My truck went into service and out with more maintenance issues then going in! My truck sat in the back of the building for two weeks before confronting the service team of a car rental. I am in the military and my wife also works. We own two cars one of which is sitting in the back of this dealership! The service manager denied the rental (so much for customer service) especially for someone that is a loyal GMC owner. Anyway, I picked up my truck today without anymore service to be completed through this dealership. I will NOT throw anymore money into this place just to be back with more issues then I started! The mechanics are overworked and I truly feel for them as it is hard to work with the time hacks they have to meet and to give full attention to work on the customers car as the customer deserves the very best in service for owning a vehicle bought from GM! Unfortunately this is not the dealership I was hoping to receive that great customer service! I would look elsewhere and it will save you money and a lot of time!

We went in to ask questions about leasing a new Acadia, and werent expecting to leave with a new car. Isaac Olmeda was our customer representative and helped us through the entire process. He helped us test drive a car did a great job answering questions. He kept us inform throughout the process while we were waiting. Thanks for all your help.

I would not recommend Shamaley GMC. Service took too long to diagnose and determine problem, had to seek alternate place where parts were available and found parts to be one fourth the cost at other GMC dealer. I also had to purchase parts on my own and take to dealer myself (never had to do this when dealing with any other dealer). When I complained about having to go for my own parts and the length of time in getting vehicle serviced, I was told I was obviously free to go elsewhere, provided I first paid for diagnosis which was quite high to begin with. First and last time I will go there for service.

John was very professional. i let him no i didnt have another vehicle and if he could try hard to have my car at least by Friday. he told me he would try cause they were backed up about 4 day. he kept me up to date on my car. i feel he went out of his way to have my car ready. we need persons like in the work force that take time to consider us customers. i would rated him a definitely a 10.

No issues making the appointment utilizing the dealerships online system. Very easy to use with applicable vehicle service recommendations. Greeted very promptly upon arrival to the service center. Service representative was great and service was timely. Suggested additional services were presented and explained and took very little additional time to complete. Great lobby area with refreshments, TV, phone charging station, etc.

David was the guy from service that helped me with my truck he was very professional and helped with a smile.....thank you gmc for having great people working for you.....

Guillermo Veytia was great. Responsive and professional. Highly recommended him.

The staff was great. Friendly. Kept me informed of everything that was going on with my truck and I didnt have to call them, they called me. I was very surprised. I will definitely purchase and service my next vehicle from Shamaley GMC. And a special shout out to David Banda, he was great, helped us with everything from start to finish.Thank you.

Anthony, the service guy who took care of me was very courteous. He did not push any unwanted repairs at me. Very trustworthy and helpful...good all-around guy to work with.

Bought a 2017 GMC Sierra 1500 at a great price. Mileage is incredibly low and pick up is in great shape, lots of extras. The salesman, Aaron, was super nice and knowledgeable. Great doing business there!

Service team was great, Efrain was ver good advisor kept me updated on everything and went above and beyond.

Anthony was great from the moment he greeted me to the moment he delivered. Great service!

My service was amazing. I love being a customer at this dealership.

My first experience with your dealership was through the service department. David has always been available to answer questions to the best of his knowledge. If he was not able to answer a question, he would ask his peers to make sure that I knew exactly what was going on and how the dealership could help. That leads to the purchase of a new vehicle. My Enclave was in service and David suggested that I use it as a trade in. I had another vehicle that I wanted to trade so I would trade in both vehicles. David had a sales team member who reached out, but he was not very helpful nor respond. This led to a conversation with David, which led to Mario from the sales team to reach out. Mario went above and beyond to make sure that all my questions were answered. He made sure to get back quickly with quotes and offers. On the day of purchase, Mario and the finance department made sure we understood the process (this is not our first car purchase) but, it was greatly appreciated that they wanted us to know what was going on. Even down to how much we received for the trade ins to incentives and programs. My husband and I are very satisfied with the experience that we had at the GMC dealership and will continue to use this dealership as the drive is worth the excellent customer service that is received.

Sales rep Oscar did an excellent job explaining the process and was very thorough. We only went in to look for potential vehicles and he ended up helping us find exactly what we had in mind. We walked away knowing we made a good decision with our purchase ! Thank you Oscar.

