Victoria waited on me. just bought a phone and brought it in and i was excited! she told me it would be 20 minutes till it synced to the other phone then she told me 20 more minutes. In the mean time I asked her about the perks we are able to have and she knew nothing until I said they have giveaways on Tuesdays? She said there is an app. She didnt say what app though. It was 840 And I think she was ready to go home. She just gave it to me as though I knew what to do. She said 72 hours If I gave her all the right info.(very sarcastic) it would then work. I said what are u talking about!! Then she said its working. I dont know but I now see why cedar hill is so much busier. I WILL NOT EVER GO BACK IN THERE AGAIN!!!!!! I Got home and it took me about 2 hours to try and figure out What the heck I was doing. She was very uninformative and and I told her I was going to call customer service she said whatever.

I am a Sprint customer and migrated my account to T-mobile. Jose the store manager took care of me and set up my accounts. Total different experience from the Cedar Hill location.

Super poor customer service. I went to the location to buy two brand new Galaxy Folding Z Gen3 cells worth over $1800 each for my small business employees and learn whats needed to open a business account. Young lady was too busy on her personal phone (IG) to answer simple inquiries (Cases, accessories, etc). I dont know, we just got the phone was her response everytime. Im sure employees have some knowledge of new products and services offered by the company. I was the only customer in the store. Not a good reflection on the business.

Worst experience ever. My phone stopped charging and eventually died. Selena told me my charger port had melted due to leaving it on the charger all night. Long story short I was here for TWO HOURS trying to purchase a new phone and switch from sprint to T mobile network.After TWO hours I was sent to the T mobile repair store about 10 minutes away. Turns out my charger port WAS NOT MELTED...it just needed to be repaired!!! So I waited about one hour to get it fixed!!I should have been sent to the repair store to begin with instead of wasting hours of my time!!

Excellent customer service. They were able to help me setup my new phone and switch everything over and I got to keep my old #.

So upset of this Tmobile line I was unable to used my phone 📱 for a while because it got stolen my identify got robbed and hack by personal user. Now I cant not even access my bank account. Only because this provider let someone else used my personal information. Im so mad and angry that people can get away with everything so quick.

Was very satisfied. Nice employee help me.

Christopher was SO helpful! We showed up an hour before closing before NYE to get my mom a new phone and he was a pleasure to work with.He was able to order the new phone, activate it and was incredibly helpful even though it was closing time. Thank you Christopher for your friendliness and amazing customer service!

Great Service at this location! 👏

The sing and goodle states that today sunday april 11, 2021 close at 6:00 pm. And now is 5:00 pm. And store seems to had been close longer thas and way before 5:00pm. Please update..

The reps were knowledgeable about their products and were able to get me the phone I needed.

Chris was VERY polite, patient, and extremely knowledgeable about the devices.(Cedar Ridge in Duncanville)

Waited over an hour to buy a phone that i was told was instock just to be told no we dont have it in stock

Manager is very rude. He doesnt care who is there to see it. Yelled at me in front of many customers for no reason and wouldnt calm down. At first I thought he must of been having a bad day but not that Ive read the reviews, I see this is a normal for him.

OMG! Today, went to this T-Mobile to find out what was going on with my phone. The point is in order for the representative to help me he had to come to my car to find out what the problem was. His name is Tony, and he is the Assistant Manager and he did just that. He found out what the problem was and referred me to the Apple Store where they could assist me with the problem and he took it even further and set me an appointment at the store. This has got to be the most impeccable customer service I have received from. T-Mobile. From this point I am referring my entire family to this location. This type of customer service made my day. Sincerely, Mrs. Belinda

Heard it was under new management and my experience has been wonderful. Super helpful staff and they really seem to know their stuff. Really glad I gave it a shot.

The staff at this location is always sooo rude! They never want to help with any issue. They always tell us to calm customer services! This is the closest one to our home and we always have to drive to another location because they never want to help. Literally drive and extra 15 min to get to the one in Cedar Hill and they help fix the issue! I have tried this location 3 times! The manager is always so rude even when you ask a simple question.

Shout out to Evelyn Herrera, she’s amazing, great customer service, a person to go to.

Had a great time at the store location everyone was knowledgeable and everyone knew about the promos I actually worked with a young hispanic representative at the store and he was one of the best reps out there officially making this my home T-Mobile store love it!!!!!

Manager went out of his way to help me

30 minutes just to buy a charger

I wish they had a (-)negative star, that is what I would rate this store. I have been a T Mobile Customer for more than 10 years and the level of customer service they offer at the store is just ridiculous. They need to have training classes for the store employees. The wait is always long at this location, they need to hire more experienced sales rep and should care about the concerns of their customers. I am really about 5 minutes from switching to Sprint or Verizon. I am beginning to despise T Mobile store level and phone reps are horrible.

How can a T-Mobile be open this morning and all of a sudden now closed . Its stated on Google, Closed on Wednesday pick another day .

BAD customer service!! Please hire better personnel.My wife went to that tmobile store and as soon as she entered into the store, an employee says out loud that she was about to take her break instead of greeting my wife; So after that she treats my wife with a bad attitude, my wife left the store instead.

I have been with T-Mobile for 15 years. This is my first time at the Duncanville location and will be my last.

