We were traveling cross country on vacation a few weeks ago and our truck was losing power and misfiring. We called Doug Gray Chevrolet and the Service department said to bring the truck by and they would take a look. Within 30 minutes of arriving they found the problem and got to work on it. While waiting for the repair to be made, there was not any where close by or within walking distance to get some lunch. The sales staff was amazing and gave us a loaner car to go grab some lunch. We returned back about and hour later and the truck repair was done and ready to roll on down the road! Thank you to the Doug Gray Service team and Sales team for excellent service and getting us on our way to vacation!

I was obviously on a long road trip, Tennessee plate, and oil was at zero percent. We were staying at a local motel, and dropped in without an appointment on a Friday morning. They took me in immediately and completed the work timely. While waiting, noticed and clipped a coupon in the waiting room for the oil change and tire rotation. They actually changed me less than the coupon would have cost!

The best customer service !!! Would not go anywhere else .

Great customer service. They care about there customers. No hassle buying.

Krissie Allan was great getting me in short order . That is what good ervice is all about. Thanks Doug Grey for hiring good people .

Excellent customer service. I was in town from out of state and had an injector issue on my truck. I called Danny in the service department and he was able to get me right in. Caleb worked on my truck and did an excellent job getting the repairs made in a timely fashion and keeping me informed along the way. I appreciate it guys.

Just bought a 2021 Trail Boss here at Doug Gray Chevrolet in Elk City. I work with Garrett Christian and he made the whole process super easy. I live several hours away from the dealership and he was very helpful with sending me videos and pictures of the truck, so I knew what to expect when I got there. He had everything ready to go for me when I got there. Nobody there that I talked to tried to talk me into anything I didn’t want and the entire process was very relaxed and easy. I appreciated that due to having so many bad and long drawn out experiences with other dealerships, only to be going home empty handed. Really like how these guys do business and would recommend them to anyone. Thanks again Garrett for everything.

I couldnt get into the dealership that I purchased my vehicle from and my husband said call Doug Gray and they never hesitated at all. We got the there and the customer service was great and the pricing was great. This will be the place from now on to do business with.

Traveling through on vacation and needed an oil change. Called the dealership they told us to come on in they would take care of us. We got there and they got us right in. We were back on the road in less than 45 minutes.

Called to make an appointment to get my oil changed and they got me in right away so I was really happy about that. Very helpful Doug Gray Employees.

Everyone was super friendly. Only thing I would improve is time. I was there almost 3 hours just to have a new battery installed

We were traveling and near Elk City my husband realized he forgot to put the oil cap back on when he changed our oil yesterday. We pulled into Doug Grays and the young lady that waited on my husband went out of her way to find a oil cap for us. They didn’t have one but she called places until she found one . Thank you.

Thank you Andy for all your help!! Great guy to work with!! Great experience!! I love my new GMC!!

Quick service for an oil change and tire rotation! I was very pleased!

Always friendly, always courteous!

Very very friendly and helpful. Got our car in that am.

Very happy! Really loved scheduling online and drop off.

When I have work done at this dealership the employees are always friendly and professional and keep me informed on what is going on.

The staff was amazing, very helpful, knowledgeable and professional. I am a very satisfied customer. They gave me and amazing deal on truck that nobody else in the area could come close too.

Couldnt have been better.

The service department is excellent. Danny or Krissie will get you hooked up with anything you need done!

Came in with no appointment, got me in and out in an emergency with a puppy in a little more than an hour. Thank you guys

The whole Service team and staff at Doug Gray Chevy are angels in my opinion. I was stuck in Elk City trying to get home for Christmas and still a few states away with a fried transmission. Even with it being the holiday, they quickly took care of me, getting the transmission taken care of the day before Christmas Eve and working late to help me get on the road. They even let me use a loaner to finish up some Christmas shopping while I waited in town over the weekend. I made it home just in the nic of time for Family Xmas Eve gathering. I was literally having a personal breakdown and they were so sweet. They even got GM to pay some towards the work on my truck and had a no APR for 12 months pay option for an emergency like this. I wish them all the best karma in 2020!🙏❤️🤗It makes me feel comfortable to take this route across the country again too, knowing I have a place to count on in case of emergencies. Down to earth people who are pros. 👍👍

This was my first experience with Doug Gray for service of my GMC. There were no issues, and it was pretty quick and painless. Everyone was polite and professional.