Superb service from Anthony. I was greeted promptly and met with kindness, he was extremely helpful and I cannot state how impressed I was with his manners and professionalism. Best experience I ever had at a dealership!!

Horrible experience. I’ve been waiting over 2 hours for my vehicle to be serviced. No professionalism so unorganized. I had an appointment and my car got serviced last after vehicles that arrived behind mine. This is highly unacceptable. .This is not fair!

Failed to inspect components specified by customer when appointment was scheduled, supposedly serviced other components and failed to identify errors, had vehicle for over a month, same mechanical issues were still present after picking up vehicle, took vehicle back the next day, they kept the vehicle another week and finally inspected the components I specified 5 weeks prior, identified mechanical issues, replaced parts, when I picked the vehicle up the same grinding is still present in the driver side front wheel after $6,000+ of repairs were made. I feel like they just replaced parts just to do it and charge me. I will be 8nspecting the newly installed components to visually see if they are new or not.

As soon as I drove my truck in for service, I was immediately greeted by John Delaney. John worked with my busy schedule to accommodate the dates and delivery of my vehicle. Greately apprecited.

The service department here was amazing! I had some warranty work done at my local dealer near Austin and they failed to complete the job right. I discovered this on my road trip back to Austin from Phoenix when my DEF ended up on the ground instead of in the tank, in the middle of nowhere New Mexico. I gave them a call and explain what was happening and that I was traveling back home and had to sign back in from leave that same night (military). They were able to get me in the moment I got there with only fumes in the DEF tank. They were then able to get the other dealership to pay for the repair and full cleaning of the DEF system to prevent further damage in the future (something the other dealership was refusing at first). They had me back on the road as soon as possible with only a few hours lost. If they werent so far away I would gladly go back for all service work.

This is the first time getting my new GMC 2500 serviced. David was very informative of th process and explained everything to me and what the service entailed. Love my AT4HD and definitely want to keep it at its best!!

Absolutely no complaints whatsoever. The staff is extremely friendly and I feel like I’m family whenever I go in for service.

I was asked 4 times by the finance department for my insurance information. The person doing my paperwork kept losing the copies they made. I contacted Daniel Ruiz on Saturday and he said he would take care of it. I hope I will be getting my licence plates soon and not have them lost as well. Im told Daniel I am concerned about my information that was lost. I hope my paperwork is handled better. The car I bought was a good deal unfortunately it was not washed. The windows inside and out were very dirty. I did mention this to Sergio the person that showed us the car. I can be reached by phone if they didnt lose that as well.

Absolutely the worst experience I’ve had at any dealership. Was awful. Overcharged on the replacement part. Didn’t keep the old one to show what the issue was. Picked up my vehicle and STILL had exact same problem. While I was sitting in the waiting area, I overheard the customer service apologize to at least 3 people over the phone saying “sorry but that’s out of our control”. Just before I left they said if anything goes wrong to bring it back in the morning. That statement tells me the confidence level of their staff. I encourage everyone reading this to look elsewhere for a mechanic. A trusted mechanic is worth their weight in gold. I will go to their competition next time I have an issue.

When we first showed up to the dealership we found zero inventory. We were helped by Mario and found ourselves needing guidance. Mario gathered our wants and was able to inform us that he had a Yukon on order and should arrive soon. When it arrived he called us and we went to look at it. It was not exactly what we were looking for but we knew of the shortage. Mario did not push to sell us the vehicle because he knew we weren’t extremely happy with it. He gave us the option to build one to our exact specifications which is what we did. We knew it would take a couple of months to get here but Mario provided weekly updates on the status. We never had to reach out to him, because he would always provide an update before we would even ask. Paperwork was smooth once the vehicle arrived. Mario walked us through the entire process from setting up the Onstar all the way through the last signature needed. By far Mario was the best salesman we have ever dealt with. When it’s time for our next vehicle we will definitely come back to Mario again. Great experience.

Anthony the service technician kept me informed of the service that was being done. He was very professional and the service I received was great.

