I have to thank the staff at this location for showing amazing customer care and also for showing incredible empathy for our family, while unexpectedly changing an alternator.They helped us with everything we needed to get the job done while on our way to Miday airport.They went far beyond customer care!Thank you Crystal. Vin. And Nickolas!

Had my order ready to go and even double check the plugs make sure they were right ones great place to come to for your needs

Worst costumer service, old man at register is cool but he has no help

Good place to buy auto parts!!

Always great service and helps me with no problems because I am handicap theyre really respectful to all the people who go there and take time to great everyone as they walk in and ask how may I help you... I Appreciate them for that...

Not good waited in line for long time they put my windshields whipper on you need more just one cashier in store in morning had to go to another Advance Auto

Erica was very rude to me at the East Chicago store someone was supposed to bring my items out for curbside service because Im disabled and when I called in she wasnt very nice as I was trying to explain to her and she put me on hold and left me on there so I had to assembly wheelchair and go in but once I got in I explained to her and she got smart with me when I got in there but Johnathan was a great help made my experience a lot better he should receive employee of the month GREAT JOB JOHNATHAN!

Great people, great customer service, and all around awesome store!! The staff are experienced and professional, and i never have to wait long to be helped. The best!!!

Fast service

This was the only store in a wide region it carried a very specific part that I needed. When I got the part home and tried to have it installed on my car it turned out to be the wrong model. I called the store manager and mentioned that the part they had given me did not fit my car. He told me it was against to store policy but he would refund my money. I went back and without fail he refunded my money. Great customer service like this makes you want to come back.

If I could give 0 stars I would. I went in today to utilize their UPS drop off a Hispanic male worker with black glasses and bald spot (wasn’t wearing a name tag) refused to help me because “it was above his pay grade” to check in my package. He screamed across the store TWICE for another worker to help me, no one answered or came. Finally a female worker who happened to notice I was waiting to be helped, helped me. I will never use this location as a UPS drop off or pick up again or for auto parts. WORSE customer service ever!

We broke down on our way home from Chicago this passed weekend. Crystal and Vince helped us with parts and tools to get us back on the road and home safe to michigan. Great customer service these two provided. Made a very stressful situation into an easy experience with 2 great employees.Thank you!

Today I had an emergency and Advance Auto did nothing to help rectify the situation. I placed an online order for my son, he needed an alternator at that moment, his car was being worked on the moment when I placed the order. He went to the East Chicago, Indiana location to pick it up. He gets there and the manager Claudia would not allow him to pick up the order. She told him he needed my Id and the credit card used for the order. I was at work during all of this so there is no way for me to be there. I called the store and explained the situation she did nothing I offered to fax over my info to show the order was authorized by me she said they didnt have a fax machine. So after going back and forth I finally had her cancel the order. So my son left with no part and his car still not working. I have never been so mad. What is even move crazy the night before I ordered a battery at a different location and my son picked it with no problem. Clearly this company needs to update their policies to better help customers. I just know after this experience I will never buy from Advance Auto again

They were very helpful and very nice I got windshield blades the man who helped me was very nice

Helpful and attentive service. Oil and filter are always on discount. Only $36 to replace the fully Mobile synthetic oil and filter to my car.

Well not very organize !!! You stand in line and people walk in and get serve. Then you move to open register and they talk on phone while you wait!!!! Then you pay and they dont even put your purchases in a bag!!!!!! I need not say more !!!! Will not go back to that store !

The people working there are nice but the online experience was not good. They do not give info if the product is left or right side and orders the wrong part.

This is one of my best plays myself as a mechanic Im always depending of a good parts I cannot afford to just go ahead and put a replace or put any parts that I know its not going to be in a great shape or a good part with Advance Auto Parts would provide that service for me of course he does thats why Im there all the time

Very helpful young man working their

Its been quite sometime since Ive been here but when I was the employee service was attentive to my needs and I was in and out

I always have great experiences at Advance Auto parts. The staff is very knowledgeable and helpful and they always go above and beyond.

Very helpful

The staff was very helpful and nice

Always have Jeremy help me there!!! hes great as well as the staff 🤗🤗🤗

Had exactly the parts I needed

Vin was great!!! Very bust but handle well

Friendly and helpful! I would recommend anyone here.

Good prices fast service in good people

Awesome service from staff all the time

Friendly Staff, Great Prices

Good place.

Great service 👍

Great place for your auto needs

Overall not very friendly.

Good customer service excellent

Great employees Julio and Vin, great guys, great guys!!!!

Good prices, good help from salespeople

Got a diagnostic on my care. It gave a code right away.

Delma was rude and not wearing shoes

Friendly staff and knew what I was looking for by giving a brief description.

Parts were poorly packaged

Clean and competitive prices.

Good prices and discounts

Its cool

Knowledgeable and helpful associates. Thanks!

Excellent prices.

Has the parts I need most of the time

Great service

My spot

Great service!!

Had what i needed low price

Good service

Awesome

Good

Great

Excellent customer service good prices almost always have everything you need to fix cars.