Jared offered us incredible service today. He was very knowledgeable and didnt pressure us into anything we didnt need or want. We had a very pleasant and stress free experience at your store today. Highly recommend Jared!

The website directed me to the store, which wasnt able to help and gave me a support number that took awhile to realize was no longer working. Was eventually able to order the phone I needed over the phone, but the store was no help.

Jack was the Rep who helped me out today, He was extremely nice & very knowledgeable. I was there to upgrade from an iPhone XS 64 GB to an iPhone 12 PRO Max 256 GB. He informed me of something no one else knew about from other stores, apparently my employer has a corporate discount program, I could have saved on my bill for the last 3 years, that sucks, but at the same time, I blame other stores for not being made aware of such discounts. This is not a franchise store, so I would have to guess they get way more training. As for transfers & all the other stuff I had to do, it was pretty easy, almost effortless. I am very happy with how everything was handled at this store today. 5 stars isnt enough.

Mary assisted me todayWhat a wiz. Very impressed with her knowledge and efficiency. Mary solved all my issues. Recommend this location.

Under the guise of being helpful, I found his tone to be difficult. After a follow up visit, my husband had a similar experience. I’ve been with AT&T for 20 years - I don’t remember ever having the same feeling after an in person transaction.

Rude Service, Dismissed and was given an attitude from the employee.Haf an argument going on between the employee at this store and the Corporate 0ffice, worst service ever. After no less than 8 hours of my time and multiple visits, I have yet to get our phone issues fixed.

I had a great experience at Glen Carbon AT&T. I was struggling with some tech issues and Doug was Awesome! He was very patient and helped explain everything so I understood everything. Casey the manager was also very helpful. There are good people there. Thank You so much!

Everyone was super helpful with helping me fix the issue with my device. Thanks Jared, you the man.

If your looking to upgrade your current phone or going in for any other services I highly recommend speaking with Tom the sales representative that assisted me. When I’ve previously upgraded my phone in the past the process was extremely long and I did not look forward to spending over an hour in the store like I have before. Tom was able to get me set up with my new phone in under 10 minutes and I was done. I couldn’t believe how quick and painless the process was this time around, not to mention the unreal price of less than $5 a month added to my bill for a new iPhone 12!!! Thanks Tom!!!

Sunni was so great and helpful! She made the process so easy and was fun to work with.

Worst experience I’ve ever had with a phone company. Went in to switch over my service and get a new phone, and the gentleman messed up the process. Went in several times times and every employee except Casey was rude and unhelpful. They claim it’s not their fault and send you away…even called to try to have them help and they hung up on me. Never coming here again.

Visited edwardsville store this week. Spoke to Sunnie about purchasing new phone. Tried to follow-up with her as I left 2 messages and was told she would return my call. Never received a response although manager assured me. Bad customer service and will never go there again.

Wasted 2 hours after going through everything they wanted to charge us $330.00 down payment for each line. Very disappointed.

Check you bill online. ATT did it AGAIN. Theyve added monthly services to my plan which I did not request, which has happened to me before. I feel it is a deliberate practice many ATT employees do for self gain since they receive bonuses for adding services.

The AT&T employee at the Edwardsville Illinois locations was named Jack, he was super nice and helpful providing me and my fiancé with answers to any questions we had, if you choose AT&T I highly recommend going and seeing him!

They need to be better about quoting wait times. Was told 15-20 minutes and I’m still waiting over an hour later. I would have came back another time had I been given and more honest answer. Update. Then after an hour of waiting, they didn’t have the phone I wanted. You might want to open up withHow can we help you? What are you here for today? I wasted over an hour for nothing. They should have told me a more accurate wait time and that what I wanted wasn’t even in stock.

I usually love this store. the employees are great and the management is usually helpful as well. I don’t feel safe shopping here during this pandemic though. There are small plastic dividers and the employees are wearing masks to be fair, but none of that matters when they have to touch your phone, customers are not being enforced to wear masks correctly, and there’s no good place for people to wait so there’s a ton of people standing around not distancing. All in all, please, AT&T, consider more preventative measures to make it a better and safer experience, if not, I don’t think I will be back to this location.

Kamron was excellent!! Assisted in setting up my son’s new phone so quickly. Saved me so much time and the headache of trying to understand something I have no clue how to do. Thanks again. Would highly recommend.