Very helpful and knowledgeable staff, my wife and I felt welcomed, very good experience, our sales person was even better he was polite and knew his stuff

Ordered a car in July. Got it 2 months later Mario Valle was informative and super helpful. He made the purchase easy and smooth!

Great people to work with. We’re able to negotiate fairly and get in and out quickly. Second time doing business here and will definitely be back.

The service at shamely buick isExcellent. They provide good quality service and good prices.

Excellent service .Great experience, Efrain was always in touch with us letting us know the procedure of the repair.We definitely recommend shamaley GMC service especially with Efrain

Efraín service consultant went above and beyond to take care of me, from the meet and greet, follow up and delivery, prompts to the company for having such a great asset !!

My service adviser John was very friendly and was able to address all my concerns.

The salesperson was very professional, knowledgeable and attentive. He thoroughly covered everything in detail. His communication throughout the deal making processes (about 1 week) was on point. My only issue was with the finance dept and their representative. He was not honest or up front and tried to pull a fast one on me. If it werent for the salesperson correcting finance errors I would have walked from the deal. Hence the 4 stars. Good customer service, just be on guard when dealing with the finance dept.

No issues with sale person, very respectful. Your financia person with excellent didnt try to push other sales. They listen to the costumer

I had a 60k mile service on my truck. Everything was easy and the communication was amazing. This will be my “go to” place now. Kudos to David Banda.

After taking our two large dogs on a dirt, mud and sand excursion, our Enclave was in desperate need of professional detailing.I was certain it would be a slightly disappointing experience because I had allowed the car to get so dog friendly.They did SUPERB! My car, again, my sanctuary!THANK YOU Shamaley Buick GMC

Amazing customer service and experienced technicians. Service department is top notch.

They definitely go above and beyond to make you feel welcome and well taken care of during every step of the experience.***edit 7/8/21*** It’s after the buying experience where everything falls apart. It’s been 8 days since my purchase and I STILL DON’T HAVE MY CAR! Every single day, I hear tomorrow and then tomorrow comes and parts STILL aren’t in. They apparently have the only tracking system in the world without clear updates. They’ve given me the runaround at every single opportunity. And now dodge calls and NEVER call back. I am beyond incensed at this point and if this is any indication as to how they routinely conduct business, I’ll never buy from them again.

ISAAC OLMEDA OUR SALES MAN WAS VERY HELPFUL AND PROFESSIONAL.

David Banda is a real professional. In the 30+ years that I have been doing business with the Buick agency, Shamaley Buick and before, had never encountered a service writer as pleasant, friendly, and with a disposition to help. My experience in the past were service writers that me feel like they were doing me a favor David Banda needs to be commended. You have a valuable employee in him.

I took my truck to a review for some noises in the tires and transmission, I made an appointment for 7am and I was punctual for the appointment, my truck lasted two days at the workshop and they never checked the truck they didn’t even try to talk to me or call me If I wouldn’t showed up at the agency, I would still be waiting for you guys to give me a call about my truck, Im paying for full coverage insurance and all my payments are on time. The person who received my truck and was in charge of the process is Jhon Delaney I don’t think its a good way to treat your costumers

Great experience, easy and quick getting into our new car. Highly recommend Shamaley Buick GMC, especially Oscar.

I’ve done business at Shamaley for years both in buying vehicles and utilizing their service department and have never walked away disappointed. Alex Barreda is a sales manager and he is always friendly, professional and tries his best to get as close as he can to the deal I need. Mario Valle is a great salesman and always follows up after the purchase. This place is the real deal.

Daniel Mata was our sales specialist and he provided outstanding service along with his supervisors. I would definitely buy another vehicle here.

Friendly service and they listened to your concerns. Service advisors work as a team to help you out.

Aaron and Enrique were amazing and very helpful. At no point were they pushy. Everything felt casual and genuine. They let us take our time and test drive multiple trucks until we landed on the one we fell in love with. I’m hoping we’re able to do business with them again very soon!

It was a very easy process in setting up appointment, dropping of/picking up my vehicle. Excellent customer service!

Excellent experience.The salesman Aaron Rodriguez was very professional and helpful. Even though I purchased an older car (2009) The dealership went beyond just the basics in getting my car ready.They provided additional very beneficial preparations at no cost.I would highly recommend when considering your next car purchase.