Your labor rates are ridiculous. $4,500 later and no problems have been solved 🖕🏼

I came across Doug Gray Chevrolet as I was driving through the area and was in need of an oil change. Checking in at the service department was a breeze and once complete I sat in the waiting area, watching the baseball game that was currently on. Literally half an inning of baseball later, the oil change was complete. (For those of you that are baseball fans, you know thats pretty quick!!!) The service department was a pleasure to deal with, such great people. Such a great dealership and awesome service. If I am ever in the area again and need service, I wont hesitate to stop back in.

We have purchased many vehicles from this location and were very pleased with the friendliness and service on this visit. Our salesman Kaleb Keith was outstanding. I would recommend stopping by to see him. Thank you for a great car buying experience.

They sold us a car with a 7k repair needed. Told us it didnt have any warranty left on it and no issues. We didnt buy the warranty they offered. The dealer made an odd comment about the warranty at the time which was clearly foreshadowing. Our turbocharger in a 2015 car with 25k miles on it needed to be replaced. 2 weeks after we got it the engine light came on so they clearly reset it. We took it to a chevy dealership and guess what? It was under warranty. I know another person that needed a new fuel pump within a week of buying a car here. Beware.

Great place friendly staff

I have been to their service department twice, both times I have been very satisfied. Danny is very helpful and easy to work with.

Came in for an oil change and tire rotation. The service advisor asked if I could leave the vehicle. I replied that I would like to wait in the lobby. He was able to get my Silverado in almost immediately. I was out in less than 1 hour. Very Nice People. Thank You Danny!

The staff was great, very helpful.

Very happy with the service.

GREAT FRIENDLY STAFF

Very good experience. Everyone friendly and helpful getting us a good deal on a new truck.There was no hi pressure at all which I appreciated . We have purchased from Doug Gray before with good luck. Our family has made several purchases, all good.

I have a 2004 Cadillac Deville. Doug Grays mechanics repaired a worn wire.

As I entered the dealership everyone was very friendly and helpful. They were patient with my husband and me as we made the decision to purchase the pick-up. Throughout the process I did not feel pressured, but a willingness to see what would work for us. I felt that they were genuine throughout the process.

People are always very pleasurable there and get the job done

Great staff always really helpful and nice

Nice people. Quick service. Nice lobby area!!

They are fast and excellent service

Awesome people from salesman, management and finance manager from the moment I drove onto dealership lot until I drove off in new SUV the next day. No hassle when looking for new vehicle. Kalab made available every option of SUV I wanted to drive or compare options to. Provided great trade in on 2014 GMC Sierra SLT. Provided great price on 2018 GMC Yukon SLT. Financing was painless and zero stress. Kaleb was very helpful in very way I could ask for, had answers to all my questions and concerns. I will go back for another vehicle when that time comes. Looking forward to years of great service and friendship

Great buying experience. True professionals.

Service department is very friendly and professional, will be back next time I need work done!

Crappy service. They told me if I got the vehicle to them that day they would have it ready the next day. Next day at 4pm it had just entered the shop because someone else came in on the second day and they decided to fix their vehicle before mine. The only reason I chose them was because of the promise to have it ready the next day due to needing the truck for work. Not only could they not get it fixed by close of business Friday they also said even though they are open Saturday that particular mechanic was off so no one would touch it Saturday so I would have to wait til Monday for them to finish. Crappy crappy service, dont promise things you dont plan on following through with.

Friendly.helpful.

Better than his other dealer ship

Always a great experience!

Service department was fast and professional.

We found the vehicle we were looking for