was totally fine before the oil change and when I was trying to leave the lot my car would not shift. Went right back in and they stated I needed to replace my transmission valves which would cost me approximately $2,300.00. My car was working PERFECTLY fine before the oil change and now they want me to pay 2300 to get my car repaired which is absolutely ridiculous. Service management did not want to assist in any way either. This place is a complete rip off (hence the other negative comments) I should’ve looked at the reviews before coming in here. Someone may respond to this message stating “it’s not their fault” etc don’t believe their bs. Do yourself a favor and get you car repaired and serviced else where because they’ll make you pay for something that’s their fault. Save your time and money. The diagnosis report did not state anything about replacing my transmission valves either. Absolutely ridiculous.

Dont waste your energy. By far my worse service experience!

Awesome! Bought a car with ease. Consultant was excellent at his job. He made the experience pleasurable.

This by far has been the worst experience I have had with this dealership. I had my car brought in for service. I had Harvey from the service department helping me with the situation. He originally told me that it was going to be $80 to do an inspection on my car that had a coolant leak. While in the middle of getting a courtesy car from one of the other service people, I overheard a customer stating that he was bringing in his car for audio issues (this reminded me of my CD player not working in my car) When Harvey came back to the area I was in, I asked him if he could take a look at the CD player while they had it in their possession. He stated he could but it would cost me an additional $80 for them to check the radio, which I couldnt believe. I know car salesmen have a bad reputation for how they are perceived, but Harvey emulated that same vibe most people see car salesmen as, snakey and sneaky. I told them I only wanted them to check the original issue I brought the car in for, would not worry about the CD player because I use bluetooth from my phone anyways.So I get the assessment on my car, which I already had an idea of the issue, which I had explained from the get go, but let them do their inspection so that it would eliminate any other issues. The repair cost in total was going to be almost $1500 for a $600 part that would only take them less then 2 hours to complete. I thought this was a bit much. So I decided to just pick up the car and take it to another Infiniti specialist, and would count the inspection cost as a loss.When I went to pick my car and drop off the courtesy car. Harvey hands me an invoice that he wanted me to sign. I looked at the cost on the invoice and noticed that it was reflecting a total cost of $161. I asked Harvey why was it so high? His response was that it was the price he quoted me for the inspection. I immediately told him that it was not the price that was conveyed to me when I dropped my car off. Then he asked me who told me that it was only going to be $80, perturbed, confused, feeling like I was being scammed. I looked at him straight in his eyes and sternly stated, YOU DID! He was like, I did...???? I responded and said yes you did. He then said oh, let me go fix the price.I dont know if this is a common practice for Harvey, or a common practice for the dealership, but I was severely taken back by this and couldnt believe the debauchery I was dealing with at that point. I am in sales and in customer service for a fortune 500 company and found this not only to be shady but made me lose trust in the product that I love and value, use on a daily basis, and have thus far been happy with, my car.This was not at all a situation that made me feel confident in those premises any longer.I dont know what to recommend to you as a customer who owns 2 Infinitis but I will tell you that this experience was not a good one and makes me question the integrity of Infiniti.

VERY PERSONALIZED SERVICE. HAPPY WITH PRICE AND PRODUCT! THEY DO AN OUTSTANDING JOB FROM PURCHASE TO DELIVERY.

Extremely polite service reps. Wait time was a bit lengthy but HVTV and snacks helped!

I just dropped my car off which was still under warranty. So far so good. They were very attentive and gave me a loaner car for the time being.

Was helped by Tiffany Ho who I thought was an excellent sales person, but I was completely wrong. She had a great front when in person, but as soon as she promised to get me certain items, I had her promise also written on paper and emailed to me as proof, she bailed. She gives the company a bad example of someone you’re supposed to trust when buying a new car. If I could go back in time, I would not buy a car here.

I want to give a special thank you to Jana, Tiffani and Goran. They were the best and easiest to deal with ever at any dealership. Anyone who comes to this dealership, please make sure you ask for Tiffani. She will take care of you and make sure she gets your deal done to 100% satisfaction before ever moving on. She knows so much about the cars, she went above and beyond for me to get the best deal ever. Now Jana and Goran are the best sales managers and Finance Directors you can deal with. You can have a great time while getting the best deal ever with them. I may have spent the majority of my day at Infiniti of Gwinnett but I never felt unwelcome or anything. I would recommend anyone to come here.

Fantastic experience! Nasira was a true professional and communicated great from start to finish. I made a 5 hour trip to do business there and it was well worth it.

