These guys game me a great deal on my wifes xt5, thanks to Enrique the GM, a fair GM, does not put up with non sense and is forward. Thanks guys for a great car.

The people at De La Fuente Cadillac are great. Each person that Ive dealt with has been nice and helpful. The salespeople arent pushy and go out of their way to try to help you get what you are looking for. The service and repair team have done a great job any time Ive come in. Quality work and very easy to talk to.

Travis was a pleasure to work with, as was the manager, Rick. Very transparent with pricing, very honest and genuinely concerned about satisfying us. They also made us aware of additional pricing incentives that we did not know about it. We would definitely return when we are in the market for another Cadillac. I did take the car back to the service department for a couple minor items and the people in the service department were equally friendly and accommodating.

Great dealership to buy a car. No high pressure sales here, on the contrary, they let me take my time to check things out without a pesky salesperson hovering and trying to convince me what I needed to buy from them. When I had questions it was easy to get their attention. Price was lower than other dealerships I checked with throughout the negotiation so a good deal is another good reason to shop here.

Was a good place for service. Recently they have little staff and the level of service has decreased. There are nice people but to be told 3x the car wash is not available...but another Cadillac is brought around clearly after a wash...not cool.

I just finished getting my 2nd car from Rick at De La Fuente Cadillac, and I am beyond satisfied with my entire experience. As a huge fan of Cadillac, there are several choices with regards with whom to work. I have met several salespeople and have scouted various dealerships, and NOBODY is as sincere, professional, and offers as great of a deal as Rick at De La Fuente Cadillac. He beat any offers I had found, and made sure to hustle in finding me the EXACT cars I wanted with all of the features I needed, while not overselling me. He knew what would make me happy, and went over and beyond to make it happen. I greatly appreciate him making me feel so well taken care of, and HIGHLY recommend using De La Fuente!

I came in to see the ATS and wanted to find out more about the car. I test drove a couple of them and feel in love with the ATS. I had Fred the sales agent look into what the costs were and also wanted to inquire about a least. They looked into it for me and not only were they competitive with their pricing, they also agree to buy out my current lease for a fair price and take that in on a trade. I was very satisfied with the service they provided and would definitely purchase another vehicle from them again.

Friendly, professional, and courteous. These people uphold their values. Theyre enthusiastic about what they do and provide quality value. Heres to a big thank you to the guys at De La Fuente Cadillac!

My experience here was sweet and somber. Steven was very gracious and professional squeezing me in on a late Saturday morning to plug my tire. Unfortunately, once my spare was replaced it was tossed in the pick-up bed. Come to find out it was $200 to have them remount it to the under carriage. BOLOGNA!! At least give me the option to choose. Come to find out, I took it next door to Tire Pros and it was a 10-miute job and was charged $15.

Terry and Brittany in the service department do an excellent job. Terry contacted me on his own time to take care of something that I had asked him about. Incredible service levels and much appreciated!

Always a great experience here. Only Cadillac dealership in San Diego that actually knows what theyre talking about. Ive been coming here for years and always worth the drive.

Week 2 of waiting for warranty brake shoes replacement for my escalade. Minor stuggle for the free smaller loaner. One more week to go? Cadillac?Up until now, awesome everywhere. Pending

First off Id like to say that I had nothing less than exceptional service here at De La Fuente Cadillac. Steve Gagliardi was very professional and had a great sense of humor. I had my vehicle towed here after getting a flat tire, no appointment and they were still able to help me out and have my vehicle fixed. I was in and out in less than an hour & half. It turned out to be a faulty tpms that was leaking air through the valve stem, they replaced it under warranty. I should also add that I was from out state, so I was surprised to receive excellent service on such short notice. They even offered to wash my vehicle after but because I was in a hurry to get back to my family vacation I decided to pass on it. Keep up the great customer service De La Fuente Cadillac team.

