Great place to buy a lawn mower, chain saw etc. I have purchased several pieces of equipment from them. They are certainly not the closest to me but it is worth the drive. Kendal is very knowledgeable and professional, would recommend

After trailering our ATV to their building because they told us twice to bring it in. The manager decides our Polaris is to old for them to work on. How nice of them. How would he feel if a doctor told him he was to old to work on?

Great Customer Service and Service Teams!!I started a small Lawn Care business in October 2020 and I was shopping around for a Leaf Blower and my last stop was at Quality Mower & Saw Equipment - Durham Polaris ( 10 miles from home ). I was treated with respect and given what I consider great customer service.I bought the blower I needed and have shopped there ever since.I purchased the blower, a trimmer, Edger, chain saw (All Stihl by the way ) even though I have a Stihl Dealer 1/2 mile from me .My next purchases from Quality will be a Ryan Aerator and another Hustler Raptor.Was just there for needed service on my current Hustler. Great Service !!!Thank you Guys!!!Tony from Golden Touch.

First time customer. The whole experience from start to finish was top notch. Heavily customer service oriented. I would recommend these folks to anyone.

These guys are uppity. Unless you have lots of money, skip this place. They are condescending if you mention you own anything other that Husqvarna. Its a shame, they are close and Id love to spend my money at a local business, but I will not be talked down to.

Thomas is the best sales person. He got me set up with the perfect mower. So polite ☺️

Awesome place!!! Great guys who work there..great place to get my lawn care supplies and etc.

The entire staff is very good, knowledgeable and have access to many hard to find products.

I was looking for a certain Toro Super Recycler that had a Honda engine. Every other dealer I called said I would have to call back in several months, because that model was back ordered. Durham Mower and Saw went above and beyond. They found one at another dealer and transferred it to theirs, so I didnt have to wait several months. When I went to pick it up, I was in and out of their store in less than 20 minutes. The employee I spoke to was very kind and helpful. This is by far the best experience I have had with any power equipment dealership. If I need any other equipment, I will definitely be coming back.

You should not be allowed to be a Husqvarna dealer if you refuse to do warranty work on Husqvarna equipment that was not purchased in your store.*Nice try, but no, that is YOUR company refusing to do warranty work.

Congratulations Hal Pate on your new addition to your facility! Taking on Toro last year was a good decision. I been trying to tell you for years. You are a highly regarded business in the outdoor power equipment industry. 🤗. I noticed that there are Trolls everywhere. They can’t satisfy themselves, so they darken the day of those around them. Their character shows when check who and where they have given reviews. McGuffin is a piece of work. Glad he is not down east. Hope you the best in 2021!

Took my chainsaw for maintenance. I was informed that it would be more expensive to fix it than to buy another one. An oily box with all the chainsaw pieces was attempted to returned to me. I was told I would get charge extra if they put it back together the way I originally took to them. I took it elsewhere and now it running great.

When you need something for your mower this is the pla!!

Nice Selection of merchandise and friendly helpful staff.

1st time visiting. Needed a replacement part for my mower. Service desk was very helpful

Great place to my mower parts. Good and quick service

My family has done business here since I can remember. They are always so nice and willing to help you out with anything you need. The fact you can buy something from them and they can service and repair it is worth every penny! If you want all the knowledge in the world about lawn equipment and customer service that leaves you smiling knowing they are doing you right this is the place to go!

They help me on the phone get the parts I needed. They were friendly and helpful in the store. Overall 5 stars.

Thank you Thomas Porter for your awesome customer service attitude! From the phone call to the in person experience at your store, I was ready to purchase the 42 inch Hustler Dash. Im sure to be back for other great deals and service.

Fast and lots of cool lawnmower and club vehicles

Great customer service and attention to detail

After another dealer “advertised low and jacked up the price with fees” we found our Polaris Ranger 500 at Durham Polaris. Daniel gave us a fair straightforward price, educated us on all aspects of our UTV and we felt terrific with the purchase. Thomas delivered the vehicle and answered all our questions. I highly recommend these folks. Honest, hardworking and ethical.

The staff is knowledgeable about the products

Very polite professional staff and owner is hands on the help customers. If they dont have it is stock they get it fast

Excellent product on hand. Service was outstanding. Their product knowledge was good and helped us Wade through the options to decide on the best purchase for our needs. Very happy with the staff support. There was never a feeling of being sold but rather helping us decide which would best suit our needs. I would recommend!

Good.