Been going here with all of my Infinitis; Great location, friendly staff and always accommodating. The only changes Ive noticed is, that theyve gotten better, which seems impossible from perfect.

I will not be returning or recommend coming here. Service is extremely subpar. And customer service has extremely declined tremendously over the years. I have been coming here for service for 4 years and that will not happen anymore.Andrea is not polite and does not have proper bedside manner. She does not say thank you or appropriately assist customers and has a slight attitude. If you decide to come here, ask for another rep who has more manners.

Came in on Tuesday for an oil change so I waited in the lounge. A guy came to inform me that I have a leak and should be repair, I refuse the service. Wednesday, i found my car was leaking oil. Took the car to a shop get it inspected to find out that theirs technician Did NOTtighten the drain plug which it cause the oil to leak.Willing to ruined someone engine just for 700$ oil pan and labor.

Great customer service

Had a great experience working with Darryl Ferguson- he was very friendly, knowledgeable, professional - I recommend working with him! Financing team was also great and worked with me on my trade in.

Nasira is wonderful... we are very pleased with our INFINITI... we purchased in June 2020 and have NO complaints!

Nice cars but Ill stick to GMC

Called to schedule service but decided to cancel...young lady hung the phone up in my face! I called bk to speak to a supervisor...this person was just rude!! Will not return to this location. I was surprised bc the customer service is usually great.

Experience purchasing car was great. However, they promised to detail car on inside that didnt happen. I had to spot clean exterior myself. Disappointed especially with COVID19. I expected car to be sanitized and cleaned didnt happen.

TOTAL FAIL.. DONT TAKE YOUR CAR THERE... My son trusts me. So when he was having a problem with his Infiniti and his local mechanic couldnt figure out what was wrong with it, I advised him to take it to the dealership because they will know everything there is to know about the car. He took moms advice and they were not able to figure out what was wrong. They took a couple of guesses and said. .. we can try this.. then try that... umm.... so he of course tells me that I had him take his car all the way from Gainesville to the Gwinett dealership for nothing. I felt very let down. He went to pick the car up and was going to sell it to a co-worker. He disclosed what the problem was and the co-worker agreed to buy it that way. However, when he picked it up, it had several new problems that it didnt have before he took it there. So not only were they not able to diagnose it, but the mechanics who checked it out, messed it up even more. They charged him $169 for failing to diagnose the problem and for further damaging the car. TOTAL FAIL.. DONT GO THERE...

Great customer service with the sales reps and service team for my vehicle.

They are great to work with.

Great Staff, great car, overall great service.

Great visit, nice and attentive and they make sure youre comfortable while you wait.....

This car dealership only cares about you if you are an easy sale, i was looking to trade for a coup q50 and has to call every day just to see if there were any updates. I was working with Darryl who told me i will call u by end of day never did, So unless u have a1 credit dont bother because they could care less!

Always top notch customer service when I come to this location. Thank you Alyssa, Andrea and Felix for providing such a pleasant experience today and I love the loaner!

Great dealership to deal with best buying experience in town. Will buy from again if I had to with no questions asked 😊. Go see Mike Owens he is a great salesman we had a blast working with him

It was my first time here & Devyn S. Is the best service advisor! I look forward to coming back!

My wife and I purchased a certified 2019 QX50 on December 9th at Infiniti of Gwinnett. I can’t say my experience was all that great. First I advised the sales person Darryl Ferguson that the tires seem to be very low and he explained to me that they were low profile tires. I didn’t necessarily agree with his answer so I said ok. We go inside to start the paperwork with purchasing the vehicle and he takes the car to be serviced and to have additional key programmed.We get home and I looked underneath the hood and I notice that the coolant was very low. I was very upset and I called Darryl to voice my concern but he wasn’t available on this particular day. I didn’t want to drive all the way to Gwinnett County due to the fact that I live in Cobb County so I decided to take the vehicle to Infiniti of Marietta. They were very helpful. The service man Paul checked my coolant and said that the coolant was very low and needed more. Then I asked Paul can you check my tires so he gets his tool and measured that the rear was 6 and the front was 5. He advised that we will need new tires at our next oil change in 7500 miles.I was highly frustrated so I called and spoke to Jhonda who is the Director of used car sales at Infiniti of Gwinnett and voiced my concern. She said she would research my tire situation and call me back in 30 minutes and I never heard from her but received a call back from Darryl about 4 hours later. I explained to Darryl what happened at Infiniti of Marietta and he says they just want your business and if I wanted to get new tires we could have included that in the price. I don’t necessarily feel valued as a new Infiniti owner so here it is I have to get new tires on 2019 vehicle within 7500 miles which is ridiculous.Updated on 12/16/19 My wife woke up with low tire pressure please see the updated picture.

