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Jerry Biggers Chevrolet, Inc.
1385 E Chicago St, Elgin, IL 60120, United States
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Jerry Biggers Chevrolet, Inc.
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Za
Review №1

The staff were very friendly, but unfortunately there was a minor issue with a bolt missing on my driver side upper control arm. The issue happened prior to arriving at the dealership for service around noon, and should have been a very simple fix. Install a washer and a castle nut with a pin and job complete. Instead I got charged an extra $160 to replace the missing bolt. Originally I just scheduled an appointment to get my tires rotated and balanced, and to also get an alignment done. After they said I had a missing bolt, they called and asked if they could charge me the $160 to fix it, or they won’t be able to work on my truck. Being in a time crunch to get my truck back after work the same day I was more then willing to just pay the extra. I showed up around 4:30 Pm same day just to find out the only work they got done on my truck was the upper control arm bolt replacement… at first I was a little annoyed because I needed my truck. They told me they would need to keep my truck overnight and it should be done in the morning. I showed back up the following day around noon on my lunch break and still they just barely started working on my truck. Pulled the wheels off and started balancing the tires. Went back to work, and came back again around 4:15pm after work and my truck was still not done!!! On top of it, I asked for a wash with some tire shine and when they finally finished my truck around 5pm the next day they forgot about the wash and I was already waiting to long so I paid my $400 and left.

Mr
Review №2

Jerry Biggers is one of the best dealerships I’ve been to. They are customer centered and do not try to over sell their customers. My salesperson, Diego was wonderful. He was patient, through, and knowledgeable. He heard my needs and concerns and gave me the best options. The finance manager, Russell was world class. I spent 15 minutes in the finance office and that’s because we talked about 7 minutes. This was the faster car purchase I ever made. I thought when I purchased A BMW they were fast, but Bigger Chevrolet has them beat!!!When I called and spoke with the manager Joe he told me to come and that they would get the deal done and he was spot on. Biggers Chevrolet has earned my business and I will share this with everyone! Spend your money where they treat you right…. Jerry Biggers Chevrolet

An
Review №3

Denied service. Will not be returning unless I’m desperate. Always gives me the run around. Not to mention they can’t even get oil changes correct. I’m almost certain they are slowly trying to kill my car by putting conventional oil in it when that’s not what it takes. The report sheet always states conventional oil when they SWEAR it’s full synthetic mobile 1…. Honestly take your car to most other places but here you will slowly start to see the customer service get worse n worse as you come here.

Sh
Review №4

I arrived a little early, service department took me in with no issues, they were very friendly and thoughtful. Finished quickly too.

Ei
Review №5

This is what car buying should be! Our salesperson Diego was the best! He was not pushy at all, answered all our questions and was very patient with me - I am very indecisive! We purchased a used Malibu and Diego spent an enormous amount of time explaining all the features my car had to offer. I will definitely refer my friends and family to Biggers Chevrolet and to Diego!

Gi
Review №6

I had a very great experience at Biggers! With Joe V. In sales! Jeff in sales and even Bob the GM! Also the man who helped give me my plates! Everyone was amazing and so helpful I had just got into a car accident that left my other car totaled and they helped me get back on the road in a new 2021 Chevy Trailblazer! Highly recommended.

Bu
Review №7

Great knowledge of the vehicles they sell and awesome manners towards buyers.

Sc
Review №8

Coke, my sales professional is just that, professional. He took the time to explain pretty much every single gadget, button or feature on my new Equinox. He was not pushy, he was patient, he was best in class! Joe... was a pro as well. They both stayed real late to get the deal done. Both Coke and Joe should be the standard of how all car dealership sales folks operate.

Ba
Review №9

I went into Biggers on Labor Day and had a wonderful experience.Great service and a friendly atmosphere. Coke my salesman was a great help and very knowledgeable.I would recommend Biggers to my family and friends.

Ca
Review №10

Biggers Service was great! I came in for an oil change and a noise in my car and they gave me a loaner while they looked at it. They kept great communication the entire time and were awesome! I highly recommend them for any service needs!

St
Review №11

I have purchased probably a half dozen cars from Biggers and the experience is always great. Shout out to Todd Sauer for always working with me to get a deal done that works for everyone! Will continue to be back for all my new car needs!

