We went there on a Sunday afternoon. There are always a lot of inspiration by visiting Ikea. Kids had a fun too. There is one issue it was too crowed in the store especially during the pandemic. The map and signs make me confused every time when I am there. I did my best following the sign but ended up scratching my head. A alarm was triggered when we were at the market place. People got nervous but still evacuated in order. It was confirmed a false one. It was a nice experience anyway. Will be happy to drop by in the coming future.

Ive been to many Ikeas and I have to say that this one is the best. First of all, palm trees as you enter.Their bistro area is really organized and you order at kiosks (we dont have them on the east coast). There is a large board to tell you when your order is ready so you dont have to crowd around the counter. It did take quite a long time to get 2 slices of pizza, probably about 15 minutes.The check out people were very nice and helpful.Parking is good in the garage, but it was so crowded that you do have to drive around a bit to find a spot. Its good that you can easily bring your cart to the car and not have to drive around to get your stuff.Like all Ikeas these days there was so much out of stock especially in the office department. Im not sure if/when they will catch up to demand.I wanted to try the new vegan ice cream dessert, but like my home Ikea, they were out of it.

Well, for a store this is a huge place. Lots of items to look through and you can always find something to buy. They are famous for modular design and DIY set ups. You cant get wrong if you like the overall design. We went after 4 years and found the same items. The designs must be popular otherwise they would not have kept it in the catalog. But it also meant we did not see any new design. If you are setting up an apartment for the first time, this is a good place to start. Relatively cheap, contemporary, modern, fun to assemble, and serves the purpose.

The staffs were friendly and helpful with finding the stuff.Well organized store but a super busy one same as other ones especially during the weekends.Right now most of what we were looking for from bed frame, table, chairs to door mat were out of stock (in-store and on-line).Food court at this store is clean but there is not enough seats so you have to wait a lit bit in a busy time.Try Swedish food section is one the best! You should stop by!

We went on the weekend. I looked up the product we wanted on the website before going and found the aisle and spot where it was in the pickup area. We didnt have any trouble parking. When we went in we found exactly the inventory as described on the website. We did self-checkout which was easy and fast. There was a line at the elevator and one elevator was not in service, but the line went pretty quickly. The product was easy to assemble and fit perfectly where we wanted it.

Let’s face it. IKEA is an immersive, experiential destination. Not a retail trip lol. The food: nailed it. The staged little rooms that make you want to lie down and write in your gratitude journal. Nailed it. The entertaining graphics on the instructions: Nailed it. Those little cookies with the hearts…

Fast shopping but remember to check if they have it in stock! Every ikea feels like a maze but worth it! It can be fun and adventurous

Ikea has friendly staff. Everyone was very polite and nice. The cafe staff was helpful and managed the lines really well.You still have to wait in line but all orders can be to-go, inside paper take-out boxes. IKEA has wooden utensils and paper boxes. Way to go IKEA 👏

This store is much more spacious and organized than the one in Emeryville. They also tend to have more in stock than other stores. Pro tip: if you go during the week, youll potentially have the store for yourself.

Stock levels seem to be returning to more normal levels. Tasty food, cheap furniture, its IKEA.

Big store, quite crowded on Saturday. Its fun just to walk from one area to other area to see the room decorations, to get an idea especially if you just move to the new house.The furniture is quite expensive but small items like candle, kitchen items are cheap.

We like going to Ikea but we hate when the item they have in display is out of stock.Lately every item is either out of stock or oversold and there is no timeframe when they will get it back.The good thing about going to Ikea is that you can imagine how your room/kitchen/bathroom will look and the furniture they sell saves a lot of space, however it is not meant to last. If you use them properly I give them 2 to 3 years of life, if the use is heavy they will worn out pretty quickly that you will need to replace them.

I like the store but there is no stock in some essential products. Today I could hardly get the furniture I was looking for for more than three months. Also the dining room is closed earlier and some employees do not give good service. The store is no longer the way it used to be.

I love the roominess of the store, the selections and the prices are ridiculously low for what your buying.

I really like IKEA. They always have very nice ideas and designs.

I generally like going to ikea but there’s something about this location that always ruins the trip.The worst part is that they will show stock for items (even on their computers on site) but 4/4 times I’ve been here there will be empty shelves where its supposed to be.For extra fun just try the returns line once to experiment this location to its full effect.1 register open and a line to the food court. 🤬

No stock availablility on nearly everything in the show room. But the meatballs are good.

Good options to choose from, pretty much the only Ikea in south bay area. Online order and pick up option is good but pick up windows can be very narrow with long lines for pick up. Sometimes good and popular items go out of stock very quickly!