Great customer service, honest, and these boys can probably fix anything.I brought in a Hustler 48 Fastrak that I thought the one of the hydro-gears had failed. I was wrong and the repair wasnt that extensive. They could have easily charged me for a $900 part and a few more hundred for service. They fixed the issue for a few hundred bucks, and I was so impressed with their honesty and service that I had them do a full service on my mower. It runs better than new and if it ever needs service or repairs I will definitely go back.

Truly enjoy the great customer experience and expertise regarding their knowledge of small engines. I have also had my small engines repaired and serviced here, and I have always had a great experience. It was tough to find a trustworthy company that doesn’t leave you feeling like you are being taken advantage of. I drive past many other small equipment dealers and always look forward to spending time here. They have a large selection of equipment and service items to keep my uptime up! Great company!

These guys are great. Not only did they give me a good deal (I shopped around) but I have a place to go for repairs! I have sent some stuff to them on its last leg and they were able to bring it back to life. Hal is AWESOME!

Very poor customer service! Its all about the money and they say they are honest and Christian folks. Then the woods are full of them. They over charge and do repairs that are not needed, then over charge you for something different. Very bad experienceI do not have the invoice number, but these folks know who I am. The owners response is very untrue. Bad experience. . Its all about the money with the owner. Do yourself a favor and go elsewhere because you will not have a pleasant experience and that come from a man that works at this business and used to work with the owner at a business and he robbed them blind. He just didnt get caught.I will come in so that you will remember me.I worked with the owner at black industries and watched him steal hardware to use in his own business. Still up to his old tricks

I purchased a new Stihl weed eater that has the capability of adding attachments. Thomas Porter was knowledgeable and extremely helpful. A fried of mine gave me an older hedge trimmer attachment and I couldnt figure out how to get it to work on my new machine. Thomas said bring it on up and we will look at it. Thomas showed me how to attached it and off I went. Thomas could have said it doesnt work with the new machine and sold me a new $250 attachment but he was honest and helpful and I am a customer for life. This is a great business!

Awesome group of people, very attentive to whatever issue you may have, thanks for your professionalism. Will recommend to others.

These guys are awesome. Tell them what you need when you come in and they will surely point you to the right thing! I bought a chainsaw and two different blowers from them. All were bought per their recommendations which were spot on.Their service is also impeccable, Had my saw serviced here under warranty and they fixed it WHILE I WAITED then showed me how to keep the problem from recurring.Kind, efficient, knowledgeable. Do NOT shop at a big-box store when this place exists!

First class operation. What ever you are looking for, they probably have it. They also offer an excellent repair service

They offer a broad range of zero turn lawn mowers. Also they have a 0 percent finance rate for 42 months which is better than Lowes or Home Depot. They have a great service department. No high pressure sales tactics which made for a pleasant time searching, but at the same time they answer any questions you may have. One point that impressed me was how after the sales they will take the time to competely cover ever little detail about the mowers. Hey they even gave me a nice hat, as well as a gave my son a complete set of mower blades. On a scale of 1 to 10 I will give them a solid 10 any day of the week. I highly recommend anyone looking for a mower to come by here before purchasing elsewhere. They offer many mowers and they have their own financeing that is excellent 42 months with 0 percent financing words does not when do justice for this place. A1 all the way around.

Kendall was knowledgable, quick to interpret our needs and provide information that helped us make an informed purchase decision. First rate customer service from everyone with whom we interacted. We are pleased to have done business here with knowledgable professionals rather than buy from a big box store.

These folks have a vast selection of chainsaws in stock, as well as replacement parts and accessories. The staff are friendly, helpful, and knowledgeable about their products.

We called looking for a tyerod for our Polaris. We told the guy on the phone that the tie rod was bent and he said he had the part. We live a hour away and arrived there 1.5hours after making the phone call. We get there and he does not have the part and he thought we talking about the tyerod ends. Lack of knowledge and a complete waste of our time.

The staff is friendly, helpful, and knowledgeable. Good experience and Ill be back again.

They sell and repair tools, sharpen chains and have arborist gear, not the best prices but the staff is helpful.

Ive been there several times those guys know what they are doing very helpful Im going there tomorrow

Good place for atvs and more vehicles

These guys are awesome! They spent time on the phone solving my problem so I wouldn’t have to spend money I didn’t need to. Guess where I’m going next time?? That’s true customer service.

