George Johnson was truly a blessing from the moment I stepped on the lot!!! He was professional, positive, very diligent and a man of his word!! Alex the finance Manager was a blessing and very efficient as well. This is the second vehicle I’ve purchased from BMW Gwinnett. I highly recommend them and I will not purchase anywhere else!! Thanks again George for making this the quickest and most memorable experience thus far. Blessings to both you & Alex (Finance Manager) for being such wonderful spirits you made the process easy. I ABSOLUTELY Love My Vehicle ❤️❤️❤️

I bought my first BMW here. Will, was my salesman and he was great! He was very thorough and followed through to find the perfect x3 for me! He literally walked through the lot, to make sure that they had exactly what I wanted in stock, so it made for a very smooth and easy experience. By the time I got there, I pretty much knew that beauty was mine. ☺️ I was very pleased with my experience here and would highly recommend Gwinnett BMW and ask for Will!

Mike Miller is very professional and is knowledgeable about BMW products. He was very responsive to my texts and emails. This purchase was a surprise gift for my wife and our first BMW. The purchase process was seamless and from our arrival to our departure it was only three hours! She loves her 2022 X5!!

I have to Highly recommend that you see MsSheryl aka the 6ft tall Jamaican in financeI was declined everywhere else. She called the bank while interviewing me and she made it happen. I am so grateful. Look at her representing breast cancer awareness.

I walked on the lot with just looking seeing what I might possibly like. Before I could get out my car a well dressed salesman told me to smile. And that set the tempo from beginning to end. Sakus was so gentle and caring and gave me reassurance that if it’s meant it will be. Then he put me in the hands of Sheryl Million dollar Mazzeo and she sealed the deal with the best service I could ever ask for making a big purchase. I bought my very first real car deal (not buy here pay here) and it was everything. I’ve been crying all day. Happy Birthday me . And I owe it all to Sakus(sales) and Sheryl (finance).

I had the best experience with Mike Miller at BMW of Gwinnett Place. He was so helpful in the purchase of my dream car! He made the process a breeze, and by the end of it he felt like a proud dad! Highly recommend this location and Mike Miller.

So I bought my first ever BMW from here and I cannot be anymore happy that I purchased from this dealer. My salesman, Dominick, was completely the best salesman I’ve ever worked with since he was solution-driven. He didn’t try to sell me the most expensive car on the lot, but the car I was truly interested in. He even took pictures of a car the just got in inventory just so I could view all options available to me. I drove from Knoxville on Labor Day and he made sure we could do as much paperwork as possible prior to my arrival so I could how long I had to be at the dealership since I’m not from the area. The process was extremely smooth and when it’s time to purchase my next car, I’ll definitely look for him

Notice every good rating you see is from a new purchase. This place service department is the worse. Horrible Horrible service, the worst I’ve ever had at any dealership. My car had six codes and all they wanted to do is focus on one. They had my car for almost two weeks and still no resolution. Crazy part is it was an insurance job so they were guaranteed to get paid. I was from out of town so I needed my car back. I ended up paying $176 for a diagnostic fee. With no solution! Imagine if they keep getting that out of people and not doing the service.This dealership alone made me decide not to ever get a BMW again!

When I tell you Ms.Sheryl is so wonderful and helpful I would recommend her 10/10. She care about her customers and will be honest and will do her best to put a smile on everyone faces.

I could not have asked for a better experience than I received with Andrew and the team at BMW of Gwinnett. I called, Andrew answered and assessed what it was that I was looking for right away. He did not leave one stone unturned. They listened and acted accordingly even on the numbers. How about that right?! Quickest I ever purchased car if I must say.

Amazing experience, When entering the lot we were greeted by Kola he advised if we needed him he was there to assist. We were allowed to browse without being hoovered over. All our questions were answered quickly and thoroughly. I purchased the vehicle of my choosing the process was quick and easy. Everyone was pleasant. I was given an overview of my vehicle, it was cleaned and fueled. I received a call the next day advising that I was being sent the cargo cover as they noticed there wasnt one. I hadnt noticed. Top Notch service all around!

Im so thankful for the wonderful staff at Gwinnett Place!! My vehicle was delivered to Michigan in record time and in perfect condition. I will definitely return for my next purchase!!! Thank you Joe and Shah!!!

George Johnson, is the best salesman Ive ever had the pleasure of working with during the purchase of my car. He is professional, personable, thorough and thoughtful. George made sure I got a great deal that I feel comfortable with and without the typical wheeling & dealing from many sales people. He continually voiced his goal of ensuring I was happy. Its obvious why George is the #1 salesman, and when you visit BMW of Gwinnett Place, look for George - you will not be disappointed!