Usually take my vehicle to get service for maintenance purposes . Great service advisors all questions answered

After a horrible experience with Casa Buick, we came here and the experience with Shamaley was the complete opposite. The people here at Shamaley were professional and so helpful. They really gave us a good deal that my father in law had to come and get himself a GMC too from here. Thank you Shamaley, we love our new trucks! I guess i should thank Casa Buick for waving us off so quick they gave us time to come here. I have been recommending Shamaley and will continue to recommend them. They definitely have given us the best experience when buying a vehicle. Thank you Diego and everyone else in Shamaley who helped us!

Juan did a great job on showing us the Sierra at4 end explained all it functions, also helped me set up my onstar!! Great customer service overall

The salesman that helped me where very professional. I was very satisfied when I left with my new truck. Thank you guys so much.

Thanks for a good experience regarding maintenance on my vehicle. James was instrumental in providing outstanding service.Feel good about my vehicle.Ted Rivas

Delaney is the best. Goes above and beyond to make sure are vehicles are serviced and taken care of.

I always have great customer service. I never have issues. The personnel are very knowledgeable and always keep you informed on the work being done. Very courteous and helpful. Its always been my greatest experience.ai recommend if you want quality care. Shamaley Buick GMC is where you need to go for service.

We had the absolute best experience with Oscar when applying for and then purchasing our new 2021 Sierra. It has been over a month since our initial experience, however, Oscar has continued to assist us throughout the process. Our four year old son was with us during our walk in and he was taken care of just as well as we were. Oscar was sure to provide top tier service and we could not appreciate him more. If you are looking to purchase, this dealership is highly recommended and any salesperson you are greeted with will be beyond willing to assist with your needs, but if you have the chance absolutely request Oscar!

Great service by Matt!! Thank you! Love my GMC Sierra truck!!

Luis Lara and Mathew are the best team you can get to buy a Car, kudos to them!

I’ve bought many vehicles over my time. Shamaly, in my opinion, has been the best place yet. The salesman, Juan Corona, actually did work for me. He did get me the best price for the new vehicle and he was able to get the most for my trade in. Thanks Shamaly.

I had stopped in with my wife to see if they had received any of the AT4 Diesels as I had not heard back from the sales rep. We were met by Isaac who was very helpful, but had to transfer me to Mario as I had spoke to him via email. Apparently Mario was already engaged and we were switched to a third salesman Daniel. We already had financing with check in hand and said which truck we wanted, but the initial process was slow and frustrating. Daniel worked very well with us and answered our questions. We came the next day to receive the truck after PDI and was extremely disappointed with the quality of care shown. The driver door was hit against something and took a chunk of paint and the tailgate looked scuffed with bubbles in the clear coat. The detailing of the truck was lack luster. There was grease and sticker residue all over the vehicle exterior along with chalk marks on the rims and tires. We were never greeted by the manager and waited for over an hour to see the finance person to complete the purchase. Daniel and Isaac were very professional, but we were not impressed with the rest of the team. We have purchased a few GM vehicles over the years from other dealerships and the care shown by the Shamaley dealership was the worst we have experienced and we question their ability to perform service on our new truck.

Excelente experience, quick, efficient and friendly service. Next time I need service, will not hesitate to come back. John is an excellent person, explains service and don’t push you to have things done.Thank you

I’m very happy with the service & professionalism of the employees every time that goes there for services on my vehicle’s.

Excellent customer service by service writer John D. My car was fixed and serviced within 24 hours. I will definitely keep bringing my car to these guys for any help I need.

DAVID BANDA Thank you soo much although we are not related you took care of us like family knowing the emergency we were in especially being out of towners and being soo far from home. I will forever be grateful and in your debt. Shamaley GMC has a true GEM working especially the gentleman who was assisting you. You put me at ease. May God Bless You Always!

