Brought my Mini Countryman in for an odd issue that was diagnosed by another mechanic who didnt feel comfortable tackling the job. It was a pricy fix but its been two weeks and so far so good. The staff is friendly and professional, very communicative. Thanks again!

Much different level of customer service. Called service dept. to inquire about a service package; person on other end of phone seemed as though they did not want to help, completely indifferent. Folks seemed friendlier at BMW/Mini :-(

In July, parts were ordered over the phone by a family member of mine for my car since I was attending a funeral. The dealership staff claim that over the phone they mentioned that parts were non-refundable. That is not the case. Please review your recorded phone conversations. We were not aware of this policy and were not told of this over the phone. There is a lack of communication going on with this dealership. We arent use to this type of mini service. Is it because this location is new? We would like to speak to the owners (Garcias?). Thank you.

Judy is the best. While traveling, our Mini ran out of batteries and I had to get it towed to Mini of El Paso. She help calm my fears of the worst major problems. Her knowledge of the safe city was honest and reassuring. The service is very friendly and top notch. Judy was kind enough to provide a loner. They took the day to address the issue and did a point inspection to make sure we’d be safe on our journey home. We are safe with no problems. The cost was average for battery replacement. There’s no price for a peace of mind and superb service. Best place to take your MINI.

Ive called twice, left 2 voicemails (one last week, one today) also tried scheduling online with service department 3 weeks ago. Apparently these people don’t want my money/business.Maybe it’s just me but if you’re looking to get a service done on your mini you might want to try somewhere else.

I loved this place when it was owned by group 1, but now I called parts at mini and some guy Ruben was rude and didn’t help me at all. All I wanted was a price for my tire and he wouldn’t help me, super rude. Went and bought tires somewhere else.

HORRIBLE CUSTOMER SERVICE WHEN IT COMES TO SELL A CAR.THERE IS NO SALES PERSON AT MINI, THE “SALES PERSON” DOESN’T KNOW ANYTHING. HE HAS TO BE ASKING ALL QUESTIONS TO ANOTHER PERSON TO GET AN ANSWER FOR THE CUSTOMER.NO OFFICE WHERE YOU CAN SIT AND DISCUSS DIFFERENT OPTIONS.ZERO COMMUNICATION WITH THE CUSTOMER, NOT EVEN A CALL. ONLY TEXT MESSAGE TO GET A RESPONSE AFTER 1-2 HOURS.VERY UNPROFESSIONAL. THEY ONLY RUN YOUR CREDIT AND THEY DON’T HELP YOU AT ALL. AND THEY DON’T CALL YOU NEVER AGAIN.PEOPLE WHO ARE “WORKING” THERE ARE JUST HIDING IN AN OFFICE THEY DON’T COME OUT AND SEE IF YOU NEED HELP WITH A CAR.-SERVICE DEPT-VERY GOOD TREATMENT FROM CHRIS AND JUDYTHEY ARE THE ONLY TWO EMPLOYEES THAT ACTUALLY WANT TO HELP CUSTOMERS.THEIR PRICES INCREASED

Marco was an excellent help for my wife and I as we bought a new Mini Cooper. We were prepared to order a custom build because we couldnt find the perfect model on the lot, but he persisted and found the car that met our needs. Then when we were finalizing the purchase, he helped find us a rebate and got us a better financing rate than what our bank had originally offered.

My experience at El Paso Mini was extraordinary. I was treated like I was the only customer they had. The technician working on my car did a very thorough job with extreme attention to detail. I received a call every day from the Service Advisor and was given updates so I knew what was going on with my car at all times. The staff were allVery pleasant to work with and I was very happy with all the attention I was given. Overall, it was the best relationship I’ve ever had with a dealership.

Really great customer service. Took about 2 hours for a full service and a wash. Will definitely be returning.

Judy, from service at Mini is a very thorough professional. She will go out of her way to ensure that the customer is satisfied. The mini service center is very comfortable and welcoming.

Chris Guzman is always a top performer! He always provides the best service to me and my wife in regards to our Mini’s. His friendly welcome every time I enter the show room and is quick to provide what ever information and service I am asking for. He provides update when I have to leave cars for any type of maintenance. Hands one of if not the best employee you.

