Came to get a new pair of shoes to help with for pain after a long day at work. They did a quick gait analysis, and asked questions about what Im doing at work on a daily basis, and what kind of surfaces im spending my time walking on. They picked a couple pairs of shoes based on my info, and one of them felt more comfortable than the other. They also said there is a 30 day free returns or exchanges policy no matter hows many miles I put in them.

Really good experience at Up & Running this morning. First time patron and Ill be back. Staff was knowledgeable, kind and courteous. Helped me select gear for an upcoming half in Franklin Mtns! Great assorted selection of gear as well. They have what you need.

I am so glad this store exist. I was assessed properly by a young man that knew what I needed and brought me two different brands to try on. I told him I needed happy feet and when I tried on the shoes,my feet were very happy. I bought both pairs (Im on my feet all day and I need good stability shoes) because it is an investment for the health of my feet and my body. I normally try to avoid going to a store and ask for help because most sales associates do not give me the assessment that I needed. Definitely give this place a try if you are having issues finding the right shoe for your needs. (Edit) I think the guy I was helped by, who assisted me, I think his name is Aaron.

My son needed proper running shoes to treat and prevent shin splints. The rep that helped us was very knowledgeable and friendly. She actually watched him walk without shoes and recommended shoes based off of what she noticed and what would benefit him the most. She then watched him walk in several shoes at the same time in order for him to narrow down the one he liked the most. She notified us about the return policy as well. I had never heard of this place but this is definitely a hidden gem in El Paso. Great experience.

Awesome store. Love supporting small businesses like this vs internet base companies.

From out of town, is topped by before a run to check their selection of water bottles. Staff was super friendly and happy to chat about trails and paths nearby. Prices were great along with a great section. Ended up having an awesome run and a great experience in El Paso.

Great customer service! They wanted to make sure I got the right shoe to help my foot problems. I do wish they had a bigger selection of colors on hand, but they will order what you want. Highly recommend!

Staff is very helpful and answer all of your questions on running our shoes

This review is a long time coming. My experience actually happened before Covid but in my experience customer service has got worse since Covid in most places so I can not imagine that it would have improved. I came into Up & Running knowing that I would be paying more then I would pay online or at the exchange but I wanted to get expert advice on what would be the best shoe for me getting back into running. I expected to get advice on my gait and maybe have an expert watch me run on a treadmill to make an expert analysis. I did expect to pay for this in the price of the shoes. What I got was a bored employee who seemed as though he couldnt care less. He simply made a suggestion on a pair of ASICS that would give me extra support because of my weight. He did not even measure my foot, he just asked me what shoe size I wore! I should have just left but instead I bought an ugly neon green pair (the only color they had) in the brand he suggested for around 150 dollars only to find out that I could have bought the same shoe in a color I liked more for 60-70 dollars less online or at the exchange. In my experience you would be better served to just buy a neutral shoe on line from one of the quality manufacturers and save yourself a lot of money. This might have been a bad experience with an employee that is not even there anymore but this was my experience with Up & Running. A pretty good indication as to the fact that this establishment does not really care is the fact that they have only responded to positive reviews since about 6 years ago.

The only running store I’ve found in El Paso! Great for trying on a variety of brands, and they have a treadmill in the back to try shoes out on which is a nice touch. Don’t forget to use the military discount if that applies to you!

Great store and I love running here for their weekly runs!

Very helpful and knowledgeable staff. Great return policy as long as the shoes arent dirty!

Great knowledge and variety. Great customer service 👏

Very knowledgeable and helpful. Staff also very pleasant. Would recommend to anyone

Walked in right before closing and they still had great customer service.

Im a hair stylist so Im on my feet all day, abd the Hoka shoes I bought from here make me feel like Im on clouds. Thank you Aaron for your recommendation! I love my Hoka shoes!!

I called ahead, i was treated with superb customer service. When, i arrived customer service at its best. I believe the gentlemans name was Javier... excellent employee . I will definitely continue to buy locally at this establishment. New Balance 880s

Locally owned so it feels great to support our local business owners! Owner Chris is very helpful and nice. Went for 1 pair of shoes and walked out with 2! Great sales👟👟

The assessment I received was different than what they describe on their website. Customer service was still very good and the gentleman helped me find the right shoe based on what I was looking for and what he recommended. Shoes are a bit overpriced compared to online but I am happy to support a local business.

Outstanding service. The staff was so knowledgeable and patient. They were happy to share their knowledge on both the sport of running and technology of the different shoes. All for your comfort.

