Eileen was SO helpful today! She went above and beyond, patiently answered all of my stupid questions, and taught me some stuff along the way! I was a super high maintenance customer with an annoying order (and no clue what I was doing) but she was seriously so kind. On top of helping me, she was also handling many other tasks/customers (as this business is just as understaffed as every other business in this town), but she juggled everything/everyone flawlessly!Thank you for the great customer service, Eileen! I appreciate you!

Great prices lots of choices staff was well. Versed in their knowledge of products carried in the store. The prices were very competive and were up to snuff with other retailers. The vast choices were a real hit with all of the family it allowed us all from school to college needs to find a product that we all found usefull. The friendly staff really showed that the store cared about the shopper and their needs. The store was clean and vibrant. I will shop at this store for my future office purchase needs

I hate giving this place even 1 star...Whats the point of saying you open at 10am and NOT even open the store. I was there around 11am and no one was there on Saturday 02/13/2021. I had to get stuff printed and the place I thought I could go wasnt even open?? Normally would not be upset but this isnt the first time!

Not a pleasant experience. On Jan 22 at about 10Am I witnessed a store manager at the Elizbeth city location yell at a deliveryman to get the Hell out of my store The guy was wearing a mask so that was not the problem, and even so, is that the way to address anyone while in a profession setting. is this the standard for being an OfficeMax/Office depot manager ?

I went to Office Max to ship a package on the 24th and was greeted by Eileen,she was very helpful and knowledgeable about how to send my package, I just wanted to say thank you again for making the process as easy as possible,her customer service was awesome!

Outstanding service!! I live in WA State and my Mom lives near Elizabeth City. I wanted to have a canvas picture done for her birthday and since we were unable to travel home for Thanksgiving...I found the perfect print...all of us, on a Thanksgiving Day about 5 years ago:) BUT...this store didnt have the frame I needed. BIG SHOUT OUT TO EILEEN IN PRINT!!! She went out of her way to help me by sending the job to the Norfolk Store. Not only did they do it right away, but they sent it back...all this within 2 days!!! Eileen called me to let me know it was there and that my Mom could come and get it!!! This could not have worked out any better and....the picture made my Mom cry:) SO....giant thank you!

The return/exchange policy is 30 days which is ridiculous for unopened products. So now I have $60 of product I cannoynuse.

OfficeMax always has everything I am looking for when I go in there. I really enjoy having this store in town in case I need something right away and cannot wait for Amazon to deliver it to my doorstep. The staff that works here are always helpful and friendly.

I work from home and have a small staff working for me across the country. I am in and out of various office supply stores and order online for my team. Normally, I utilize the store in Chesapeake. This week I needed a manual printed and a few office supplies. I thought I would give this store a try. Nope, not sure I will do that again!! When I order printing material, I understand by default the system gives you a pickup time. I also understand the “first come, first serve”. ALWAYS, when I order my order is either ready within a few hours of placing the order or the employees work with me. NOT HERE. I placed the order and almost 8 hours later I ran by the store. Employee would not even pull up my order, was rude and basically sent me away with a horrible first impression of the customer service and ability to work with someone standing in front of her. BUT when her “friend” came in the store; she made a point to tell her “I will break the rules for you”. At that point, I dropped my items down on a display and walked out. Because of my schedule, something I needed quick, I was not able to make it back to the store for 2 days. Totally disappointed with this store and employee’s attitude. If you are not a fan of being helpful to ALL people walking into the store, maybe a customer service position is not the right role for you.

Welcome to the inner circle of hell. Worn out dingy dirty and unkempt store manned by attitude ridden employees

It was fast n eay to get a id put in plastic they done it quick n cheap

Supposed to be open 9am 8pm I sat there for almost 20 mins from 9 am and no one is in the store.. and its locked.. this is unbelievable

Went looking for paper shredder. Got excellent prompt attention and service. Always get good service at this store. Employees always helpful and walk you through a purchase. They make recommendations and go the extra mile in being professional. Love shopping at this store!

My husband called this store and asked if they had curbside drop off for FedEx packages and the young man at the front desk said that they did, to just call when we were if the front of the store, park in the fire lane and hed be out to take the FedEx package inside. We get here, call to have someone come out to get it and a female answered the phone and identifies herself as a supervisor and says they dont come out to get packages, and what attidude she had!!! This was the ONLY reason we came to this store, and we will not be back. Poor customer service or poor employee training

Picked up copy paper, service was fair

Clean store with a helpful staff. Some stores look disorganized when its time for back to school, but this Office Max was clean and organized. A staff member was walking by and stopped to ask if I needed help locating anything which was helpful. There was no one at check out and when I asked the lady at the print counter( next to the check out area) she was about to call someone then came around the counter to check out both me and another customer. Everyone was friendly, Id definitely return.