Terrible. I was there 15 to 20 minutes and not a single hi ...or can I help you? from anyone. So, I went straight to Brewer in Henderson and bought a bad a$$, 2018, side-by-side and customized it with accessories. Its a beast! I gave 1 stars as a thank you for being so rude because it got me to Brewer and those folks are top notch!!

Great bunch of guys to work with each one of them took their time with me making sure I got the correct part thanks guys

Ive frequented this business a few times and they were overly friendly, helpful and gave me unconditional customer service regarding equipment purchases and landscaping advice. Good guys; if you look for bad...youll find it. Think Win/Win at all times!

Great place to do business!

Always friendly..... always have or can get what I need...the best place on this side of town.John and the crew know there stuff.

I purchased one weed eater and hedge trimmer both from them. the trimmer has a minor issue after a while, I brought to them and they repaired for me, I expected some fee for sure. when the repair was finished, they told me it is free of charge. WOW and the repair man was very nice and show me what was wrong and told me the items I bought from them have 2 yrs warranty by default.they are all very nice and professional from the step i was trying to select items to repair when i have an issue.BTW, the prices they gave me were lower than any shops around Triangel area. i called many places for the same products before i came to them.I would rather leave those people 10 out of 10.

Such a great experience! The guys are very knowledgeable.... Bought a 6500.00 mower!

Excellent guys, they always take extra minute to explain how your new equipment work, the guys on the shop, great and friendly team, Ill recommend this guys all day long!!

Great service

Good honest people that are helpful and knowledgeable about any and all products they sell, I recommend them for all your outdoor equipment.

Very knowledgeable staff. Great selection of products. Looking at Stihl blowers

Longtime customer. Always friendly and professional service. Would and do recommend.

I have bought many things here in the past and NO MORE will I.I will just say not trust worthy and over priced.I carried my chainsaw to them to work on and was told it needed a carb rebuild and what it would cost. I said NO and would pick it up. I got it back in a box of parts with a hour of labor charge. REALLY..... I took my chainsaw and weed eater to another dealer that I use to use all the time and got both repaired with 2 new carbs at less then what they wanted for just to rebuild one. SAD that they have to make their money like this. SAD

They had all the parts I needed to fix my DR brush and field mowers carburetor.

I just bought my second Husqvarna mower from Hal about 3 weeks ago. I enjoyed the first one so much that after eight years I decided to upgrade to newer mower with upgraded deck and features plus we bought a new Husqvarna push mower for trim work. Hal serviced my first mower and will be the shop of choice for all my needs. Thanks Hal and the Husqvarna ear protection, battery charger and seat cover are excellent!

Repaired my Husqvarna and the moment I tried to use it, no more than 2 weeks after I picked it up, it wont start. Neither Ed, the repairman, nor Allen exhibited any desire to help me without a pick up charge for the mower. Im 14 miles from the shop. Its only about money here. Do yourself a favor and go somewhere else.

Great customer service - helped me out of a bind with a quick turnaround. This shop has serviced Stihl and Polaris for me for years, has always done a good job at reasonable prices. I would recommend them to anyone shopping or trying to service Stihl, Polaris, Hustler.

It was extremely wonderful

Great customer service, very knowledgeable and helpful

Nice service and the folks were a great help

Very friendly and helpful staff. Well stocked with equipment.

Everyone friendly,and very helpful.Will definitely come back to buy,and for service.

Great sales team & and awesome service!We buy all of our landscaping equipment here, they cant be beat!

They know there stuff top to bottom in and out all ways ready to help

I went in there once to sharpen my mower blade and was in and out in no time. Probably took them 5-10 mins to sharpen my blade.

Friendly staff. Great prices lots of items to choose from.

Good

A 👌

Called Quality Mower & Saw equipment this morning accidentally instead of Quality Equipment (both authorized Stihl dealers) to check on a BR 450 blower. The names were so similar I assumed it was the right place. The man who took my call was extremely rude, angrily telling me “you need to know where your blower is before you call” and hung up on me. I am in the landscaping business will be sure to avoid this vendor at all costs in the future for any equipment or servicing of equipment.

Went to purchase a new chain for my Husqvarna 460 Rancher. Instead they looked at the old chain and decided they could repair it, which they did free of charge.

Very good customer service

Good price in my mower.

The salespeople are prompt, friendly, and accommodating.

Great service

Best place for the real stuff

Great quality service.

Found a nice Echo

Expensive but u get what you pay for

Very good

Always really helpful

Positively

Always get it right

Excellent service

Great service

Excellent place, and friendly staff

Excellent