Brought my car in with an appointment on Monday morning 8am. Heard nothing all day until I had to call into inquire about what was happening. Called two times with no call back as promised by James before I was told they hadn’t even looked at my car. By that time the rental company they use was closed. So had no car overnight and couldn’t pick up a loaner until 11am the next day. It took another 2 days with no proactive phone calls on their end to let me know they couldn’t find anything. Very poor communication from James. Very disappointing because I had received excellent service in past drop offs.

Service people communicating with me below expectations, I had to return vehicle because it was not repaired, air conditioning repair took a total 6 days, that seems way too long. Stars below standard expectations.

Daniel Mata was awesome to work with my car deal went as smooth as it can be I would definitely buy from there again and refer other people. Big Thanks to Daniel mata, very nice working with Him...👍👍👍👍

A had a wonderful experience @shamely GMC. Great customer service, will definitely recommend

Our service leader (David) did an excellent job of explaining the repair that was required. He also gave us insight into the need for future transmission service as well as injecter service. We’ll definitely be back. Thank you David.

Good evening, Mr. Logston,I had posted a review on Google about a vehicle I purchased from Shamaley Buick about two months ago. I had stated how dissatisfied I was with the sale because of so many issues that came up within a short period of time. Within two weeks of the sale, I had a check engine code due to a misfire in chamber six. I took it to your dealership and it was seen five days later. The technician replaced the spark plug in chamber six and code disappeared. I also found, at the time of pickup, a note in my Jeep that stated “not for sale” which makes me question as to the quality of the vehicle I had already signed for and purchased. Four days later, the code reappeared stating that chamber one had a misfire. I went with a different mechanic who replaced ALL spark plugs and ignition coils; something your technicians should’ve done by doing a thorough check not only when it was being handed over to your dealership from the initial trade in but again when I took it for service for the first error code. Almost two weeks after that, my Jeep began over heating when I would accelerate. I checked the fluids as best I could as I’m not a mechanic, and noticed the coolant fluid was low. Again, something your technician’s should have checked. I had to take it to a mechanic and had the temperature sensor replaced. As of today, I have now encountered an issue with the front drive shaft. After taking it to yet another mechanic, it was determined that the drive shaft currently on the Jeep Wrangler is stock and could not be compatible on a Jeep with an after market lift. I have been quoted by different mechanics between $800-$1,000 to replace the front drive shaft. And now, the wiring to the battery could be faulty secondary to the battery dying almost twice a week. I have to open the hood and move the wires around so the Jeep can start. There is also a leak from the driver side freedom panel that drips water anytime it rains. I have tried to remedy this issue myself with all weather insulation tubing. Seeing as how I’m not a mechanic or work in auto body, it has been a failure. I haven’t even begun to tell you that the detail I was promised was never given. There was literal trash under the carpet in the Jeep as well as dog and human hair. I fear that after this issue is fixed, I will encounter another expensive problem with this Jeep and have to fork out even more money. I have spent close to $600 in repairs, put $600 down and and looking to spend another $1,000 to fix errors thatDo NOT buy from this dealership. My salesman was very professional and attentive and service advisor was cool too but the vehicle I was sold was not worth the price I paid. To begin with, about four days after my purchase, I get a check engine light that there is a misfire in chamber one. I take it to a mechanic and he shows me the state of the spark plugs that were in the Jeep at the time. They definitely needed to be replaced ASAP. I take it to the dealer and I suppose they did it in sufficient amount of time (four days). They ended up replacing one ignition coil. Fast forward to a week later (this weekend) and my check engine light turns on again. Now, its a misfire in chamber 3. Instead of making an appointment with the dealership so they can keep my Jeep for another four-five days, I decided to just take it to a mechanic who could do the job in an hour and a half. I paid $100 to have this fixed and hopefully itll be fine. Please have your salesman get the service dept inspect the ENTIRE engine bay when you buy. I messed up horribly. I wonder what other problems Ill eventually get.

Service was above and beyond my expectationsDavid Banda is an excellent service advisor, always attentive and curteous.

I came in for an oil change and to have my brakes checked. Santiago was great but my issue is with the mechanics. During the check they said all 4 rotors and pads needed to be replaced. They also did a fuel injector and throttle body cleaning. I thought that it was weird that my brakes would need to be replaced so I held of on that to get a second opinion. After leaving the dealership, my truck would shut off at traffic lights and the autostart would not work. I brought it back in the next morning and found that they had forgot to connect a hose. I also went after that to another mechanic shop and they told me my brakes are fine and have over 90% life in them. This is disappointing to hear. I am glad I did not spend over $1k to replace perfectly good brakes.