Ma
Review №12

Biggers has turned into a family stop for us. This was my second purchase there, plus my wife and my mother and a couple friends have all bought there. Every one that deals with Todd is going to have a top notch experience and can rest east knowing they won’t be taken advantage of or led the wrong way. Honesty is truly one of his only sales tactics. I will never buy from anyone else. Shouldn’t have to now that he got me into the new 21 Silverado as I see myself in it a long time. Highly recommend the dealership, and if he is available I would tell everyone to ask for Todd but would trust any one of them that works alongside him.

jo
Review №13

My van still runs like it did the day I bought it new! Much thanks to your great staff and superb mechanics. May our Lord continue to bless your efforts. Jon McNutt

Ke
Review №14

Strange problem with some little motor behind the dashboard. I knew my local service station mechanics could not handle it, and they are very good. Biggers, where I bought this car, and a couple before this one, has always done good work and they did good work this time. Im a one-car family now. 137,000 miles on my Impala and plan on keeping it for a long time.

Ju
Review №15

They kept my vehicle for 2 weeks for a check engine light. After the quoted repair, they called several days later asking for more money for more fixes. That should have told me right there they didnt know what they were doing. Techs never followed up with me and I always had to follow up with them.Paid a lot of money and days after I received the vehicle back, the check engine light was still on. Not qualified to do repairs.

Me
Review №16

I have always had outstanding, kind & courteous service at Biggers Chevrolet. Jim Leichter and Randy McAfee went above and beyond to assist me in returning a leased vehicle and leasing a new vehicle. The kindness and patience was so appreciated. Randy was wonderful and thorough in his explanation of the 2 vehicles I test drove. And then spent even more time making sure I was comfortable and knowledgeable in all the technical workings of my new Trailblazer. Thank you!

Ke
Review №17

Love Chevy, love Biggers. Recently went in and traded a 2015 Malibu Randy Mcafee was a great help amazing sales rep. Ask for him if youre going

Al
Review №18

Bobby Mengler was a pleasure to work with. Hes very personable and professional in his approach with us as prospective buyers. He didnt pressure us, nor did he give us the impression we were wasting his time. He listened to our concerns, answered our questions, and went to bat for us to better negotiate a trade-in amount for us. As a result, my wife and I were very pleased with the result. Nice job, Bob!

Ch
Review №19

My service advisor, Marty, as well as the service manager, John, really understand Customer Service. They keep me informed, as well as taking the time to explain technical issues. Biggers Chevy is the only place I trust to service my Corvette

Na
Review №20

Bought my new Tahoe RST from Jerry Biggers and the experience has been fantastic. Starting with Jennifer and ending with Diego, everything was seamless. Diego is super helpful, friendly and goes the extra mile. I would definitely recommend to reach out to him if you want to buy a car.

Di
Review №21

Our salesman Bobby last night was AWESOME! He answered all my questions, had a sense of humor and went above and beyond to connect with us. Never once tried to push me into something newer and more expensive! Definitely not what you come to expect as a “normal” car salesman! We will be back for our next purchase!!!! Thank you Bobby for making what was an emotional purchase for me fun!!!!

Ke
Review №22

The woman that scheduled my first appointment did not put any information and then scheduled my detail for the following day but never told me that. The man that assisted me when I arrived very helpful and patient and made sure I was updated through my whole experience. When I received my car my car was not fully detailed and was not satisfied did call back today on July 9 to reschedule to come in to shell service where they do not detail the vehicle. My next appointment is Monday at 7 AM I hope that’s my issue can be resolved for the amount of money I spent

Pa
Review №23

Had to drive back 60 miles to the dealer because the mechanic did not reset the tire management system.Gretchen was very good and helpful

Ke
Review №24

The Staff is very polite, kind, and respectful.Excellent customer service!I would definitely purchase and service my vehicle (s)with this dealership again.

Cr
Review №25

Definitely happy with my experience!They took good care of my husband and I and made us feel like family. Todd was great! Super friendly and he made sure that we were happy and comfortable with our decision.Russell was just as great. He made sure that my husband and I understood all of the ins and outs of how the financing, works. That was very helpful, moving forward. Now let me speak about the owner. He is a great guy that really cares about his customers. He strives at making sure that a customer never leaves unhappy. He will definitely have a returning customer as well as my recommendations to friends and family. Thank you, Biggers Chevrolet😊

Es
Review №26

Excellent service and experience. Thank you to Mike,ordering our new vehicle and keeping us informed. To Coke who is so knowledgeable about the hundreds of bells and whistles available in this car. Marty and his service team, installed the add on options and preparing so we could take delivery!