I worked with Josh Munir, and not only was the process seamless but it was enjoyable (not something you often experience while buying a car). He made it very easy to understand what i was getting, what i was paying for it, and was very flexible with helping me set up a time to come see the car. Even stayed late to make sure everything was in order. Truly a first class experience, would recommend to anyone.

I am so pleased with the experience that I had a BMW of Gwinnett Place! The sales staff did a wonderful job helping me find the perfect vehicle. They gave me a fair price for my trade as well! I would highly recommend this dealership!! The X7 is a beautiful car and fun to drive too!!

BMW of Gwinnett was recommended to me by a previous salesman of BMW Gwinnett. He was absolutely right in all the things he said about them. They have been by far the easiest when it comes to purchasing a new vehicle. My salesman, Darrell Burton, was amazing and most cared about me as the buyer. He communicated well and was such a pleasure to work with. Thank you so much. I love my X3!

This place is a joke. Wanted $2k over top end kbb fair market value on an x1 with 4 owners. 😐. Offer me $4k under kbb fair market value. I just wish these dealerships had honest people that would work a deal good for both parties. If you go here, be careful their going to fast talk you to believe their bs.

The used car division of Gwinnett Place BMW are the masters of the bait and switch. They had a used 3 series BMW that at the very least was ridden hard and put away wet. NO way was this car ready for sale. Loose parts, gross sticky door handles and the rest of the usual suspects including an engine that needed service in a bad way. Yet they advertised it anyway. We went in to see the car at the end of the day - spoke with the used car sales manager who assured us it would go through their service department to determine if the car was good enough to sell. I mentioned that they should not have even put it up for sale in its condition.I was told that I would receive a call with the status on the following day. I did receive a call from Jimi a used car sales rep. He called to inform me that the car was sold. How it was sold when we were the last customers in on that day confuses me but better yet how could the car be sold when it hadnt been through the service department? I received this call to get the bad news - but their was good news as they had other cars to sell me.I know this is prevalent in the car industry, but I thought BMW had higher standards. I guess not.Final word - any car you see on the used car lot at Gwinnett Place BMW is suspect and has probably not been properly inspected.BUYER BEWARE!!!!

Recommend David Brandon as your sales representative at this location. Will look out for your best interest and place you in a reliable car. Im enjoying my pre-owned vehicle!

Joshua is a great advisor. He helped me easily and was patient with me. We were able to lock in a vehicle I loved and I did not even plan on going home with one that day. Enjoyed the customer service very much.

I recently purchased a brand new 2022 X3. Sakus was my salesperson. He went above and beyond. Great experience. I would recommend you go talk to him. To be honest I was very nervous about buying my first BMW and he answered all my questions. He was very patient with me, took the time and made the process of buying the car very smooth. Thank you Sakus!!

I was referred to my salesman George Johnson by a friend, he came highly recommended. I gave him a call & was able to get an appointment with him right away. I told him what model I wanted & he found me a truck way better than I imagined. My experience was smooth & excellent I looked at 1 vehicle & knew it was the right pick for me. This was such a great experience, I see why George is highly recommended. I recommend him too. BMW Gwinnett has excellent customer service and an excellent staff. Im sure any salesman there will give you the attention & experience George gave me.

David is an absolute joy to work with. Ive purchased two vehicles from him and both were great experiences (and I hate buying cars!). Finance is as painless as possible and the team is friendly.

The team at BMW of Gwinnett Place was very communicative, friendly, knowledgeable, and supportive. They made the purchase of one of their CPO vehicles a very smooth process from financing to shipping as we were located several States north on the East Coast, yet it felt like the dealership was a 20 minute drive away! I would highly recommend them to anyone located at any place in the Country for their BMW needs, both new and used!

From start to finish, my experience with the staff at BMW of Gwinnett Place was superb. I was greeted by Will Pinckney who answered my questions pertaining to my planned purchase. Will is very professional and knowledgeable and was the key factor in my decision to move forward with my lease purchase at BMW of Gwinnett Place.My purchase transaction was completed in 7 days (my vehicle was transported from another dealership). Will proactively kept me abreast of the details pertaining to the vehicle transfer and was on standby to answer questions pertaining to my purchase details. On the day of delivery, my car was detailed to perfection by the very personable and friendly Tim.I not only walked away with a great new vehicle; Im more educated about the specifics to what was my very first vehicle lease transaction. Thank you, Will and the BMW of Gwinnett Place finance staff!