Amazing! Jesus and the team got me into my car in just one day! I was struggling to find a car but man!! I love my 2019 Mini Countryman. Love that new car smell! If you need a car come here! You wont regret it

The service at Mini of El Paso has always been excellent. I can always count on reliable fast professional service. My service advisor Judy Alberts has always been very efficient and knowledgeable in servicing my car. I can always count on her valued expertise. Thank you Mini of El Paso for being so attentive and courteous with your customers.

I’ve been looking at Minos for years. Jonathan @ El Paso BMW/Mini was great about being patient with me as I took my time. He took me on a great test drive and allowed me to think through it. He also went over all details. Trust in a dealership and in a car begins and ends with great service. I drove out of the lot with a great Mini Countryman JCW... love it!

I had a great experience there at Mini BMW of El Paso awesome Staff great personalities and fun to work with. I would recommend buying a car from this dealership any days a week the finance manager was great really understood my issues and answer my questions as well as the general manager George and my great salesman Luis oh and don’t forget to mention Alan.I even got a chance to work with the service department Judy great lady great personal experience and attentiveness to my issues and fix my issues ASAP.

Ask for Moises! He went above and beyond to make sure our new Mini was in impeccable condition when we took delivery. Simply a phenomenal experience all around. This is our second Mini and we will certainly be coming back to Moises and Mini of El Paso for our third!

Christopher helped me out like no other!! Dropped my mini off and I was confident it was in good hands. I was well taken care of and informed at every step of getting what I needed done and I had my car back within 2 days it was very quick 🙌🏻 I’m very pleased with my experience there at Mini of El Paso.

As always, Mini of El Paso provides me with great grade A service. Received excellent customer service and help.

Stopped by Mini of El Paso as my Copper S was having an issue. Once again, these folks led by Judith, my Service Advisor, quickly and efficiently took care of the problem. I was offered a loaner which I declined as my car was promised to be ready in a short while and it was. I was given the opportunity to discuss the issue with the mechanic who worked on my car and she (Magda) clearly explained all of the details to me. All in all a wonderful experience and a great place to have your car serviced.

Needed to have a noise investigated. Noise source was located and solved. Fantastic service and excellent communication throughout the process.

I was fed up with my previous car and needed to get into something else. Johnathan and Luis Carlos were amazing and helped me get into a brand new car with an amazing deal. They definitely went above and beyond in trying to help me out. Thanks for the great service! I look forward to going back once I’m in the market for a new car again.

Every person I came in contact with at Mini of El Paso treated my family and I so well. Everyone was so helpful and I could tell they really wanted the best for us. I would definitely lease from them again!Omar, Armando and Chris are amazing and I appreciate their help so much. Thank you thank you thank you. My car is also awesome!!!!

Chris Guzman showed patience and professionalism when I was disappointed with the price it cost to get my vehicle back to standard. In comparison to the total price, he was able to get his management to approve a small discount. No complaints from me there! The mechanics fixed the issues and I could tell on the way home and the drive to work the next morning was a lot better. Thank you Chris, the mechanics who worked on my vehicle, the managers who approved the discount, and BMW of El Paso.

Trash dont have the things in order for people to buy cars

Service Advisors Christopher & Judith always do an amazing job servicing my vehicle. I am always provided prompt updates, price quotes prior to proceeding, and both are very personable and friendly. Thanks Team🥰

Judy has always kept me posted on my vehicles status and I have always been pleased with the service that has been done to my vehicle

I really appreciate the time and the quality of service I receive when I take my car in. Chris Walker is the most knowlegable mechanic Ive ever met and he and Christopher are the best when it comes to taking care of customers!!!

I have my Mini Cooper Serviced. They did a fantastic job in letting me know exactly what was going on with my vehicle and accommodated me when things didn’t go as planned with a loaner car. I am very pleased with their service and commitment to their customers

Dont buy used from them. Better yet go somewhere else. Bought a used 2017 Kia Sportage with 36000 miles. Check engine light turned on within a week. Took it back it mysteriously turned off. Within 3 months motor burned out. Not their problem. KIA not willing to fix.

