Went here first time for a customer pickup...went really smooth and fast ..

Ordered online parked, and they put it inmy trunk. Easy transaction.

Staff is always kind and helpful. Always buy my TVs from this location and my first awesome MacBook air. Great store!The geek squad is always very helpful

This location is always very clean and organized, accept for the restroom this time, but over all a great visit

Disappointed with the store manager regarding a return. She could have been more polite and understand. Were not shopping here anymore!

Extremely incompetent, they told me I could pick up a device I purchased online. After I drove there they said they meant I could cancel my order and buy it here. It would be good to actually say that. Words matter mfkers

The sales associates are never around when you need them. When you ske for help they are rude and act like you are annoying them. Prices are high and they dont have any products you need. I dont recommend this best buy.

Drove over 30 minutes since they had the last Surface in town and arrived while they were closing the doors. The best buy employee stood at the door talking with another customer and wouldnt call anyone else to assist me and by the time I was finally able to talk with him he rudely told me that he couldnt help me anymore because it was after hours....

Every day that passes sees Best buy inch closer to Target, but with higher prices. I didnt find anything I was looking for and the entire aisle dedicated to cabling and adapters was essentially sold out.

Nice pool.

Great costumer service, went in for a phone and the sales people helped me.

No one offered to help me and they didnt have a wide selection of TVs and no stereo equipment/speakers, very disappointed! This is the store located in El Paso TX.

Customer service was great! Assisted promptly.

The store is okay. The prices are fair and near that of online. Just never use the geek squad computer services. You would get better computer work from trained monkeys and a mere cat.

Found what I needed at a decent price. Service was perfect very helpful

I had a warranty on an item an called in for an appointment. The operator made a scheduled appointment at the wrong Best Buy, me not knowing when I showed up there. Well the young lady there at Geeks Squad was able to fit me in between appointments. She had me in and out of there about 23 minutes of being there! She reordered my warranty item quick. I am one satisfied customer! I would recommend people to go here for fast friendly service!

Everytime we go to this store everything is very organized and neat. Also the people working here are very efficient and friendly. :)

I only gave a two star cause the cashier was nice. I thought it would be easy to upgrade my router. I also thought I could get more help by going inside as opposed to shopping online. I was wrong. Even if they call help for you, dont hold your breath. I basically shopped online while in the store. Was pleased their app was more help than their associates. Guess I have a great reason to retire my best buy credit card and keep making Jeff richer by shopping Amazon.com.

Store is currently not taking phone calls and national reps are incompetent. Can not get any help with a purchase. No one seems to know what they are doing and sharing lots of misinformation.

Went in to ask some questions and the sales associate would direct his answer to my boyfriend (who had no interest in what we were talking about). My boyfriend started to notice before i did and he walked away so that the sales associate would stop talking to him. By the end of it, i realized the sales associate had no idea what I was talking about and did not bother trying to fix it. If you dont know the answer, ask a collegue who does, dont just go around giving false answers! Went to the las cruces store instead and they helped me just fine!

This store sucks! Save your time and shop elsewhere.The staff was inattentive and shelves where bare.

Wonderful shopping experience! They had the products I was looking for (TV & movies). Sergio was very helpful and friendly. The store was NOT crowded at all despite it being Thanksgiving week. It was clean. I was in and out in about 25 minutes. I also noticed the staff was very tentative to the curbside pickups. Great job!

Use the Best Buy app, bought some accessories for my desktop. And use the service to bring your purchase items out to your vehicle. You set up a store close to you. Best Buy will email when your items are ready to be pick at store or delivery to your home. Two options if you visit the store, get inside the store or wait for your items in parking lot area specify with numbers for each car space. Using the app you describe your vehicle and the number of parking space you are. Also a code number to identify you with Best Buy employee. I waited no more than 5 minutes to pick up my stuff. And have used this service multiple times. (Best Buy Sunland, West El Paso TX.)

While I was at best buy I was told that they dont work on any phones other than IPhone. This is unfortunate because I am having so much trouble with my technology right now and I have the proof to show it finally.

Luis was so helpful!! Greeted us upon arrival and help us find a specific appliance. Great staff!! Enter was helpful as well.

Great place but dont go by the online supply of items. It indicated that they had some but didnt when I got there. I should have bought online and waited but was in a hurry.

Nice big store, great selection and helpful staff.

Great prices, great service!

Sony representative was very helpful with all the questions we had!

Staff was not very helpful. Asked where I could find some cables and was pointed where to go not once but twice. Standards have certainly fallen off.

Good place, just wish they stocked there store a little bit more. Do to everything going on Ill cut them some slack. Others probably wont!

Good experience, in, out and on our way. We did have to wait about 15 min for someone to help us, but it was easy after thank.

It was good very helpful staff. I got a bargain 65 inch Samsung tv. With a 120hz processor. Very happy with my purchase.

