I had a great experience for my first visit at Innovative Eye Care. I felt that they took the time to listen to my concerns and really cared that my glasses and contacts are working for me. They were also knowledgeable about my insurance and worked with me to make the most of my benefits. All the staff members were friendly, from check in to check out. I’ll be going back!
Dr. Jennifer Brooks is genuine, thoughtful, and a wealth of knowledge. Any and all questions I had were answered with adequate details and passion. Every staff member I came in contact with was extremely helpful and kind. They also answered questions with confidence and care. I’m excited to be a client of this office.
I wear contacts and glasses and have seen Dr. Jennifer Brooks for the past few years. All the staff are welcoming and kind. The atmosphere in the office is peaceful and clean. I feel like the exams are thorough and Dr. Brooks does so well to inform me of all options available to keep my eyes healthy.
Very professional and caring staff. Dr Brooks is great.
I had my first visit to Innovative Eyecare a couple of days ago and I couldnt be happier with my experience. All of the staff was very friendly, knowledgeable, and helpful. All in all, I felt that I was in very good hands and experienced the utmost professionalism and kindness, and would highly recommend Innovative Eyecare in Edmond to anyone and everyone.
I went to Innovative for the first time recently and my experience as been perfect. The staff are so kind and welcoming. The doctor was kind, patient, and answered all of my questions. I have had previous optometrist give me vague answers about LASIK but I finally obtained definitive answers from Innovative. I would recommend to everyone!
Everyone from the receptionist to the glasses tech was friendly, helpful, and quick. My new patient appointment was 1.5 hours including choosing new frames. Could not have been simpler. Dylan did the first part of my exam and he was so sweet and very reassuring (Im one of those who are squeamish about things touching my eye.) Their library of glasses provided the right amount of options: enough that I could try pretty much any look, not so many that I was overwhelmed with options and it took hours to decide.Their COVID protocols were thorough and they were sanitizing every step of the way. Very much appreciated!
I liked the people here. Dr. Brooks took his time in the room to explain different things about my eyes and the best path forward for me. What I did not like were all the extra costs at the end. With contacts, I always have to pay a little extra beyond what my insurance covers, but they seemed to charge extra for everything! Even the part where he flips the lenses to narrow down my prescription which is just a basic part of an exam. I liked the people but I will not be coming back here.
Dr. Jennifer was incredibly patient with my daughter who struggles with sensory issues and has autism. She was willing to try every possible option to get the prescription needed and I was impressed with her kind and patient spirit. The rest of the staff were equally as kind and helpful.
The positive experience that I had started the minute I booked the appointment; Erin was excellent and gathered my information to streamline my need to fill out the paperwork once I would arrive at the clinic. As I stepped through the front door, the waiting room was clean and organized. The check-in process was efficient and the staff, especially Tressa, were kind and pleasant and exceeded my expectations. Caleb, the individual that performed the tests prior to seeing the doctor, was extremely professional and thorough. When it came to seeing the doctor, Dr. Brooks talked through all the results of my tests and explained each and every procedure. And lastly, Ian did a great job in explaining the costs and options that were presented to me. He even tried to save me some money.I highly recommend this clinic and the staff. In fact, my wife is excited to book her first appointment with them soon.
What an amazing place to get your eye exam. The staff is friendliest as can be. The atmosphere is pleasant. Everything is clean as could be (especially during a Covid-19). The doctor I had, took his time to explain anything I had questions on. I would definitely recommend this amazing place to anyone looking for an eye exam or any eye needs.
I’ve been going to this eye doctor since middle school and they’re so amazing I drive an hour from my college just to keep going here. I love their entire staff and I always feel so welcome and comfortable.
Seriously the best customer service at any doctors office I have ever had. From placing my appointment, checking in, Covid precautions, & my eye exam. Everyone was so kind & professional.
Both of the Dr. Brooks are extremely friendly and caring. They definitely make me feel aware and in control of my eye health. Their staff is very friendly.My personal favorite is Krystina. She always fixes my glasses quickly, finds solutions to my issues and is always looking out for my pocketbook. I appreciate her down-to-earth-ness and genuine interest in me and my desires for my eyewear.
Very professional staff and friendly environmentIan was great especially with my daughter she had lots of choices to choose her glasses from.Dr’s and nurses communicated very well glad my family went there.
New patient visit. Excellent service and staff. Comfortable environment. Felt respected and appreciated. Look forward to many more years with them.
Always professional and attentive. The Drs take the time to sit down and have a conversation.I never feel rushed. The office is beautiful and the team is top notch.
We absolutely LOVE Dr. Jennifer and Dr. Matt Brooks! All of the staff are so friendly and helpful. They are so patient and caring especially with my energetic kiddos! I cant say enough good things about them! I recommend this place to EVERYONE I know. If you are looking for a family optometrist I HIGHLY recommend them!