Al
Review №27

Great team BUT why didn’t GM send the system update to my vehicle to fix the dash “anomalies” before I had to make it an issue?? That part of this experience has not been acceptable, if I wasn’t as observant as I am it might have been missed, how many others have missed this prior to warranties expiring?? Not good business!

Am
Review №28

I used to give 10s all the time. Unfortunately I do not have the confidence in your service techs any longer. After coming 4 times in 2 in half months for 3 check engine lights & spending over $5,000.00 I feel like a fool. I believe things were fixed that were not the root cause of my problems. One of the times I had to bring the car back was within 4 days after a visit because you guys forget to put oil in it after spending over a thousand dollars to repair an oil leak! You would think adding oil back is included ( I was charged for it) but when I brought my car back my oil level was at 12% 4 days after this very expensive fix. The only reason I keep taking my car back is because I have spent close to 10K in the last 3 years, I figure something needs to be covered by the work you guys do but it also seems to be something different even when the same codes come up when the check engine light comes on. Not suspicious at all......SMH I have print outs of all the work that has been done & I will start getting second opinions the next time something goes wrong. I think I am being cheated out of work that should be under warranty from previous labor/parts.

So
Review №29

Bobby Made my experience so awesome there, it went as smooth as possible I couldn’t expect anything better and I walked away with a brand new car exactly what I wanted all my needs were fulfilled!

To
Review №30

Con artists at Biggers, Elgin. Cost me a lot of time. Tried to pay for new car purchase by wire, having worked with wires, I asked for the missing info. Responded with completely wrong info., It was sent and rejected. Asked him to check on it, he said he used it many times successfully. Rejected the following day. Also made some odd comments about not coming to the dealership until I knew they had it, because others have had to wait all day. Adding confusion to the final comment why dont I just bring them a cashiers check.. I had gotten up very early, I live in the country and spent a lot of time trying to schedule the pick-up or transportation. This is one of the group con jobs where everyone has the same name-- in this case Mike.. Once you see the actual information on how to send funds, youll know exactly what they did. Motivation, a couple possibilities -- all disgusting.

To
Review №31

I had the pleasure of working with Randy.So in Dec of 2020 I came into the dealership to test drive a 2021 Equinox. I loved it of course but the price was just unaffordable for me. Randy was so patient and answered all my questions and never pressured me into even running my credit. I sat there for awhile with him and eventually left deciding it just wasnt a good decision at the time. I researched for a few months different vehicles and Randy checked in periodically but not annoyingly or aggressively at all. Fast forward to March 2021, I came back to Biggers and back to Randy to check out a 2021 Trailblazer that was more in my budget. Unfortunately the size was too small for my little family but Randy was able to look on his system and find me a certified pre-owned Equinox FULLY loaded with super low mileage. My experience was amazing. The car is amazing. Randy is amazing! If youre even slightly unsure, go see Randy. He never made me feel rushed or pressured not even for a second. I plan on keeping this car for a very long time but when I need s new vehicle, I can only hope Randy will still be working at Biggers Chevrolet!

Sh
Review №32

Everyone was kind, attentive very helpful and well knowledgeable about the vehicle. Diego Montes was very knowledgeable and he was very efficient. It wasnt a long process and I left very happy with my purchase and the treatment that I received. Thanks guys for your patience and service.

Al
Review №33

Bought a lot of cars and trucks over the years but this was by far the easiest purchase yet. Our salesman Todd Sauer was absolutely fantastic. He listened to our concerns and our wants and presented us with options. He didnt just push one vehicle. The sales manager Joe was exceptional as well. One exchange of a financial deal and we were done. Once we agreed upon a truck and price we were out the door in about 1 hour. Everything about this purchase felt good. No buyers remorse the next morning or didnt leave saying I think I could have done better. Will absolutely be back.

Ga
Review №34

General maintenance was done with an on time appointment. The car was serviced and washed in less than an hour. Great and courteous service.

