I drove 30 minutes from my house to come to only this dealership because of the outstanding service reviews!This service team went above and beyond.Jeffery was amazing over the phone and in person! I didn’t get his name but he’s a service advisor and he was very kind also.They quickly got the job done and the price was very fair.While waiting the sales team was very kind as well and never made a comment when my three kids occasionally were loud.I will definitely be returning

Mr. Robert my salesman was very nice, patient and really took the time to explain all the BELLS and Whistles! Eddie was there to guide me with all the paperwork and warranty info. he had a great personality and made the process as quick as he possibly could! I upgraded from a 2003 to a 2021 Yukon! There IS definitely a lot more features on the new one BUT I absolutely chose the right place to purchase @ Dorman in Dunn, NC! IF you are looking a new vehicle check them out! You’ll be glad you did!!!!! I AM!

I took our church van in for potential mechanical issues and the service received was outstanding. Easy check-in and diagnostic work was completed in a very timely manner. I was honestly informed there were no mechanical issues (inspection completed) and I sincerely feel I underpaid for the time and effort the service dept. spent on our van. 1st class operation. Thanks!

My truck has been in for the same issue 7 or 8 times, I have been patient however this is ridiculous . I own over 40 licensed vehicles including a new Escalade every two years (my wife ) this was a 100,000. 2500hd Denali, I buy a new one for myself every 3 or 4 years .I also have classic GM cars, All better than new (( 69 factory BB, 63 split window, ZO6s ZR1 ect)) After 44 years of a faithful GM customer, ( I bleed GM orange) Im ready to look at other options, The New Ram Limited is a nice truck and has a much bigger display and wireless Texting ((wireless)}this new Denali doesnt have nor support hands free texting, Ridiculous REDICULOUS !! even My last 4, 2500HD Diesels Denalis Have had wireless text, This is a Newer GM Only issue (one of my sons has a New Limited RAM it has hands free texting and a REAL exhaust break ) . I have a 2020 $100k truck and I have to connect my phone,, ((((((with a wire))))) and now I cant even remote start it ?? Could you just give me back my 2017 GMC 2500 Diesel Denali ! Keep the difference I paid, It was a TRUCK!

My first time buying a new vehicle. And I really appreciate how well DORMAN handled everything. Very customer worthy

Excellent communication, friendly and helpful staff. would recommend to anyone

Went looking for a part for my car.They were very friendly and took time to look it up and find the right one.The price was very reasonable.Definitely recommend them to anyone.

I work at Trent Cadillac and needed a service body for one of my customers trucks. I called Jonathan Dorman and he was great. I got my customers truck over to Jonathan and he took care of the rest. Excellent customer service. Above and beyond. Thank you Jonathan and to all involved in the process.Mike PechaTrent Cadillac

My husband and I bought a new family car recently from Dorman. This was the best experience we have had at a dealership. They were all very kind, respectful, patient, and honest. They all truly seemed to be there to serve others. We have no negative opinions about the Dorman dealership and recommend others to go there for sure.

Overall good experience. I loved the no pressure atmosphere. The salesman was a super nice guy which made up for some of his inexperience with the paperwork. Overall great experience and will be back.

Professional courtesy, informative and problem-solving experience. Keep doing what youre doing=excellent customer service woth a smile.

Excellent service and timing was great. In and out in an hour.

It was good I was there about an hour for an oil change which was my first one.

I like the Hometown atmosphere and the nice folks!! We have bought 2 new vehicles from you since 2018 and will definitely be back. Customer service is always a plus for me and you all rock!!

Excellent response time from the sales personnel. Quickly and easily customize the truck that I wanted and place the order. Picking up the truck was quick and simple.

The staff are always friendly and welcoming. The facility is extremely clean. I was in and out in under 1 hour.

I had a fantastic experience when I came to Dorman Cadillac looking to purchase my first truck ever. They were patient, did not pressure me in any way, and made the process of purchasing a vehicle almost a pleasure.

Took longer than expected. But that being said. The service department is exceptional! I am very thankful for the work they did. The service writer treated me great with consideration for the situation. The mechanics are very genuine and professional. This is my new favorite dealership. It is worth the 1 hour drive from home.