I purchased my BMW in a neighboring dealership in Roswell. Amazing service. Never any issues. Since moving to Suwanee, I’ve scheduled two servicing appointments at the Gwinnett Place dealership. The staff is courteous and kind, but the appointment scheduler and their response to its inefficiency is incredibly poor. For my first appointment, I arrived at the scheduled time and they could not find my appointment, despite me having an email with a date, time and ”request code.” They were able to assist, but I had to wait behind our customers because of the scheduling issue. I just scheduled a second appointment for a air conditioning issue (in the middle of summer), and I called two days later to confirm that the appointment actually transferred from their website to their scheduling system - it didn’t. They didn’t have an explanation why they had no record of my appointment, despite me having a confirmation email. It’s August. My 2019 car isn’t blowing cold air. How can I schedule a service appointment if I can’t rely on the company’s website to work properly?

This was definitely the best car buying experience I’ve had, specifically my sales advisor Juliet, extremely helpful and efficient. I’ve already recommended this dealership to friends. Highly recommended.

Smoothest experience ever. Went with a mindset of either getting a car or go home carless. Friendly staff, they treat you like family. Was able to drive away with the car i wanted.

George Johnson was my sales rep. This is my third BMW that I have bought through him. Wherever he goes, I go. He is professional, experienced and looks out for his customers. He ensures they get a good deal and not get taken advantage of. The dealership itself was friendly and accommodating and welcoming. I loved the gift bag and my teddy bear. From start to finish the experience was enjoyable. I highly recommend this dealership and George Johnson.

They did an excellent job and the customer service was great. I’d to thank Bobby Smith and his team.

Sukus Walker is among the most professional, kind and personable sales representative that Ive ever had the pleasure of working with. Ive purchased many cars in the pass. However, working with Sukus was easy, fast, and pleasant. So, if youre in the market for a new or pre-owned car. Do yourself a favor by visiting Sukus Walker at Gwinnett BMW.

Searching for a car with the options I wanted Joshua and Jim took care of me that day. Great experience.

Great pricing, great inventory and a great team....Andrew and Jin were awesome to work with.....

Had a great experience at BMW of Gwinnett place. I worked with Josh Munir. He took great care of me and was great to work with. Traded in my car for a newer car and the process was quick and efficient as far as paperwork goes. They were very fair did what they needed to do to get me in my first BMW. The BMW I got (the X2…very fun car to drive) had some scuffs on the wheels where the previous owner had curbed them a few times. I told Josh having scuffed rims was going to be an issue and he was ready for that and ready to tell me no problem. They are going to get this corrected this weekend. Just a different process at BMW. Their customer care awesome. Also there was no pressure on the sales process. This was really important for me because a car is a major investment and having to deal with pushy salesmen is disingenuous to the buyers experience. Was glad I did not at any point feel pressured. Thanks all!

Ive been buying cars a long time and come to expect a certain level of aggravation with the process. So it surprised me to experience a dealership and salesperson as efficient, pleasant, and professional as Gwinnett and Josh Wei.Only 30 minutes after speaking to him by phone, Josh called me back with a deal that easily beat an already excellent deal Id been offered on a new BMW from another dealership. The other dealers Id spoken to over the preceding days all insisted theyd be losing money if they came down any more, whereas Josh did it with confidence and said hed have the car, fresh from the factory, detailed and ready-to-go that same evening. When we arrived and did a test-drive, I found Josh to be down-to-earth, smart, low-key, and personable, and he facilitated the paperwork process in a smooth, quick, no-hassle way. The finance guy completed the process quickly and did not pressure us at all to buy the extras he presented. Follow-up questions since my purchase have been handled with interest and enthusiasm.The previous week Id noticed that the salesperson Julieta was very helpful and nice when Id contacted her about selling my previous car, even though it was unlikely theyd be able to meet the price Id gotten from a national buyer. So it was natural that I contacted her again for my new car. Sure enough, she was very responsive and, even though she was off-work right then, teamed with Josh initially to deliver the deal that won my business.Leadership means everything in business. From what I understand, Gwinnett has a fairly new GM, a woman who has instilled a customer-focused culture and led by example. I have already recommended this dealership to relatives and friends.

George was amazing. Although I am very young he never once treated me like a kid. He was very easy to work with and made my shopping experience much better than with Mazda. Highly recommend asking for George when coming here!!