Je
Review №35

I bought my truck here recently, but I did not like the attitude of the seller Diego Quintero at all, he was pressing me too much to buy the truck at that very moment, being that one has to think about it first to spend that large amount but he was pressuring me and demanding too much as if it were an obligation to buy it at that very moment, I hate that kind of people. I was asking him multiple times for his name and he only changed his convergence, which he never wanted to give me his name, recently I came back and looked at him, I asked him his name to which he blatantly refused, he never wanted to give me his name until I went and asked him to the manager the name of the Puerto Rican, I hate those kinds of people

Mo
Review №36

Jerry Biggers Chevrolet is now my first choice for car shopping moving forward. Please read about my experience and why you need to purchase a vehicle from these guys. Mike (Sales Manager), Randy (Salesman) and Russell (Finance Manager) are all amazing guys and a pleasure to deal with. I was having trouble with other dealerships sticking with their price or trying to screw me, not these guys. I saw the car I wanted online called the dealership spoke with Mike. Mike told me the vehicle wouldn’t arrive for 3 days and he provided me a price quote via E-mail and over the phone, same day, within an hour. Three days later Mike called me and asked when I could come in. I arrive Mike connected me with Randy, we went for a test drive. Randy was very knowledgeable about the vehicle, walked me through everything and knew the vehicle very well. He actually sold me the car and was enthusiastic about it. New vehicle have a ton of tech and features he knew them all. When it came down to purchasing the price the quoted price was the actual price they E-mailed me 3 days earlier, no extra BS, the price was the price. No bait and switch, everything was legit. I was amazed, wow and ethical dealership with ethical employees. I already had good financing walking into the dealership. I wanted to leave with the vehicle the same day and was reluctant to give them my information. I asked them to give me a few minutes to think, they left me alone for a few minutes, no pressure sales which I loved! After a few minutes gave them my information they ran my info. Russell knew the banks very well and who would offer me what we went through a few different scenarios. Another aspect that was great, no pressure, they found me financing options that worked good for me. They even got me .49% cheaper financing than I already had walking into the door. We walked through everything and I signed the paperwork. Mike had the car washed and filled with a full tank of gas. Randy sat in the car with me again and walked me through the vehicle again. What a great experience. At no point did I feel like I was sitting around and just wasting time at the dealership. It was a great experience and will shop from Jerry Biggers again. Thanks Mike, Randy and Russell you guys are all awesome.

Ma
Review №37

TODD WAS EXTREMELY HELPFUL AND KNOWLEDGEABLE. HE GOT ME EXACTLY THE VEHICLE I NEEDED.

Án
Review №38

It is the worst service I have ever had in my entire life. First they pressured me to buy a truck, then I take it to do service and they want me to tell them the problems then the one who sold it to me does not want to tell me his name or surname I spent more $ 60,000 dollars and they do not serve you well I live like 1 hour 30 minutes a way and they dont take good care of me I feel so frustrating.

Ma
Review №39

I brought in my 2019 Tahoe for an issue with the center console. I was informed that my warranty had expired and that there was nothing that could be done for me and I would need to pay to get this fix. I was discouraged as this is now the 4th Chevy I have purchased and the first time a Service Tech did not offer to look and see what he could to help me out since the warranty had recently expired. I felt like he did not care about my situation and basically said sorry I can’t do anything for you. I also asked to have the battery replaced in my key fob because I’ve been getting an alert. The battery to key fob was not changed during my oil change either. I did not feel valued as a customer. And will probably look for another Chevy dealer to take my Tahoe to get serviced in the future. I’ve already had numerous friends and family refer me to Al Piemonte’s on Dundee.

La
Review №40

I took my car for an oil change, once I was there they recommended an air filter change as well, which I agreed to. 30 minutes after I left, the engine light came on. When I went back to the dealership, I was told that it was a “coincidence” and that I had to pay more money to find out what was wrong with my car.

Mi
Review №41

Doesnt matter who I work with, everyone is great!

Vl
Review №42

I just wanted to drop few words how wonderful the customer service is at your dealership. You really do strive for high quality. I stopped by at your location 1385 E Chicago St. 12/10/20 for oil exchange and your service staff took care my car right away. Besides is service staff reminded to me some upcoming service that I have to budget in future. When I was called with the issue and talked with service director Mr. Gutierrez he had assured me that he will authorize order parts in advance when I will be ready for my next car service and therefor it will not take for long to repair my car. I have never been able to find a reliable auto repair shop that I trusted in the past. I feel I am comfortable bringing my car to Jerry Biggers Chevrolet shop.I appreciate your service and will pass a good word about your business.Thanks,Owner Toyota 4Runner

Ap
Review №43

Service was very slow I was in the waiting room for 4 hours for an oil change and tire rotation, plus to check why my cruise control wasnt working. I had an appt, and there were two ladies ahead of me. They were also waiting hours for similar things to be done. There were plenty of service men walking around. I never had to wait so long for previous service from you. very disappointed

Lo
Review №44

Absolutely best experience ever!!!! Jeff Purcell is amazing and the staff there is flawless.