Purchased 2 The Hobbit Trilogy Steelbooks sets, one online and one in store. Unfortunately both after removing the shrink wrap we noticed both are damaged (common with steelbooks). Next day went ahead and returned to the store for replacements or refunds. Not surprise they couldnt do replacements since they stocked out, since is a high collectible item. To my surprise, they couldnt do refunds even though the damage is highly visible, due to been open. I explained to the employees that I have done refunds on stock out steelbooks when damaged. Was advised to go all the way to Las Cruces and might have stock to do the exchange but no refunds will be made. Drove 45 minutes to Las Cruces, had only one exchanged due to stock and the second one was refunded no questions asked. The employees could have done the refund since the beginning instead of making me drive all the way to Las Cruces for it.

The Hospitality overall needs some work! The only words that I heard during my visit was Your Total Is $#.##

Courteous and helpful staff. Everything you would expect from a Best Buy.

Very helpful people here. Would def come back

Google wanted a review. I mean it’s a Best Buy like any other one . This one has a weird ginger security dude with tats and the computer section is not that friendly or competent. Fridge section is nice .Might go with a Samsung

Personnel are always helpful and knowledgeable. Can always find the electronics you need!

Had Great sales on air fryers. Didnt have the one I wanted, still good.

Dont bother with this location for geek squad. Waited half an hour (behind one person) to get the last helpful service Ive ever gotten from a best buy. Wouldnt even recognize the warranty I bought from them less than a year ago. Will happily drive the extra 10 miles to the east side for the other location. Terrible set up and understaffed.

Buyer Beware. Best Buy only has a 14 day retrun policy on unopened items unless you are an Elite Member.Will never shop at Best Buy again.

Good place to get a variety of electronic devices

We did bought an open box Lenovo Chromebook with touchscreen at $375 USD, very good deal.Was going to buy amothed Dell laptop but it wasnt on stock

Derek in installs is amazing, offers the best advice, suggests the right quality within the my budget. They have taken care of mine and my families car audio needs for years! Highest quality work!

Sorry to inform negative comments but they had so employees walking around while customers waiting to get service including me but conversations among employees was more important then customers. I gave a three star because the installer gave me the best service ever he was patient explaining how my stereo function worked and invented me to stop by anytime if I needed help programming the features or any issues. Super nice guy 10+!!!

We went to pick up the item that we bought online and there were other people in the line waiting. They had just one person who was bringing items that were bought online, thats why they were really slow. İt has been 5 hours that we ordered our item and still they couldnt prepare it. İt took them 7 hours to find the item in the store and put it on the pick up section. I dont know but making just one person to work for that part is not enough and to me kind of torture for the employee. Other than that you can find what ever you need,it it very big storre

Thanks to Vincente for helping me pick out the right laptop. Good stuff

I visited today 20 min before closing and did not find the item I was looking for. An employee suggested that I go to the nearest Bestbuy and order through curbside pick up since it will be open till 8pm. So I did take the advice and traveled to the Fountains location only to be denied the curbside. What the employee forgot to mention was you CANNOT pick up same day if order is placed AFTER 7pm. Wouldve been really nice to have known that before I wasted my gas.

Make sure if youre doing pick up that you choose a numbered spot. Even though if you dont they let you describe where your parked, your car make and color the Best Buy employee wont bother looking for you and instead will put your pickup back in the store. And you wont be notified about it either.

Good store and helpful employees.

They were very helpful

BUYER BEWARE!!!! When you buy an extended warranty from Best Buy and your purchase is defective and is not returned within seven days, you will loose your extended warranty for your exchange. They will not transfer it to the exchanged item. I will not purchase from them again.

Gadgets and gizmos galore! I remembered instantly why I hardly ever venture into this store... because I want everything they sell! ☹️Customer service was top notch! I had arrived approximately 15 minutes till they closed and was helped very courteously by two different staff members. Heres the kicker. Most places, unfortunately, have unprofessional staff that would have either made it uncomfortable helping me with such a short amount of time left in their work day or plainly lie about not knowing where said item was or if they even had it in stock just to get rid of me quickly and go back to closing for the day. Not this Best Buy on Sunland Park! Not only were they extremely helpful they seemed genuinely pleased to be of service. I remember some of them even asked if I needed assistance as I walked from one area to the next between item selections. Truly for me, this was such an anti-anxiety shopping moment that I will recommend to all that have any tech they need to buy or replace or even just ask about. Thank you to the workforce (management/staff) of this Best Buy for a great shopping experience!

Only about two people were attentive as to whether I needed help, the rest of the staff were pretty much just avoiding or ignoring customers.

An associate helped me find the right item right away. Very pleased

Curbside pick up is really bad. Very long wait time. Over 45 minutes. There’s only one employee who is bringing out the items. There’s a message on the website stating that they usually bring out your items in about ten minutes. Huge lie. Several people that were waiting for their items got down an complained. It’s better to buy in store. To make it worse I’ve been trying to call to let them know I would rather pick up the item at a different date and I’ve been on hold for more than 30 minutes.

Good service & Alexandra was also very knowledgable about the tvs we were looking at. I havent been to BB in a long time and this was a good experience.

