Baskin-Robbins is oldie but goodie just like thrifty is . The are the one place you will always fine your favorite flavors of ice cream . This one has been in El Monte ever since I was a little girl . Theyre always clean welcoming and ready to help you with whatever flavor you want .
Ice cream was good but the server couldnt make a banana split to save his life! And very lilWhipped cream!
I had 3 coupons that I showed them first, then they made the sundaes but when it was time to pay, the Male manager said they dont take those coupons! I was so upset I just left the sundaes
Super clean 👌great staff and all my favorite ice ream flavors 😋
The store was nice and clean with a somewhat good selection of cakes, ice cream pizzas, and ice cream. The man who helped me at the cash register was... I dont even have the words to describe how I feel. He was yelling at me the whole time. I wanted to select a small cake or ice cream pizza and just want to have a small number written on the corner or maybe a sign to stick on my treat. He assumed it was a birthday and gave me a small sign. I told him it wasnt a birthday, is there anything else he can do, he just raised his hands and shoulders like theres nothing he can do, (I understand the ice cream pizza has toppings and the smallest cake has no space) I kindly suggested if he could work with me and just write a small number on the cookie or something. He didnt even get to listen to my suggestion, the whole time he was yelling that he cant do it, its impossible, its lumpy, its too small. I was so tired of his yelling I just told myself to forget it, and I waited for him to ring me up. I asked if there was apple pay and he grunted. I took that as a yes. I had to pull up the app on my phone and it took a while, (please note there was no one in the shop so I didnt hold up the line). He started yelling at me again asking me how come I dont know how to use apple pay... This isnt even the icing on the cake.... I had an itch on my arm and it turns out it was a loose hair so I dust it off on my arm, the nice man yelled even louder telling me WHY ARE YOU THROWING HAIR IN MY STORE, YOU CANT DO THAT IN MY STORE, DONT THROW HAIR IN MY STORE. I am so offended, should I be shaving off my head before entering? Should I send my robot made out of metal to purchase my dessert? I did not enjoy my experience at this Baskin Robbins. People with hair: beware!
I ordered a cake through the BR App for a elegant rose cake. The next day I pick it up and I checked the cake and it’s a completely different cake. So I talk to the owner who is a small Old Mexican man that was very rude and immature and had the nerve to put the receipt in my face saying that I had paid for that and wouldn’t let me explain the issue. I of course get very upset and we start arguing and show him the email with the picture of the cake that I ordered and then all of a sudden he kept apologizing to me. He didn’t let me explain myself and kept putting the receipt in my face. There was a girl in the back listening and apologized and said for me to come back in a hour to pick up the cake. Then it was fixed. It’s not the first encounter with this same old man that has been very rude and disrespectful to customers.
Friendly staff and 31 different flavors of ice cream make this place as welcoming as it gets!
Very nice staff and they have a good variety
I dont like getting rushed especially when Im in the mood for a good ice cream, and today the girl rushed me thru my order just because it was 25 minutes before they closed like come on either you please your customers or just dont come to work especially for what I bought everything sloppy!!!! I WANT WHAT I PAID FOR in that case I could of just gone get a bucket of ice cream at Northgate.
They charged my fiancee for three triple scooped when he only got two. When I called to speak with the manager he hung up on me and said it was prayer time. Get your employees in line. Overcharging cusomters is not cool and I will be filing a complaint nwith the corporate office. Do not go here !!
Old man is so rude to costumers. He also grabs the cones And toppings without wearing gloves or washing his hands after touching the money. He should really be nicer and wear gloves during these times.
Didnt accept my tmobile tuesday coupon, saying it only apply for creation creation as shown in the picture, despite fineprint doesnt say it anywhere. only went by the picture which didnt mean anything. disappointed
Every time we go here they are closed. It doesnt matter the time of day.
Great service...
I believe the owner was there a few times when I had gone there. He has a fun personality, the ice cream scoopers reflect that. Yummy flavors, clean.