What a great experience I had today! A young man named Jack Rogers was the kindest and most patient helper. I had several questions, and he painstakingly answered all! Highly recommend this young man.

Dealt with Jack many times. He’s an A+++ team member who takes the time to explain everything with great detail. Always puts his customers first. Very patient when answering questions and makes sure we understand everything before we leave the store. Jack is the reason we come to this location. I have a store not even 2 min from my house and I will drive to this location to deal with Jack anytime. I will go to whatever store that he goes to because he makes us feel important when we are there.

They added $15/mo worth of optional insurance coverage without asking or getting authorization. Isn’t that illegal? Check your account/bill!

I upgraded my phone in November and I went to this AT&T store to send my device in. Their employee put me down for the trade in promotion that I did not qualify for (I had no idea about the promotion and that I didn’t qualify). AT&T is now trying to charge me an extra $400 on my bill because of the employees mistake. When I went to the store for help the manager just told me my best option is to just pay the extra money for a mistake that was not mine and sent me out the door without any further help.

Jason is a fantastic man. Very charming and a wonderful salesman. 10/10 would shop again. Delicious

Awesome service from Jason. He helped me in more ways than one. Savory experience

Doug and Jack helped with a phone issue nobody else would spend the time on. Made my day and I was happy to share the love with a review. Thank you so much guys now I can finally relax!

I visited this store because AT&T was having a promotion effectively giving away Samsung flagship model phones. They had my interest but have never had a phone dependent on their network and now, like many others, I am working from home and cell service is critical. They took the time to set me up with a phone to test service at my home and in the general area. No issues so I returned with the family to swap phones and pet our numbers. Jack was the next available associate and we were extremely happy and lucky to get to work with him. He was patient and stuck with us to make sure all data and settings were transferred to the new phones-all five of them. He also did very well in understanding our particular situation and because my wife has a business, setup a business account that makes the monthly service cheaper than our former service with the same unlimited data and features. A win-win! Great customer service!

Jack was awesome and should get a raise. Went all over and you guys had the new pixel! Thanks so much!

John Y helped transfer my phones and add some lines to my account. He was very nice and helpful. Thanks again John.

Unfortunately we had a terrible experience at the ATT Edwardsville location.The store manager, Nick was extremely Rude, Arrogant, Demeaning, and then turned our words against us in saying that we were trying to threaten him, when in reality it was the other way around. He is the definition of a narcissist and unfortunately has “power” at this retail location.The sales representative, John tried to inform me that he was not in “customer service” and his role was just “sales rep”. Which floored me since my background is actually in CPG, Sales & Marketing.I was then informed that if I sent an email about our interaction the Area Manager, Jorin, would not respond to us for a few weeks because what we were complaining about was not a big issue.We walked in to an appointment that was scheduled and John greeted us with attitude, after we told him I had an appointment (no one on the floor greeted us when we walked in, and the store was not busy). We then proceeded to try and do a few different things to our account, however everything we tried doing they kept telling us we were not able to do - even though myself and my mom were authorized users on our accounts. It seemed very sexist, very demeaning, and the way that we were treated no customer should be treated this way in a retail location.Were people on both ends of the table by the end of the evening in the wrong? Sure. However, at the end of our interaction Nick was turning words around and putting words into our mouth. He (Nick) then tried to have people back him up; however there were no employees around us. Whenever you question (multiple time ask the same question) a flustered and emotional woman in her 60s she is going to fumble her words... he then used those words against her in his “fighting argument”.I know no large Corporation that would hire a Store Manager like this. He needs to go through training. Apparently so does John since he doesn’t seem to think he is in the service of customers.Overall - terrible experience this night. Hopefully if you go you get a different floor manager.

I had a great experience at this location. Corinthian was very helpful. Will be returning.

Artealia was awesome! I came in the store with a problem that I caused and she helped me resolve that and advised me on how I could save 30 dollars on my phone bill. I left with a brand new iPhone 12 and a lower monthly payment than what I was paying with my old phone carrier. Thanks again Artealia!

Jack was amazing! He was helpful and super patient, explaining everything really clearly. He never made me feel silly for asking a lot of questions. My son was with me during the visit to the store, and Jack was very kind to him as well, which really meant a lot to me (and him).