Good service and so helpful the personal

Huge variety of name brand appliances,electronics and lots of other gadgets and movies. Staff around store seems friendly and young.

Your average Best Buy. Can order online and most times will be ready for pickup in a couple of hours. Friendly and knowledgeable people.

Incompetent. I purchased a $1,000 roomba vacuum cleaner. It had errors almost immediately. I wanted to return it, but I was told that Geek Squad needed to repair it instead. I brought it to them a week ago and they “haven’t assigned a technician yet.” Then they wrote me an email that they need to discuss something with me before they repair the robot. I’ve called them 5 times and I’m told that they are going to replace it for another identical model roomba. Why would I do that? The product is garbage, hence, why it broke almost instantaneously. I want a refund and not store credit.

Great service. Answered all questions

Good customer service.

Friendly staff ( jorge and cinthya) they help us to get our laundry set

Average Best Buy trip. They didnt have the exact cable I needed (IDE to USB 3.0), but they had something similar. Best Buy is pretty standard... The Walmart of Electronics.

I needed to get some wireless headphones for my laptop so I went there last week. Even though it was kind of low on people inside the store employees were very eager to help me out with whatever I needed. They came up to me and asked me right away what I needed and where I could find it. They were very friendly and professional.

Most times it really bad customer service. No one ever around to help. Or they can be rude or very unattentive and most times to busy talking to each other.

We purchased a sound system and television from Best Buy . Everything works so great . Thankful for the experienced techs from installation to coming back and making sure our apps are working .Best Buy is where to go ! It cant be beat .Thanks so much Nate your knowledge and professionalism are outstanding !

If you have not been here, go.

They really took care of me. The Geek Squad is outstanding.

Loved my experience, I just bought the samsung Z fold 2. Love it. Best phone ever

Employees were helpful. I asked lots of specific questions. I know I was being annoying. But they answered all of them politely.

Well went on a quest to find the the blue ray Greenland disastermove found it here! Very helpful employees start of search 327pm yesterday done at 327pm today now if I can find me some bluebell tin roof ice cream I will be set for tonight!!!!!!

Stood for 30 minutes on the smart watch area waitING so they could help me and the were just talking and playing right in front of me in the TV areas 3 of them to be exact very upset.

I always get help finding what I need. Employees so far have been very knowledgable. I LOVE THIS PLACE.

Great selection of products

Great customer service and good variety

Jorge and his team were awesome. They helped us resolve a complicated delivery issue that required multiple steps and took about two hours. Overall, they completed the task with very minimal changes on our part. We are pleased and highly recommend shopping at Best Buy.

Online inventory isnt always correct. Went for a $275 router, no mention of the better $350 one in stock. Got it instead. Best know what youre looking for when you get there, not always a lot of help.

Curbside service needs some major attention. The last item that I picked up here, which was a 4K UHD movie, took literally 40 minutes to get to me.

I always have a wonderful shopping experience at Best Buy. Regardless of which location or the time of day. They obviously hire only the friendliest, most helpful and most informed people who take the time to patiently listen to their customers and provide them with the right information to make the best decision on which products to buy. Ive never regretted a purchase Ive made at Best Buy.

I always hate going to best buy, there floor sales personnel never want to help you and if your lucky to get there attention they put this face like I guess Ill help you. The place is fine but there employees are just very unprofessional

Good place to get a phone. Samsung expert there did a great job explaining phones and different features. Veryyyyy knowledgeable! Best prices for latest Samsung phones! Largest Best Buy in El Paso.

I like the best buy customer service! I did find a cool Delorian from back to the future toy!

I love Bestbuy from now, no more Target.

This is just a regular Best Buy. Customer is good, and they have a lot of TVs On sale.

Confusing if your looking to speak to someone about your order at firstBut once they got in touch with you, things went pretty fastCourteous professional people

Went in to purchase a TV and a drone and the entire process was effortless.

Great service fast convenient and knowledgeable employees.

I just called the store about doing a price match to a manufacturers product that is in this store (I wanted to save a few business days of shipping given that the pandemic and weather delays have been pretty bad) But upon speaking to a gentleman, he sounded very unenthusiastic and unwilling to help me out. I waited about 30 minutes just to get a hold of somebody in the store and for him to talk to me like I was an inconvenience to him really upset me.

Courteous service. Questions answered quickly about our purchase of a computer.

Everyone was very polite and helpful.

Bought a refrigerator...shopped around...Lowes, Home Depot...BestBuy had the best deal....

A bit over priced for their items but they dont disappoint either.

Curb pick up was good, wait was almost no time

The Curbside pickup was quite a wait. Not up to the 15mins originally scheduled though. However the reps professionalism and attitude was amazing. He was respectful too

The geek squad members Victoria and Zaby were great and helped my 81-year-old mom easily navigate files they backed up for her after fixing her computer. Very patient very nice.

Absolute terrible customer service. General manager is the worst.

Always treated great there, the employees are always helpful .