Best experience in buying a car Ive ever had, thanks to Mark Preston and the team here. I highly recommend Mark, he was considerate of my time and terms, no hassles, no games, straight forward, and a fellow veteran.

Good customer service clean facility...

The waiting time was way too long. At arrival Ive been told that it will take one and half hour for oil change and tire rotation and I ended up waiting almost four hours.

I dropped off my car for a routine oil/filter change at 8:00am on a Saturday. I did not hear from the service writer at all throughout the day. I had to hunt him down over the phone. In fact, I suspect he was screening my calls/texts to ignore me as the dealership had failed to notify me that any work had been done or that additional work was recommended. Finally, after calling and texting repeatedly, someone at the dealership answered the phone from my wife’s line. She then had to hurriedly explain the situation that at this point I was simply trying to cut ties with them and pick up my vehicle. After a half-hour of trying and finally getting through I was informed that I would not be able to pickup my car until Monday because the dealership was closing. They had zero regard for the fact I had to work on Monday and needed my car. The service writer even further inflamed the situation by pointing out that I appeared to be upset. After speaking to a service manager they agreed to stay open a little longer to allow me time to travel to the dealership to pickup my vehicle. How nice of them. Again, they gave me zero calls, updates or warnings that they would be closing or that my car was still not ready. Upon showing up at the dealership the service writer was sure to carefully word the disagreement as “my perception” that things did not go well from a customer service standpoint. Completely unprofessional and disrespectful service writer I dealt with. Ultimately, the service manager waived all fees to attempt to save some grace. This was the only positive of the entire experience. I don’t mind people making mistakes. What I mind is people not owning up to those mistakes or failing to communicating honestly at all. This is the only business review I’ve written in my life. That is how bad the experience was. There are plenty of other dealerships out there. Choose another one if your car needs maintenance.

Mark Preston was very knowledgeable.

Fantastic experience. Clara made the process seamless as out of state purchases can be challenging. We negotiated over the phone and after coming to terms I planned my trip to Duluth. The dealership is top notch and all of the employees were nothing but welcoming. Sam, finance manager, was thorough yet quick with the financing portion.Again, this was a Five Star experience that was led by Clara’s efforts.

Sadly, my experience was not good leaving me completely dissatisfied. While we dropped our 2008 Infiniti G35 off for one specific reason (battery load due to failed factory CD changer in trunk) I was billed for a fishing expedition of a myriad of completely unrelated issues with my 12 year old car which I was trading on a new car. Your service department decided rather than simply start with the logical first step noise in trunk from factory CD changer they instead gave me a detailed report with photos depicting $8,000 worth of repairs needed, none of which I asked for. When I dropped my car off I even had the opportunity to meet with the actual tech and he agreed the location of the issue was likely very one of two items in the trunk and assured me they would start with this. I was assured the diagnostic estimate of $325.05 was if they had to continue the diagnostics beyond the logical cause but that I would not be billed if the logical cause was found to be the issue which it was. Simple fix was to disconnect the faulty CD changer. Should have taken 5 minutes. Instead I am presented with a list of unrelated issues that I did not ask for. Not sure about you, but do not know many people that would pay $8,000 in repairs on a car worth only $5,000. Maybe it was because we were there shopping for a new car and they thought its an opportunity to document why my trade was not going to be worth much (an make me pay for that!) or just an opportunity to make a quick buck. In either case, it left me with that itch feeling of unprofessionalism and being taken advantage of. I did purchase a new Infiniti Q50 by the way, from a different dealer. Depending on your response, I likely will not be back to your dealership. I own a business too. An opportunity to make a quick buck is never a long term strategy to attract and retain customers.

From the moment we met our salesperson Claire, it was a wonderful experience. Claire was professional, knowledgeable, and she made the purchase of our car’s enjoyable. The front desk receptionist was pleasant, other salespersons were friendly. The showroom was clean and inviting. We purchased two cars and we’ll be back. 5 ⭐️ ‘s Infinity of Gwinnett!

Always have a great experience, purchasing a vehicle or bring one in for maintenance. Mark is the best sales person there. He is professional and polite. He knows the vehicles and there features. There service staff is excellent as well. Great people

Very professional dealership. Everyone is very courteous and helpful. Come buy your car from here you wont regret it. I get all my maintenance work done from here too, always leave satisfied. Keep it up!