Great services nice guy that all helped uss we recommend to friends friendly employees

If you can help it absolutely DO NOT go to this store! Every time I go to this T-mobile store the employees add on several services we dont want or need. Our bill increased by $60 the last time I went in. It was supposed to be just a phone trade-in upgrade and was a $3 difference in monthly price from the old one. At first when I saw the next months bill I thought they charged me for the upgrade but no they added $40 worth of extra services and apparently never sent my traded in phone in to corporate so I had to keep paying the old one until it got there. This was the 3rd time something like this has happened to me with all 3 times being a different employee helping me out. So its a store issue not an employee. This time was just the most drastic increase so I decided to warn others. This is not a corporate store so I would recommend going to one of those. Corporate stores nearby are the ones in Cedar Hill on Pleasant Run and Grand Prairie off South 360 and Camp Wisdom.

Clean and great sales on the hams and chicken breasts. I was in Forney yesterday and eggs were $150 A dozen...unreal. Today they were only 82 a dozen. The country suppose to be cheaper. I did see any sales...Wheatland and Cedar Ridge.

Rushed from work to make it to the store before closing only to find it closed 15 mins before 9. Light are on and gates are up showing they are open. Stay open your full business hours. I just needed something simple that was only going to take 5 mins at the most.

My dad and I had a great experience in this store! Theyre very friendly and knowledgable. Mario was a huge help and a great guy.

I love this store! Everyone is very knowledgeable.

Very professional. The guy took time out with my son who is deaf. He explained everything to him while allowing me to interpret. He did not show any signs of frustration with the timing.

They r very quick at resolving issues with any problem that you may have with your account. I just love the manager Carlos

Love having Janet as my customer service rep.

Great store, great people, and awesome manager!LOVEEEEEE T-MOBILE!!!! All the representatives were professional and awesome

Worst T-Mobile store I have ever been to. Employees are listening to music on their own speakers or have headphones on. Not helpful at all. Not a family friendly store as employees use foul language without discretion. Will be calling corporate about this experience.

Outstanding customer service and great experience! This will be forever my favorite store

I am so displeased and disappointed on this location I was there today to get the free pillo Tyler was the manager he was very rude and unprofessional in front of another customer he told me this is a free product your getting you can wait Or lose it it’s up to you but this is my store and this is how I run things I will never go to that store as long as he is there.pleas stay away from him he is a rude and disrespectful man do not go there if he is there again I love that store but not when he is there

Poor customer service is all I have to say. She told me to go home and do it myself.

Walked in a beautiful January afternoon(about 55*, Sunny) into the store where customers were there before me. Sitting down behind the counter was a heavy set hispanic young lady in her mid twenties. She greeted me with a half-smile, what can I do for you? she asked casually.I said I wanted to switch family plans from AT&T to T-Mobile for the right price. I told her my present payment($200.00 a month) and she did her calculations on the computer what T-mobile would charge.It came out to about $80.00 cheaper per month. The catch was i could not keep my AT&T phones(two smart phones and a regular cell) when I switche over. Instead I had to by their phones at full retail and have it added to my monthly payment. I dont mind as long as their was not a 2-year contract to be signed and their wasnt.The lady was very patient with me in answering all my questions even as customers started coming ing and her baby started kicking in her stomach(shes pregnant). She said I needed to come back with the old phones to get credit for them so I will be back Saturday.Only thing Im worried about is the reputation for dropped calls at T-mobile, but she assured me theyve gotten better. Hell, when you think about it, Americas worse cell phone service companies are still better than the best cell companies of most other countries, so I can complain too much.Ill take my chances.

Horrible customer service and bad service. I regret going to this company never doing this company again. If I drive away from Dallas your service is horrible.

Well i didnt get a welcome to tmoble i happen to like to hear that, metro pcs happens to do it every time.

Service was quite slow. Lines was extra long

This place is pitiful at best, guy made me wait 20 minutes, brings out the wrong phone, then when he does bring the phone, he tells me I can only pay with cash. Do not come here fam.

Rude employees, I am paying your salary or hourly by being a customer, start learning customer service skills.

Service has gotten better.

Horrible customer service, I proceeded to tell the rep a out my situation and without even looking up my account she said she couldnt help me.(even though over the phone with tmobile they said go into one of our stores)

Bad customer service

They customer service is ridiculous. They sit up and watch the line grow instead of helping the customers. Its two guys in this place and neither one of them are doing anything. Pitiful and the first and last time I will come into this location

They are friendly to us

A great phone Company

WORST TMOBILE STORE ON THE PLANT CUSTOMER SERVICE REP IS VERY RUDE

Good friendly people, great customer service

I walked in this location at 7:55pm and I am still in line waiting to get assistance by one of three clerks. This is ridiculous having to wait Im any business this long. I need the manager of this location to respond.

Great job

Great customer service

Very bad customer service most ignorant employee

One of the worst experience Ive ever had at any store the manager Missy was very rude from the start does not understand customer service at all almost cancelled my account there

One star rating is one to many

Its ok

Horrible

Great service !! Jane was walking Jesus pere awesome

Thanks Antony, for the good service

Good Customer service

It is always full you have to wait a long time