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Walmart Auto Care Centers
5450 New Hope Commons Dr, Durham, NC 27707, United States
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Walmart Auto Care Centers
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La
Review №1

Website hours outdated. Auto services are on brand for Walmart. If you want a fast oil change, go elsewhere. If you need to save money while grocery shopping, you’ve found your spot.

Pe
Review №2

Will never use or purchase from again - but feel free to use them if you like being ignored, not called after services are finished and also when YOU have to call them 4 hours later for a tire to be put on a rIm - they are completely rude to you on the phone - if thats the kind of service you love by all means have at it!!!!!! Lol!!!!

Pa
Review №3

The loop is always good! Fresh food, quick service, clean restaurant.been going for ten years !

We
Review №4

Outstanding service. The auto center manager is extremely nice. The service center manager and staffs are very nice too. The Walmart auto care has good price too.

Mo
Review №5

Called a few times this one day I needed to replace one tire, and was looking to buy all for tires, but they never responded to the call. Towards the end of the day a lady picked up, with the least effort in her voice to assist me, and put me on hold for 11 minutes. I hung up. I guess Walmart doesnt need my money anyway.

Pa
Review №6

The manager and most of the crew are fantastic. One lady argued that I didnt have road hazard and if I hadnt kept the paper from last time I would have been s.o.l.

Ol
Review №7

I came for regular oil change they couldn’t do it due to cap being super tight ...okay I left, my car has no problems before today I was driving on high way and the bottom part of my car just fell off they didn’t make sure they put my car back up the way it was ... I was dragging the bottom to the nearest auto care . And btw I waited 3 hours for them to tell me they can’t do my oil change .Worst experience ever !!!!

JK
Review №8

I went to get a pit crew oil change at approximately 11:45 a.m. and I just got back my vehicle at 3:50 p.m. Mind you that they werent even busy and I witnessed 4 cars that came after me including 3-4 cars before me got service because they are getting new tires. I called corporate to complain about my experience and they told me theyre gonna talk to the manager to find out whats the problem. The manager went to the service dock, walked back into the store and didnt even acknowledged me nor even apologized for the Inconvenience. Dont waste your time and go to Walmart auto care because theyre affordable, go to a reputable auto care company and spend the extra buck or two and get professional service done to your vehicle.

Cr
Review №9

Why a one? I came in and asked if they would be able to do a service by a certain time because I had somewhere to be. They said YES no one was waiting. I came with a little over an hour before I had to be somewhere. I had to have two tires changed. That process does not take that long. They didn’t finish by the time I asked it was much longer after and they were just hanging out talking, eating and not finishing my car as I watched them. They could have just said no because these people are the slowest moving people I have ever seen and I would have come back at a later time when I could just casually wait and it wouldn’t matter.

Ka
Review №10

Girl said my oil change would be 20 minutes. Cool no problem. Came back and then 1.5 hrs later it was just being finished. Paid and went to my car. And they scratched the side of my car up. Didn’t even apologize

Au
Review №11

A monkey with a wrench could do a better and faster job than this place. Plus I got charged for new valve stems. 1. Never was told about new valve stems being installed. 2. Never asked to have them installed. 3. When I asked why I was charged for something I was not advised of or asked for and I was told it was mandatory and Walmart policy... no apology for not advising me of it or anything of that sort. Definitely goes to show how much they care. I have had my tires changed plenty times before at varying walmarts and had never been required to change them. If this is policy Id love to see it. I have a friend I went to school with who is assistant manager at an auto center in Virginia who knows nothing of this policy.

Em
Review №12

I arrived around 3:00 on a Thursday to have one tire patched. Had to wait in line for about 15 minutes to initiate the service with only 1 person in front of me, 3 employees standing behind the counter, and only 1 of 2 computers being used. I was then given an estimated wait time of 1.5 hours because there were two cars in front of me. Returned after 2 hours to pick up my car and was told they had not started working on it yet. About 45 minutes later they informed me that they would actually need to replace my tire. About 20 minutes after that, the mechanic came in to tell me that my car was done and that I was just waiting for the cashier to return to check me out. When she finally returned several minutes later, she informed me that she had lost my keys and had to go find them. Finally left after 3+ hours and will definitely not have my car serviced at Walmart in the future.

Ta
Review №13

My husband arrived 10 minutes after opening on a Saturday and only 1 employee was working. He was told it would be a 1.5 hour wait because 2 customers were ahead of him. He arrived before opening the following Monday to fix a tire. They completed that but refused to check pressure and rotate the tires. Again, 1 employee was working as well as the super slow cashier. I guess they cant keep customers or employees!?

cl
Review №14

Quick, fast, and thoroughly done....I went for a CD player and was shown one that was exactly what I wanted. Save money Live better!Thanks Walmart 👍

Al
Review №15

Israel and Shaunta provided amazing customer service for my mother. I have never been anywhere where the mechanic comes out and talks to you about your car service. I will definitely be bringing my vehicles here in the future.

La
Review №16

Came before 7 am to have my new tires put on. They did not open the doors until 7:15 (hours state they open at 7). I have been here for 2 hours at this point. Absolutely no chance I will be returning.