Hands down meeting Sukus Walker, Sales Agent at BMW of Gwinnett Place was by far the most pleasant car buying experience I ever had. Sukus is caring, honest, and extremely knowledgeable. I am loving my new car and cannot wait to hit the open road. Thank you!

Excellent experience while buying car. Michael Miller did such a wonderful job in getting our deal finalized. On delivery Ryan explained all features in detail, gave demos and helped us in setting up our car.

On June 12, 2021 I found myself not ready to let go of my 2004 BMW 745 Li, it had a lot of sentimental value, it was a surprise Christmas gift in 2006, but it was time. I have had excellent service with my service advisor Adriana Gillman for 10+ years . I had not brought a car since 1982, so I was a little nervous, but George Johnson was the best salesman allowing the time for me to let go. I found my new dream ride right there on the showroom floor. He made the entire experience like I was someone special. The pictures, the time to have someone explain my new ride, the financial guy, I will recommend George over and over again. My new car a Blue 2021 X3 30i, thanks for the memories and the new beginnings. Awesome first-class service Mr. George Johnson.

The last time I left my car for a job that should have taken a few hours, I got it back in 3 days.Now, I’m trying to set up an appointment for regular service; in this pandemic, BMW of Gwinnett Place forces us to sit in their small, not so pleasant waiting area to get the car serviced in a reasonable time, or it will take 48 hours to get in the shop.This policy makes absolutely no sense to me. What is the purpose of having an appointment? Because I do not have the time to sit in your waiting area and catch COVID-19 shouldn’t affect the service you render.God, I miss Mercedes.

Great customer service! My sales person Cal was awesome! The financing manager she was very pleasant! I highly recommend this dealership!

We just had our worst experience with a service Manager (Ryan) at Gwinnett BMW in the 18 yrs that we have been coming to this dealership . I had an appointment today at 10:00AM. Upon drop off my wife explained we need to pick up our child from school at @ 2:00pm. She was told, should have it without worry. later I received a call from the service advisor it not looking good perhaps later in the afternoon 5-6pm. We struggled made arrangements someone else had to pick up my daughter from school, then find another means to take my daughter home, which is 16 miles from dealership in the pouring rain, then get another ride from home to dealership only to find out the car will not be ready at 5:00pm as promised in fact car could not be serviced at all today, despite the fact we had a 10 :00AM appointment. The car could not be serviced after being 7hrs. I was not happy to hear that news with nothing offered for the terrible waste of time & inconvenience other than I am sorry we couldnt get to it. leave it overnight to do it tomorrow morning. I went to the pick up the car, and I asked why not offer a car or something for the inconvenience for no service at least my wife could still go to work this evening. I understand things happen but it was the Service Managers Flippid attitude about the entire situation. He talked to me as if I had no reason to be upset and I should have been more understanding that I got the call only to say we did not do it today leave it hear for tomorrow. Maybe he is overworked and under paid but I thought he treated me and the hold situation with disdain. Weve been loyal customers for 18 years at this dealership. I did not deserve his attitude or treatment.

Syed is the most professional and courteous service advisor I have EVER worked with. He took phenomenal care to keep me updated on the status of my vehicle. I couldn’t be more pleased with the work done and the service I received.

I had the most amazing experience at BMW of Gwinnett Place partly because of my salesman. Hesa Rockstar! My salesperson Sterling Saunders is the main reason why I purchased my first BMW. He was very patience, honest, and caring. Its hard to find someone that is honest in sales but he proved me wrong. He made sure that I got the best deal..After purchasing my BMW, he called several times to check on me. He also called several times the next day. Sterling thanks again for making my buying experience awesome.

I am so pleased with the experience that I had a BMW of Gwinnett Place! The sales advisor Juliet Guevara did a wonderful job helping me find the perfect vehicle .

Tony was absolutely amazing, making our car buying experience a great one.We highly recommend anyone in the market for a used vehicle to contact him ASAP.Thanks again Tony Lee.

WORST CUSTOMER SERVICE EVER!! my wife brought her car here to have her rear window repaired, The service provider (Joe) never contacted my wife via phone to inform us that the part had arrived (which was there a week), He sent someone else’s paperwork to her, and to sum it all up they couldn’t find my wife’s car when she was called to pick the vehicle up. This is VERY unacceptable from what is suppose to be a “luxury dealership”. Definitely will not be doing business here ever again.

Joshua was a pleasure to work with. He was efficient and made my visit to the dealership a great experience. He was helpful every step of the way. I️ would highly recommend reaching out to Joshua Munir at BMW of Gwinnett Place when you’re ready to purchase your next vehicle!

