I would recommend Front Range stone to anyone and everyone. It only took 3.5 weeks from beginning to end when Lowes was saying 9. Everything was done perfectly and quality was amazing. The installers were in and out in less than 2 hours

So disappointed. Purchased through Home Depot. Initial timeline was emailed to me with a 3-4 week estimate after final approval. Had my measurement scheduled at which time I was told install would be another 3-4 weeks. Heard nothing from the company after the measurement, finally had to call them to get my install scheduled which was another 4 weeks out. Had my old counter taken out in anticipation of the initial timeline so now will be living with no counter or sink in my kitchen while I wait for my install.Was told that they changed their email template for updated timelines but I was NEVER informed of any of this.... I think they would have blown me off completely had I not called. Terrible service.

This company is clearly not focused on the customers needs. The project coordinator I worked with almost never answered the phone or returned calls. I called and left messages for days on end. When I did talk to him, he spoke down to me as if I should already know the inner workings of their business. After struggling to work with them for a month they finally found out that the granite I need was on back order and would delay my schedule for approx 3 weeks. Canceled the order completely, Im done. Dont let them blame the current supply chain/labor shortage, the bad reviews on google pre-date the current crisis, so theres really no excuse. If youre in CO Springs go to Planet Granite, they are a much more professional outfit.

Terrible Experience. Ordered countertops on Home Depot and was matched with them. After over a month of back and forth (all the while the custom measurement and drawings were complete and approved) the office reps didnt place the order and wouldnt respond in a timely manner. Unprofessional and a total waste of time so I cancelled the order to find a more competent company!

I wish I could break up my review: 5 stars for the installers and 0 stars for the company. Trying to call this company over the last 5 months has been impossible -- no one answers or returns your call. My Lowes rep did get through one time. When I was livid that there had been no communication about the install and the delivery window was closing (I sent emails) I was told they do up to 80 installs a day and do not have time to call everyone. How about do 40 installs, up your price, and provide good customer service? Every one of these 1 and 2 star reviews would appreciate that Im sure. My installers arrived after 6 and left after 8 -- with a drive from Wyoming to Denver in front of them. I made sure to mention that Im sure they are underpaid and overworked and was told it was their 7th install that day. I hope both of them find better employment. They did a great job and the one seam left is nearly unnoticeable. They were innovative to make sure one difficult piece fit perfectly. I do not recommend Front Range to anyone and will be sure Lowes knows the same. Those of you who used Home Depot should tell them as well. If you need to talk to these people, send an email and hope for the best because youll never get them on the phone.

We purchased countertops through Home Depot. We were a little concerned after reading so many negative reviews about this company (and having already paid we just had to hope it worked out) but honestly everything was great for our experience. The communication with Katie was consistent and quick to respond to any of our questions.The template and installation teams were both very kind and efficient, and the countertops look amazing! Very happy with everything we had done. We removed/installed the sink and redid the plumbing ourselves to save some money. The only negative is that the Home Depot estimate did not factor in a $250 extra charge for the island piece being greater than 20 sq.ft. which was a bit of a surprise cost.

Good Luck getting ahold of anyone! I have been calling all day long only to be put on hold for 15 to 30 minutes every phone call and then get a recording stating all of them are busy. If you want to leave a message they say it can take up to 3 business days to return your call? Installers cut the holes for the clamps in the wrong place and now we will have to pay $250.00 additional money for them to come back to fix their mistake, plus we have to wait 7 days with no sink in our kitchen! Installers were polite and did everything else efficiently. Still shouldnt have to pay for their goof and should definitely NOT take 7 days to fix their problem.

This is a hard review to write. The installers were great! Their work was amazing! The company itself...a little iffy. We had an appt. for 1-5 on a Friday, no one showed up. We called, they were closed. We thought they just blew us off. We went to dinner, since our kitchen was torn apart, and they called hours late. We hurried home and love our counters, but a phone call about the situation would have been more professional.

Terrible experience with Front Range Stone so far! Ordered solid surface counter through Home Depot. FRS has not contacted me once. Ive had to call them each step of the way. Theyre nearly impossible to get ahold of. Ive been told that Id receive a call at each step of the process, but never have. I told them about my time window for installation and was assured they would be able to accommodate me. Now Im looking at an install Thanksgiving week due to their retched customer service. I sure hope the install goes better than their in house communication. I wish I had read all of the reviews in advance. I echo the comments regarding the worst customer service!

I have nothing but good things to say about everyone from Front Range involved with my project. Phone always answered promptly and professionally, any and all questions explained and answered. The teams that did the demo, the installation and the plumbing were great. Sean, Ryan, Nik and the two gentlemen who did the installation ( sorry, Im bad at remembering all names) were professional, friendly, patient ( answered my 1000 questions). Did a great job and cleaned so well I tried to hire them to clean my house...lol. I love my countertops!! Thank you to everyone involved. I would recommend them to anyone, anytime!!