Super friendly service, knowledgeable staff. Four stars due to limited selection on colors. I walked away happy. In time, I will run away!:)

3rd time being in there, this time I took my wife. The place is phenomenal, they always let you decide what you need. I will be throwing some shoes away ;) to make room for the new kicks.

Jorge did a great job selecting shoes that were right for me! After narrowing the search down to a few pairs that felt comfortable, he analyzed my running gait on a treadmill to make sure everything looked good. I ended up buying two pair and both are working great for me!

Excellent customer service

They have a treadmill in the store which is always a good sign for running stores so they can watch how you run. They have water packs, waist belts for water/keys/phone, shirts shorts and of course lots of shoes.

Expected better from them based off other reviews. I needed help finding a pair of shoes and it started off ok, the associate helping me out showed me 3 pairs of shoes to start. Then a new customer walks in and two associates help them out. 2 for 1, while the guy helping me just kept walking past me helping the new customer, and the other associate was just chatting away with the customers friend. The gentleman helping me decided to just man the register. Decided to just get up and walk away, highly doubt they even noticed.

Excellent customer service! Had to return a pair after running in them because they gave me blisters. Easy exchange!

Friendly and helpful folks.

Ashley was terrific 😊Great customer service & very friendly! Ill definitely be visiting again!

Fast and friendly service, good selection of shoes.

Definitely the place to go for really good deals on the best walk, run, exercise, & even work shoes... Try Hoka brand; you wont believe how awesome & pain-free you will feel! Ask about discounts.

Great customer service, and a vast selection of running gear.

I just had one of the best customer services experiences with the owner, Chris. I had fitting questions about previous pair of shoes and he went above and beyond to be sure my next pair were perfect. First class and still the best running shoe shop in town.

This is the only running store you need to visit in the greater El Paso area. Ive been coming here since 2012 and Ive never had a single complaint. They carry the best selection of legitimate running shoes in town. They are always bringing the latest and greatest products to their stores as well. VIP program is a great way to save money.. After a couple pairs of shoes, youll get 25 bucks off your third pair! (spend $250 get $25).

Great experience! Very knowledgable on a wide range of shoes

Knowledgeable people to help you get comfortable fitting shoes

Friendly and knowledgeable staff. Im new to running and have no idea what Im doing. They patiently answered every question. Go there, get shoes, run home happy.

Locally owned personalized professional footwear specialty store. Personable, courteous and knowledgeable staff. Must visit!

Ashley was so unprofessional and rude. I will never come back to this location.

Extensive selection and knowledgable staff. Their rewards program is a great perk and allows me a good size credit toward a major purchase every year. I much prefer shopping here to buying online. Especially when trying new items; the staff will give you very honest feedback about their experience and steer you towards a good fit. Owners are great people; very supportive of local clubs and events.

Very knowledgeable staff and they take great care of you. I ran on the treadmill they have to see how I liked the shoes. I tried on several pairs and they were very patient with me.

A fantastic selection of name brand running shoes and an expert staff to help you find the right shoes for your feet. They offer a treadmill for you to test the shoe before you decide to buy! If you need shorts, tanks, short or long sleeve t-shirts, jogging pants, jackets, caps, sunglasses, watches, stickers, etc. They have it ALL! A truly one stop shop for amateur and professional runners and tri-athletes.

Great place for all your running needs. They help you get fitted with the right shoe. Would recommend to any runner at any level.

Great service, the staff was very helpful in providing insights and information on the type of running shoe I needed. Offering to order my ruuning shoes in the colour of my preference seems to be standard procedure, I was really impressed by that

They never really carry shoes smaller than a women’s 7. I would love to support this store but I have gone in for shoes several times and they never have my size. Frustrating because I feel it’s an awesome place otherwise.

Up & Running is more than a running shoes & accessories store, its a locally owned small business that is dedicated to its community, creates a energizing and inclusive social environment by hosting fun runs, holiday themed post run gatherings; is a hub for all sorts of information on local and national races; employs experienced & knowledgeable staff to assist with purchasing the right gear, and connects with local coaches to offer excellent training programs for all running levels, from couch to 5K to marathon. Highly recommend this business for all your running needs!

Shoes here are pricey. They are quality though. The staff is helpful. I went in after running my 1st marathon...yes after...Hahaha. I should have gone before to get fitted for shoes. The staff helped me find the right size and right amount of support. Who knew you were supposed to wear a size larger than normal to run especially longer distances? Not this girl. I have run some 5k and 10k races. Signed up for another 1/2 marathon, up and running is where we always go to get our pre-race packet.

Excellent customer service. They looked at my stride and old shoes to determine what kind of step I had and what shoe would be best. I know where I will return for all of my shoe purchases.