I always have a pleasant experience with the service department at Infiniti of Gwinnett. I used to bring my Infiniti FX35 here for service (despite having purchased it elsewhere). When it came time to replace my vehicle I chose a 2019 Infiniti QX80 because I love the styling and reported reliability, and I knew I could trust the folks at this dealership. I usually have Alyssa or Harvey, so I cant speak on the service of the other consultants - Im guessing others are great too since the service department has a good system in place. 5 Stars.

Mark Preston did a wonderful job. While trying to buy a car During a national crisis was stressful he went over and beyond to ensure I got great customer service.! He is an an asset to the dealership and ultimately sold me the car due to his character and integrity. I am very pleased with my purchase and would highly reccomend this dealership and specifically this salesman.

Fast and efficient

My first time at this location. Junior was my service advisor and he was polite and helpful. I would come back for service again. Their suggestions were not the same suggestions for repair I recently for from Infiniti Atlanta off I-285. I am not sure who is wrong and fooling me and who is telling the truth. Very mellow location and close to food if you would like to leave and come back.

Nasira at Infiniti of Gwinnett is hands down the besssttt! This is my second vehicle that she’s helped me with and she’s been nothing short of simply awesome!!! I’m very budget conscious and she listened to all my needs, wants and helped me find the perfect match that fell within my budget. She’s always available whenever I have questions and super responsive. Nasira and her team at Infiniti of Gwinnett definitely set the bar for professionalism and customer service. This is my 4th Infiniti and 3rd dealership. I came back to Infiniti of Gwinnett because I knew that I’ll be taken cared of and that I’ll have a good stress free experience. Definitely recommend! 💯

Devyn in service was a pleasure to work with.

The dealership took great care of me while my Husband was deployed. I went in for some work and they made sure that I was good before I got back on the road.

All I can say is wow. I got top notch service and a sweet 2020 loaner that I think I may be interested in. Ill be going to INFINITI of Gwinnett from now on for most of my major service needs. Hand claps....

Had a great experience. Everyone was so nice.... met with Junior Gil.. everything was awesome see you guys soon....

Worst customer service. Vehicle was towed there and technicians couldnt diagnose issue in a timely manner. The work done is poor. They forgot to put a bolt to lock the battery back in place, so there is no telling what else they didnt do properly. Management is rude.

False diagnostic they will charge you more than the amount aggred on. Very unprofessional

First of all, thanks to Mark Preston for making this car buying experience non stressful and easy. I was already nervous because I was buying a used car and I live in another state, and I only saw the car on the Internet. I trusted Mark to provide me the details on the vehicle (down to the last scratch) and be completely honest because I couldnt see it for myself other than the pictures on the Internet. I didnt want to buy a one way ticket there and find out something was wrong with it. He told me he would look at it and inspect the car as if he was buying it for himself; well he did just that. Mark let me know every detail about the car and I appreciate him for that. He made me feel he was very trustworthy. So when I flew and came to actually buy the car, there werent any surprises as I felt I knew everything about it. By the way...the car (Infiniti Q70L) was absolutely gorgeous. I called Mark quite often with questions and he always seemed happy to answer or get me answers. He really made this a great experience and I would definitely buy from Mark again. Thanks!!!

Very dissatisfied with this dealership! I live approximately two hours away. Before driving up, I reviewed the website and also spoke with a sales person regarding the vehicle. Both the website and sales associate reported that the vehicle was Certified Pre-owned. However, after completing and signing all necessary forms, I was told that the vehicle was not certified which eliminates extended warranties and other perks. Furthermore, management was very insensitive of my time and frustration pertaining to this issue!!! I highly suggest purchasing from a more reliable and trustworthy dealership!! Side note: one star is the lowest rating option; however, it’s not deserved.

First-class service! Dont mind taking my car in because it is a simple, great experience each and every time.

From my experience i can tell you they are in fact running a scam on any unsuspecting driver. I will not ever go to this location for a quick fix again. I had an issue that I knew would only take 10 maybe 15 minutes to fix if you milk it and no parts need to be changed. I took the car in and was greeted and offered a bottled water and all the fancy stuff high end car places do to try and please the customer while they get ready to drain their bank account. Upon review of the estimate and items listed the main 10 minute fix item was listed at a $750 fix...ill tell you what...if i could make 750 dollars in 10 minutes I guarantee I wouldnt work more than 30 minutes a week. Adding on they said my air filters needed replacing but being that I sort of expected something along the lines of dishonesty I decided the day before I took it in to change the basics...including the air filters so I have a dated receipt from the day prior to my drop off...i did in fact change both air filters for 15 dollars when they wanted to change them again for 75. Again...30 second fix...now being that these two issues were 100% bs I figure most of it is either bs or marked up by at least 300% or so. I do not recommend taking an automobile to this shop and if ur an insurance company they will rip you off too just because they know its under a warranty or insurance claim and wont be reviewed. After I canceled all work and declined all of the critical service repairs I was billed a clean 162.55 for the diagnosis and wished well on my way out the door. The header on the recipt reads Subaru of Gwinnett so idk if they are trying to pass the buck or if its the same shop with multiple names.