Though I did not purchase my 2020 vehicle here(I purchased out of state). They were able to fit me in on short notice for my first oil change and tire rotation. They did an exceptional job!! The staff were all smiles and courteous. The young man who brought my car to me when the job was complete was very nice and knowledgeable. Although I live in Fayetteville, I will be returning to Dormans for all of my vehicles needs. Check them out, they are right off 95.

Great experience with friendly people. Easy to work with.

Marc has been great to work with! Super responsive, very personable and they truly cares about each person who comes through their doors. Would recommend choosing Dorman Cadillac GMC for your next vehicle purchase!

Thank you for being there!!! Looking forward to the next visit...thank you Lock Muse for being the best salesman I have ever had the pleasure of working with!!!

The service and hospitality is always great! They treat my vehicle as if it was their own.

Very polite, kept me updated consistently when my vehicle needed service and made sure i was 100% taken care of! 10/10 would recommend!

No sale people present to help, was looking at the 3500 however ask for help and no one came back, now getting a Dodge, thanks for making my decision easier

Great people and will work to satisfy customer.

Excellent customer care and helpful service and information!

Friendly service,help me into a nice SUV. recommend them to all looking for a good deal.

Always a great experience at Dorman. I will always be a life long customer!

Quick & Easy Service

Other than the actual negotiation and buying process, my experience was horrible. The first time I wanted to look at the car, the owner took it for the weekend. Which happened to be a holiday weekend. Once the vehicle was finally available it had 3,000 miles more on it than was listed. When we decided to buy the car, it was not detailed from the owner driving it for 3,000 miles. The service for buying a vehicle was not good either. When asked if they can have it detailed, they told me that they already paid $50 to get the vehicle detailer and would not pay for it to be detailed closer to my home. Instead they told me to drive the vehicle back to them which is 1 hour and 45 minutes away and would be my third time driving there. The oil was already down to 65%. I have had the car for a month and need an oil change. They did not fill up the tank and due to how far I drove I had to fill up the tank on my way home. We felt rushed to leave since it was a Saturday and only 2 people were working. I specifically asked for a First in Freedom license plate, just got the plate in the mail and its First in Flight . I also had the car 1 month and the check engine light came on. I would not recommend anyone buy a vehicle from here if you are looking for first class service because you will not get it.

They have taken great care of me. Especially Reynor who i have been dealing with, with all my repairs and maintenance on my vehicles and i just simply love going there as a 1st choice for all my vehicle needs.

Thi was my first and last experience at this dealership, especially after I read the commentsand they have went out their way to help other customers. I had to turn my vehicle in a day before for service (oil change, tire rotation and a recall), had to ask for a ride home and make arrangements for my vehicle pickup. No courtesy wash was completed, but someone left several fingerprints on my drivers side door, instead of utilizing the door handle. The Service Department was made aware of my work situation, yet no loaner vehicle was offered.... I paid for my services($75.00) over the phone, due me being out of town for work. I was assured my vehicle would be in the front and keys would be accessible. Once, I get to dealership I observe the above deficiencies. I even provided my ID, it took a minute to locate my keys and my dashboard settings were in service mode, took me a minute to reset to normal. I observed this dealership full of salesmen and not one offered or seem willing to assist. The way I see this situation, is, I pay for a luxury car and the service and will not be treated any different from the other customer. However, judging by these comments and my experience, this is just what took place. I rather drive the distance to get that luxury service, I deserve.

Nice waiting room, rest rooms clean, custom service was outstanding. Thank for your support.

Exceptional Service.

Great place to buy a car or truck. Great place to get it serviced too!!!

While this is a small GMC dealership, the customer service provided here is far better than any of the larger dealers. Ive been here with both of my GMC vehicles and have never had a bad experience.

While most small town dealers have disappeared over the last few years, this one has remained and I am happy they are still here. Dorman always gives me top notch service on my vehicles and when it comes time to buy a vehicle, they have a no nonsense approach to making a deal that is sorely lacking at the big dealers. Try them, you wont be disappointed.