Pa
Review №17

Just left the tire department. The cashier was rude. Instead of asking me if she could help me she says do u need some help. Course I need help Im standing in the tire conter. The way she was asking me things was in a way like I might be stopping her from something. If I didnt have a warranty on this tire I would come back here every. This isnt the first time this has happened. Never coming back to this store tire department.

Ms
Review №18

Yes the wait can be long but there is a reason for that. Best place to buy affordable tires and receive oil changes. Just do a little shopping while you wait the location is perfect!

Mt
Review №19

Make yourself a favor stay away from this shop. They do very lazy poor job. When you’re back to correct their mistake they are rude to you.

Yo
Review №20

I just called there a few minutes ago and the young lady I think her name is Keisha is very rude her customer service is horrible and if you talk to me like that over the phone I know you dont care about me in person so yeah Ill just take my business somewhere else. If she doesnt know how to asnwer the phone and sound happy about her job maybe thats not the right place for her. Im a manager and the first thing you learn is separate your personal life from you work life. Have a great day

Q.
Review №21

Honest advice: If you purchase new tires from Walmart, do not get them installed there. They are cheaper than average shop but they do flimsy job. Most of their employees doesn’t even have very basic knowledge about the tires.1- They charge you for brand new valve stems but they don’t change them which only takes few seconds to replace them.2- Balancing also bad, steering wheel shakes on highway because of flimsy balance job.You have no option but pay for balancing second time at another shop or your new tires will wear faster and cause other suspension issues.Make yourself a favor and go to reputable shops like Chapel Hill Tire for brand new tire installation.

J
Review №22

I had to get the oil changed in my Toyota RAV4 and I was really worried about spending a lot of money on synthetic oil plus the cost of labor. I paid about $45.00 for the oil change, including vacuum service on the inside of the car and they checked over EVERYTHING to make sure the car was in working order. Definitely getting my car serviced here again.

Sa
Review №23

This was the worst tire install experience I have ever had. First I showed up at 9AM on a Sunday to get the tires I had ordered ship-to-store installed. The crew didnt show up till 9:25 (25 minutes late) to assist me and 3 other customers sitting outside.When I got in to the store I was greeted with DMV like etiquette and a terrible demeanor from everyone I spoke to.After an hour of waiting for my tires to be installed I was called by Walmart to let me know the name on the tires didnt match the name on my install order (Was never asked for an ID from anyone).So I waited 3 hours for my tires to be installed when I was second in line for service. Pay the extra $20 bucks and take your tires to someone else.

Sa
Review №24

Since, yesterdayI didnt get any chance to change tire and even though come back on next day the same thing was happening . There is no car in service area but they cant get my car to change tire after several hours.I dont really know how they run the business.Obviously, I can see in review and rating.

Kr
Review №25

Reasonably priced and unlike other car places, they actually told me the oil wanted was more expensive and I should get a cheaper one! They also told me to ignore the mileage oil change reminder and told me when I should actually have it changed (later). I was impressed by that!

SN
Review №26

These guys are awesome. Anytime Ive ever come here Ive never had problems.

Pa
Review №27

Most incompetent group of workers and easily one of the worst experiences of my life. Would give 0 stars if possible

Tr
Review №28

Customer service is terrible here. Dont waste your time, money, or effort with Walmarts Auto Care Centers.

Ki
Review №29

I read other reviews and expected a bad expierence...but I did not! It was a good price for replacing my tires. Only took like 30 mins..and they were friendly. They charge a $10 fee for a warranty on the tire just incase which is great. I will be back for an oil change ! Give this place a try if needed

Ky
Review №30

Very quick service! Kind staff as well

Sa
Review №31

Bad service.. disrespectable people.. I will never back to them for abt service.

L
Review №32

Brought my car for wheel balancing and was refused service.

Ki
Review №33

These guys a super sweet and accomodating.

Da
Review №34

Nickel and dimed me out of $120.00 for oil change and a tire. Was here at 7 am and didnt get my car until 930. Took my old tire without my permission. Im leaving before I go off on someone.

Le
Review №35

Horrible! I waited over three hours to get my tires replaced. And despite the fact that there were multiple cars needing service, there was only one technician working. The auto parts manager was yelling at an employee in front of the customer although he wasnt doing anything except playing on his cell phone in the back office. Dont take your car here unless you have nothing better to do then wait all day and you have little to no expectation of good customer service.

Go
Review №36

Overcharged me . After a slightly long argument they changed. Not very polite staff

Ma
Review №37

Associates are customer service oriented.

Jo
Review №38

It seems like this location is really poorly managed. Ive tried to go there twice for service (once to try to buy new tires and the other to get a tire patched and tires rotated). Both times I arrived more than 2 and a half hours before the posted closing time, only to be told that they were closed and only had two techs working.

An
Review №39

It actually closes at 7pm!! not 11:59 as it says.

Information
5 Photos
39 Comments
2.5 Rating
  • Address:5450 New Hope Commons Dr, Durham, NC 27707, United States
  • Site:https://walmart.com/store/2137-durham-nc
  • Phone:+1 919-489-8819
Categories
  • Tire shop
  • Auto parts store
  • Car battery store
  • Oil change service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:No
Planning
  • Quick visit:Yes
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