Ms Judith Albert displayed great customer service and answered any questions that I had. The technician Eric explained all the issues he discovered with my Mini and I was amazed with both of their knowledge.

I love this place. They really go the extra mile (no pun intended) for their customers. They have snacks and drinks available. They even paid for my Uber so I could get errands done while I was waiting for my car to be serviced. They really make you feel like royalty there. Also Judy is so sweet and accommodating!

Judith gave expert and friendly service advice. The technician was thorough and patient. Enjoyed the whole experience. The Mini was cleaned and polished -- very pretty!

Absolutely the worst service from the financial department. I bought a car in 2016 in full & was never given my title, instead they put that bmw still owned the car. When I went to trade in my car in San Antonio & found out about their mistake they refused to help & fix it & be corporative when my sales advisor tried to call them. One financial advisor was very rude to my parents & the manager gave me the run around every time I called or just didn’t pick up my calls. At one point when I asked to speak to someone they transferred me to the mini of Houston where a gentleman there was more helpful. Ultimately a bmw customer service representative helped me receive the title. Mini of El Paso is all too eager to have your service but when it comes to helping the customer after you’ve left, you cannot count on them.

Very good and easy experience. Jonathan took just the right amount of time to help us look at options. He did not leave us waiting in limbo while he “talked to a manager”, which we appreciated. We did not feel rushed to make a decision. We would recommend Jonathan and Mini of El Paso to anyone interested in a Mini.

My service advisor, Chris Guzman always goes above and beyond to ensure my Mini receives excellent service! It’s always a great experience bringing my car in for service. Thank you Mini of ElPaso!

Being that that it’s my first car that I bought, Valerie Lozano was an excellent saleswoman! Very honest and straight business!Judith in service was an amazing service person! It’s not every day you get amazing service with such a great attitude! Thank you Judith!!The only bad thing of car was we weren’t able to get a new bumper for the car being that it was cracked just glued back was the only bad thing I was not to fond of!!! Other than that I’m very excited to be apart of the Mini Cooper family!!! Thank you

Everything was great was greeted politely and professionally . They gave me a time when my car would be ready . They gave me updates until my car was ready .

I went there for a yoga class taught by Namaste Tribe, it was a nice place. Employees were courteous and polite.

Went in for an oil change and was given a loaner for free, everything was pleasant. The personnel was very helpful and nice.

Always nice and courteous. Had by car back in a little less than 24hrs. And because it’s still under warranty, I got to zip around in a loaner. Thank you!

Great car buying experience, Jaime Ponce was our salesman, my wife and I were very pleased with the service he provided, very knowledgeable and friendly. They are also lucky to have Chris Guzman, the service manager, on staff. He also is very friendly, knowledgeable, and willing to work with the individual car owner’s needs. If you are in the market for a Mini Cooper, I would highly recommend this dealership, and these individuals in particular.

Judy’s customer service is second to none. She makes one feel comfortable and special. I always feel like I’m in great hands.

Went for dead battery, denied warranty because according to them, I left the car running

Outstanding service by a lady who values her customers and her relationship with them.Judy, I applaud you for bringing back and making it cool again to go above and beyond to please your customers. It was truly a pleasure to meet you and have you as my Service Advisor and I can’t thank you enough for taking care of my COOPAH.I vow to forward your name to my many Mini friends.To the Service Dept Team...the A/C froze me out on the way home, lol!! Thank you for correctly diagnosing the problem and fixing it right the first time. Your attention to Mini service shows your care and concern for the driver.

Great customer service! Chris was friendly and professional and knowledgeable!

Excellent service in this location. Service advisor Judith provides professional courteous service

I had a great experience working with Valerie. She made the buying process easy, helped me find a great window tinter and was responsive and accommodating.

Judith did a wonderful job. Shes always very attentive to us and our needs and she makes sure we get the best service possible. Its because of people like Judith that I keep coming back to BMW. GREAT JOB JUDITH!!!

Chris is always super helpful when it comes to my mini service appointments. He listens to my concerns and always makes sure I am satisfied. Thank you and Merry Christmas.