Hmm, what to say about this IKEA location. The little engine that almost could, but just couldnt. Pros: Nice displays, tempting home goods, & somehow the best kept secret--vegetarian hotdogs! Cons: Always limited parking close to the entrance, very packed with people inside (even during Covid), the worst squeaky carts (every time!), nonexistent customer service, & worst of all--many items out of stock all throughout the store & in the warehouse.

It was a good experience. I went when it opened,the best time to go. I found what I needed. I havent been there for two years not much has changed. Except mask required. It was nice to go back. Thank you.

Fun store to shop at. Only draw back would be that your initial experience is obstructed by not knowing exactly how to purchase an item like furniture. I figured you had to use the number on the tag somehow but it was unclear as to how to use the tag info. Once my wife and I asked a couple questions to other shoppers we were able to navigate to the right location. If I were IKEA I would set up the entry a little better to give shoppers a more clear idea. When we asked one couple they were in the same boat as us as first time and so we werent the only ones which made us feel better. Great product otherwise!

I went to IKEA to search shelves for a bookcase I bought years ago. Since I didnt have to go through the whole store, I and went immediately to the returns area. I waited maybe 2 minutes to talk to the person in charge of returns and described what I was looking for. He gave me a location in the warehouse where he thought might be correct. It was dead on. Three shelves and 15 minutes later I was out the door. One of my easiest trips ever to IKEA

This review is for their restaurant. I ordered the Swiss meatballs meal for a late lunch during the covid19 pandemic. I got on their waiting list and after 15 minutes I got a text message. Indoor Sitting was available with plenty of social distancing and masks were mandatory. The food was good and the views of the East bay hills are pretty, good value. Parking is plenty unless you really want to be near the entrance.

Meatballs...linconberry....fun....

Not much to not like here. Heck, walking through the store gets you half your daily steps! Lol. Seriously, fun shopping and super interesting low cost items.

Want to give a shout out for Dwain in Kinchen design department! He is the top skill one around the apartment, very nice on hard problem solving and fine knowledge base for all details! Btw, his welcome personality and sense of humor also make everything much easier 👍 five stars!

Loved visiting this place with Wifey. I was the one who went crazy about the amazing furniture. This time most things we wanted were out of stock, but thats okay.

Hmmm. Flagrant mistake on their opening hours. Restaurant opens at 11am but the sign says otherwise (9:30am)

It was ok. Compared to San Leando one, I liked that most.. this one is very crowdy even almost closing time.. everything else is fine. Hardly anyone to help you, if you need any information about products or product availability.

Love the showroom, ingenuity of the products, and prices. Downstairs, the items unavailable were disappointing, hard to find a staff member to help. All in all, worth it!

The food was good and cheap! This is still the place to go when you need furniture that is affordable and easy to assemble. Tip: 1. Parking on the second floor is closer to the entrance of the store. If you have large loads park on the bottom floor. 2. Follow the arrows to not get lost try not to veer off too much. Grab a pencil and note paper usually near the computer kiosk to jot down item numbers.

Its IKEA. Tons of nice furniture and other home goods. The only con is that the store is too big. No store should be this big. It should be illegal.

I have been to 2 ikeas in the bay, one here and one in Emeryville. This ikea in palo alto has a parking structure with many parking spots available. Also its just right off of 101 and it is super easy to get there, shop and get back on the highway.Like all the other ikeas, this store has many great products and its easy to navigate through the store. Prices on some products are unbelievably low, and there are some that are not really the best deal, so do.yoir research before purchasing some stuff.As it was during the pandemic the main food court was closed, but the shop by the registers was open so you can still get an ice cream on your way out.All in all, had a good experience there and people working where somewhat knowledgeable and helpful in finding what we exactly needed.

Their return is kind of difficult and they cannot get the receipt from the Ikea family card number, we have to get it ourselves and their app doesnt work so it has to be from IKEA webpage.Thats the only hazzle recently but their food do compensate for all, they have a waiting system in place and they allow only a fixed people into the dining area, the best idea would be to join the virtual line as soon as you come in and go shopping, you will be notified once its your turn.

Great place to buy household items at a great price

Bare shelves extremely long back orders... Very few employees but if you find one they are helpful.. Because they will just tell you most things are back ordered good prices on the stuff they have!

They only had 1 out of 3 furniture pieces in stock, so I wasnt happy. The 1 piece I did buy was frustrating to assemble, but in the end, Im glad that I bought it.

We always have fun browsing through Ikea. Picked up a few things, and well be back in a few months

Good selection of furniture with reasonable prices.

