Repeatedly my orders are wrong. Got to the window and they were out of the drink I just ordered. Got iced coffee instead…but still charged for the larger refresher. Side note, employees shouldn’t be making fun of the folks in the car in front of me as I pull up and your window is open. Yes, they will be miles down the road before they realize they didn’t get it the way they ordered it. It’s unfortunate the staff thinks this is funny.

The store was very clean and the staff welcomed me as I entered. They took my order fast, but it took a while to get my coffee. I ordered a Vanilla Latte and the Barista took it upon himself to add cinnamon to my drink (not the end of the world, but not what I was suspecting). It took about 10 minutes to get two coffees while I was the only person in the store and the drive thru was slow too.

My daughter got an order off her tic toc… it was a mouth full to order… but they did amazing with out having me repeat myself 15 times! Thank you! And my girl ( Dalmatian-Daytona) got a pup a chino! Aha loved it!

Walked in before 6 in the morning. Staff was polite and helpful. Perfect stop on our trip.

Great friendly service! Got my order right. Good coffee.Also managed to get my F250 through the drive through really easily, so that was a plus. 🙂

Just went in for a gift card. I never shop there for myself. Too expensive and too liberal. Nice folks. Good clean store.

Used the drive thru but there is handicapped parking and building access. The drive thru and parking lot were very clean. We were treated by a fast and friendly staff member. We also picked up our order by another fast and friendly staff member. Great food thats not greasy or dripping oil off it. Loved the food.

Friendly and delicious as always. Got the southwest wrap. And my daughter got the Gouda bacon sandwich with strawberry acai refresher. I love that I can always count on Starbucks for fast, friendly service and healthy snacks.

Always fast. Maybe the fastest Starbucks in town.

Always love me a good starbucks. I mobile order ahead so its always ready when I get there and always good quality.

Took 20 minutes to get my food. Did curbside because I thought it would be faster than drive thru. If I didn’t go in I would never have gotten my order. Expected wait time Is 6 minutes for a cold drink and reheated food turned into 20 minutes. Would have been better off going to chick fil a. Store is very understaffed.

Great atmosphere, i loved the food, the drinks, and the employees. overall great experience

Love this location!!! I’m here almost every day and the staff are lovely!

First I had to remind them to add the mocha drizzle to all our drinks (which we paid extra for). Then they spilled my coffee and just put some steamed milk in it to fill it back up. This Location has gone down hill bad. Im just gonna use the Brainerd Road location from now on. And will not ever use this location ever again. If I could give negative stars I would.

Great coffee and lemon pound pound cake.

Best salted caramel cream cold brever EVER!!!

Love this Starbucks so friendly and very quick service ❤️

This is the first Starbucks my husband and I visited in Chattanooga many years ago, and we still go there whenever we are nearby and it is possible. The service has never been anything other than excellent for all these years, no matter how busy the employees are. No complaints.

Love the area this Starbucks is at! #coffeevibes

Great coffee!

Excellent service, great coffee, and friendly staff!

The night shift staff ROCK! The service and personality of the people are exceptional. Fast, and accurate order. Parking is a nightmare, but not in their control, Im assuming its because they are amazing at their jobs.

Dont drink coffee but got gotta have my mango dragonfruit refresher EVERYDAY!

Friendly service. Love curbside pick-up

My wife Nd I always get the caps do cloud macchiato with 3 pumps of toffee nut, extra caramel, Nd the crumbs on top Nd extra whip...

Line was wrapped around the building. Came in and had 2 people in front of me. Took 30 minutes to get one drink. Worst service ever. They can keep their over priced coffee.

Love my caramel crunch frapp

Was good except they said the card reader was down But asked for another card and then proceeded to run it little bit confused

Service was great. Fast drive thru service.

The employees at this location are amazing, I often go out of my way to get my coffee at this Starbucks.

The person who designed the entrance to this location has no clue how popular Starbucks and Chick fil A are. Always a jam trying to get in or out of lot. Other than that good Starbucks.

This location was great, the power went out, they lost the orders, and had to wait for systems to come back up. Once they did my coffee was ready asap and they comped it due to the wait 🙂

Amazing baristas and staff. Drinks are made perfect everytime and I love everyone here so much. If I could recommend any Starbucks, I would hands down recommend this location. I had an iced chai with their new brown sugar syrup and soy milk made by a barista with green hair and they were so cool! The night crew is always so kind, and the morning crew is equally just as great!

Great drinks and great service.