Judith is always wonderful to work with. Calls me and talks me through any repairs. She is a pleasure!

My service representative was very pleasant. I was sent a text link to keep in contact while my car was being serviced. I felt the rates were reasonable and I received a full print out of all the work needing completed on my Mini Countryman to get it into top condition.

The people are amazing and helped me find the new car that I wanted at a great price. I recomend this dealership to anyone that is looking to be treated well by the amazing staff to help get you what yourelooking for. Thank you all for a wonderful experience.Jessica

I’ve been a MINI owner since 2015 and have always had a great experience when I take my car in for service.I always ask for Judy Albert in the service department; she is professional, direct, and always goes above and beyond to make sure things are done perfectly. She is excellent in returning calls, answering questions, and solving issues while being cognizant of the customers time.

It is always a pleasure to revisit the Mini Cooper of El Paso,Tx service Team, beginning with Judy Albert the service advisor who cares 100% of the customers safety and recommends the best service for our vehicle.

Shopping for a new car always starts a little annoying because it feels like the sales advisors never want whats best for you they just want the sale. When I went to Mini of El Paso I didnt expect the service that I received. Dewayne is an exceptional sales advisor. The day I fell in love with my mini cooper we walked away but had to come back. The whole time I didnt feel pressured to have to take the cooper home that day. Dewayne really helped me out in finding the best deal possible. The financial advisor was also very courteous in helping me bundle the gap insurance as well as other packages and helped me get the best deal. I love my new mini cooper and since buying it I have been to see the service advisors for minor things. Judy is amazing, she lent me a loaner cooper to run my errands no questions asked and I returned the loaner at my convenience. The staff employed at mini of El Paso are all very friendly and always greet you with a smile. After experiencing such wonderful service I dont think Ill ever buy another vehicle from anywhere else other than from Mini and BMW of El Paso. Thank you all and keep up the great work!

I was treated very well,the staff was extremely nice.

Bill Stapleton was great !!! Excellent customer service! I would definitely say the treatment i experienced at BMW Mini of El Paso is by far THE best ive had compared to any other dealership in town !Thank you Bill !!

Chris is the best service advisor! I highly recommend Mini service!

Amazing customer service.. love my MINI always❤️

Chris really went over the top by making sure my experience was the best that could be offered. Thank you for a great experience !

The sales representative was very helpful and the process was fast.

Great service ! Judy was our service advisor, she is very kind.

As always fantastic customer service. Always with a smile and very helpful!!!

Janet was very courteous and friendly. She provided great customer service. Thank you!!! 😀

Service representative was professional, courteous, and efficient. My cars have always been serviced well and repaired correctly.

Best team in El Paso! Once again Mike and Rodney delivered outstanding customer service and actually got me into the mini that is me! I considered these guys my go to for all my car needs. In fact I even took my sister to get her first mini there! She loves loves her Mini! Thank you guys for always giving your best and treating us like family!

It was great felt like I’ve known you guys forever thanks

Bought a mini cooper. The salesman went out of his way for us and went down on the price almost $2000

I want to thank Marco Flores for his excellence customer service! He definitely takes the time to get to know you and makes sure you are 100% comfortable with your purchase. Not only that but he goes out of his way to treat you as a majesty and make every step of the process very easy and smooth. If you ever stop by MINI of EP ask for Marco Flores, you will get the best customer service of your life.

I received awesome service (again) when I went in for a broken passenger side mirror. They didn’t have the part in, gave me a loaner car, and called me back in 3 days later when my car was fixed. It was that simple.I really enjoy the service at the mini station. The staff has been consistently supportive, responsive and accommodating (not to mention they are genuinely nice people).

Christopher Guzman is a wonderful service representative. Very humane, sincere, genuine and attentive. Highly recommended Mini of El Paso.

You were all so amazing in getting me back on the road in the middle of my 1300 mile road trip. Out of all the places to break down, iv was extremely fortunate typ ge right on the outskirts of El Paso and you could get us in and out in just a couple of hours!