De
Review №45

This was my first big purchase and my experience was not as intimidating and difficult as I had thought it would be. I really appreciated that Bobby Mengler walked me through every step of the way and thoroughly explained everything.

Mi
Review №46

A very nice place to do business with. Jerry was very helpful, knowledgeable, and never really pushed us. It was a very nice experience. He did what he said and meant what he said.

Be
Review №47

Neil is extremely knowledgeable and helpful. He didnt try to sell me top of the line equipment, he told me what was best for the car and tried to save me as much money as possible. He accepted a coupon I had and asked if I had any more. I told him I thought I had free towing service for up to 5 years. He said he didnt believe so but he checked with the sales team called me back with the good news that I do have free towing service and gave me a phone number for me to contact them. He then told me they may have to do a diagnostics test if the new charger didnt work. He called me back and told me the charger worked and they would not need to do a diagnostics test. He was so happy to give me the Good News! Neil went above and beyond. Thanks Neil :)

Ga
Review №48

Priced right for diagnostic unlike other dealers that were double or triple jus for diagnostic. Dropped off on tues with expectation of getting back following Monday but was complete on Thursday, much appreciated!

Ro
Review №49

Came in for an oil change, tire rotation and a check engine light on my truck. Jesse was my service manager and he made sure everything was diagnosed a d repaired quickly so I wasn’t without a vehicle for very long. Thanks Jesse and the rest of the folks at Biggers for turning something worrisome into a really positive experience. Great work!

Ma
Review №50

This is our 6th vehicle purchased from Biggers. We are always very satisfied with service and deal we are offered.

To
Review №51

Marty was great! however your service dept is unacceptable I auth the work to be done and a day later Marty said the service dept did not know it was auth. My car went in Wed Morn, I auth that very day and the end of Thurs the service said they did not know. I brought the car in for something else but this also came up. Now Fri morn when I received my update, once again the service dept forgot to order the part my car was there for. My car was not ready till Monday afternoon.Since I bought my car years ago from you my family has bought 6 additional cars. When I bought my car from you I went in with a pre approval but your sales guy ran my credit numerous times and without my permission on that., You could have had my families business but way to many issues when I purchased.Now revisit what happened with service this week and I have many more questions about your lot. Why was this happening?

Ma
Review №52

A mixed bag. I had made an appointment for 7:15 a.m. on Wednesday, but there was no record when I showed up. Not a problem, as the service staff took me in anyhow. I had scheduled an upgrade of the computer on my wifes 2009 Cadillac DTS as requested by OnStar so I could subscribe to the mobile Wi-Fi service. Work was done promptly, although OnStar had said, Less than $100, and the work was estimated at $156 and came in at $173. Not a huge surprise. The surprise was that when I called OnStar to subscribe, the CSR Ron, said, Oh, you need to have at least a 2015 model GM for the Wi-Fi service.So, not only did OnStar fail to provide what I would expect is basic knowledge, Biggers did as well. I was finally able to t/t a supervisor at OnStar after 41 minutes of badgering the CSR, who initially said, We have a lot of calls today. Well have to call you back. They opened a case and said theyd review it within 15 days. The longer I think about this, the more upset I am. I have decided to call my credit card company and dispute the charge as the work at Biggers was pointless and both Biggers and OnStar should have advised me of this.On the whole, the service staff was pleasant, professional, and efficient. However, such a basic error calls into question the accuracy of any of their advice. I was looking for a GM dealer to do work that my regular service group cant do and thought Id found it. The jury may still be out, but presently Im very unhappy with the process here.

Mi
Review №53

I’ve always had a good experience with Biggers. This time included and it’s because of professionals like Todd Sauer! Thanks Todd and the rest of team at Biggers!