Tom was a GREAT Help He was a great assistant on getting me and my phone on the road again A big Thankyou to TOM.

Traded in our phones for the promotion you guys were running. Process was easy in store much better than online. Tom helped us in store and did a great job!!

Went in to get a new phone. Was seated right away and was taken care of very quickly. The tech who helped me was Tom and he was very kind and professional.

As a transgender woman of color I felt very welcomed and very validated. I worked with Jared on getting an upgrade and he helped turn my horrible day into an experience I’ll never forget, thank you for your time and amazing attitude young man! Love this store and my new phone is perfect!

Doug was awesome. Helped us add a few lines to our account and save money too! Highly recommend Doug and the Edwardsville store!

We had a wonderful appointment with Cameron today at the Edwardsville store. He was very knowledgeable and very helpful. As a person who is not savy with the technology, he was very accommodating.

Came in while I was out of town because I had to make a couple of purchases for my devices and Corinthian H. easily solved the amount of inquiries I had. Highly recommend his service and this AT&T location.

Worked with Jason today to get my business plan all sorted out, had a good talk about savings. Thank you Guys.

Quick and painless interaction at the store. 10/10 would recommend.

Night and day difference from granite city. I would refer everyone to go here it was a great experience. Very clean and friendly staff. Will shop for future purchases at this location.

Brad did a good job and we are going to try the tv on the vacation. Thanks again guys!

We had Adam as our salesman and he was excellent!I would recommend Att and Adam.

This store is awesome! Fast efficient service and a pleasant staff.

Adam was great. We had to port a number over, which wasn’t a simple process, but Adam was able to get it done!

This place is worse than a used car lot. They try to convince you youre saving money on products but will never give you the bottom line. Then they dont cancel subscriptions and you end up paying for it. The salesperson still get the commissions. There are plenty of other places for AT&T products. Ill NEVER be back to this store!!

Wow how refreshing! An AT&T customer service rep who gave me excellent service! Jared is just AMAZING!!!!! I have been trying for literally 2 months to get my watch set up. I have called in to customer service, Samsung, technical support, and have been to the store at least 3 times. No one was able to help me and till today. Jared, you knocked it out of the park! Thank you so much for all of your time and attention, but mostly for your patience. You rock!

Haven’t been to store in years and was happy the store was updated. Staff was great would come back!

Jack was a great help at the store. Been a customer for years and he told us about the IPAD deal so we Decided to get it for our grandson. Will shop again!

Art was great she helped us with getting our watches. Hope they come before Christmas but it was too good of a deal to pass up.

We came into the At&t store in Edwardsville today for a new phone for my oldest daughter and Artealia was amazing. We added 2 lines to our bill and we actually came out with our bill being over $100 less per month. If you need help I would definitely suggest asking for Artealia. Jason was also a huge help. I would definitely recommend coming into the Edwardsville At&t store!!

Waited half an hour and after finally getting help they insisted they needed my ID and phone number......to buy a phone charger. What??

Had a great experience with Doug. He helped me get settled into a new phone and priced answers to all my questions. Will definitely be back!

Artie displayed excellent service through and through. Will definitely be back for all my tech needs.

I have been so very confused about Wi-Fi, Internet, Gigabites; such a complex language and system.Edwardsville AT&T Store the Professional Staff went above and beyond to reassure me, a happy AT&T customer to be able to continue AND UNDERSTAND my services and provide a transition from 800 mile away

Doing the review for Adam, he was helpful and knew his pricing. Appreciate AT&T for the great service.

My Tech was Corinthian. He was very polite and thoughtful towards my needs. He guided me step by step to help me understand how to handle the problem just incase it should happen again. He was friendly and courteous. I recommend him to my friends whenever they have a situation.

Had an awesome experience with Corinthian and Kameron. They helped me get a new phone and transfer all my old stuff over! Easy and fast.

Chandler was awesome! We came in to get phones for our family and he took his time and went over everything with us. Thanks again will shop there in the future!

Came in ready to get a new phone and left with a lot of stuff. Brad was great and helpful!

Thank you for your assistance with setting up our new phone Tom! Easy and painless.

John and Jason were very helpful and the whole process took 10 minutes.

