Jane gave me an estimate and time frame for replacing two fans and reapplying thermal paste to my four year old gaming laptop. Her estimate was spot on and the laptop is running like new.

I absolutely recommend Downtown Computer! My husband relies on them at times for the work he does and today I was in need of their expertise too. I was able to get help from Downtown Computer remotely, which saved me a lot of traveling. The gentleman that helped me - waved his magic wand and was able to get the computer problem resolved. What a sigh of relief! These people are professional and very clear. I can not thank you guys and gals enough.

I needed immediate support for a critical issue and the staff at Downtown Computer responded quickly were able to resolve my issue. I will be a repeat customer! Thank you!

Downtown Computer had the look of a business only IT service center and all I needed was a 25ft ethernet cable, but after a quick call I was on my way to pick it up. Not only do they offer a slew of business services, theyre also a general tech store offering products ranging from surveillance, computers, accessories, networking, computer repair, recovery, e.t.c. I spoke with a person by phone who was very friendly and knowledgeable as well as another consultant at the store with the same demeanor. Had a quick look at some quality built custom PCs, standard desktops, cords and accessories. Would totally give Downtown Computer a perfect rating, but the selection was a little limited and I did end up paying double the rate for the cable. Also noticed a pretty substantial markup on pretty much everything. Do note that they have some great deals on used keyboards, mice, and cables though. With the perfect location, Ill definitely be back!

Currently a long bench wait but thats to be expected during this season. I love their social distancing drop off they have setup in the entry way. Just call their number, come in the first door, answer questions over the phone, sanitize your computer, and leave. I am a little worried about security. When I dropped my computer off they just had me leave on the table in the entry way. I just dont feel comfortable doing that unless its in someones hands or if there was a bag with a seal on it or something. Just would make me feel a little more confident leaving my computer out in the open. Very professional staff. Very kind! They dont talk down to you if you dont know how to explain your situation. Very easy to talk to! Will recommend to my friends!

I initially called Downtown Computer for a repair on my 2008 laptop (it was 2020 at the time). I convinced myself that it was time to get with the times and upgrade. They helped me out considerably with very friendly and honest staff as I am not that computer savvy. I upgraded to a new laptop and a desktop large screen monitor. which they had in stock. Jane Sayler, the IT Tech did a wonderful job transferring important files (some of which legally need to be kept for five years), all pictures and anything of importance to me and my business and is very helpful even after my purchase. I also love that she will do remote support if needed. I would definitely refer anyone to go to Downtown Computer for all of your techie needs.

I have been meaning to write this review for some time (September 2020). Recently I built my PC. I removed the heat sink and ended up breaking a plastic piece on the MOBO. I called ahead to see if this was even a repair the could possibly make. I was assured on the phone that it could be done. After bringing it to the store I paid a $35 or $45 (i cannot remember exactly) charge in order to diagnose the issue then had to wait nearly 3 weeks for any update on the process... I told them exactly what was wrong and what I wanted done. I was not only charged for the diagnostic fee but the resembly of a broken product (which still didnt work). They said itd cost another $100+ to install a new MOBO plus the cost of the MOBO. Thos i could have done and was what i was attempting to avoid. No thank you...After I got my PC home there was a GIANT metal gouge on the side of my few week old PC case. Im not impressed with the service done at all. However, the staff were very friendly. At the end of the day friendliness is a bonus. If you cannot reliably get a computer fixed without being cash gouged I dont see the point.

They are freaking INCREDIBLE!!!!! They are so nice, so helpful, and incredibly knowledgeable! I highly recommend them, and you will appreciate the effort they put in to your request!

From scheduling an appointment, to installation day, my experience with Downtown Computer has been 5-Star!!They were able to meet with me in a timely manner and provide an estimate quickly. All the employees I dealt with...Mark W, Mark D, Jane, and the installer were very friendly and helpful. It is always a little nerve wracking when a person gets a new computer and hopes that all the info transfers correctly. I was up and running in a few hours. Very seamless!!I love my new computer and dual-monitors!! If feels great to have the support I need in case I have any problems or questions in the future.Thanks again, all!!Sherri from Lakeview Masonry Inc.

Awkward COVID-19 PROTOCOL theyve established. Dont like waiting in the cold.

