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Rogers Customs Collision Center
1101 E Pulaski Hwy, Elkton, MD 21921, United States
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Rogers Customs Collision Center

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Re
Review №1

Wonderful and positive experience during unpleasant experience. Laura handled all insurance communication. I have my car back as if nothing ever happened to it. Beyond thankful for their professionalism, expertise and work quality. Highly recommend.

Ke
Review №2

****THE VERY BEST - DONT GO ANYWHERE EXCEPT FOR ROGERS ****I truly recognize there is a broad range on how people feel about their cars. I tend to be one who values my car because I spend alot of time in it. I am also a returning customer to Rogers Customs....Not by fault ;)Rogers custom is by far the best collision center around. Their ability to ease you with a seamless stressless process at a time that is often chaotic and sometimes painful b/c of injuries is priceless. From start to finish Rogers will go above and beyond to make your car whole again and their communication through that process is second to none. Laura and her team up front are kind, compassionate, informative and quite frankly super nice people. They will keep you in the loop at all times and never hesitate to answer any questions. The un-named miracle workers in the shop that we dont often meet due work that is incredible. They have done an excellent job in thoroughly figuring out what the exact damages are and fix them with a keen eye and attention to detail. Above most, Rogers also recognizes sometimes they may not get it 100% right all the time or may miss a tiny detail so they guarantee their work and stand behind it. After I received my car back which looked BEAUTIFUL, there was a small issue. I called them, without hesitation they said no problem and was fixed without a hitch.If you take your vehicle anywhere else, I truly think you are missing out at an exceptional dynamic and caring team both in the front office and the shop taking care of your vehicle. Top Notch, wont take my car anywhere else.

Ro
Review №3

They were great! Very courteous, prompt, honest, and worked directly with my insurance company to get me set up for a repair and rental car for the duration.

Ki
Review №4

I wouldn’t recommend Rogers to anyone. My car was held for 47 days. I never received a call back when I left a voicemail I would only get a text the days my car was scheduled to be finished stating it would take longer. I received two calls in total the entire time and that was after I had my fiancé call on my behave because I wasn’t getting a call back. A total of 10 text msg is what I received rescheduling my pickup/completion date. Rogers lied on my insurance company stating it was them who held up completion of my car. Rogers claimed my insurance adjuster wouldn’t come out in a timely fashion to approve repairs. After doing research I found out in fact it was Rogers who dropped the ball, every time Rogers reached out to my insurance company they came out the VERY NEXT DAY. I came to pick my car up my back seat was full of mold. Now this could very well by my issues because I left a can of soda in there that probably exploded during the heat in the extended period. You would think they would’ve tried to clean it up especially because the clean the inside of my car. My car runs loud now but I don’t even want to take it back to them. Oh when I was in the office picking up my car I overhead another customer complaining about Rogers sub par work and the long wait, and what did the worker say?! “We’re sorry but your insurance company wouldn’t get back to us in a timely manner” she goes on to say something about they’re company being under new management but how if it’s family own? It’s time to stop lying and misleading your customers.

Mi
Review №5

Rogers Customs goes above and beyond for its customers! The workmanship, service, and quality control is top notch! If you find yourself needing a body shop, Rogers Customs should definitely be your first choice! The repairs make it look as if the damage never even happened.

Sh
Review №6

Professional, clean & Friendly atmosphere 💕

S.
Review №7

Have known Doug and most of his staff for years. We have Palumbos Car Care Center (tires & automotive service) were performing mechanical repairs on a customers car that also needed body shop repairs as it had rear end damage. We do not do body work. I called Rogers and initially spoke to Laura who professionally handled my call and took all of my information. I told Laura that due to the special circumstances of this being my clients car (and that it was presently in my shop partly disassembled) could she send someone down to look it over and get the parts ordered in advance of receiving the car. That way my customer would not be further inconvenienced waiting on parts delivery to the body shop. She thought that was a great idea and said she would work on sending an estimator down to see the car. The next morningin walks Doug Rogers himself from Rogers Customs . Doug looked over my customers car, took photos and we discussed the now expedited timeline. Rogers handled everything including the insurance adjuster and the result was a beautiful like new body repair completed in a timely and non frustrating manner.A Great Big Thanks to Doug and Laura and the rest of the Rogers team!!

Gr
Review №8

This place is awesome. Dodge charger 2020 plum crazy

SH
Review №9

Laura met me at my vehicle and did a quick estimate on our Santa Fe. It only took a few minutes. Laura was very nice and helpful.

