Hours listed online are false. I walked in 50 minutes before they “close” and told by an employee the manager needs to update the online hours and that they wouldn’t sell to me. I went for the convenience. I’ll order cheaper online from a different company.

My consultant Charles was outstanding. He was very helpful and polite. I will continue shopping there because of his outstanding service and terrific personality .

Will drive to Belleville for my pre work out

I ordered Ghost protein online since there is not a store near me and I ended up not liking the flavor so I drove 30 minutes to the closest GNC. After being in there for 15+ minutes I was told they couldnt make the return because a manager wasnt present and she is only there until 4PM every day and I would have to come in then just to return an online order. I provided my shipping confirmation, order confirmation, and any access to my account and was still denied. I reached out GNC online support and they notified me that a manager was NOT needing to be present just for a return/exchange. Will be taking my future business to Supplement Superstore.

We went there for pre-work post work plus a test booster.I felt like I wasnt good enough to shop in this older lady who was working theres store i asked her a few simple questions and her reply was do your own research i asked for her best selling post workout she growled and mumbled something under her breath so in short we didnt buy anything because of her we went to supplement superstore instead i have been a gold member for 22 years off and on we miss our Granite city store and the awesome service we got there

I was in this GNC location yesterday and the customer service I got wasnt terrible but it was lacking. Now maybe to my own fault for not checking but I was eligible to utilize a 5 dollar reward but the personnnel on shift didnt bother to look at anything at my account besides my email. I have been to other locations where they tell you once you provide all the pertinent data of where you stand on points and membership status so, that was a bit disappointing to say the least. Overall though, I was able to get in quick, grab what I needed and leave..

Went in to get empty capsules, for my homemade herbal supplements, as they show that this store sells them, according to google. The womans tone immediately changed as if my boyfriend and I were trying to obtain them for illicit use. Did not appreciate that.

Prices are outrageous. You can get most of their inventory for half the price on Amazon.

Talked with Drake. Really great guy! Wasn’t trying to just sell me stuff, really trying to help someone out! Thanks man! 💪🏻

Friday August 3rd 3:30 was refused service or sale.was told to return later when she gets off work..The item for purchase was $49.99 found the same product for $27.99 right down the street.Improperly trained sales associate will ruin your business and reputation.

This was the worst customer service I have ever had in my life. She made it seem like I was bothering her or something. Every time I asked her a question she would huff and puff. There are too many fitness shops in Edwardsville for her to be acting like that towards her customers. I will NEVER go back there. I will just go to s2 next time. With all these businesses going under because of amazon, you would think that people would treat their customers better. They aren’t a busy store so they’ll probably be closing soon anyway. Oh well.

Great place to save money on supplementsI signed up for the Pro membership for 39.99 well worth it! Customer service before purchasing my product was great!

Wish they were more around here, there all the way in Edwardsville now !!! Id give them 5 if they were closer

Great staff knowledeable

Customer service is HORRIBLE. Will never visit this place again!

Great selection.

Wish there were more around

They cart what I was wanting