This is the WORST company I have ever had to work with. I ordered countertops through Home Depot their contact is with Front Range Stone. This company forced me to tear out a bread box before placing my order, took 2 months to get my countertops, they measured them incorrectly after forcing me to get an entire appointment to MEASURE FOR COUNTERTOPS then took another week to install even though I had to tear out our current countertops the night before otherwise they would leave and charge us a travel fee, then scratched up all my cabinets while installing, I have requested compensation for the meals for a week while I couldn’t use my kitchen and the damage to my cabinets. I have emailed and called with 2 managers and they haven’t responded to me in 3 weeks. I’m running out of ideas to get them to do the right thing.

Lots of negative reviews on here but I recently had a great experience with Front Range Stone. The one complaint I will agree with everyone on is that its extremely difficult to get thru to someone on the phone to schedule the install. The automated recording will hang up on you after six minutes. I just had to be patient and not give up -- FRS should seriously consider a new switchboard system. However, you can also go thru your customer account specialist at your local hardware store and they can call on your behalf. Leverage that strategy.Once I scheduled the install, everything else was cake. The installers showed up an hour early which was sweet, they were professional and nice and knew what they were doing -- Salvador was my lead installer and he was awesome. The install looks really good, professionally done, the seams are nearly invisible. They cleaned up all of the messes they made. I would definitely use FRS again but dont come to them if youre impatient -- They really do cover a massive service area so try to understand. If you guys improve your phone system youd knock the review game out of the park. Install took ~2 hours. If they do a good job for you, leave them a good review, its only fair -- Statistically people are way more likely to leave a negative review for a bad experience than a positive review for a good experience.

I had a fairly negative experience with this company, which was working as a contractor through Home Depot to install countertops. Someone from FRS came out to do a template in early June, and I was told at that point that the install would happen in 3-4 weeks. Well, 4 weeks passed and I gave the company several calls - after bugging them and Home Depot for days they finally got back to me and said since you called, well try to get you on the schedule. The implication was that, had I not called, I never would have received my counters! At that point, they told me that they were still scheduling 5 weeks out, putting the time between my template and install at 9 weeks. I ended up canceling the order completing, receiving most of my money back, and going with a great local company that did a template and install within a week. If youre not in a rush, this company may work well because their prices are low, but communication is poor and the timeline is slow.

I ordered granite countertops from Home Depot in western Nebraska at the end of November 2020 - yes 2020! It took until June 21, 2021 to get them installed and until August 5, 2021 to get them “fixed”. Run as fast as you can from Home Depot and Front Range Stone! Read the reviews! You pay up front! Then - Front Range Stone does not answer their phones’. They have a million excuses -COVID - sick staff - out of granite - waiting on a barge (in Denver), repairman had a baby, etc. Expect delay after delay.My countertop was cut 1/2” too long - so the refrigerator wouldn’t fit in the space, had a big chip on an edge, a rough finish around the sink, and NO finish on the underside of the lip around the sink leaving sharp edges exposed. It took another 6 weeks to get them to to return to “fix” the issues. They will never be fixed properly after they are installed! Also - be prepared for a lot of overhang around your sinks!To top it off one half of the kitchen had a 4” backsplash and the other half a 5” backsplash. Check the “designer’s” work from Home Depot! Don’t assume they know what they are doing! There were more problems than I can write about with this remodel through HomeDepot. Check out your LOCAL stores and run from Home Depot and Front Range Stone! It might cost a little more up front - but what it will save you in aggravation and extra costs due to mistakes made by Home Depot will be worth it! Check out the mess we got stuck with after the backsplash were “fixed” because “I changed my mind” and wanted the back splashes to all be the same height! I NEVER wanted them two different heights to begin with!

My install is probably a lot simpler than most since I was having them do a laminate countertop as an L desk, but they did a great job. There was some lag time in between getting all the payment settled and having them reach back out for install so Ill knock a star off for that, but the installers were great and took very little time to get everything setup.

We also used Home Depot to get new counters, and Front Range Stone did an excellent job. The staff was wonderful, I had no issues with communication, and the counters are gorgeous. We are 100% happy with our purchase!

Avoid at all costs. We ordered laminate through home depot and were connected with them to do the work. They took significantly longer than quoted to schedule an install date and getting a hold of them is a nightmare with 30+ minute hold times and no answers to voicemails. The only demo/install dates they had were over a weekend so we were without a kitchen for multiple days. We finally got the countertops installed and their schematic did not include two areas of backsplash that their team had removed during demolition, so we were left with two large areas of exposed drywall. The countertops also do not reach the wall in one place, leaving a gap and exposed wood. Took me over 24 hours to get a hold of someone and still have no resolution, just a promise to “call back soon”. Horrible company, avoid.

We got new counter tops for the house and had the worst time with these guys, the first time they came they said the cabinets were out of level and would not be able to install so we fixed it all. They came back and said that they couldnt put the counter top down with them leveled out and took out the wood installed to make it level so now the counter top has no support and is at risk of cracking. They also installed a bar top which came in 2 pieces and they did not match so they had to take it back to the shop. Instead of fixing the top correctly they just grinded it down where the 2 pieces meet so it has a half circle shape where they glued the 2 pieces together. Spend the real money on a contractor that knows what they are doing

The installers were very friendly, on time, and courteous. They did the sink cut indoors causing a lot of dust that took us several hours to clean up (it went through the whole first floor). Also the backsplash was 1 too tall which required a re-do. The second installation crew was also friendly, on time, and courteous. They also polished a spot on the front of the bullnosing that was left rough. All in all, we were pleased with the finished product! Beautiful quartz product!