Friendly staff and very quick service. I went in with a major migraine and needed some papers faxed, a nice lady at the counter let me go take some Advil and drink from the back fountain before I paid for it while she did the facing for me, I happily will always return here for any needs for copy, fax or printing.

Helpful, friendly staff. Good selection of office supplies. Great prices!

People who waited on us were very knowledge in what type computer was the best for what he needed for. Great service all around.

Overpriced, even on sale... and expect checkout to be slow, if not excruciating. Still, the selection is decent, and business accounts get treated fairly well here with discounts. But if you can wait for an online merchant to ship you something, youll probably find a better deal elsewhere.

Always able to get what I need and get out quickly. Service with a smile🙏🙏😇🐴🐚🐬🌊😀

I love office max in elizabeth city nc. Everyone is so friendly and helpful. The area where they do copies, faxes, design of flyers etc, is the best of everywhere and Im 66 yr old Ive been around. They are the best. They are always smiling and keep the line moving quickly. Its my favorite store

Was there for roughly half an hour and no one came to greet/assist us for the first 20 minutes. ICE was not being adhered to. Need better customer service. Also, boxes/crates were scattered around the store instead of being put out.

Very helpful staff. Easy instructions to do things yourself

Had something laminated. Was kindda pricey but everyone was so kind and tried to suit all my needs.

The place clean and the peoples that works at OfficeMax are friendly and helpful and this wont be the last time I will go there this one is in Elizabeth city

I was in the store for more than an hour. During that time, not even 1 single sales associate approached me, asked if I needed help, or offered any type of assistance whstsoever. When I went to the Customer Service counter, my presence there was completely ignored. There was a young African American in an office behind the counter; he looked @ me a couple of times, but did not acknowledge, & continued with whatever he was doing. Again, multiple employees passed by me, but none approached me.I finally walked over to the cashier and asked for assistance. She was unable to answer any of my questions, appeared completely unfamiliar with the stores product. The manager finished assisting another customer, & turned her attention to me.Her attitude was one of aloofness & detachment. I had looked up the item needed before departure; I only went there because the website said they had the item. Whenit was determined that they indeed did not have it, nor was it available for shipment, the manager offered no further options or assistance. I paid for my purchase & left the store.

I have sent many faxes, made countless copies and regularly have photo copies made for our local community theater company. While the previous reviewers have been correct in their assessment that wait times often seem excessive, once it is my turn I am been treated well, and given all of the time and courtesy required for the job. Staff cannot read minds nor can they prioritize the each job by the time they will require. The same photo copies that cost $2.24 at Walmart cost $1.09 at Office Max so if I have to wait a little longer, I find it well worthwhile. Long story short, the old adage applies do you want it fast or do you want it good? I find I get the best of both at the E.C. Office Max.

Friendly service, great deal prices. And they still have tech items in stock for Christmas.

Got there a little after 9. No one to ask questions about printers. Hope the one I got is easy to use.

Very friendly service and they always have what I am looking for.

I needed to get a test copy made and I was helped in a timely manner. Staff very helpful, there was a little bit of a wait but thosr customers where treated as well has I was.

There friendly & very helpful & are happy to answer your questions. Also, the supplies are up to date with reasonalbe prices!

This is the best place to get bottle water and they always have really cute things for small gifts.

The worst customer service in the world. Refusing to help the customers. Sending them to self service areas. Still asking for help with that and they still refuse to help me and other. Last time every stopping in with them

Average shopping experience. Associates are helpful but the checkout experience is lacking

Great customer service and their team always seems to have the right answers and superb product knowledge