My car was dropped off for service at around 9am at BMW of Gwinnett Place and was assigned to Service Manager ROSEMARY OWOLABI. For nearly 8 hours, I did not receive even 1 update on my vehicle despite calling for a status on several occasions. Each request to speak to the assigned advisor Rosemary, was met with she is unavailable, can I take a message? When I did speak to her, her reason for not returning my calls was that she did not know she was assigned my car. Extremely displeased with Rosemarys poor customer service and the inadequate explanation, I went to pick up my car to take it elsewhere. When I arrived and asked to speak to Rosemary, I was met with more ducking and hiding in her cubicle, and was eventually told by a cashier that Rosemary said she was leaving for the day. If I could give 0 stars, I would! What a disgrace!

The service was done in less time than I anticipated. I was very happy when I pick up my car. It was washed and the tires polished. I left with a smile.

The manager Corey Chapman is a great guy. He helped us out a lot and we were able to pick the perfect car. Thank you Corey!

Super wonderful experience with an honest man, Sukus Walker.He answered my questions honestly, and provided extras without my asking. Sukus, has been in the business at the dealership for over a decade—and that speaks volumes. I’m very grateful and will be back foe future purchases.

Martin was amazing! My first car buying experience was 8 years ago and one of my worst experiences. This time was so different and much better due to having an attentive and patient, not pushy, salesman. Martin listened and went above and beyond to get me what I wanted and within the budget I wanted. We were there for over 7 hours but I left feeling excited and very satisfied. I highly recommend working with Martin L. when you go for your next car!

Patrick (salesman) was absolutely phenomenal! He was patient and listened carefully to what I wanted. The Finance department is superb! From test driving to finalizing paperwork, BMW of Gwinnett Place made this process painless. I would definitely recommend them to family and friends.

Overall, a really good experience and handled most of the deal remotely. Drove from Nashville to pick up a new BMW and everything went as we had discussed and agreed to via email. The only issuesI had was with the finance department where the gentlemen there wanted to go home. That would have been fine, but as I noted when he showed me the paperwork that we were transferring my license plate not acquiring a new one and the paperwork showed a new one. Of course he stated no problem and it would be taken care of. As you can likely guess, he did not take care of it and additionally the paperwork sent to my local county office is missing a form required to process my registration. UPDATED 5/28 Just received my updated and correct registration information on 5/28 - 49 days after purchase - so problem is resolved but some of my time & stress would have been spared if things were handled correctly from the get go. I deducted one star for this error and failure to follow through on correcting the paperwork from the get go but otherwise a sublime transaction.

I had an excellent experience at BMW of Gwinnett Place. Josh Munir was the great to work with and made the process fast and easy. He took special care to make sure my Certified Pre-Owned X5 was detailed and a slight scratch on the hood buffed away and he set up a tutorial for me to learn how to use all the great features and technology in the vehicle before I took it home. Josh is a pleasure to work with and the finance team was great. I got exactly what I was looking for and love my first BMW!

I purchased a car recently and I was very pleased with the service I received at BMW of Gwinnett. I was even more impressed with the customer service I received from Calvin David Vlaun. Even though I wasn’t buying an expensive used car, I was treated with professionalism and courtesy. Cal even recorded a video so that I could get a better look at the vehicle before driving to the dealership. The purchase process was straight forward and fair. I am very pleased with my vehicle. Even after my purchase Cal has continued to assist me with any questions I might have. I would highly recommend this dealership and I would also highly recommend Calvin David Vlaun.

Ive purchased cars for myself from other dealership and went with other people too and let me tell this was the smoothest, easiest, quickest process Ive ever had. Ive spent allllllll day in dealerships, I appreciate how fast and efficient everything was and not to mention the greatest sales consultant in the world ANDREW!!! You are truly the best so not only do I recommend the dealership make sure you ask for Andrew N.

Thank you guys so much! Youre the BEST!!!

Just purchased a new BMW from George Johnson. One of the best Sales individuals I ever worked with. He found the SUV my wife wanted. He really made my wife and I feel real special. He came highly recommended and exceeded all our expectations. He kept us informed all through the process. No stress. You are the Man!!!! Thanks for all you did. Alex Enakhifo was great too. Again, no stress. MLK

Great dealer to buy a new car. I highly recommend!

This was the Best Customer Service! Thanks to Manager Tolli Poff and my Client Advisor Michael Miller! Michael was very professional and I was able to get the trade that I wanted! I have been with BMW of Gwinnett since 2008 and the service is always top notch! Also Big John in the Finance Dept thanks for your professional service. Last but not least the Genius tech support with showing me the features in my new vehicle! I must give another shout out for Michael Miller in how he was able to get everything done within 3 hours. Awesome customer Service all around!