I had ordered something to go pick up and when i got there they no longer had what was my order. They said they had canceled it for unknown reasons but didn’t let me know via email and instead continued to send me an email it was available to pick up. Very poor experience and service when it came to picking up items.

Many of the furniture items I needed for my apartment was out of stock, which didnt upset me. What upset me was the lack of hospitality. The workers there were extremely rude and refused to provide help.I have had better experiences there years ago, but because of the experience I had recently, tomorrow I am returning everything and will never shop there again. I understand that we are all suffering due to the pandemic, but that does mean people should forget their bedside manners.

The lines were a mess. People were cutting in all over. I had 12 ice cream scoops so I couldnt go in the 10 item line and the people with shopping carts kept trying to push me out of line. Just because I dont have a shopping cart doesnt mean Im not trying to check out. Set up some ropes or something to manage your lines. More self check out stations could help.Also the kids section was different and the art supplies were more limited. The smocks I love were no where to be found! Skip for back to school shopping.

I was given the run around from spare parts > info booth > yellow shirt front house staff, which that female then tells me the spare parts dept. female was incorrect with her info and asks me to go back. I emphasized that as a customer I shouldnt be given the run around if some of their staffs were not trained properly. The staff in the yellow shirt escalate to another yellow shirt gentlemen which took the rest of the evening in an attempt to locate the 4 screws I needed, thanks to the Front House Male Staff, J, that took the effort that actually know what needed to be done. 45 minutes later, I left the store.

First time visiting this IKEA location. Overall a great classic IKEA experience - the food was warm and delicious, and very affordable as always!Didn’t have an issue parking during a weekend, which was my biggest concern. Will definitely go again.On a side note, it’s good to know that you can Doordash IKEA food now, too!

Not very satisfied with the service.. didn’t know line was on the side of the snack bar and this lady came up and said they were in line. Guess I didn’t hear her the first time so she brought over a lady who worked there to tell me. Also told me they didn’t have meatballs there. Yet, I saw multiple people go out with meatballs. Anyways, I’ve also had other rude experiences at this ikea. New to this area so not a very warm welcome. Although Tom who works upstairs in the furniture department is very nice and kind. He’s always willing to help.

Always cheap and cost effective! Love the restaurant and toys for dog/children there!!!

Horrible return service !You think it takes a long time because the line is long... NO! It is because of poor return system and lack of training. Only 2 registers opened...seemed like one person didnt know what they were doing and was in training. The trainer left and the trainee didnt call for help, just waited for the other worker to come back return took 35 minutes! Its ridiculous

Ikea in 2018s used to be a best place and cost worthy shop to buy 1 stop shop items to all your house hold items. But now I think they couldnt concentrate on the quality that they deliver.I got a pan with glass lid, which In the 2nd use got cracked into half - just like that. In fact the cooking was done in the morning and in the night, to my surprise the lid was broken into half without any small bits and pieces.Check and buy your items.

Wide variety of products at great prices! My only complaint is it is nearly impossible to find the exit. I hate to think of what would happen in an earthquake or fire.

Even though they sell some things that I really like, this store leaves sad impression. 3 of 4 ordering terminals at Bistro after the checkout line aren’t working. Order status screen is off and it’s hard to know when your order is ready. Returns line is incredibly lengthy and slow. This is a no surprise as only 3 out of 7 returns windows is actual open. Employees are unfriendly, slow and seem depressed. One of the elevators down to the garage is down (not working) for a long time (at least two months). Lightning section is a mess. It’s difficult to make sense of the items they sell there if you’re not familiar with Trådfri devices. Some items are out of stock for years.

Like any other IKEA you can buy everything you need for the house. Shelves are usually well stocked and you are not disappointed if you know what you want. Parking is always available but could take some time. Getting in and out of the parking lot can be a bit tricky.

Your ideal place for furniture selections that are setup as displayed items. The store is setup nicely and accommodating to floor planning that provides assisting to walk through displays. Though the bathrooms can be placed in more accessible areas or there needs to be more of them in this large building. I did not try the food court but the menu items looks healthy. The downsize is that they have limited checkstands that offer cash transactions and are not worked properly, so be on the lookout for this. I overheard that there were discontinued items still on display and was unfortunate for those look for these items; they would not sale the display items due to safety r ed regulations. The location. Of items at the end needs upgrading to provide better eye coordination, it was difficult to read the small hand written print on the tracking tags. But overall value is spot on, as well as clever designs for smaller spaces. Its a must go to for college and re-modeled homes.