Be
Review №54

Perfect as always. Make my appointment on line. I get there right when my appointment is and get in and out with in a hour

Gr
Review №55

Thank you for the great service and referral from Mike Sedyich

Da
Review №56

Straight oil change, no other issues identified. I was in and out in about 90 minutes, as promised.

Mi
Review №57

Bob and Jeff are great. My families 6th car from them.

Ma
Review №58

The seller was so good at explaining all the things of my new truck love it...

Mi
Review №59

Purchased a new Truck in 2020, a 2021 model. Nothing but trouble. They do fix the issues on the vehicle. Recommended Great Service, nice people.

Ra
Review №60

I did much of the deal with Coke on the phone since I leaves 3 hours away. He was helpful thru the whole deal. It was a pleasure to work with him and was glad to meet him when I picked up the truck. Would recommend Coke to anyone. He was awesome

Cy
Review №61

I went to just look at cars and find out information about the car that I was interested in and I got all the information that I needed that helped me make my decision. Diego was very nice and he wasn’t pushy like some salesman are at the dealers.

Lo
Review №62

Very helpful staff .Todd was very helpful finding what we wanted. Making sure we were at the right place and explaining every single detail that lead us to take home the best car and deal.Thank you for the time and for helping us to make sure we walked out with a car in our hands .

Pa
Review №63

No Issue. You guys run a smooth operation.

Vi
Review №64

Thank you for the great customer service! The guys are so welcoming and helpful. My truck had 5 recalls and they got them all taken care of. Thank you again for all your help.

vj
Review №65

Marty in service, was very helpful. I appreciate his professionalism

De
Review №66

Very friendly. Let’s you know what other problems you have and ask if you would want that done that day.

Th
Review №67

Randy was a pleasure to deal with through the entire process. He is truly an asset representing the Chevrolet brand and the Jerry Biggers corporation. All future needs will start with Randy and the Biggers team! Nicely done, Tom.

An
Review №68

Overall everything was good. Again, the service adviser takes time to acknowledge you. You stand there waiting without anyone saying anything for a while. My vehicle was ready when promised, however when I picked up my vehicle there were more papers attached which I assumed it’s work that needs attention on my vehicle but no one explained it to me.

Ju
Review №69

Randy was very helpful and everyone made the sale very comfortable.Would recommend to family and friends.

To
Review №70

Everyone I dealt with was excellent!!!I felt like I was dealing with my friends and I would Recommend Biggers to all my friends. Thank you

Ad
Review №71

It was great. Everything was done in a timely manner. They did just what had to be done to keep down the coast. I will definitely return. Tell Neil he was great!!!

pa
Review №72

With Edwin Sanchez help we purchased an acadia. We were there for most of the afternoon test driving multiple vehicles and he was patient and accomodating! I would return to work with him again. Also Joe was very helpful on the phone assisting us before our visit. Either one of these salesmen will help you find the vehicle you need. Pam T.

Ji
Review №73

I cant say enough with how happy we are with the purchase we made Saturday at Biggers Chevy. Salesman Jeff Purcell was very knowledgeable and made the decision of what to buy very easy. Vice President Bob Colwell expedited the buying process and left us feeling we got a great deal. We were in and out of the dealership in about an hour and a half.Biggers Chevy is a Great Dealership to buy your next vehicle from!

Al
Review №74

Love’s Biggers Chev, I have been a loyal customer to them for over 17 years and they have been loyal to me. I have bought plenty of vehicles from Biggers and my family. The Owner and Management team are wonderful they are people that care, they don’t just try to sale you a car they sale you there friendship. The service workers wooow just to name a couple, Marty and Josh are Fabulous they have excellent customers service skills and make you fill like you at home when you come to Biggers Chev for service. If you want a great Chev and a great friend go to Biggers Chev in Elgin you will get the beat price and a long lasting friendship.

St
Review №75

Great people. Honest. They treat you right

Gl
Review №76

Jesse is great, always very detailed in advising future situationsNo other Chevy dealer gets my truck

Te
Review №77

We really loved our 2018 Traverse, and were not planning on purchasing a new vehicle. However, the exceptional trade in offer, the outstanding financing, and the no pressure Sales encouraged us to make the deal.

Oa
Review №78

The salespeople were very helpful and courteous. They answered all of my questions and took the time to break down all of the numbers for me. Edwin, my salesman, found me the best deal I could afford with my credit. I am very impressed and I will definitely come back again.