Super fair, reasonable and honest. I would recommend to anyone

Bought/built a custom (and expensive) laptop via the web (Dell). It never worked right, even out of the box. I struggled, literally for years, to use it. Service calls to Dell took months because they didnt have anyone local that would/could do the work (so glad I paid extra for that extended warranty - NOT). And when Dell did find someone, they were unprofessional and actually cause MORE damage to my laptop. One day, after several hours of non-stop nails-across-the blackboard noise by my laptop (no lie), I asked around and heard nothing but GREAT things about Downtown Computer. As you can imagine, I was not too excited to bring my laptop in somewhere YET again. Let me just say I LOVE LOVE LOVE Computer Downtown. They were fast, professional, understanding and never ever made me feel silly about my questions or concerns. Not only did they fix the myriad of cascading problems that I had, but they did it with my limited funds in mind. They were in constant contact and even took the time to go over the new operating system, new anti-virus, and set up my laptop in such a way that I could actually find my way around (new OS can be daunting). Highly recommend them! I am their new number 1 fan.

I had a great experience with Downtown Computer. They recovered some important data that I feared had been permanently lost. Fast, friendly, effective and good communication. Highly recommended.

I Would like to say my first experience with Downtown Computer today was great. The Staff was very friendly, helpful, and Knowledgeable. I will definitely Be building a relationship with the company. I would highly recommend them to friends. Thanks guys!!

We were having a problem with our home computer - so I thought I would give Downtown Computer a try. Am I ever glad that I did! Nick fixed our problem while I waited, and had the computer up and running in minutes. Very knowledgeable and friendly service. Highly recommended.

Our company has been using downtown computer for a very long time. Nick and others have always been more than helpful in resolving any issues that arrive with our computer systems very rapidly and professionally. Highly Recommended!! Thank You Nick for all your help over the years. You are very appreciated!!

Nick help me set up a wireless booster to extent the signal throughout my very large house in Chicago. Sent me all the equipment I needed and then talked me through it. Worked flawlessly. I have used DC for all my computer needs since 2001 and wouldnt consider going anyplace else. They are good business people, have great techs, and good products.

I had brought my computer to Tech Stars of Duluth originally; they charged me $250 and didnt fix a thing.I came to Downtown Computer, they took my information and had me pay a $37.50 diagnostic fee, as I was leaving the Manager chased me down in the parking lot because they had already realized it was simply my charger that was the issue. They subtracted my diagnostic fee from the price of the charger, and were incredibly pleasant and helpful the entire time. They even wiped down and cleaned my computer before giving it back to me.

Had a great experience purchasing and downloading my programs and data on my new computer. Jane was professional, patient, and competent as she prepared my new computer. I brought my new laptop home fired it up and it worked seamlessly.

The professionals at Downtown Computer quickly diagnosed my system problems, even though another place could not figure it out!! They tuned up my system so it is running at top speed and they provided me with the latest virus protection package. They even helped me understand some of the basic desktop tools and shortcuts that I had not been fully utilizing. The price was reasonable for the level of support they provided and the person who helped me demonstrated the art of excellent customer service. Ill be bringing all my PC support questions to Downtown Computer in the future!

The staff at Downtown Computer greeted me as I walked in. I told them the problem I was having with my Mac and they fixed it on the spot. Very friendly and helpful. I will be returning. Also I must mention their new location is very accessible and theres plenty of parking .

Totally awesome experience! John and Nick were incredibly helpful! I needed a new hard drive on my vintage Mac book along with software updates. They helped me with installation at a great value. I highly recommend Downtown Computers!

Very friendly Staff, professional and Great service. They got right to it and did not waste any time. Job well done. Thank you very much.

I brought in my 2012 Macbook Pro because it was running slow. They changed out the old hard drive for a solid state drive, now it runs like a dream. Good affordable service. Everything fires up fast and runs great. They were very helpful and professional. I’ll recommend this shop to friends.

Downtown Computer was able to save me tons of money by rebuilding myXP computer, reason being all of my older software is not compatible with Windows 7 or newer. Having a small hobby recording studio running Pro Tools, it would have been a small fortune to start from scratch, example being, to replace computer, and with compatible software, and interface.Thank you, Dan, George and NickI am a satisfied customer and recommend Downtown Computer.

Called them up for suggestions on a getting a local server for our business. They provided great advice where I could proceed with a cloud solution (much cheaper) instead of having to purchase a lot of hardware. Trusted company I would go back to with any computer needs.

The Downtown Computer staff are excellent. Twice they solved my computer problems in minutes. They were very pleasant to deal with. Outstanding service!

Excellent staff and quick work.

Attentive and dedicated staff!

GREAT SERVICE! My Western Digital Passport portable hard drive stopped being recognized by my computer. This was a major issue as my tax info was stored on this drive. Within one minute of entering the store the problem was diagnosed and within 10 minutes the problem was repaired! Very happy with the service. Highly recommended.

I have had many problems with my computer and today was no different. I took it into Downtown Computer and within a half hour Nick had it up and running with no problem. I cant tell you how much I appreciate their knowledge and expertise. I will always do my business with them!