Excellent service department, had the CTS serviced, and they found a couple of things that needed to be replaced. Not pushy at all, just some honest recommendation, & we are very happy with the service.

From the first time we walked in the door - I (we) were impressed by the service and genuine professionalism of the De La Fuente team. We are very happy customers and would recommend to any of our friends!

Good service, very nice service department . Just dont try to schedule an appointment on line. Took me over 20 minutes to complete the process. I mean whats so difficult about Monday morning drop off for LOF and routine maintenance?

Im extremely saddened to even have to write this review, but the lack of concern the general manager, Enrique Rodriguez, and service department, specifically Brittany McGee, have for customers is pathetic. We took our Cadillac ATS in for a routine service and oil change (granted, we did not buy it there, but that should not matter) while we were on vacation. Brittany, the service writer, did a pre-service inspection of any damage that existed (at our prompting). After servicing, there was damage to the car that was not already there - per their pre-service inspection. We brought it to their attention, and regardless of their inspection or before and after photos, they deny any wrongdoing. They completely ignore requests to repair the damage done by one of THEIR OWN EMPLOYEES. BEWARE OF YOUR CAR AND THE CONDITION BEFORE AND AFTER - OR AVOID THIS PLACE! There are plenty of other Cadillac dealers in the area, and I would definitely recommend steering clear of this place.

Completely satisfied. De La Fuente went the extra mile. Brittany was an awesome service adviser.

Awesome service! Always a pleasure to come here.

Terry, was an exceptional customer service manager. He addressed all my questions and concerns.

Great service and prices not like other Cadillac dealers. My Platinum Escalade got the service service

Charges are reasonable and well explained. No long lines.

I am always pleased with the service provided by the people at De La Fuente Caddilac. The work is performed in a professional manner, and more importantly, expeditiously..

De La Fuente has been in charge of my 2001 Cadillac Deville DHS since I moved to El Cajon to live with my mother 10 years ago. My car was in trouble and chief repair technician Jeff True diagnosed the problem immediately. His expertise has guided my repairs ever since and he has always made me feel welcome to consult with him or ask his advice. He is a remarkable asset to the team. I am impressed with all personnel for their genuine concern and conscientious attention to their customers. I have special accolades for the service team from the moment I check in with Steve or Kenny, throughout the maintenance process with all expert service technicians, cheerful and efficient receptionists Tiffany & Jessica, and Executive Manager Rick Rodriguez who always greets me enthusiastically (not just as a potential buyer but as a friend). In fact, I think that sums up my impression of De La Fuente -- THEY TREAT THEIR CLIENTS AS FRIENDS. And that makes a big difference. I always feel comfortable there.Karen ThomsonJanuary 17, 2014

Had car towed to dealership on a Friday to have them diagnose a problem with the vehicle. Tuesday I finally recieve a voicemail, but was unable to return the phone call until 5. The message I recieved was from Brittany who told me to call the dealership regarding my car. Thats it. No message or details and no message for staff to explain what was goin on. Incompetence on Brittanys behalf. Do not appreciate waiting five days to receive a message call me about you car. What kind of professional policy is this? I cant even get to the point where someone even lets me know what is going on to write a review on what actually gets worked on. This place is understaffed and unprofessional. Plus the website states they are open in the service center until 5:30 pm. Either staff just arbitrarily wanders off before scheduled time to leave or the folks maintaining the website are just as on the ball as Brittany. NOT GOOD SERVICE.

From the moment I walked into the dealership I felt absolutely no pressure. Rick Rodriquez, the General Manager, greeted me and let me look over the 2012 CTS coupe on his used car lot without hovering over me. Later, when we sat down in his office, he listened respectfully as I told him what I wanted to pay for the CTS and what I wanted for my 06 Vette. He agreed to both and we had a deal. One of the easiest and most pleasant car shopping experiences Ive ever had. I would enthusiastically recommend De La Fuente.Rory OConnor

I have purchased my Cadillac SRX almost 10 years ago (May 2004) at De La Fuente Cadillac in El Cajon and even though I lived in Chula Vista at that time and moved to National City later on I have maintained going back at De La Fuente Cadillac for service and I did not care about the distance because of their professionalism and friendliness, treats me like a member of their family. I always feel good and welcomed. Thanks to Rick and associates especially to Steve (Service Department).