The review from 1 year ago is still dead on. Before my latest visit, I went to print some business cards. The gentlemen who waited on me took 3 other customers with more complicated and larger volume jobs than my own. I wound up waiting 30 minutes for him to mess up my business cards after I told him how to set the margins properly with the print guide.I should have never gone back after the first time but... I called in first asking if they would be able to print a letter sized job on their ink jet wide format printer. I was using a paper with thickness similar to cardstock that was heat sensitive, so I had to use an ink jet system. I was told they could complete the job, so I took my job into them, had Daniel print it up, and was in and out in less than 10 minutes. However, I went in with my own paper for a printing job today, as I had already been once before and was helped by Daniel. Daniel was amazing, he knew exactly what he was talking about and the whole process from proofing and printing on my paper took less than 10 minutes.Cindy (the print shift manager working at the time) was unhelpful, rude, and didnt know how to load a letter sized 0.10 oz sheet of paper into the wide feed ink jet printer. This was after I explained how to do it to her and another co-worker at the time who was also unable to load it properly. Cindy then decided to tell me that my job was taking too long and that the next time I came in I would be charged a minimum of $15 to complete the job that Daniel finished in less than 10 minutes the night before. Oh, this is also after I patiently waited for them to finish with a customer and then take another while waiting on me. If theyre going to make me wait while they take other customers that come after me, then I dont feel I should be charged in excess for having to wait on them.I still have the receipt from my last visit with Daniel, Im going back when hes on shift. Hes the only one there out of 4 people and 5 visits that has --ever-- printed anything correctly and not talked down to me. I studied art and Graphic Design for 4 years at University, I know what I am doing, and I am utterly insulted at the way my job was treated and the attitude from Cindy and another female coworker under her.I hope OfficeMax sees this and promotes Daniel. Or at the --very-- least starts workshops to train the other lesser knowledgeable employees who think its okay to talk back to customers because they dont know what they are doing.-------Summary: Its the only place in Elizabeth City to get residential printing jobs done.Daniel is the only knowledgeable print staff there.Cindy--the shift manager at the time-- and the female coworker whos name starts with an E didnt even know how to load the wide format printer, were rude, and threatened to charge me $15 for a job that took Daniel less than 10 mins the day before to do because *I* was taking too long with a complicated project.

They have the best selection of office and school supplies in the area.

Great customer service. Knowledgeable and kind.

Great customer service as well as very knowledgeable employees.

Linda the cashier was very helpful and nice

After my orders were canceled at the local UPS store 1516, I went to office max in elizabeth city online. I ordered my 3 orders for $0.36 from them and paid online via paypal and picked them up the same day, so my customers will get their shipments!

Went there 2 see old friend.

Nice store, open parking, clean, well lit but underhanded staff as sales are posted at store managers discretion and taken down at any time based on his/her feeling of acceptable losses for the store... Not the true purpose of a sale to begin with... Buyers beware!

Got what I needed in a reasonable amount of time.

Be the first to do layaway in office

Was missing a cushion on out door chair. No questions asked they gave me one

Nice store. Helpful people.

Huge selection. Great prices with Rewards program.

Printing service guy was super helpful! Helped me with laser printing some photos for a project.

I couldnt ask for better service, friendly and knowledgeable staff are very helpful!! :)

Awful service, rude staff including the manager VERY SLOW and UN-knowledgeable about the products and services they provide. DO NOT SHOP HERE go to wal-mart or friendly checkcashing insted. YOU WILL save yourself a lot of time and frustration. THIS STORE SUCKS ....just sayin i waited 45 min to send a fax and was told on the phone one price but was charged another price and this it just the latest BS I have been through at office max I WILL NOT go back I cut up my max perks card an Im taking my money elsewhere.This was my third bad expiernce there

Service was quick and easy. Shipped FedEx.

Very nice and very helpful ...

Super good location!

Great staff and lots of products!

Not my preferred place to shop! I would check out Walmart before I shopped here.

Quick, easy in and easy out.

Great prices and variety.

The clerk waiting on me did not really know how to send fex international.had to wait a long time to get her help.

I dont know, I just get a bad vibeYou feel like you are the pray!!!!

Helpful staff and customers !

Ease of access for Fedex

I enjoy it.

Trying to ship FedEx was not able to had to take package to post office.

Extremely Helpful !

Helpful, and friendly staff.

Good prices?

Lots of good help

Very expensive. Friendly staff and clean store.

Nice Place to Shop

Manager very helpful

Great customer service

Has everything I need for my home office!

Place sucks. Overpriced, slow to check people out. Brain dead guy running the register up front.

I looked at the file boxes.

Just your average office store.

Clean, Good employee

Great service

Good service

Generally has what you need.

Great service

Not much to choose from here

Good variety

One of two, of the only office supply stores in town. They just got a 36 inch scanner in, have to check it out... ................................................................................................,,....................................................................................................................................................................

Shipped a package

Printing services