We love Dr. Brooks. Both of them. Its a far drive for us to Edmond but it is so worth the drive to us! Their staff is SO nice as well. They do a good job scheduling and not over scheduling so I almost never have to sit and wait hardly any time at all. They have some of the latest equipment and a very very nice new facility. I cant say enough good stuff about them.
My experience was wonderful. I wanted to try contacts again. My previous experience several years ago wasnt great, but this was different. I worked with both Dr. Jennifer & Dr. Matt and their staff. Everyone was friendly...and very patient as I explored options to maximize the vision (and helping me learn how to take them in and out). I always felt welcomed and that my needs were important.
I always have a great experience here. Both the staff and Dr. Matt Brooks are very nice. They take their time and explain everything very well.
Very smooth transition from check in to doctor exam. Very clean and Covid compliant. Friendly staff
Everyone is so friendly and helpful. We are glad we chose Innovative.
My daughter and I have had excellent service here. We love our glasses as well. We have seen both Drs and highly recommended both. They are kind, caring, and take time to do a full exam. Their new office is beautiful as well.
I always receive the best service
5 Stars. Dr. Brooks was informative, easy to talk to and understood my needs and even future options. He has an amazing staff, Dylan and Kimberly thank you for your help through the process. Top notch all around.
Dr Matt is very knowledgeable and has taken care of my glaucoma eyes for 10+ years. My vision is in good hands. :-)
I’ve been going to Innovative Eye Care for two years now and both times I’ve been, I’ve been met with the kindest staff. They really have a great group of people across the board!
Friendly staff! Great doctor. Got me in same day!!! My daughters eyesight needed some work after the last clinic and I feel like this doctor cared about and is going to help more than the other clinic. Will recommend this place to others!
I have always received excellent care and service from both Drs. Brooks and their staff. Nice new facility & they appear to be taking all possible COVID precautions.
They repaired both of my glasses. They did an excellent job. Also they follow CDC guidelines during pandemic which is amazing. It’s nice to have eye care in edmond area 👏👏👏👏
Everyone was very professional and, still, very personable. The eye exam was thorough, and the nice young lady who helped us chose our glasses even stayed a little late to make sure we got what we needed and wanted. Highly recommended!
I had excellent service at Innovative Eyecare yesterday. I felt welcomed and safe because of the extra cleaning and sanitation processes in place. Thank you!
Doctors are so patient and caring . Staff are very friendly .
I love these doctors and staff! They have always been able to help me with my eyes and the I’ve never experienced any long waiting or problems. I came in for my annual exam and ended up getting lasiks instead and have had excellent follow up care from the whole staff. Their communication is frequent and clear, appointments are easy to make and run on time and the whole place just operates right! Well done!
Everyone who works with Jennifer and Matt is friendly and helpful. The machinery is state of the art. I particularly appreciate being told that my glasses and corneas are all right for another year.
Staff was very friendly and professional as was Dr. Matt Brooks. Dr. Brooks was very thorough, clear, and honest in the information/results he provided. Its also very clear that he is very well educated in the eye care industry. If you are considering using this business, I highly recommend them.
They have a newer location which is clean and organized. The staff are professional and friendly. Both Dr. Brooks are very personable; they will spend the extra time to listen to any concerns and answer them in detail.
The staff is so friendly! Everyone is more than willing to go out of their way to assist you, and the eye clinic is located in such a convenient location. If youre looking for a new vision center, this place is more than worth your consideration.
My kids and I have been seen in the past two weeks, and we couldnt be happier! The staff was super friendly and fun, the exams were thorough and Dr. Brooks took the time to explain things and educate me when I had some questions. My kiddos and I all needed glasses (which wasnt news to us), and the staff took their time to ensure my kids (my son especially as this was his first time wearing glasses) loved their frames and knew how to take good care of their glasses. We couldnt be happier!
Innovative Eyecare is an excellent, highly professional, full-service clinic. The staff is courteous and well-trained, never making you feel rushed. Dr. Jennifer was extremely thorough, and her care had a personal touch. The office was immaculate. Our visit was fluid from start to finish. I highly recommend Innovative Eyecare for all of your familys vision needs! -Jacqueline Hjelmstad PA-C
Matthew is the best I’ve ever been to.Takes time to really discuss options.
Ive gone to Dr. Jennifer Brooks since before this place was open. She and her Husband Matt are both great optometrists. There entire team is so helpful and friendly They have the latest equipment that allows them to do the best job possible. My favorite is the retinal camera which lets them see my retina without dilating my eyes and gives them a much clearer image. I highly recommend this office to anyone needing eye care.