Awesome place to get ice cream and fresh baked cookies. Come support your local small business owned by same person for over 20 plus years.
AVOID THIS LOCATION AT ALL COSTS! They have a bunch of kids working here who cant even be bothered to remember what ice cream was ordered not to mention that their customer service knowledge is non existent. Not sure who runs this location but they should take a look at how their young staff cant even take a simple ice cream order and they treat all their customers like garbage. You let little kids run your business like that and youll be closed down in no time.
Customer service is awesome!The girl was very helpful and friendly.Thanks you miss Heidi.
Loved the cookie sandwich and butter pecan waffle cone:) friendly staff
Nice and helpful
This place is clean and always stocked full of cakes. Their customer service is second to none. Though hectic on busy days its worth the wait.
Very polite, parking available. Nice prices.
Mauricio The man is old and drives a older model white utility van his name Mauricio and goes by the title of BAMBOO 54 HASTE BECOMES ILLICIT HIS GROUP MEXICAN OLDER THIN HIS BROTHER SALES HORSE AND COFFEE FROM THE LITTLE FOLKS STORE
Very cool place, nice staff, and all around good place to Get out of the sun
This place is ok, its clean . The only problem I had was getting some service one lady knew some customers and was rude to ignore us took care of them then left to go talk to them. The other lady was helpful tho.
Bad attitude of employees do not know how to write happy birthday 😡😡
Delicious icecream served at just the right temp andd full of ingredients and natural flavor. PlEnty of options too
Great service! Employees and owner are nice nice!
Prices are more expensive than other Baskin Robbins. Owner should wear a hair net on beard, i got a hair in my ice cream. His rude to mexican customers and yells st his staff in front of people. His workers are the only ones vert nice and friendly.
Its a Baskin Robbins. The service is good and they usually have pints stocked in the freezer but there usually arent too many choices for prepacked pints.
Bua nay di an sinh nhat voi Lupe Bautista voi Maria Sara Bautista va 3 nguoi khac o Chilis Restaurant in Montclair plaza in Montclair.
Its really well kept and has a good choice of ice cream cakes available. Friendly staff, especially the owner!
I love coffee ice cream
The owner is terrible. Dont give him ur business. He didnt want to take corporate coupon i got in the mail for his store & on top of that he yelled at me. Very unprofessional. IM GIVING A NEGATIVE 5stars
They have great ice cream my favorite
It too expensive. The ice cream cake was about $60
Its ok, expensive but they have a lot of flavors you can choose.
Variety of flavors. 31+
Great Ice Cream, Lupita Rules!!
Ice cream is always a good idea!
They closed early it is only 10:25 😤😤 I wanted icecream!!
Love the attention to detail & friendly staff
The best ice creams
I came to ask for a single scoop and when it was put in front of me I got a kids sized scoop and still had to pay for a regular single scoop price. Very disspleased.
I went 11:30 PM it was closed. very Bad experience
Some of the workers are stupid they can’t even spell “Happy Birthday” so if you get a cake from them make sure you check it.
Gr8 customers, its clean
Nice variety of flavors.
Owner is old and ignorant.....
Rarely is there any customers in there. They finally got some young people working there instead of an old Indian guy that doesnt wear gloves.
Ice cream good
Lovely yummy place
Good ice cream
Yummy ice cream!
Delicious!
Owner is very nice
Good customer service
Ice cream is always fire
We will back.
No Tuesday cone special at this site...
Tasty ice creams
My favorite
Awesome sauce
Great service
I like ice cream
Expensive
Nice
Flash back.
Ice cream & cake
Was 👍
Delicius!!
Yum
I like them and my daughters love their delicious flavors
Mal was my friend and me.They did not take care of us and they were 2And we went to another side.🍦🍰Maybe next time.
VERY RICH EVERYTHING
Very friendly staff and very clean place delicious ice cream
Very rich
Very bad service of the. Person who attends
Good ice cream
Very bad service the gentleman always in a bad mood and rude bad bad
Well
I love the baskin Robbins years
Rich Ice