Sukus was a wonderful person to meet, and helped us throughout the vehicle purchase. The dealership has their stuff together. We were never pressured or felt uncomfortable. The vehicle we wanted was perfect, and the customer experience was awesome. All of the staff were helpful and polite, but lets focus on Sukus. This man was fun to meet, and awesome to talk to. He is one of the most interesting people you could meet. Ask for him, and you will see. Once you shake his hand and talk to him you will see. The best part was when we picked the car up, he made a special trip in on his day off. He made my family feel as if we were special. This is not the last car I buy here, but Sukus will be my contact without a doubt. If you are reading this for assurance, I am telling you to trust me. Go there, and ask for Sukus. You will understand after you meet him. Good people are a blessing to meet.

Patrick and the rest of the team did a fantastic job of communication before, during and after the sale. I wouldnt hesitate to but another BMW from the dealership.

I love this place. This is my second purchase from BMW of Gwinnett. I love my BMW X5, Sukus is the best salesperson ever. He always go above and beyond to help his customers. Also when I have any questions about how my car works I can call and or text Brian and I receive a response within minutes. The finance manager Tanzir went above and beyond when I was buying my car and also when I didn’t receive my tag. Customer service is awesome and that is why I will be back.

My experience with Adrian Avila was amazing from beginning till end. He has been with BMW for 21 years. His office is lined up with BMW awards for obvious reasons. He is also very knowledgeable and informative about the line of work he is in. He won’t sell you a car just for the heck of it. He was very polite, funny and kind. He work very diligently and made the process very smooth for me. I highly recommend him. Thank you Adrian!!!

My entire experience purchasing my second BMW was by far, the best experience I have ever had purchasing a car. I have purchased many cars in the past. My Client Advisor was Sukus Walker. He was very patient and did not pressure sale me at all. Sukus made purchasing my “2022”, New BMW a pleasurable experience. I would recommend anyone who is interested in purchasing a BMW to request Sukus Walker. My Finance Manager was Sonny Baik, who did not pressure sale me into anything I did not request.I am a happy customer 🤗Job Well Done!Thanks

My salesperson Sukus is the best of them all. Sukus is knowledgeable, experience, professional, no rushand no haggle salesperson you would need on your side. I can’t say enough about my experience. If you in the market or just browsing for a BMW stop by Gwinnett BMW and ask for Sukus.I would like you to experience the same & beyond services I had with Sukus.

Jimmi was great in finding the what we were looking for! It made the car purchase fast and easy! Ask for him next time you need a car!

George was great. No pressure and very helpful. It was a pleasure working with him.

The team at BMW Gwinnett is exceptional! Sheryl is the queen of finance and has a beautiful personality, youll love her. Calvin David is my guy all day long! He listens with his heart and makes sure you get exactly what you want. If you go anywhere else, you wont be getting the best team in the world and that includes the service and management teams as well. Thank you guys so much! Blessings to you all.

OUT OF STATE PURCHASE WARNING - I purchased a car from Gwinnett Place back at the end of 2020. I was told that the dealership would look after title and plates/stickers for me. It is now middle of august and I have my old plate still on my new car, expired stickers, and no help in sight from Gwinnett. I have called several times, left messages for their title department and have not even received a call back. I went to my local DMV (in North Carolina) and they told me their hands are tied until the dealership sends the paperwork they need. Very frustrating. If you live out of state.

This was by far the best experience Ive had buying a car! I had been looking for a used car for about a month so I had seen the whole gamut of dealerships and salespeople. This place was such a breath of fresh air! Patrick Berwise was very welcoming and genuine and he really worked with me to make the deal happen. Sheryl was also a pleasure to work with for financing. She was fun while still being professional and kept everything very transparent and easy to understand. I would highly recommend this dealership to anyone!

I am very pleased with this dealership. My sales person David Child’s has done everything to make my purchase a pleasant one and continues to check in. For Mt last two service/maintenance appointments Jennifer Costa has been my representative. She is outstanding. She makes sure service is completed in a timely manner and that all is done to make for a positive experience. Communication is great and she truly cares and makes sure that my car is the best when I leave. I will be sure to return.

Dominick Fabricatore and John Furlow made my experience worthwhile. I enjoyed working with them and would definitely work with them again in the future. Thank you for taking time to evaluate the needs of my family and working with me accordingly.