Not sure whats going on, but we were turned away at the door and told to use the drive thru. There were only a few people in the business ordering coffee.....

Employees are very polite and pleasant! This is my go-to store in the area. My drinks are almost always up to expectation. The only bad thing about this location is its...location. Next to Chick-Fil-A and a newly opened Dairy Queen, parking, traffic, and wait times can become exceedingly frustrating if you go at a busy time (which can honestly be widely unpredictable and a gamble at times). I wouldn’t be surprised if they put in a traffic light between these shops and the Bass Pro before long.

The coffee is still expensive. You still have to wear a mask. Staff still PC it is Starbucks.

Typical fast food style coffee. No indoor seating due to COVID, but restrooms are open.

Ordered the seasonal peppermint mocha today. My son picked up our order so I didnt know until he brought it home that it was just bad coffee; no mocha or peppermint. Total waste of time and money.

New store. Busy, of course, but really pleasant, upbeat staff. I used the curbside check-in service and had them bring the coffee out which was nice! My only complaint is that the parking is kinda tough. If you dont park in one of the first few spots youre likely to get trapped by the cars waiting for drive thru.

Life draining experience waiting in the line here. Fine folks but plan on 5min wait per car in front of you. Watch a few movies while you wait in line and its not so bad.

They were out of breakfast sandwiches. Not a good visit

Quick Service. Amazing Employees. Great Coffee. The new store is beautiful! 🥰☕

Too good to stay away.

Love strawberry Frappuccino

Inconsistent experience everytime even tho I order the same thing each time. Its aggravating bc they wont replace order bc I never accept the receipt

Usually have really good service but the last 2 times I’ve been here in the last week the employees weren’t wearing any head gear like the other Starbucks and service was rude, wrong size drink and when I asked to get my drink remade it was regular espresso not blonde. I’m a partner at another location so I’m very disappointed since this is one of my go to’s when traveling 😔

They were out if my turkey pesto panini, but I ordered on the app and they refunded it with no problem

Great food, price & service👏👏

Quick friendly service. Clean facilities.

Perfect as always!! 💯✨👌

I always do mobile orders whenever possible to avoid the long drive through and just grab my coffee and go on my way to work. So really the only interaction I have with the employees is walking in and grabbing my drink. Usually that short interaction is okay and other times it’s completely unpleasant. They no longer leave napkins in the dispenser which I understand every business is adapting and adjusting to this new normal, but if you don’t put out napkins for customer use but still offer them don’t act like it’s a nuisance to get a napkin for a paying customer when you’re just standing there on your cell phone anyways.

Wonderful experience! Very open and inviting vibe and great coffee!

Kiwi Starfruit Refresher...it may be for some but I personally didnt like it.

Beautiful and modern store interior design with a very happy staff and great service. This is a FANTASTIC addition to East Ridge and just beside the new Chik-Fil-A!

Curbside service was confusing. The sign said to check in on the app for curbside. There was nowhere to check in and no one ever brought it out so I finally went inside and found it on the counter. Coffee was not super hot but it was drinkable.

Every time I go to this Starbucks, I always get the best service! The baristas are all amazing and always give me a quality-made drink. This is by far my favorite store in the area where I live and will continue to get my coffee from here!

I went in and had one drink ready and the other one I had to wait for 15 minutes to get and they were on the same order. I get it if your busy but it shouldn’t take 15 minutes or longer to make to different drinks on the same order.

As an avid Starbucks visitor I rate this location as a 4 star, ONLY because they were very slow and I could not assess how they handle a large crowd. The staff was busy cleaning and restocking when I came in (as expected). They quickly helped me and made my drink perfectly. They offered what I love most about Starbucks, their great service and consistency from store to store.

They good

Buy a cup of coffee or pay your mortgage 😆

Family trip and everybody enjoyed Starbucks.

We were in the drive thru for a little bit and as we placed our order and pulling up to pick it up the employees were smiling and very friendly plus our drinks were super

Nice Starbucks but why their corporate office decides for TN locations that they cannot open their dining rooms per local ordinance is ridiculous.

The app showed me a store 6 miles away. I ordered from that store. The baristas here took care of me and fast. Will always be a favorite and Ill stop in again.