The go to place for cheaper made and priced furnitures. The store routes you through their maze of sections and two thirds of the way... youre hungry and can dine at their wonderfully timed cafeteria. From meatballs, chicken tenders, salads, mashed potatoes and fries, there should be something on the menu. Your final leg of the store takes you through their smaller accessory items like clocks, lighting, pillows, kitchen utensils, etc... Right before you reach their lines at the cashier, is the wearhouse where you pick out any of the furnitures to take home and build.

A marvel of Swedish engineering and efficiency. If youre looking for something specific, look it up on the website first and ensure that its in stock to save yourself some time.

I get all my home decor ideas from Ikea. All our furniture are bought from Ikea.

Surprised by the quality of the veggie dog. The toppings were exquisite. Enjoy the mustard. 4 stars for no pretzels.

I’m not sure why I bother coming to ikea any more. Every time I go I spend time looking at furniture and pick out what I want, only to find it is out of stock in the warehouse. Today this happened with all 3 pieces of furniture I selected. I live too far away to return when restocked. And shipping costs are outrageous. Even in the restaurant today, I decided on Greek salad and chocolate cake after being shown images of them repeatedly while standing in line for 30 minutes. Only to find neither of these were available. It’s like a nightmare version of Disneyland in which you stand in lines and crowds all day without the payoff of the ride at the end. I don’t know if I want to put myself through this again. I may just shop at target from now on.

Disappointed with the customer service, especially it being mine and my husbands first time ever in an ikea store. It was so fun seeing all the different displays. Spent a few hours in the store. But after searching we found the dresser we wanted and was told there was one in stock. Went to the aisle and there was non left. An employee came to help and began to tell us there has been none in stock for a while. We showed him the picture that his coworker showed us upstairs that there was one in stock. He then checked and said “oh yeah it says we have “ONE” in stock”. But “we don’t have any sorry”What????? So there is one? Or none? I was disappointed and now I am discouraged from ever going back. I don’t like that inconvenience and dealing with lazy employees.They do have some cool things though. And cheap stuffed animals that I bought for my kids.

Check out staff un aware of what guest is purchasing, checking the next guest stuff even when we try assisting by putting a divider to ensure there no confusion, staff failed to take some of our stuff and got defensive with responding I dont see what your speaking of over all store great..

Today, I experienced the worst situation ever!! I bought a children’s table. As soon as I opened the box, I realized that this is used one. Every single parts have cracks or traces of nails. I really don’t understand how this situation can happen? When they receive returns, would they just put it to the store area without any single inspection??

Again another amazing Ikea experience. Stopped by for dinner and some kitchen supplies and was not disappointed. The Swedish meatballs are amazing (you can get 8 for 2 dollars). One of the best store experiences you will ever have.

IKEA 🤘 all kinds of furniture from expensive to inexpensive. House hold items at good price. Durable and trendy styles.

Easy freeway access, but checkout line was slow.

Pretty much like all the other ikeas you would visit. My biggest gripe is most of the popular items are out of stock, even though online it shows they have inventory..

As usual, whenever you need something specific, they dont have it. Went there twice within the lat 3 months to get some container lids, none to be found. People were running around, like a scavenger hunt, and of course they dont have what you are looking for.Worst is that the food section doesnt have much stuff either. And they close at 7 pm.Not good IKEA. Get a grip, reduce your prices and stack up properly, or fire your logistics people.

Ikea is great in theory, but there are so few in the bay area that on weekends the line to get in takes 90 minutes and the line to pay another 60. So, if you cant go on a weekday, Id say give it a miss

Nice place for shopping,reasonable prices for home decor and furniture,best place to buy peaceful furniture. Customer service is always as expected little worst at Ikea. Long wait times, no helper when needed. Has to find things own especially weekends. We buy here reasonable home stuff and regularly Candles for home. Go to place when we want to do Some shopping Activity..!

Wow! I love it its modern and you can decorate your house with out spending a lot of $$ so I like the price also how they organized the store, but I lost to exit from the children department to go to upstairs

Nothing there is in stock, even when I checked the items in advance on their app. They displayed a lot of things that are out of stock. It just frustrating having to dig around but found nothing.

Came on a Tuesday afternoon. Food choices at cafe is limited. Not crowded at all. Check out line a breeze.

What can you say about IKEA. Great prices good quality & delicious food.

How they be sold out of everything halfway through Saturday? Of course youre busy, restock! Also why oh why is it impossible to reach 101 south from the parking garage? I followed signs in the lot for like 10 minutes right up to a locked gate. So I finally exit and GPS tells me to drive like a mile down the road and through a series of crazy dangerous ramps just to get back on 101. Ridiculous.