The whole process was fast, pleasant, and with no added stress. Isaac did an amazing job explaining all the features available in the vehicle and other vehicles.

I was a bit skeptical on purchasing a vehicle out of state and having to drive a distance to pick up but Sergio and the entire staff were very pleasant to deal with and made the process flawless. Great group if people!Thank you

I came to change engine oil and I usually pay $49 plus taxes, when I received the invoice i was shocked to see the price went up to $69 without notifying me that the price went up. The staff were so kind to give me extra discount to match the old price which i used to pay, i will have to check the prices next time before coming to GMC for my regular service.

The service department was very helpful and professional they went above and beyond.

Mr Santiago at the service department made everything very easy. He’s very professional and knowledgeable. I highly recommend for all repairs to your vehicle.

I contacted casa GMC for my check engine light and the service department informed me that they dont have any available appointments and laughed at me for the check engine light. Soon after I contacted shamaley GMC for an appointment and they took good care of me. Thank you!

Excellent service by salesperson Aaron Rodriguez, very professional and helpful.I really would recommend shamaley when considering your next vehicle purchase, talk to Aaron Rodriguez.

Best experience in buying a vehicle. It was fast and very, very friendly service. Isaac thank you for your for being so patient with us and answering all my husbands questions. You did an amazing job.

This time Shamaley did the service on time and excellent customer service.

Great staff, very friendly and professional. They went out of their way to explain every step in the process. Highly recommend!

Awesome experience. The sales team and management were very helpful. Their customer service was second to none. Thank you to Mario our sales rep and to the shamaley team.Demetrius and Maria

Overall good!! Happy with service and yes would recommend. Also Juan was very helpful!!!!

Had an awesome car buying experience this past weekend. I originally just wanted to go in for a test drive but Diego showed me the numbers before running my credit and told me they could get me the payment I wanted. We agreed and they kept their word about my payment after running my credit. The bank was having issues with receiving the contracts but they let me take my vehicle home anyways. I went back on Monday to finish up the contract and was told it would be a few hours until my car was ready they were nice enough to give me a loaner so I could go to work that day. Diego showed me how to set up my phone with that Cadillac app and helped me get set up with OnStar. I had the best car buying experience here Ive ever had will definitely be coming back here for future purchases.

Fist experience was unprofessional as hell.Communication is awful. I never been to a BUICK GMC DEALERSHIP that’s not honoring appointment times once you arrive they tell you 3 hour waits. When I asked the manager about my waiting time he said the appointment is basically a walk-in first in first serve.

The reason I am giving an 9 instead of 10 is due to the long wait to take delivery of the truck (almost two weeks after purchased). Also, in two days it will be three weeks since I traded my old truck and the dealer hasnt yet paid the loan on it. In 10 days I will have to make the new truck payment and my old truck payment. Lets hope that doesnt happen.Other than that, the dealer experience was pleasant but plan on being there a couple of hours when buying. Most dealers are like that.From the beginning I told them I had my own financing and was not interested on any add-ons like extended warranties, etc. I did like the fact that they honored my request and did not push any of that. Unlike other dealers like Mission Chevrolet where I had a less than pleasant experience when I visited them to buy a Silverado 1500 4X4 Duramax. I test drove and told them to make an offer on my trade and that I had my own financing. They refused to make an offer on my truck unless I agreed on them running my credit to see if they could find a better loan even after the salesman told me they wouldnt be able to beat my credit union rate and term. I will never again set foot at Mission Chevrolet. They lost the sale.The other dealer I contacted was Sisbarro GMC in Las Cruces, NM. They had a truck I liked but they were marking up the truck by $5000 and would not budge. Needless to say I did not buy from them.Then I visited Shamaley GMC and found what I was looking and they treated me great. Also they were not greedy and they do not mark up their vehicles. Much appreciated!I would say the experience was mostly stress free other than having to wait two weeks for the truck to arrive at the dealer after I purchased it but that was mostly out of their control.I have recommended the dealer to others and my friend also bought a truck. I didnt get anything for the referral though.My sales person was Juan Corona. He was great and provided answers to my question in a timely manner and was courteous.I would buy again from them.

