Called on Tuesday 2x to make an appointment, phone rang 30x then automatically disconnected both times I called-that was my red flag warning right there.. However, I went on their website saw I could schedule an appointment there so I did. My appointment was for the next day, wed at 10am. I made arrangements with a friend to use their car while mine was going to be in the shop. Today (wed) at 8am Keith from Firestone calls to say he has to cancel my appointment because there weren’t any appointments available today-their on line website made an error. Further He can’t reschedule me until Friday… I explain that will not work, I’m here visiting and had already made arrangements to have another car for the day. Keith gave me a bunch of “I’m sorry’s” the ones where people in service just say the words with no true empathy or care.. I told him had you guys answered ur phones yesterday I wouldn’t be in this situation. I asked for his district manger’s number and he said he couldn’t give it out that I would have to go the web site and call their 800 number to make a complaint.. I then asked if He would give my info to his district manager and ask him/her to call me and he said “no”…. Absolutely no customer service, no empathy, no care or concern for the customer… Well, I did call call the 800 number and made a complaint. My advice, don’t go to Firestone (at this location anyways) for service they make appointments then don’t honor them, nor do they care you have been put out..Save yourself the headache, go someplace else!

They told us we needed things we did not need...THIS IS CALLED A UPSELL AND ARE SCAMMING PEOPLE OUT OF THEIR MONEY.Took it to our regular mechanic to have repairs made...he said there is nothing wrong with anything!🤬🤬🤬

They did a great job on my vehicle and I had alot done to it

Everyone was incredibly friendly, professional and honest. Kyle, Tyler, Joe and the mechanic that worked on my car (didn’t catch his name!) were great. I came from out of town and they accommodated me within my timeline and understood the situation. I didn’t feel pressured or misguided like I’ve felt before at chain auto repair shops. They were communicative, timely and gracious. Can’t say enough positive things!

The employees are very plesant, fast and professional. No complaints from me. I have paid more in other places for synthetic oil. Big thumbs up.

I just have to laugh....I called this store today to get a quote on changing 1 fuel filter that costs $39.....they wanted $170 for a 5 minute job. Literally 5 minutes....maybe 20 minutes because its firestone. Never....ever... will I even ATTEMPT to go here. THOSE WHO DONT KNOW ANY BETTER WOULD JUST SPEND THE MONEY!! its predatory behavior. Im all set.

Took care of my car fast and what I needed done at a regional price . I do recommend

They took me in without an appointment and got me on the road again . Thanks

Firestone has a very friendly staff. They were able to get me in and out in a reasonable time and they solved my car issues. Would recommend to anyone.

Honors other Firestone Stores...very customer service oriented.

I love Firestone on Main Street in Elmira NY. Our go-to place for work done on our vehicle. Their customer service is fantastic and they know us by name. They are very courteous and experienced, and they get us in and out the door quickly. I give them 5 stars.

The customer service was very good. They also educated me as far as what needs to be fixed as well as the why, and what could happen if I didnt fix the problems later on down the road.

Nice crew

I am very happy with the service I received at this Firestone location. I booked an appointment online for $190, but when I came in they lowered the price for me to their local price of $169.99.I was kind of picky and asked for my alignment to be done a certain way. I wanted certain parts to be on one end of the spec range, the alignment to be mirrored side to side, and I wanted weight put in the driver seat like the car would have been aligned at a dealership or race shop. They had no problem accommodating my requests and still managed to get me out the door 15 minutes earlier than I expected. I was never upsold or asked to buy things I didnt need.While I was there I noticed a tire design that was pretty unusual to me. I am related to a tire engineer, so Ive seen a lot of tire designs. When I asked about the tire out of curiosity, the service adviser used industry terms that indicated to me that he was very familiar with tires. While I usually do tons of research and pick out my own tires, I feel confident that he would have been able to recommend a good choice of tire if I were specifically looking for dry performance, a quiet ride, long tread life, or any other specific tire characteristic.Although I have not had experience getting more involved maintenance done here, I am under the impression that they take pride in their work and are honest enough to only do what you need done.