Excellent service! I needed the A/C system in my CTS repaired. Dorman was the first dealer service shop to give me a no-nonsense estimate for the repair and nothing else. The customer service was superb. Their communication through the entire process was clear, thorough, and timely.I will definitely be a return customer!

Great dealership

Thanks for all the staff sales and service for a professional auto experience .

My Regular Service/Check-up was smooth, efficient and timely.Raynor always co-ordinates time with an excellent staff who giveexcellent Service. Everyone is always friendly and helpful during ourwaiting period and Office Staff did a Super Job at Check-out Time!

Overall I had a great experience here. Eddie was the salesman that I worked with. He was very knowledgable and went above and beyond to earn my business even delivered my new vehicle to me. Highly recommend him!

As in the past, I had no problem working with Dorman; this is our fifth vehicle in five years. Special thanks to Joe for finding the truck I wanted and Paige for setting it up.

Great Friendly staff an plenty of time an patience and understanding respect to share with anyone who walks in the door.With great prices an quantities of all the things you are looking for in a Dealership of there caliber for that most people dont expect from a car dealer. Life is beautiful from both sides if you take the time to read the whole book an look at the situation with patience. I hope You have a great day.

The people at Dorman GMC helped us on June 28, 2019 when we needed a new tire after a tire blowout on I95, while my family was headed to Disney World.While the situation itself was very stressful, everyone at Dorman GMC made it so much easier to get through. They happily took us without an appointment and got to work right away so we could get back on the road and get to our destination.The salespeople there also did everything they could to make my young kids more comfortable with crayons and coloring books during our wait, which was very kind.We were very fortunate to find such a great dealership and once again thank them for excellent service and help on that day!

We drove 3 hours to buy from them. And we’d do it again. Eddie helped with our internet search, and went to bat for us. We placed a deposit to hold the car until we could get there to drive it - 5 days later.Unfortunately Eddie had a planned flight and couldn’t meet us. But no problem! The team stepped up!Robert showed us the vehicle. He was tremendously patient, demonstrating EVERY. SINGLE. BUTTON. He literally helped us with everything from OnStar to insurance, even programming the DVD remote (thanks to Dwight & team for finding one!). And I can’t forget Larry - who explained all the paperwork, and gave my husband (and his cousin) and escape plan 😊.Everyone was really great to us. And for that we are so thankful.

Always great customer service.

I can not say enough about the sales team at Dorman Cadillac! I’m on my third Cadillac and wanted to replace my CTS. After searching for several months, and extremely poor experiences with dealerships in the Raleigh area, I found a vehicle online at Dorman to fit my needs. The experience with everyone on the Dorman team was first class, special recognition to Robert, Dwight, and Larry. I appreciate knowing there is still an honest group of people looking to make sure customers have a good experience. I’ve also submitted my feedback on the excellent service with Cadillac corporate. Look forward to the service experience.

Picked up my 2015 yukon after 2 monthsOil pressure was fluctuating checked the oilAnd there was not enough oil in it hours on the engine where not reset oil change was not reset pretty bad if you had your engine replaced pretty sure they didnt do a compression testMaby the head mechanic is good but who ever worked at my car wasnt so pretty bad experience

A very pleasant experience. The staff at Dorman was accommodating, helpful, and attentive. We got a great deal on s new vehicle and great value for our trade in. Super satisfied with the whole process.

By far the easiest dealer I have dealt with.

I was in the market for a new 2019 GMC Sierra and went to several other dealers trying to find the best deal . All the other dealers would make you feel like they didnt care about your business and just wanted to get you in and out .Soon as I walked in the door at Dorman I was greeted my Eddie (one of the sales man ) he made the whole process easy and made me feel like he cared about my business.I highly recommend Dorman and will continue to do my business with them .

My wife brings her XTS here for the regular service. Today she got the car back and the front park sensors were not enabled. No big damage when she hit stuff in the garage but I expect those features to be enabled as they were before. And honestly a wash after a 300$ service should be expected too ... just saying.

Excellent customer service! Very friendly and they strived to make the car we wanted work with our budget. I will always be going to them for my familys car buying. Couldnt be happier!

Great place to buy a car. Great service. They go the extra mile to make sure you are happy with your purchase.