My experience here was great. From start to finish I was treated with white glove service. BMW Gwinnett listened to all my needs and were able to accomplish them. Will definitely bring business there as well as continue to do business with them. Special shoutouts to Sterling, if you are looking for a BMW please check him out, you won’t regret it.

Amazing experience purchasing a car back in April. Preston in Sales, and Mike Kim in Financing both went above & beyond.

Sukus Walker was my sales person. From the moment I walked on the lot, he was there to support me with the purchase of my car. He took the time to ask questions to see what I needed. Once I found the car I wanted, he showed me the features of the car and made sure that I was comfortable with my decision to purchase. He also made sure I was taken care for the rest of the process. Thank you so much Sukus for a wonderful experience and making it easy to make the decision to join the BMW family. Thanks also to Jin Chong (finance manager), very friendly, helpful and willing to answer any questions.

This is by far the BEST BMW dealership in Atlanta. I went to Nally BMW and that experience was horrible, I came over to BMW of Gwinnett and Joshua Munir was wonderful. They not only got me a car but several thousand dollars less than the other dealership. Everyone was so friendly and accommodating it made my 1st BMW purchase a breeze. PLEASE go see these guys, they will work hard for you!

Let me tell you about my experience with this dealership! First and foremost I already had a BMW I purchased a few years ago from another dealership so I definitely have experiences to compare it to. I went into this dealership on referral and I worked with George. I had an idea of what I wanted but wasn’t 100% sure because I didn’t know what my circumstances would allow. Well from the process start to finish George was extremely attentive and super knowledgeable. It made me feel like I was in the right place and it was easy to trust he’d get me a good deal! He even stayed after they closed to make sure I was taken care of and comfortable with my new vehicle! Even the financing process was seamless. Sonny was great at explaining everything and fast might I add. The manager also checked in with me during the process just topping the experience off all around! I can guarantee I will never go to another dealership for my car needs. This experience was one of a kind and now my standards are HIGH! :) If you’re looking for a dealership to get you what you need this is it! And when you go in ASK FOR GEORGE and tell him this review sent you. Oh yeah BTW….I drove off the lot with a custom 2022 BMW X5 FULLY LOADED! Upgraded from a 2015 328i. I ABSOLUTELY LOVE MY CAR AND THE EXPERIENCE I HAD TO GET IT! Thank you BMW of GWINNETT! And most of all THANK YOU GEORGE!

Before this dealership I went to four other ones looking for a used car and all of them were terrible in different ways. But here everyone is nice, honest, and professional. I was helped by Martin and not only was he efficient and helpful he was also patient with me sense if this my first time getting a car. I highly recommend this dealership and if your looking a used car ask for Martin.

Why waste time writing a review.Just don’t go bmw gwinnett and you will thank me later. Go to roswell or the other location.

Salesman was very helpful and had me out of the dealership with my car in less than 4 hours.

Martin E. Is the best salesman. This is my 2nd pre-owned BMW from Gwinnett Place and both purchases were great!

Sukus Walker turned my frown upside down. It is refreshing to do business with an honest agent. Sukus who is responsive, caring and extremely knowledgeable. Last year, I had a horrible experience at Nally BMW, an unscrupulous, trashy nearby dealership. However, thanks to Sukus Walker and the Team at BMW of Gwinnett Place I am now happy in the BWM that I wanted all along. I am overjoyed.

My car, x5 is under warranty, (21,000miles, 2018)The air conditioner of the car does not work properly.When it gets hot outside, cold air does not come well.So, I was going to drop my car there. but one of your service desk men said there is a $300 some dollar charge for check up. He said if there is no warranty issue, then they need to charge it. My car is still under warranty, I could not understand why there is a huge amount of fee for it. That is the reason why I dropped my car at another bmw location and they did not request any fee for checking.

I purchased my 2017 BMW 440I back in Feb 2021. It had new tires on it when I bought it. Less than 5 months later one of the tires has developed a knot/bubble on it. The car has been driven less than 3000 miles. They refused to honor the warranty that should have been on this tire. A warranty that I have no proof of because Im not the one that installed the tires. We were told I must have hit a pot hole and caused it. I live and work in a rural area less than 3 miles from my work. There are NO pot holes. And what are the chances that I hit a pothole that hard with ONLY my back tire? Regardless something in the tire failed and should be warrantied. They finally offered to install a new tire for $190 (the cost of the tire). I refused. I wont be giving any more of my money to a dealership that doesnt stand behind their vehicles and the parts they install on them. My vehicle will only go back to Global BMW who has always serviced my BMWs in the past. They always stand behind their products. And give great customer service. So save your gas and go to GLOBAL BMW instead.