Luis was great to us. He was very patient until our final decision. We are happy with our new vehicle.

It’s the poorest job ever done. They are trying to scam me but we’re also mechanics

My salesman Mattew Diaz was awesome!!I just had a baby last week and he really catered to my needs going above and beyond. Thank you I love my car !

AVOID THIS DEALERSHIP!!Bought a 2018 Jeep Cherokee Overland and the radio is bad, called them said they aint liable cuz it aint there brand. Week later called again said should of called within 3 days of date of purchase so they could cover it. All they do is transfer you around blaming other people so they wont fix anything. Also when your with finance read the whole paper work because they will say one thing and put down another. Really regret getting the vehicle at this dealership. New SUV and repairs out of pocket doesnt sound like a good thing. If your looking to buy a new or used vehicle look else where not worth your time coming to Shamaley Buick

Excellent service, service advisor Anthony Martinez was great!

The customer service here is terrible. I tried to call to set up an appt for an oil change for 2 days and the phones were just ringing in the service department I couldn’t get through to anyone. And then the representative called me asking if I was gonna come pick up my car after he had said he was gonna call me once it was ready. When I asked if it was ready because I had been waiting for a call he said yes. It had been ready for a long time. Ever since I bought the vehicle here I have not been a satisfied customer at all.

After receiving my truck back, I now give this Shamaley Team a 5 star rating. Sal, Santiago, Tony and the lady, who I forget her name sorry, who processed my warranty, did deliver as promised.Mr. Castanon (service manager) and his team, offer courteous service and work on improving on a daily basis. After I elevated an issue, they help me resolve it directly with GM, kudos to their team for their help.

I decided to go again,(Out of convenience due to location), against my will since last time I had a bad experience; they made me wait 3 more hours than the estimated time for a regular oil change and did not even provide a courtesy wash. This time I went for a regular oil change, advertised at 49.95, Advisor recommended to also add the cabin air filter and other services totaling 151.45. I agreed and then asked the service advisor if they could change the drivers side headlamp bulb, that had gone bad, I had bought the bulb and had it with me, I have done it before, but since it was in service, I asked him if they could only swap the bulbs (which I provided), I was charged $42.79 for them to swap the light bulb(which again, I provided), which takes about 2 minutes, and I only asked them to do since the truck was in service. Last time I go here, that was such a ripoff...

I purchased a vehicle from this location, I had to return because there were some paint issues that needed to be taken care of. Mario broke my after market antenna while driving it back to the dealership and its been a nightmare since then. There has been a lack of communication on his and ive had to come back here 2 separate times just to get the antenna fixed. I cant wait to get this done so I can cut ties with this place.Separate incident, I scheduled an oil change since I was coming here for the antenna to get fixed. I made this appointment 48 hours in advance and when I arrive I am told they dont have any oil which is specific to my diesel engine and they havent had it for a few weeks. Are you kidding me? Why allow people to schedule oil changes when you dont have any? Why ask me what type of vehicle I have if you are not going to do anything with this information? Why ask for my contact information if I wont get an email or a phone call to indicate we will have to reschedule? The management in this location is clueless, GMC just lost a customer on this one.

I don’t understand why we bought a brand new truck from this dealership in March and it’s June and still don’t have a registration for our vehicle. Went into the dealership (because called for four hours and nobody answered our call) in beginning of may inquiring on why it’s taking so long. Finance manager said he needed more “forms” completed. Said forms included a power of attorney form which we did not understand because my husband and I are both on the loan and both were present for signing???? Again tried to cal today and apparently nobody is there and they closed the dealership. Can someone please give me some answers?

Customer service representative was excellent and honored my $10 coupon However, dealership left much to desire. $49.95 oil change advertirsement was not even close to the total of $83 plus change.

Our salesman Isaac Olmeda was great from the beginning. He was very attentive and answered all of our questions. We had a great experience through the entire process.