So helpful, so nice, great prices and the crew was very friendly and interactive made me feel so warm and welcomed like a part of the crew!

Expensive, good work, and hassle free. Chris was better than a great tech, thank you. Very satisfied.

Judy is the best service rep ever! She really takes great care of my Mini! I love that they always clean my car. Thanks!

Professionalism, I conversed with both customer care/ sales associates Mrs. Judith and Mr Stapleton and they were Straight forward leveled with me and assured me I was in good hands. Thank you

Kind and attentive staff, superb customer service.

Always the best customer service! Thank you!

Great cars for a good price. Wish they had a little more selection for the hard top 2 doors. Customer service with Rodney is top notch. The man was very honest and had a lot of integrity. Only Mini dealer in El Paso but they will still try just as hard to give you a good deal as if there was other competing mini dealers.

Bill Stapleton was an amazing sales advisor. We were very lucky to have him help us to find a car.

My service writer was awesome!! Communicated well and had an awesome attitude! I highly recommend Chris!

Our experience was great especially Judith, she always makes me feel welcome and takes great care of my needs! Thank you again. I love my Mini!!!

Great customer service provided by Chris! Needed a quick tire check and was helped immediately.Highly recommended.

From Mini Roadside Assistance to Judy at the service center, everything was fantastic. I appreciate get text updates.Thank you

I went into the dealership and explained my dilemma and had a lot of negative equity. They were able to help me out and get me the car I wanted. The purchase was smooth and no problems arose. Thank you guys for everything.

Took my 2012 Mini Cooper to Mini of El Paso and we always use Chris Guzman in service. Major issues with my engine and Chris and his team fixed it right away and it’s driving like new again! I would highly recommend Chris Guzman and Mini of El Paso for any of your vehicle needs.

My service advisor, Judith always takes care of my Mini and goes the extra mile. Service was fast and painless.

Awesome service. Will definitely be back

My sales associate, David, was amazing, as were all the people I dealt with. They were more than fair with my trade-in value and I drove away very happy with both my MINI and the price I paid. GREAT cars and GREAT dealer. If you’re in the market, you won’t regret your visit.

Love Mini of El Paso! Great customer service! Great cars! Great service! All the salespeople are very knowledgeable about their product. I, myself have purchased 3 Mini Coopers from Mini of El Paso. I am always very happy with my purchases and experience at Mini of El Paso.

Great knowledgeable personnel, well informed. I am glad to be a customer at MINI.

Always courteous and amazing. Love this dealership. Dwayne and Gary are world class at taking care of you. Dont look further, this is the right place for you and your family.

Valerie L. showed us the exact cars I reviewed online. Test drove 5 cars and she was knowledgeable and helpful, never rushing us. I would recommend this location and working with Valerie to my friends and family. We love our Mini!

My car had to be left at mini for almost 2 weeks. Judy made sure I had a rental vehicle and I was aware of all the repairs that had to be done. She made sure to help with the insurance company and made sure they covered what they needed to. Great customer service at Mini of El Paso.

Never a customer service issue. Sales were awesome, found me my perfect car. The customer care had been out of this world. Im not gonna lie, out of all the business Ive had dealings with there. MINI is literally the best, treat the service people like people and they have your back. If I get this service in NC, when I leave, I will be buying MINI as often as possible. All other business take note. Sales and Service are top notch!

Thanks to the wonderful group at Mini of El Paso, I now drive my dream car, a Mini Cooper!Everyone is friendly, especially Enrique! Knew what color and style I wanted without me having to explain myself!If youre looking for a car that is great in gas mileage and perfect in style, go to Mini of El Paso and talk to Enrique, and if he is busy everyone else is just as helpful.Mini, home of the swell guys. =)

Judy is the best advisor for any of my mini needs! I always appreciate her help & patience. Customer service goes above & beyond as well, the wait for your vehicle to be serviced is very easy. I love love Mini Cooper!

Second time getting my vehicle fixed, always very helpful and very flexible. Had tire issues on my way to work was able to stop in drop off my mini and leave in a loaner car before my work day even started. Always my highest recommendation thanks Heidi!

Always provide great customer service for me and my MINI.