Ru
Review №10

Mr.Rogers, is the most considerate person I know . whenever we have taken vehicles in for repairs he always goes beyond his duties. Our vehicles is cleaned and looks great. He is never too busy to talk with a customer. I had taken one of our vehicles to another place long before I knew of Rogers Customs and the job was horrible.Since I come in contact with Rogers Customs I HIGHLY RECCOMEND them to everyone. Thank you Mr Rogers

Ed
Review №11

Great experience with Rogers customs. They quickly fit my car in for auto body repair.. kept me fully informed throughout the process and returned my car in immaculate condition. Besides doing quality work on the body they took the time to wash my car, clean my headlights, and vacuum the interior. I would HIGHLY recommend this establishment.

Do
Review №12

Weve used Rogers custom collision center for the past 10 years a few times. Theyre so helpful and take care of everything that you need. Went to someone else on the same road in Newark for just a small dent in my car and it was mistake will never do that again.

Te
Review №13

They do excellent work. Ive had several repairs done by them never had any problems.

Ca
Review №14

Very professional quality work. They care about their reputation and it shows!

bo
Review №15

People work there are nice .they doing good body shop but the mechanic job are poor .I dont want to return the car there any more

ld
Review №16

I went to Rogers Customs just for a walk in estimate because my car was hit in a parking lot. The gentlemen there were SO helpful. He gave me an estimate and explained that I was able to turn the claim into my insurance and it wouldnt raise my rates. I did still have a deductible but they gave me a rental car and repaired my car in 4 days instead of 5. The paint looked better on my door then when I first bought it! I hope to not have to return but if I need repairs in the future, they will be my FIRST choice.

Jo
Review №17

The staff was friendly, efficient and extremely helpful in scheduling the work, arranging a rental car and interacting with the insurance company. The work was done flawlessly. I would recommend highly.

El
Review №18

I found Rogers Customs to be very customer friendly. They performed high quality flawless repairs on my Acadia and my Truck.Im a very satisfied customer and will continue to use Rogers Customs for all my auto body repairs.

Jo
Review №19

Truck looked brand new when picked upWill definitely take all my vehicles there for repair and to be detailedAwesome job!!!!!!!!!!!!!!!!!!Thank you very muchJoe Stewart

Ke
Review №20

Our car has been run into twice and each time we took it to Rogers Customs Collision Center for repairs. They did an outstanding job from start to finish both times. Having a vehicle in an accident is certainly no fun - but the experience of getting it repaired at Rogers Customs certainly helped minimize the pain.

Ch
Review №21

Best service ever. Office personnel to shop staff. couldnt ask for better.

Sh
Review №22

Fixed my truck for me outstanding work, great staff start to finish, helped us with a recent total loss vehicle we had towed to them for what we thought was a repair. Rogers staff helped us and gave us information on the process of totaling a vehicle

ji
Review №23

Top notch repairs

Ta
Review №24

Employees are extremely nice but service took forever, then when they said it was ready it wasnt, I am still battling it out on who is going to pay the extra 3 days for the rental.

Ap
Review №25

I came here with my back glass just held on by the wiper. Laura and the guys there pulled the glass and put it in my back seat and wrapped my window so I could make it to another place to put it back on.

Al
Review №26

Have always done superior work.....

Sa
Review №27

Great place they do an amazing job and very honest...

Ch
Review №28

Took my vehicle to Rogers Customs and the service was wonderful, the communication was great as well as the actual repairs, they went above the norm and would recommend them to anyone!!

Mo
Review №29

Best collision repair and custom paint/detail Ive found! Always friendly and polite as well.

He
Review №30

Quoted me $6000+ for work that 3 other body shops said would be less than $1500.

To
Review №31

Did an outstanding job of fixing my truck

Ja
Review №32

Excellent service excellent work and excellent customer service

Ke
Review №33

Brought my truck in because the clear coat was coming off the hood. They tried to sell me a new hood. As it turns out, all that had to be done was some light wet sanding, and re-coating with clear coat. A $20 repair, and they tried to rip me off with something I didnt need. I suggest you get a second opinion.

Ma
Review №34

Wouldnt go any where else!! Great work!

Ji
Review №35

I got my Honda Civic repaired here through USAA. They did a great job to the damaged part and cleaned up my car with no marks left.

Fr
Review №36

For some reason they wouldnt take our car 2 times we tried to drop it off took it parnell no problem

Ji
Review №37

Highest of three estimates for repairs.

Information
1 Photos
37 Comments
4.4 Rating
  • Address:1101 E Pulaski Hwy, Elkton, MD 21921, United States
  • Site:http://rogers-customs.edan.io/
  • Phone:+1 410-398-7725
Categories
  • Auto body shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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