With eyes like mine, most optometrists have given up, but both Dr. Matt, Dr. Jennifer and their staff have persevered through a long process. Their confidence and care never wavered. This office genuinely cares about patients and eye health. As the saying goes — If you’ve been to the rest, time to go to the best. Innovative Eye Care!
Excellent eye care! This is a husband and wife team. Both are very knowledgeable, professional, and very friendly. They have extended services for cataracts and other special needs. They are great at explaining medical conditions and helping you know how to better care for your eyes. Highly recommend!
The staff are friendly and welcoming. Dr Brooks was amazing and I feel very confident in our plan of care
The care and service here are second to none! They listen and strive to take the best care of me and my family! Bonus they are tech savvy which means I get text reminders which are certainly helpful to me! Thanks Inmovative Eyecare!!!
Love Dr. Jennifer and her staff! Location is very convenient and the variety of glasses is good. Only down side is that theyre a bit pricey. Even after applying a very good insurance policy (not just a discount plan) I still had to pay out of pocket for drs fees, lenses and frames. You get what you pay for though, so over all were still very pleased with them!
Dr. Jennifer Brooks performed a very thorough exam on my son and myself. She listened to my many questions and concerns and addressed them. She is great with children and adults alike! This is important with small children. I would highly recommend both she and her husband to my friends and family.
I highly recommend Innovative Eyecare for your vision health and eyeglass products. The staff is amazing, thorough, friendly and caring. They will spend all the time you need, explaining options and billing details as well as assisting you with making difficult decisions!
Absolutely love the friendly staff and Dr. Both of my girls needed glasses. They were patient and helpful while they tried on and decided on what they wanted and recommended lenses. Once the glasses were in, they made sure they fit and the girls knew how to care and clean them. Recommend.
The staff was friendly and knowledgeable. The appointment was quick but not rushed. I had several questions for the doctor that were answered thoroughly. I would recomend the office. 😊
This place is great! Im not really sure what Marty McFly is complaining about. I wasnt asked to pay for any hidden fees and I dont even have insurance. Prices are consistent with other similar offices, but the service far exceeded anywhere Ive ever been. I highly recommend both Dr. Matt and Dr. Jennifer!
I highly recommend anyone to use Innovative Eyecare. All of the staff are super friendly and care about their clients. They were very patient with me, and explained everything to me, so I was never out of the loop or confused about anything. Excellent service, and outstanding people.
Jennifer Brooks was very thorough, professional and helpful. My wait time was super short and my glasses were ready before I expected them. Ive tried 3 different optometrists around the Edmond area trying to find my home and Im happy that my search has ended here.
Great customer service provided by the receptionist and doctors. They were all extremely helpful and courteous. Plus, their office offers flexible hours so we can get an appointment that best suits our needs. Our family has found an lifelong eyecare provider!
The customer service is great!
Great service! Staff and doctors were very knowledgable and friendly. We found the perfect contacts for my dry eyes. They also worked around my baby who was not thrilled about me being at the eye doctor. Excellent service all around.
Gave me too strong of a prescription and would not change it. I told them that I could not see with that prescription I could not drive or read . I almost got in an accident because it made my eyes blurry, I told them that and they told me to go somewhere else they would not give me the right prescription . Did not give me any type of refund so I ended up having to go to another eye doctor and paying for another exam . The doctor would not even talk to me face-to-face he did it through his secretary .
Incredible experience, awesome Drs & very friendly staff. I have found my new eye care providers!! Thank you Innovative Eye Care
Doctor extremely knowledgeable and professional. He explained everything in detail and goes out of his way to make sure my kids were at ease during the exam. Entire staff very professional and courteous.
The staff and doctors at Innovative Eyecare are excellent in meeting my needs, especially with my bad vision. Dr. Brooks did an excellent job in explaining the latest eye care treatments along with the improvements in contact lens technology. She worked with me and my new brand of contacts have eliminated my dry eyes and are extremely comfortable. The screening was carefully done and never felt rushed, which often times I felt at other eye care specialists. The entire screening was done with the doctor, unlike other offices Ive been to in the past.The care I received after was excellent as well as I had several questions about contact solutions and the other Dr. Brooks ended up knowing my patient history and provided great feedback for me. If youre looking for great service and trustworthy doctors, I highly recommend this office!
The staff here is very friendly, patient with my questions, and helpful. The doctors are very knowledgeable about the latest diagnostic techniques. My exam was thorough and the doctor spent extra time to listen to my concerns and address them.
I love Innovative Eye Care. I have been using this eye care center for several years and wouldnt change a thing. The reps and doctors are always so kind and helpful. Great eye care center!!
Dr Brooks, Dr Brooks and their staff are great to work with. All 4 members of my family have seen them with excellent results. Love that it is a such a family oriented place. They are excellent with my children.