The best place to buy your new o used car,

We had our most pleasant experience at De La Fuente Cadillac> last week while purchasing our new CTS cadillac. From start> to finish Fred, Annie & Rick made us feel welcome, their> knowledge and courtesy was appreciated. We are very happy to> be driving our CTS Coupe Cadillac, our first Cadillac!>

A plus services, I willing to drive out to el Cajon then use the bad service from the other Cadillac dealer only a few miles from my house.

Recently my wife and I purchased a used 2015 Buick Enclave from De La Fuente Cadillac in El Cajon, CA. For several months we had been searching for a used 2014-2015 Enclave when my wife came upon this vehicle on the internet. It was priced below other comparable Enclave’s and had low miles. We live in Phoenix so this was an out of state vehicle which created questions in our mind about seeing the car and sales tax and delivery.Our contact at De La Fuente was Randy Hanslik, Internet Sales Manager. From the initial contact with Randy he was very easy to communicate with and never gave us any “sales pressure” to buy the car. He understood our concerns about being out of state and answered all of our questions.After coming to an agreed cash sale price my wife and I thought about what we would do now with our “third” car. We mentioned to Randy our third car as a possible trade in even though we had already agreed to buy the car for cash. He asked us about the car and what price we wanted for the car. We told him, he talked to Rick Rodriguez, Executive Manager and our price was accepted – car sight unseen.We have friends who live near El Cajon and asked them if they would go to De La Fuente Cadillac and look at the Enclave. They did and told us it was beautiful and “perfect”. We wired the money to De La Fuente Cadillac and bought the car.As out of state buyers we did not want to pay California sales tax as we would be paying Arizona sales tax when we registered the car. To make this happen Randy said he would drive the Enclave to Yuma, Arizona for a small delivery fee and drive our “third” trade in car back to El Cajon. He engaged a notary to also meet us in Yuma to do the necessary paper work. In an hour we had completed all the paperwork.This was a great experience for us and we would definitely recommend Randy Hanslik and De La Fuente Cadillac for buying a vehicle. They went far and above in working with us to purchase our Enclave.Danny & Susan Schacher

Steve as usual helpful and professional. Never have had a problem.

I always receive 5 star service when I take my car in for service or checked out for minor issues. Considering this is about the 7th or 8th Cadillac Ive owned and the second one Ive purchased from De La Fuente Cadillac. Who knows, maybe in about 4 years Ill be ready for another one. Thanks

The salesman was great but when we sat down with the finance manager she got mad at the salesman and was yelling and cursing at him. Then she acted like nothing happened. I got up left. I was really upset AND didnt buy the car I wanted.

Terrible customer service from the service department. Need some customer interaction training.

The service department is knowledgeable and friendly.

Best customer service very satisfied.

Great Staff..didnt work out. Yet! 😊

Terrible service,,called in for just a part, mind you I already know the problem and just want to purchase to part to fix myself, the woman refuses to give me a price for part and says I have to pay for someone $150.00 to tell me what I already know, then they will give me the part # and quote a priceI dont need a quote just the part, but they wanna scam me into paying 150 for nothing lol,, find a trustworthy place, this is not them

Steve handle my repair in a timely matter

They are truly a 7 Star quality sales & the service provider Since 2004 !Ive never experienced any disappointment, only Ive got sanitisation !

The service department is awesome.

Very good service.

We have been coming here for years, the staff is very friendly and professional. 😄👍

No longer in business apparently?

Great service!

Great Cadillac dealership

Off the hook.

Timely & professional

Very friendly staff

The best