We were stranded on out trip from Myrtle Beach to Charlottesville... Dorman GMC took care of us lilke family, stayed late on a Friday and made sure we were transported to and from lunch and the rental car location... Great customer service!!

7 vehicles into our relationship.....its going well.

Everyone that was a part of our car buying experience gave us the best service possible! Truly an easy and enjoyable experience! Dorman Cadillac-GMC Truck is the best!

Best in the bizzzzz

First class service! Best experience I have EVER had purchasing a vehicle.Way to go Mr. Joe Dorman and staff! Your dedication and customer service are award winning!

Perfect

Work was done on our vehicle and returned the same day. Very friendly and knowledgeable staff.

Went in as a stranger left knowing the team like family. And left with a great work truck for the hubby. Plan on going back..

Best service and friendly sales staff. Would recommend them to all my friends.

They provide the best personal customer service before, during and after the sale. The entire staff is friendly and professional. My first GMC vehicle purchase couldnt have gone any smoother. Thank you.

On the road from NY to SC. Alternator on my Chevy truck went bad and there on the side of route 95 was this dealership. They replaced the alternator in a jiffy and got us back on the road. Life savers!

Very professional, knowledgeable, helpful, friendly; and have contacted me several times to ask if I had any questions. My experience was a positive one with no hassle or stress.

Awesome service n they help everyone. Cant wait to pick up my truck n brothers car

Super dealership! Staff always pleasant... willing to stop, answer ones questions and provide necessary assistance.... Yes, my next vehicle will be from DORMANS!

I have purchased numerous vehicles for both personal and business and the service of these folks before, during and after the sale is second to none. I am well pleased with Dorman GMC and will continue to trade with them

Always get great service here. Everyone is so pleasant and helpful.

Great, Evryone at this dealership has been a pleasure to work with and professional . After more than 40 years of trading cars and trucks, Joe is the best by far . You can trust him and he is fair . Chris Davis

I purchased my 2012 GMC Terrain from these guys in 2011. I love it!!!!!The customer service was great, and my vehicle maintenance was always on point. If and when I decide to purchase again, i will call these guys.

The service was fast and courteous. I highly recommend Dorman if you are looking for a car.

The service advisor would not honor the GMC special for service of 59.95 even after I showed him on the internet. He stated their rate was 79.95, I said go ahead. When I went to pay he deducted the tire rotation as a courtesy was printed on ticket. The next day I called and talked to service manager, she stated that indeed honor GMC specials and apologized for mix up and sent me a coupon for my next service to be free. I want to say it was not the cost but the principle of the statement made by the service advisor.

Great people.We where on are way to Florida when my truck broke down.Tow truck took us here.Owner was kind enough to give us a ride to the hotel.They installed a new engine in my truck & I drove it back to NY with no issues.Chad was a big help in getting things done.Would highly recommend.

I went in for a routine oil change and made an appointment for a few days later to take care of some recall issues on my 2017 Acadia. Couldnt be happier with the service.

Just got car key made it worked perfectly tky.

Robert found me the car I was looking for at the price I could afford! I definitely recommend this place!

Purchased my truck from there in October. Had a sensor recently fail, Dorman replaced the sensor and had be back up and running the next day. Also took my wife’s suburban the same afternoon and they diagnosed and fixed the problem in less than four hours. Would highly recommend them!

Great dealership and the Dormans are super nice people

Excellent service!Courteous, caring staff

Ive purchased 5 Vehicles from this Dealership in the last 2 years. I will always recommend them to family and friends.

Top shelf. Dont get any better.

No better service from a dealer anywhere in the country!!!!! First class all the way.

Fast friendly service

Great service.

These guys are thirsty for sales. Its tax season, so they send mail that looks like a tax document to try to lure you in. The desperation here is insane. 0/10, will not buy anything from this dealership.

Entire Service Department is excellent.

Bad service....they gave me the run around and told me different things as if decisions were being by more than one person....representative was unsure of what was happening

Friendly people great service department

Great customer service!

Great / outstanding services

Excellent service and always professional.

I was very pleased with the service received.

Always great customer service

Great people easy to deal with

Outstanding service and sales departments.

Home, family feeling yet professional