The whole staff from top to bottom were very nice and helpful. We didnt have a long wait and they were just as friendly as they could be. I will recommend them to friends and family...We will be returning as needed...
Very professional staff and extremely friendly and helpful willing to answer any questions or needs. Thank You
Dr. Matt Brooks and his staff are the best. The facility is clean and the equipment is state of the art. Dr. Brooks exams are very thorough and detailed. I highly recommend Drs. Matt and Jennifer Brooks and Innovative Eyecare.
Both Dr. Matt and Dr. Jennifer are great at explaining in detail your diagnosis. Very patient and kind. Support staff is awesome.
How they figure pricing is interesting. Be sure to understand your plan to double check their charges. Also they are a little pricey. Doctors are excellent with patients.
Drs. Brooks are both amazing!! The technology is state of the art. The office runs like a dream. Both doctors take the time to explain what they are doing and answer all of my questions. The staff is great!!!
I am very happy with Innovative Eyecare. The staff is very friendly and efficient. I feel like I had a very thorough exam for my eye health.
Everyone very knowledgeable and friendly. Krystina did something i couldnt do....helped to select frames...so many fun ones!!
Arrived at the office mid-morning without an appointment to replace my prescription sunglasses.I was greeted crossing the threshold into the office - discussed my insurance coverage, selected frames, had the lenses marked and was out the door in under 30 minutes. Thats what I call customer service!!
I have my whole family going to Inovative Eyecare. Me, my wife, three kids, and my mother as well. The doctors are able to care for my family from age 7 to 75. Always very thorough and courteous. Havent ever had to wait. Appointments always start on time.
Excellent patient skills. Very thorough exams. Fantastic listeners.
Very patient and professional staff caring for my daughters! I highly recommend their practice!!
Drs. Brook provide great care and take the time to answer questions and explain everything, providing a personalized experience. Always a minimal wait and a pleasant experience!
Very friendly and efficient. They have late hours which are so convenient for my family and I. Love this place!
I highly recommend innovative eye care they truly care about their patients and want them to have the best experience they can with their eye care
We have used Innovative Eyecare since they first opened. They are very caring, efficient and thorough! We highly recommend them!!!
Ive been seeing Dr. Matthew Brooks for my eyecare for five years and highly recommend him to others. I have extreme myopia and have always been very sensitive about my nearsightedness. I have had optometrists who made jokes about my vision or gave me doom and gloom scenarios. Dr. Brooks is just very pragmatic - he tells me about what to watch for but also reassures me that there is no reason to panic about the status of my eyesight. He takes as much time as I need to discuss my concerns. I never feel rushed. Everyone on the staff has always acted with professionalism and courtesy. I feel like my eye care is in good hands at Innovative Eyecare.
Clean office, friendly staff and doctor. Dr. Brooks was great to work with and explained my eye issues in terms I could understand.
The office is very friendly and knowledgeable. The optometrists are very personable. Very relaxed atmosphere.
The office lacks full disclosure with pricing and fees. After my exam I was surprised with a $88 fee for a contacts fitting. No one in the office, or the doctor, stated I was going to be charged to try a pair of contacts. After a few hours the office manager called back stating I would get a refund. This is of little consolation because I would have contested the charge with my credit card company and filed a complaint with the Oklahoma Department of Health. I pulled my records and will be going elsewhere.
Friendly staff, and nice facility. Exam was thorough, and results were reviewed with me adequately.
Innovative Eyesore is a really nice office. The staff and Dr. are nice, they were running on time, and they really took the time to talk with me about my vision and options, and get to know me a little, too.
We had an amazing experience with this optometrist! They took a very personable approach in handling my familys needs!
Innovative was very thorough in my eye exam. I feel confident that my eye health is being carefully watched.
My wife and I have both use Innovative Eyecare. A husband and wife team work there. They have excellent customer service and very professional, quality eye doctors. (Not sure if they are optometrists or opthamologists!) I look forward to my next eye exam. They can be trusted. Also, my wife had cataracts removed. They do not do this at this particular place, but the follow-up by Innovative Eyecare for my wifes surgery was excellent.
Friendliest staff in the eye care industry.
Professional, caring and Clean.
They provide excellent care, are great with our children, and are quick to respond for emergencies after hours.
Dr. Brooks was great with my son! We will definitely be back.
Friendly and helpful staff, prompt and thorough exam and best eye doctor Ive ever been to!
All personnel are very helpful and thoughtful. Very pleasant experience!
The staff is friendly and the service good. I recommend them.
The staff there are excellent. Beautiful, clean environment and wonderful dr.
I always get good service from Dr. Books.
Friendly staff who make you feel like youre going to your own family for Eyecare!!!