This is the worst company to work with period. Worse than Comcast. They absolutely do not care about the customer what so ever. I will never purchase another machine from them ever again and will never recommend them to anyone. A need for a single part from them immediately generates anxiety. Avoid them at all cost or you will eat the cost!!! Purchase Orders for parts may never be delivered or followed up on. They are not willing or cant convert metric the standard. The list goes on forever.

Oh my soul. Terrible Technical Service. We spend $30,000 in parts for our CNC. We requested a technician to come out and replace all the parts for another $5,000. The Tech came and stood around while our guys replaced the parts. He didnt know what he was doing, nor did he bring the right tools. I talked to the company. No resolve was made whatsoever. Very dissatisfied. I would recommend finding another company to do repairs.

Worse worse worse and the worst customer service I have ever experienced. When I called for service they kept me on hold so long then the manager SASHA was so rude. They can not keep on their words, and they keep overcharging customers. They do not believe on Customer service.Now my shop has been shut down for about two weeks and waiting for their technician to fix the machines. They are extremely unorganized.

Terrible service. Purchased an overpriced MM24 thru them and it arrived damaged. It was the worst packing job I have ever encountered in over 40 years of shipments. Getting replacement parts has been a nightmare and I have encountered finger pointing between the Manufacturer (SCM) and Elite Metal Tools. Neither company responds to multiple emails and it was only when I finally resorted to filing a claim with my CC company that I even received 1 of the multiple parts that were damaged. And of course they sent the wrong part and have not responded to emails notifying them. Currently waiting for them to pickup the broken Bandsaw. I have already purchased another brand. Dont deal with Elite Metal Tools or SCM

SCM customer service needs a revamp. Have to wait hours for a call back from a tech

Professional. Courteous individuals.

Extremely Poor customer service

Professional and serious approach to any customers request

Terrible customer service

Great