The staff were very knowledgeable and polite. They upsold me on their brownie warmed up and it was worth every penny 😋 ❣

Best experience at a Starbucks ever. I used to be a Starbucks barista so I have an eye for good stores and great teams, and honestly, Id love to have worked here. My baristas name was Dylan and he was an angel. This was the perfect place to stop right off the interstate on my road trip. Five stars all the way. 👏🏻👏🏻👏🏻

I live about 2min from this Starbucks and I got here almost daily - you can imagine where I gain my weight LOL. But I’m not just addicted to the coffee or the warm scent and delish taste from each sip - but they have the BEST customer service. I am always greeted with a super cheerful hello and told “thank you” at least twice during each visit in the drive thru. Even when the line gets long, it goes by quickly, and the service is still wonderful. Best Starbucks location! ♥️

Quick service, friendly batistas.

The staff is always sweet and reliably hustling.

Nice coffee selection, but a bit pricey.

Always so clean and staff is always super friendly!

Great service in the morning and at night everyone except a young man is friendly and happy. This young man seems grumpy and slow like he doesnt want to be there. Ive been to many Starbucks services are top notch he needs to know this. Ty

6/27-21 *sigh* My nitro brew had a very nasty taste.. I wonder if they have been cleaning the nozzles properly. I cant go here reliably... sometimes its good and sometimes its sketchy.. they close randomly.. it can be slow as heck sometimes. I know life happens but this location is far more inconsistent than others in the area. The people are very nice though. I keep trying because its REALLY close to my house..6/18-21 - Much better lately. I just want to stubbornly believe my previous experiences were flukes!7-9: Decided to give them another try figuring maybe resuming normal hours was causing some stress.. and they got my order completely wrong. They ended up handing me the wrong persons food which had something that looked like snot on the bag. They had to remake my coffee and it just is not as good...I am not going back for a few weeks to see if it improves.7-3: last time I went to get drinks from here I didnt feel right afterwards and neither did my my daughter who went with me for a coffee treat. The drinks themselves were also not quite as good as usual the last couple of times, flavors seemed off. I dont have the same problem when I go over toward Hamilton place.Older review: This a great location They do a good job and theyve been really good about keeping everything clean and safe after the virus pandemic.

Fast and great service.

The line always moves efficiently. Emily was so sweet at the drive thru.

I want to give this place 5 stars because I’m happy we have a Starbucks in our county. HOWEVER.... they get my drink wrong EVERY SINGLE TIME. I do not have an issue receiving my order correctly at any other location.

Delicious Chai tea latte 😋

Had to leave cars were backed up to the street and we had somewhere to be.

Good Starbucks location. Staff are very pleasant and helpful.

Super delicious offerings and the best people work there!

Super nice staff, and great service! Always makes my coffee right! Mel and unfortunately the other girl whoms name I cant seem to remember, she seemed to be new, were both so polite, and helpful. My fiance has never been to a Starbucks nor has had the coffee from there and he already wants to go back every morning for morning coffee before work.

So happy a Starbucks closer to me has opened and they are amazing! I never wait long and my drink is always perfect! I am a regular to Starbucks and I love the friendly faces and fast pace!

Its great coffee and chai tea. Like all Starbucks its expensive. But man are they good.

Clean store and friendly staff and food was good too

Busy, long line but it moves quick

Extremely friendly and brand new location. Easy to get in and out close to the interstate and the quality is top notch. Definitely will return and recommend to anyone who enjoy SB.

Staff was friendly was a long line but it moved quickly. Store was clean

This store is my second go to store. Theyre pretty fast and their associates are friendly. They make my drink just the way I like them.

Ordered for coffee and Frappuccino, but they given cappuccino and didn’t provide sugar/cream for coffee too. Waited too long and poor service.

Ive consistently received really good service here.

The absolute best service I have ever experienced at any restaurant. The employees are so friendly and are super quick to attend to you. Every experience I have had here has been fantastic!

Always so good!

This is my favorite place to go. Great service. Friendly employees. Its my little break spot for great handcrafted drinks and a chill atmosphere!

Drive through was fast, accurate, and staff were friendly and easy to understand.

I go to the Starbucks by my job and since today is my day off I went to the one close to my house. Very fast service but I had to turn around and have my order redone and they still didnt nail it! I will not be wasting money at this location again. Very disappointed to start my only day off with a coffee disappointment.

Fast friendly service service.

Bad service my order too late.

They are more worried about whether you wear a mask at this Starbucks than making your coffee correct. I had them redo my coffee twice and they still didn’t get it right.

Overpricedand overrated. Its okay tasting...too sweet for me if iced drink and too strong if coffee.Dont quite get the addiction many of my friends have to the stuff.