Fast, friendly, and professional customer service. Very clean COVID-19 compliant store. The foodcourt is great and the food is excellent.

Location is convenient and we never had any problem finding parking on any of our many visits.

Great place for kids swim lessons (30 min)Friendly and professional instructors. My son loves it and made significant progress since he started couple months ago.

Amazing place for home furnishings. They have an amazing collection of items. I have got my home furniture from here at a reasonable price. They charge $29 for carry help and extra $29 for home delivery. The staff here is very helpful they sort all your queries and they have good knowledge of the products here. The computerised system here is also good to give a quick update about the product youre looking for (staff checks it for you). Usually the queue is long at the payment section. They have a open restaurant where you can eat food. They have beautiful designed some areas one can get some ideas to decorate their house.

We love going to IKEA and just look for item for the house. I wish they had more selection and food to eat.

Re-review: its better than Walmart.

Its very easy to check their catalog on their site and come here to find them. Parking is easy. But, finding the right section is like navigating a maze. Still love how great the staff is!

A good selection of stuff for all price range. Good part is you can get everything you need for home furnishing at one place. Make sure have the tool kit ready it will keep you busy for good amount of hours.

Their inventory stock has been running pretty low lately. However, its still convenient going to this location than to the other one in Emeryville.

This Ikea is much better than the Emeryville location. Its cleaner and less busy.

The bosses here are so groovy they are on ground level very down to earth people I love these guys .

Great place for throw away furniture and household items. Also a good way to occupying your kids for a few hours.

They have a poor system were u need to almost be an employee to write down ur item number then have to scan a bar code and then go down isle to try to retrieve ur item good luck employees dont help ! Waste of time such alot of items to offer but not alot help got employees Ikea?

I love IKEA, its fill up of a lot good things. I love it!!

So easy to get lost and the employees didnt seem to be very helpful especially if it wasnt their department. But they have cheap furniture and basically you get what you pay for

Too many people & not enough help. Long lines for cash register. Clean and very good merchandise at good prices.

Poor service for order cancelled, we ordered sofa and got notice that short of parts so we need to cancel the order, then nightmare began, we called 3-4 times to request status and they mentioned its approved and will take 5-7 days to back to your bank account. 1 month after, nothing happened, we called and they said the shop had to correct the amount of return then another 2 weeks. We got a letter to ask us to show up in store to show original card we used. The return department person was porker face and w/o any explained and just said it will take 5-7 days to back to your account . No any apologize that made customer waiting. Never again to purchase without actually seeing the items.. Poor service for IKEA Palo alto store.

Something changed...compare with 3 years ago. Empty shelves everywhere. Especially bed cover items are mostly empty. I liked IKEA as many assortment of small items. But today was almost regret to drive until there. Maybe Covid-19 made this situation. Even food court items are limited.

Nice IKEA location with interesting design solutions in showrooms. The restaurant is good as usual but in peak hours the lines could be enormous (the same is true for cashiers lines, we had about 20-25 people for each cashier).An ice cream in bistro is not that good though and the parking is overcomplicated but once you get its organization it became useful.

What can you say about IKEA. If you come here is because you like it, right?

I normally do not shop at IKEA, my wife does, but today I was shocked how lazy and arrogant some of IKEA employees.I have asked 2 employees to help and on their badge At Your ServiceAnd they basically said go find it somebody else to help youAnd when I asked for manager he started to yell at me that he can lose his job because of my complaint

Used to shop there for some household items. Nice display & well organized, but less items than other Ikea stores.Food court is not good anymore. Bad service attitude, less items, food did not fully cook, cold, taste bad. They need to be fix!

Best place for anything to do with items for your home!!! Beds...couches...plates...silverware holders!!! Candleholders and candles...even this guy!!!! ❤

Its all about innovation. Good to see some new designs.

In all fairness staff was short, supply on many products was low. However that is true all over. Some of the staff were very helpful. Others however were quite discourteous and short with their answers and their temper. Especially the food court.

Always plenty to see and get inspired by. Lots of new cool cute items in the downstairs Marketplace area. All the walking makes you hungry for their quite decent fast food.

This is a decent IKEA but the parking and loading zones are poorly marked and hard to get to.

Complete supply chain meltdown. Order not delivered but delayed by 2 months.UPDATE: After 2 months of additional wait time order was cancelled one day before the expected delivery.How to call it other than “trolling”? What else could they do to disrespect their customers more? Send someone to punch me in the face? Wouldn’t make much difference compared to the months wasted with IKEA.