I have not been able to play my cello for the last few years due to some minor issues I simply didnt have the skill or tool to fix. I was set up with a quick appointment and got my issue fixed quickly and inexpensively. Super friendly, knowledgeable and enthusiastic. It is an absolute beauty to know a place with a passion for stringed instruments like this exists. Thank you thank you thank you! Time to get back in the proverbial cello saddle!

Excellent customer service! The cellos they have are just amazing by how they sound and feel. Out of all the cellos Ive heard, these are definitely the best!

Great staff and prompt service. Super friendly and knowledge. Top notch! Absolutely recommended

Joe was awesome to work with. I havent picked up myvmy in years, I let him know what I was looking for and he tailored the experience to me. No sales pressure, genuine guy with a genuine company. Highly Recommended.

A beautiful establishment with amazing instruments and perfect customer service, highly recommended!

We visited with our granddaughter looking for a new cello. The level of knowledge and service was excellent. Joe spent as much time as needed to make sure we were informed and comfortable to make a decision. He was both very informative and encouraging. We will certainly be back and highly recommend these folks.

Wonderful customer service, everyone was very kind and friendly through out the entire process, my cello looks amazing and sounds great too after the cleaning and repairs. I will definitely be returning for my future repair/maintenance needs!

My husband and I didnt know anything about the violin and we needed some strings (Its our sons 1st year in orchestra.) When we got to the store Joe was there to help us immediately. He went above and beyond to help us out and explain what our sons used violin needed. We have 4 children and with that in mind we thought it was going to be very expensive to fix our sons violin but once we talked to Joe we learned the prices there didnt sound so scary. Great prices! Great service! He even fixed the strings and tuned the violin for us while we waited. Our son thanks Joe very dearly. We will be returning customers. This is a wonderful store, great atmosphere and definitely we will be recommending Symphony Strings to our family and friends! Thank you Joe very much! ☺

Ive been here a couple of times, and while they are friendly and helpful, they didnt have much to offer me.My first experience was when I needed to rent a cello for my sons first year of orchestra (5th grade). They didnt have any cellos for rent at the time, but in all fairness no-one had any locally.Went back to pick up some supplies the orchestra teacher asked for (rosin, end-pin anchor, etc...), they had everything but the music book so I I had to order it from Amazon.The last time I dealt with them was to inquire about a case for my sons new cello, and again they didnt have any. They did however offer to research options for me and provided me with a quote, but this basically amounted to them buying a case online, and selling it to me at a markup price..... I can find my own case online and order it. The whole point of purchasing locally is to see and compare products in person before committing to a purchase, and they couldnt offer that.Again, they have always been very pleasant and have offered to go out of their way to assist me, but Ive never really found what I was looking for from them. You may have better luck than I did.

The knowledge and experience here is invaluable. Joe is a great person and his customer service is impeccable. I will come straight here for all my needs. Thank you Joe.

Went there just before the start of school to rent a viola for my daughter. Service was great. Staff was amazingly helpful and knowledgeable. It wasnt busy when I stopped in to get everything on the school list.

Most awesome music store in El Paso. Joe is simply the best. He takes care of his customers one hundred % of the time

I had been searching for months trying to find a cello case that would fit my montagnana cello. I couldnt figure out how to order one while still having the option to return it if it didnt fit. My professor from university recommended that I come here because he has a good experience with them. The costumer service here is absolutely phenomenal. They spent a lot of time trying to find a case that was in my price point and that fit my cello, they went through many models and many vendors before we found that right one. I could not be happier with my case. I am definitely going to be purchasing all my other string needs here in the future!

By far the best music shop in El Paso (for strings). They have just about everything you need here that other shops dont carry. Good for beginners and professionals.

They are very honest and upfront about what my daughters violin needs work on. Great service and prices. Highly recommend.

Wonderful staff and great quality of work! Attention to detail and value is a staple of this place. I highly recommend!

Amazing people and good prices! The people really help you find what you need and will have it shipped to the store in a timely mannor if its not already in stock. Definitely going back!

Friendly, well informed staff. Quality string instruments and accessories.

I called all the music stores and ask him questions about renting instruments. Most were very rude and dismissive. Symphony strings had amazing customer service and remembered me when I came in. Very helpful customer service, I Highly recommend them.Riley, 9 years old.

I wish that I could give Symphony Strings 10 stars! I met Jessica and Joe almost a year ago at Downtown KidsPalooza. They are extremely kind, knowledgeable, and helpful. Upon visiting their shop for the first time, I was delighted to learn that Symphony Strings shares a birthday with Carambola Community Music! We both opened on October 19, 2015. Our meeting was meant to be and Im so glad that we did.Since that time, I have gone into Symphony Strings with numerous questions and they always treat me with patience and kindness.They do excellent work on the instruments I have brought in. They handle them with care and diligence.Most important to me, they treat my students and families with respect and kindness.I am extremely grateful to have such a wonderful string specialty store in El Paso.

I bought a string from there two days ago (friday) and today (sunday)the string is unravelling. I usually would not let this bother me but I have an important performance tomorrow and now i am having to borrow an instrument lst minute. In addition to that this is not the first bad experience ai have with them, around a year ago i had a cleaning done to my instrument and a a paint job on the side and they did a horrible job with both. I left a pretty bad review and I got a phone call a few days later as an apology and the store offered to fix anything i wanted free of charge. I believe that the job should he done well the first time, so I did not do so. I then read a response to my review which included them saying they had called me to offer a fixing free of charge. I was not the only one that had left a bad review, and now the review i left a year ago, plus the other negative ones are gone.So, what I learned is that not only do they do a horrible job at fixing instruments, but they sell inventory that might be defected or too old, and they hide the evidence that shows negative reviews.Response: I understand that there was a different owner at the time, but the location and the staff seem to be the same for that location. As for the string, I took time of my day, a week before exams to purchase a string, one that came defective. I am speaking on behalf of parents as well, that for the most part get out of work around the time the store closes, so it is not fair for anyone to have to go twice due to a mistake of the store. As I said before, this is not the first time I have a problem, and I dont want to risk a third bad experience. Have a nice day.

I love this place. Great customer service.

Love the staff, super friendly and helpful, will never rent or buy from another store in El Paso!

I came here when I broke a peg on my violin, not only did they fix it for a great price but they also took an extra 5 minutes to change out my fine tuners at checkout.Great staff who really know instruments!

Very friendly and helpful.

Very friendly