Upgraded my phone 7-4 was quoted a price, after receiving bill which was substantially higher brought the bill into the retail store and was assured that I would be getting the price quoted the bill was just prorated. Called AT&T The rep assured me if I was incorrectly quoted they will honor that quote. Visit the store, No military discount had been applied. And was told today that they will not honor the quote I have in writing and it’s basically tough luck: Extremely rude. BEWARE!

Corinthian H. helped me out with finding a great pre paid plan.

Tom was so awesome and thorough and really went out of his way in taking care of my mom’s phone!

Adam did a great job explaining my options and ended up very satisfied with my new phone!

Amazing service! Miguel was fantastic and fixed a major issue within minutes. I can’t thank them enough for all their help and getting me restored in a nice new iPhone. These guys are great!

We were happy with the overall store visit. Jack was fantastic and very informative.

Doug helped us with our new 12s and happy they had some in stock. Best Buy didn’t have any and the service was much more professional.

I told Brad that I am only going to him from now on. Friendly staff fun place and I made a basket with the stress ball. Thanks for all the help!

The Apple Watch deal sold me on the iPhone. Really like it and switched from android. Thank you Tom for setting up my family.

Tom, Jared, and Casey all went the extra mile to make me happy. Absolutely amazing experience. 10/10 place.

Was super busy but overall a good experience. We waited to get our apple watches and Tom did a great job.

Give John a raise! One of the best times I’ve had shopping. John was patient and said he was new but was very helpful and would of thought he has done it for years. Thanks so much for helping my family!

Had a good experience with Jay. He made it super simple to upgrade and get my old phone information transferred.

Artilia was fantastic, we got internet business and are going to try the new tv. Thank you!

Vary respectful and helpful if your looking for a cellphone company to go to this is the best company

Awesome experience at the store! Kasey and Jack took the time to help me and my wife swap accounts and get ATT TV. Easily the best experience I have had in any sales environment. Thanks again guys!

Doug helped us the other day and I forgot to leave him a review. Sorry Doug! You did really good and I will come see you if we have any other questions.

Way better situation than last year! Hats off to AT&T for working through covid. We swapped over and got our stuff transfered. Everything was great, thanks again.

Chandler was excellent! Will be coming to this store from now on vs Alton. Thanks again!

Adam provided an awesome experience for my family and I. I definitely will be back to this store if I need anything in the future.

Will always be my go to store. Doug and Kasey got my daughter her new phone and love the new ATT TV. I made this google account just so I could give them a review. Thanks again guys!

Tom was good! We are trying the TV for the 14 days.

Mary was very helpful with a variety of things I needed today. She helped me select a new phone fir my daughter & was persistent in trying to get my iPad mini to work. She was knowledgeable & professional. I would Highly recommend Mary & this store.

Thanks so much! I told Kacey I would give him a good review he helped me with a bill issue that customer service wouldn’t explain for a month. Very friendly and patient! Will only go through him going forward.

Was a great Sunday and got what we needed. John did well.

It’s nice to be able to come in and just get a home same day. Brad was fantastic!

Jared spent over a hour to get our stuff from one to the other. Glad we were able to get photos and contacts. I will ask for him from now on.

Doug helped us in store and told him we would give him a 5 star review. Thanks again!!

Enjoy shopping at the store and they are always super helpful.

Miguel was fantastic today helping me with transferring stuff to my new phone today. He was very nice and helpful. Five stars. Would definitely recommend Miguel for you AT&T needs.

I just got a new phone and plan from this store. I was helped by Miguel and his service was great. He thoroughly explained everything in a way I could understand before any decisions were made. He made sure I got the best price possible and came out with exactly what I needed. He also saved me a lot of money switching from Verizon.

Awesome staff and greeted me as soon as I came in. Going to try the new TV out and see how it is in the camper. Thanks again guys!

John moore is the best. Always go to him because he knows what he’s doing and won’t mess it up

Go to this store!!! Alton would not help port my numbers these guys got all 6 from verizon. So happy thank you guys!

Did not know the 12 max didnt come out yet lol.. staff informed me but we did pre order so thats a thing. Doug helped us he did really well.

Doug was so great to work with! He listened to what I wanted in my new phone. Enjoy your day. Thanks Doug

Was told I could drop off my phone that was being upgraded by this location and thru AT&T ... got there and was told ... Nope! Not impressed and very unhappy after driving all the way there.