Decent guys working here. Had get my transfer case fixed. They did it quicker than quoted and were nice enough to chop off some money from the bill. I have been going here for years and never had a problem. Plus they have a sitting area with a TV and magazines.

On an inspection they tore my front end apart and wanted 1500 to put it back together. I offered to call a cop if it wasnt together in 30 minutes then I took it somewhere else to get the inspection. Nothing was wrong.Ive heard this from others also.People that dont know just pay the money.

Kyle was polite, informative, intuitive and very knowledgeable. The service was and the price was excellent. He even got us to purchase an upsale and the warranty. We look forward to having our vehicle serviced there again in the near future.

I got new tires with the road hazard warranty. ..1 tire wouldnt hold air for more than 2 days. Horseheads Firestone couldnt find the problem. This Elmira store took the time to find a small screw lodged in the tread. Excellent service thank you

EDIT: They *were* my #1 choice. On this last repair, they didnt communicate proactively at all. If I called, they were always about to call me, and had my truck for an extra couple of days while they worked on figuring things out. And in all the conversations, I got one quote for $39.95 parts and labor. Maybe he thought he was talking to someone else, because the final cost was almost $500. It was a surprise I could accomodate, but not a welcome one. So far it does appear my truck is repaired, but even they werent sure if this would do it.---------------------------------------------------My #1 choice in Elmira. Have been taking my truck there since I moved here a couple of years ago. They always give me an accurate quote and timeframe, and make sure Im taken care of, whether its getting me a ride back to work, understanding whats needed, or just talking about possibilities. They are always happy to give ballpark quotes for various outcomes. Not in their control at all, but expensive repairs always seem to come up when I can afford them least.

Service is excellent. Customer service is excellent. They charged me $250 for parts that I can get for $75 (not even the cheap knock-off brands). So be warned.

Loose or dont like their job because it half an hour before 5 they pick up and hang up

Great place. Very professional and there good to there Veterans there.

Great service and products. They have my business from now on.

I came to town on 3/16 and noticed that my car was making a grinding/scraping noise. It was close to closing time and I figured that I would have to leave my car there overnight. 30 minutes later I received a call saying my car was ready! Some clips that secured the skid shield had broken off causing it to scrape the road occasionally. My entire bill was only $10! They never tried to sell me an unnecessary brake job which I admit I expected to be suggested. I appreciate their honesty, integrity and the speed in which the job was completed! Good job!

Bad location for this shop; very few parking spaces available. The wait can also be long. However, the employees are extremely friendly and helpful.

Always willing to go above and beyond. Best service ever!!

Great service and salesman was able to price match a competing retailer and get me the tires my car deserve.

Hmm sounds like a great group of people working there looking forward to having my car checked out

I am so happy with their service. They really went above and beyond!

Good quick service for my oil change

Quick & affordable!!!!

They are willing to work with me to get things done. However, due to circumstances beyond their control, they were unable to perform the service I came in for.

Management here is excellent service is fast and done correctly.

I was charged a quote over the phone, and when i arrived at the store they changed the price to almost double what they had quoted me. on top of that when i recieved my car back, on 3 out of the 4 rims i have the paint was chipped and scratched beyond repair, and there was a large scratch on my trunk in which i am 99% positive was not there before i gave them my car. if you like your car do not take it to this place under any circumstances.

They got me in & out & i was running late to my appt & they still did my oil change in a reasonable time

Definitely will go there again

Very helpful

Quick and painless.

Had a flat tire tire going soft they took me right in took care of the problem Im very pleased with them

Always pleasant staff

Always have great service there!

Great job Tom, Kyle, and Tim thank you

Helpful

Great customer service.

Best tire place around

Thanks, very good service

Friendly staff, but not very honest. Watch your pocket here. Id personally go somewhere else

Friendly but quoted me too high

Very polite and helpful

Great servicing

Great service and staff.

Somewhat expensive

Good Service

Auto repair