I came to get 4 new tires and an alignment. I was told to arrive at 7:30am and it would take 2-2 1/2 hours. I arrived at 7:20. They had no record of my appointment. It took about 20min for them to track down who had my appointment. I heard from no one until 10am. The lady told me they were working on my vehicle and it would be another hour to an hour and a half. Which now meant my whole day had to be rearranged. I have been here now for over 4 hrs and I still don’t have my vehicle! Now trying to check out and they are trying to charge me more than what they quoted me! Terrible service!

Dominick was top notch! We are so glad that we got lucky enough to have him approach us on a random stop on the lot. He is as honest and down to earth as they come. I wouldn’t want to buy from anyone else ever again. Additionally I jut get the overall feeling that the dealership in general cares more about guest satisfaction! Highly recommend Gwinnett Place BMW but even more Dominick!

Dont DO IT! Their level of luxury service is NOT what you would expect from a Luxury Dealership! Over $40,000 for a car that I have purchased with mediocre treatment and service! I have had my car for 2 months and have made about 5 trips back to the dealership. I am ready to trade it in for a Benz!

I bought my first BMW from BMW GWINNETT, i really did not had an idea on how easy the process was going to be, i had a great time choosing my car, my Sales Person made this new chapter pretty amazing, im so happy with my car, thank you to this young lady(Juliet Guevara) for your help again.

Best buying experience I’ve ever had. And I’ve had quite a few. My client Advisor Josh Wei was the absolute best. He had my deal done in about an hour and I was in and out. He is very kind, knowledgeable and patient. I wouldn’t want to buy from anyone else. BMW Gwinnett always has too notch service.

Evan Hornaday made our experience buying a 2022 7 series a first class experience. Easy, straightforward, and no pressure applied. Thank you for one of the best car buying processes I’ve had.

Joshua Munir was great to work with! Thanks Joshua for the outstanding service and providing me and my family with a better option!

This facility did a good job. The service advisor was courteous and helpful. The job was completed in a timely fashion. I was greeted and set up in a timely fashion as well which was a problem in the past with this facility. They appear to have addressed that. The prices are not great for the service but that is to be expected at the dealer for high-end cars. And lastly they were able to see me the same day which was very convenient. I will be glad to go there again.

If you are buying a BMW, please get help from Evan Hornaday. He did an excellent job helping us buy the perfect car. Thank you Evan!

Just had a phenomenal buying experience from BMW of Gwinnett…Bobby Smith was superb and the whole day went smooth…highly recommend them!

Just purchased a really nice 2012 Honda Pilot EXL at GPBMW. Our salesperson was extremely helpful. The car was not yet ready for the lot and he allowed us to take a look before we came back for a test drive. He said the car would be inspected and ready to go for our next visit for the test drive. It was raining when we arrived so we did not want to go on the highway and stuck to local roads. I noticed a significant shudder when I accelerated, or went up a hill. Attributed some of the vibration to the two different type of tires that were on the car. I mentioned it to him and his manager on our return. They both said the mechanics would take a look and would fix anything that would make the car undriveable. We jumped through hoops to get the financing done on time and even paid a $1K retainer to ensure the car would not be sold w/o contacting us. On returning to purchase the car I asked about the mismatch tires and the shuddering. I was told the tires are OK and they would not replace them and that their mechanics had inspected the car and would not have put it on the lot if it was in an undriveable condition. We paid for the car drove it home took it to my mechanic to find the shuddering was from to failing front axle CVs. He also told me that there was NO WAY a mechanic could have driven the car and not felt the same thing on acceleration (I actually thought it was the transmission or main axle it was that bad). $$$ for new tires and 900.00 to replace the front CV axles and $$ to replace leaking Rear Shocks that should have also been replaced. Both of which should have been caught by the mechanics if they had inspected the car. Buyer Beware

My experience with Jimi Ilori at BMW of Gwinnett was great! He was patient, accommodating, and easy to work with. Im happy he helped me select my BMW, and I appreciate his excellent customer service.

Not sure where to start. Absolutely everyone I came in contact with were some of the most amazing and outstanding people I’ve ever met. Worked with Patrick Berwise and he made my car buying experience probably the most pleasant I’ve ever had. Worked with Jin Chong in finance and equally as pleasant and knowledgeable as my sales person. Just an overall great experience and if I ever need a bmw again this is where I’ll be going. Hopefully I can work with these same people again.