Downtown Computer is absolutely awesome to work with. I have a large business and depend on my computers to run perfectly and I can trust that Downtown Computer will always keep them that way. Very knowledgeable staff, great to work with. Would recommend Downtown Computer to everyone!!!!

Unfortunately, I emailed them the issue I was having with my desktop and never got any response back. This over a week ago. It concerns me that if I cant even get any response, whats the service to be like? I wish I could review them higher, but I can even get their service. I guess Ill have to check out other places that are responsive.

Great service, great workers that are knowledgeable in their craft. If you bring in a problem they wont sell you junk, they will PRESENT a solution! Very polite and incredibly quick, I cant reccomend them enough.

Called about having them install a heat sink fan to a desktop PC.$37 - $71 !!! Are u serious, Is that what u call..Unbeatable Service !!! Needless to say I got done else where for $15.

Came here desperate and in a bind. I own a local business and one of our services requires the use of a computer and a homemade program. On this particular day, one of our guests accidentally ended up cracking the motherboard. Facing a full day of bookings, we needed a solution fast. Enter Downtown Computer.I explained my situation and the staff diagnosed and pronounced dead the computer in less than twenty minutes. Within the hour, I had a new refurbished computer with the relevant program salvaged from the broken computer installed onto it.Downtown computer saved the day for us, and we will be returning to them for our future needs. Also, its always great to support a local business.Thank You!

Very easy to talk with and understand my options. Fair price for good service.

I recently purchased a new laptop. George R provided excellent service, setting everything up. Works great. I have used Downtown Computer for years for all my personal needs and for my Townships needs.

Heres about all you need to know -- Downtown Computer is where the other computer guys go for help. I make house calls to help people get their technology working for them, and dont need help often. But when I do, Nick and the crew are my backup and havent failed me yet, even with some very unusual and specific needs.I advise my clients to stay away from the big box stores for computers and service. There are some great people there, but they dont sell what works, they sell what corporate gives them to sell. The fact that a piece of software called PC Decrapifier had to be developed to remove all the adware and sales pitch software from computers coming through the retail consumer channel to make them work as they were designed to is evidence enough.Nothing against the Nerd Gang employees, but the model is designed to create cash flow, not happy customers. Downtown Computer is plenty busy offering real help, not supporting a program designed to befuddle consumers into spending more money.I have over 30 years of experience building/fixing/using computers, and I feel horrible for users who arent computer savvy, especially people my age who didnt grow up with it. Brave new world, indeed.Downtown Computer can help. Good people. Fair prices. Honest and knowledgeable advice. This business is committed to keeping Duluth working smoothly. Not just our computers -- our entire community!

I needed to run some very old DOS programs on my Windows 10 pc. George Reindl of DC was able to install a DOS emulator on my PC to run an older Windows operating system that also could still run DOS programs. Got me up and running in short order. The next week I had a small issue and DC guided me thru my lack of PC savy to full functionality. Thank you Downtown Computer.

We have used DTC for a myriad of both hardware and software support for many years now. They have helped with everything from installing and maintaining a home VPN network to diagnosis and fixes of both hardware and software issues.I have always found them more than willing to stand by their work and to help over the phone, via remote diagnosis and in person. They have been able to retain staff for many years and they are as knowledgeable as any Ive encountered nearly three decades in IT-related fields.

Great service. Thanks for your quick and supportive help!

Awesome staff! They do great work.

These guys worked on my fathers computer for us after he passed. I cant thank them enough for their knowledge, communication, and kindness.

They are the best at camras

The staff at Downtown Computer are knowledgeable, helpful and provide excellent technical support. Jane and Mike are the best!

Friendly service and no run around like best buy. Definitely recommend!

Fast griendly, and not one to chatge for minor mateinence like a loose screw. Would definitly patron again.

Interacted with management following a few questions.. he was very responsive... Thank you..VERY PROFESSIONAL

Happy with the service and advice they gave me.

Excellent customer service and very helpful for the non-techie! Highly recommend!!!!

This place is amazing i needed parts and they helped me out

I just want anyone-concerned to know Ive had very positive experiences with DTC. A while-back, I took my laptop in to DTC because it wasnt running-well, slow etc.... and when I got the computer back it was running like new. The problem was malware. Jane also installed a cleaner and anti-malware-software which I use.Just a-few minutes-ago, Nick was able to remote-accessmy computer while we were talking on the phone and solve a problem-for-me. Very-helpful, thanks Nick.I plan on taking my computer back in to them soon, just to have-them go over it etc....Based on my experiences with DTC, I would highly recommend them to anyone.RW

Pretty bad experience. They told me everything I knew already and basically said my computer was unfixable. Then the owner tried to sell me one of there laptops and tried give me a deal that he will take off the price of useless checkup for a new laptop...

Laptop screen broke they fixed it. Suck it geek squad haaa