Staff was very friendly Henry the sole man was very helpful and knowledgeable on insoles and type of shoes to wear

Rude Sales Associates.About 4 months ago, I purchased a pair of (what I thought were GREAT) running shoes in this establishment but as I tried to break them in, my first couple of jogs, my right foot began hurting in-between ball and instep. I noticed that after a few minutes of running, there seemed to be a bump inside the actual shoe. I brought the shoes in to the store and the store associates were rather rude, making me feel as if I shouldnt have come back AT ALL. They allowed me to look around the store, try one another pair, and yet continued looking at me as if I was asking for a hand out. Mind you, I paid a decent amount for these shoes. After a few minuets of looking around the store, one of the female associate stated that she didnt have the same shoes for an exchange and gave me an option of exchange that simply did not work for me, suggesting I keep the pair and purchase new insoles. She stated that she didnt feel anything inside the shoe. I replied to her, You should try them on. To which she responded, I did. Long story short, I left the store with the original pair (that now sits in my closet for decoration) I felt unwelcomed, and cheated out of my money. I will NOT be coming back to this store, even if it means giving my money to the big corporation instead of a mom-and-pop store, all for my passion for running.

Great store. They took the time to exam my feet for the right pair of shoes. Feels good to support local.

I thought the staff was very friendly and knowledgeable, able to answer my questions and find the right shoe. Good selection.

Great sales staff! We showed up 20 minutes before closing and they still happily took the time to help us find the perfect shoe. Will continue to buy from them

A one stop shop for all your running needs, filled with knowledgeable employees.

Great running store in town with two locations. Had a chance to test some shoes. Not sure if we missed it but the only thing it needs is a camcorder to play back how your running form.

Great service. Very helpful. Will definitely come back anytime I need running shoes

Love love love

The apparel is a bit pricy but they have great selection on shoes and the young man that I always see working here is extremely helpful and knowledgeable

Competitive prices and they have many different brands. You can find all you may need for your race runs and regular runs and even for other sports. Very friendly staff.

Had more expectations over this place whenever I first walked in... The shoe selection isnt exactly what I expected and the apparel isnt very wide at all... basic needs are there, but nothing like a real running store would have

Great Customer Service we found a battery for a 76 dodge van at very reasonable price.Representative was so helpful THANK YOU SO MUCH WILL SEND FAMILY FRIENDS.

Excellent customer service. Great place to buy running gear or shoes. Friendly staff.

Great Service. Nice selection of sportswear.

Great service. Up & Running is big on supporting the community and hosting local runs.

Cool place to visit to get Ll the info on local 5k races

Henry helped me get some new insoles with arch support and let me take home a $70 pair for $25 instead. Excellent customer service!

The only true running store in El Paso. Very knowledgeable staff, owner is a great supporter of many local organizations.

The staff helped me pick out a great pair of running shoes!

Very helpful with exchanges friendly and welcoming. Also very clean and organized.

Chris and his staff are awesome!!! Very accommodating and great prices.

Love the local feel of this place. Always doing events.

Owner and workers were very friendly and helpful.

I bought a pair of support Asics for $120 minus military discount. They look at your walk to suggest running shoes and have a treadmill so you can try them.

Very great service and I love my shoes!

Friendly well informed staff.

Pros: local business, active in the community,can find some good sales. Cons: pricey

It looked like a great store, and Im sure it is, but I waited around for 10 minutes for one of the three employees to assist me rather than tell me hello and then walk away from me.

Great staff and service. Will help outfit you for whatever youre going to do from 5k to ultra-marathons.

I was sceptical at first but the employees helped me find the right pair of shoes for me.

Very helpful employees!!!

Great walk for a good cause!

Great staff always helpful😃

Personal are very attentive

They open late. No courtesy for customers time

The staff was very helpful.

Pricey but good selection

Best running shoes in town.

Not all what is claims to be.. staff has never been friendly.. the seem to only carry products the staff or friends of the store carry..

Overpriced. Terribly small selection.

Always great service

Great selection and very helpful

You can run Thanks from the faucet guy

Quick and very knowledgeable!

Friendly and helpful staff.

Absolutely Fabulous

Excellent service

I love it and more when I have my $ 25dlls of credit. The service is always of excellence.

Supposedly it is a place specialized in tennis for running but they did not have, more than on demand, the width that they were looking for. The brands are varied, but the prices are listed; that is, without discount and double what is achieved in sports stores. I lost a lot of time in going from Cd. Juarez to finish buying them in another place. The attention received left much to be desired.

The staff is very attentive and help you choose the tennis shoes that suit you best. Definitely the best sports store in El Paso