Ma
Review №79

Well 4 years ago we bought two cars in this consesonario. and we bought an extra service for the cars that according to would have a four-year warranty and now that we request the service for the car it turns out that it is not covered for what is needed. and it is unfortunate that they sell you a service that in the end is of no use to you. Be careful, it is called THE PROTECTOR service, which consists in ensuring that the car does not rust and that your clothing does not get stained inside. be careful with it.

Pa
Review №80

Todd made sure I got what I needed. When I wanted something different he took the time to explain why he thought it best to stick with what’s affordable

My
Review №81

Marty took care of me. He set up the appointment for an oil change. Told me about a recall that was waiting on parts to come in from Takata. Oil change completed in good time.

Ba
Review №82

Everyone at Biggers Chevrolet is professional and and helpful. I really like coming into your service department. Every time Im in all the service people are extremely personable and make you feel comfortable. Biggers fixes what is wrong with my car and doesnt add things. Thank you!! Trust in my car and dealership.

Mi
Review №83

Todd was very laidback, no pressure. He knew I was skeptical of doing business with the dealership, but he put me at ease. He worked with the Sales manager Joe and got me a fair deal for my trade and made the process very smooth.

Is
Review №84

Todd and Mike were very helpful! They found the suv I wanted and Im happy with my new equinox.

Ri
Review №85

Everything went well, including the waiting time, compared to other dealerships that usually take 2 hours or more

Da
Review №86

All around great buying experience from start to finish! The folks at Biggers are true to their word and excel at providing exceptional customer service. I would not buy a vehicle from another dealership after my second wonderful experience at Biggers.

Mi
Review №87

Marty was my service manager.was polite and professional.done In timely manner.jeff Purcell stopped by to see me.asked me hows the the truck.Could not be happier with my experience with the whole team.thats what it takes.defintely recommend.biggers.

Ro
Review №88

I was surprised that the car was done in one day. They very nice to take me home & later that day came back out & picked me up. Thank you. RRNoe

kh
Review №89

Your stuff made me wast my time

Mo
Review №90

The man checking me in, Sal, was not personable. He rushed me through the process and was slightly rude answering my questions. I’m not 100% sure I got the service I requested but hey…guess I’ll schedule another appointment.

Wi
Review №91

Came in for estimate to correct a front end problem, was taken care of by Marty Heffron and will be returning soon to have the new parts installed.

Ph
Review №92

Recently purchased a 2020 Silverado Trail Boss from Biggers Chevrolet. Diego was terrific to work with. He is very personable, friendly and knowledgeable. He helped us work a deal that gave us a fair price for our trade in and never did we feel pressured into anything. We are very happy with our experience at Biggers Chevrolet and we will be back in the future for our next purchase.Diego is the guy to see!

Te
Review №93

Everything was better than expected.Your staff was great.

ka
Review №94

Treated me great. No problems at all. Fixed everything under warranty, gave me a nice loaner. Could not have been treated better. Very friendly and practicing good covid-19 measures.

Sa
Review №95

Diego Montes & the entire Biggers staff was amazing. Diego was patient & no pressure & worked hard to get my deal done. Drove out with my new Trailblazer & I couldn’t be happier. Best car buying experience, thanks Diego. I recommend you to everyone.

Da
Review №96

Biggers was fine. My disappointment is with the reliability of Chevy. My 6.6 diesel has had 3 glow plugs replaced in 65,000miles. Relatives with Ford at 150,000 and 108,000 still on the originals.

Er
Review №97

Good customer service. Good deals done with a smile, but nothing over the top here.

Ke
Review №98

Got a wonderful price on a new vehicle and great value on my trade, MUCH better than the 3 other dealers I visited. Saved over $3,000 on the exact same car vs. another dealer!!! Thanks to Edwin for knowing the vehicle inside and out and making the purchase easy.

An
Review №99

Did not rotate tires as stated on the coupon i presented, work order only shows oil change was performed

Do
Review №100

I dropped the van off at 8:830 for an oil change and they called me at 10:00 and said the van was ready. It was also washed and cleaned. No complaints. Thank-you Don

Information
100 Photos
100 Comments
4.2 Rating
  • Address:1385 E Chicago St, Elgin, IL 60120, United States
  • Site:https://biggerschevy.com/
  • Phone:+1 847-857-7863
Categories
  • Chevrolet dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:9AM–6PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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