First time there. Very polite and professional customer service. They had me in and out pretty quickly. Will likely start going to this location instead of where I purchased my car. From the lady who came up to my car when I arrived to the service consultant Charles, Im very pleased with the service.

From start to finish my experience was amazing! My sales associate Jason was awesome.He went over everything with me in great detail. Jana the Sales Manager was also superb. Even Goran in the Finance Department was great. Truly was the best car buying experience I have ever had. I will definitely refer others to this Dealership.

Best car buying experience ever!!! Jason took the time to educate me on my car buying options. As a result, I made the best choice.

EXCELLENT help with the staff! From step one all the way till I got my keys and drove out the lot! I loved the whole experience of buying my car. I wanna thank Caleb wiedeman for EVERYTHING ✨

One of the best car trouble experiences Ive ever had. Very professional and courteous.

The parts department is absolutely horrible. I ordered car mats. They told me my order was ready for pickup so I drive from Douglasville to Duluth only to find out they never even placed my order. So I get the mats shipped to my house so 2 weeks go by and nothing. THEY NEVER SENT ME ANYTHING. So my order finally gets shipped and guess what they sent me the wrong color!! Politely shipped them back to Infiniti and another 2 weeks go by and they never refunded my money. We are talking about $160 for some mats. Horrible customer service and very unprofessional.

This dealership is so kind and helpful. They treat you like a person with a need, rather than a dollar sign. I cant recommend Jana Tahirovic or Mark Preston enough - they are amazing!!!

From the initial handshake, to the last, this process was as smooth as possible. Not a question remained unanswered. The knowledge and friendliness of this organization is top notch. Mike Owens really knows his cars. His passion comes through in his attention to every detail. Goran has that same energy about him.I left with a new ride, and a new found appreciation of what the car buying experience should be.

5 star service. I have never been to a dealership that really knows how to take care of their customers. I didnt purchase my Infiniti here but they do all of my service. I definitely feel like I receive their full attention whenever I pull up into the service bay.

Had a bad experience here. Called to make a vehicle inspection of a QX 80. Made the appointment for the next day. Took a half a day off work only to find out they would not do it once I got there. ?? Would not give me a reason why. I was stuck so I called INFINITI of North Atlanta (Roswell) and spoke to Mark who got me in over there. I have been a loyal customer since and will be buying my next vehicle there.

Nasira was a complete professional. She was straight-forward and honest in answering all my questions and never seemed to be just be trying to make a sale. I appreciated her expertise and the entire dealership handled all the car-buying steps smoothly. Jana was also extremely helpful and worked with me on ironing out the details of the purchase. The whole experience was first-class and I could not be happier with my purchase.

Very good customer service worked frantically to complete purchase knowledgeable about vehicle not too much pressure to buy and I didn’t spend all day which was great also very organized. Facility very clean and inviting thanks Darryl 😃

Diego is a great salesmen and providing all possible resource to help find a car you need. Infiniti of Gwinnett providing a great experience. Diego will do anything in his power to provide a best price with for customer.

My car buying experience here at the Duluth location is top-rated and I have to say that Richard Ball is the best salesperson I have ever dealt with. Hes very knowledgeable and not pushy to selling unlike other sales people. Very fast in response time as well.Car buying is always a pain but hes made it so simple, easy, & fast enough for us to head home with a reliable vehicle. Would recommend to buy cars through him to everyone.

Andrea Walker In their Service Department is Super!!! She always ensures that I receive grade A care!!!

I always have a great service experience. Been taking the car here for years, and Ill continue to for years to come.

Bought a 2013 Infiniti. Spent $15,000. Had a bad battery within 2 weeks they wanted $250.00 for a new one. Ended up with a blown tire soon after. The fluids, the electrical and on and on..some nice people but overall proof that car dealerships are selfish and money grubbing places. Unless you buy a new car with warranty I advise to stay away from here.