Theyve been out twice now and both times the counters were cut wrong. Ive been without a kitchen sink and dishwasher for a week now because theyre slow and cant get their cuts right, and theyre unwilling to reimburse me for plywood as a temporary counter. Calling them is like calling phone support in India, who knows whats going on behind the scenes. But theyre more than willing to add notes into the abyss that is my account. Its comforting to know somewhere in their database there exists descriptions of my problems that no one will ever read.Ive literally finished renovations on my entire house while waiting for these counters to be installed. This was the first company I contacted in the long renovation process, why are they not finished when everyone else was done long ago? My house was supposed to be on the market weeks ago.

Dont use this company or Home Depot. After waiting over a month for an update on my countertops that I had already paid for, no one was willing to provide me with an update or give me an idea of what was going on. I called Home Depots corporate number and found that my order had been canceled after being told by both Front Range and Home Depot the one had to talk to the other for an update. I then had to demand a refund and even went as far as disputing the charges to make sure I received my money back. I purchased counters on 3/21 and honestly still have no actual idea as to what happened with my order as neither Front Range Stone nor Home Depot ever provided any actual information.

Avoid like the plague! This company is absolutely useless and has awful customer service. Cut countertops incorrectly twice and installers cannot get a hold of a supervisor. Delayed my entire job over 3 weeks due to their incompetence! Do NOT give this company your money!The reason you have no record of my order is because I purchased through Home Depot with a contractor. You sent someone out to measure for a second time today so maybe this third cut will actually be correct.

Communication was clear and done within a timely manner. Countertops are exactly what we wanted. Definitely recommend or would use again.

I have worked with Front Range Stone on 3 different projects. I find them professional, knowledgeable, and they provide a quality product in a timely manner. I plan on continuing to use Front Range on all my granite projects.

Working with Front Range has been one of the worst experiences I have ever had during a renovation project. I purchased countertops through Floor and Decor with Front Range being the installer. I was quoted 2-4 weeks on install, only to have Front Range schedule me for an install 6 weeks after my purchase. Their staff was incredibly rude, rarely calling me back, and actually hanging up on me one time when I was trying to get on the installation schedule. Worst of all, they measured my countertops wrong, and I had to leave work in the middle of the install to cut my stainless steel sink down to a smaller size and cut floor tiles out so that everything would fit with the countertops. I attempted to work with Front Range to make things right afterwards, at least compensating me for the time I had to take off work, but true to their style, they never called me back. I strongly advise DO NOT use this company! What a disaster - and they dont even care.

I have used Front Range Stone twice now ... once in 2020 and now again recently and both times had the same terrible experience. Let me say its NOT the installers - the installers are fine and frankly master craftsman, but its the customer service that is beyond terrible! Think twice or three times before you use this company via The Home Depot. Front Range Stone has a contract with The Home Depot and if you want certain types of quartz (as was our case) you must PAY IN FULL for the job before Front Range Stone ever will speak to you. And frankly, if you pay in full - you have no recourse with them. They dont have to answer the phone, or deal with complaints either. OH and for sure KNOW THIS - theyll put a seam in your beautiful, expensive quartz AT THEIR DISCRETION. I had a butlers pantry installed last year and the quartz was installed without a seam - but with the new buffet I just had installed it came in two pieces - seam right down the middle and they claim its because the structure of the cabinets couldnt support it....humm then explain to me why it worked with the other install? They did this for their own convenience! No care for my VERY CLEAR REQUEST to the person they have do the templateing... specifically requested a solid piece ... no seam and he said that was not a problem...installers said they would normally not see a seam in this type of install - yet Front Range Stone says there is a lot that goes into it! I have complained to The Home Depot many times about the poor customer service and they can do nothing locally but Im complaining now to the district offices because they need to know and realize this is a terrible situation and need to review their contract with this company. PROCEED WITH CAUTION because you too will hear the choice words of If you reject that order it will not be recut and at your expense....guess you dont read contracts before you sign and weve been in business for 20 years and have an excellent reputation ! Before you make the same mistake Ive made, READ all of the complaints against this company. Its not a isolated incident.

I went through Home Depot to get granite countertops. It was daunting to say the least. There was a problem with the design that I wanted, problems with scheduling, and miscommunication between the store and Front Range Stone. I was on my last nerve when the installation came and then one of the pieces of granite had a discoloring on it that looked terrible. I rejected the countertop and the company policy was that a new piece was chargeable.I hit the roof.. until I got one of their employees on the phone. This one employee was able to turn a one star review into a five star rating. Because Jenny M. listened.....and looked... and understood what I was upset about. She negotiated on my behalf for the company to make it right. And the company DID make it right. The result is fantastic and I really hope the Front Range Stone recognizes what a gem of a negotiator they have on staff!

This company is awful. Plainly terrible. I got entwined with these people while shopping for countertop through LOWES. This was a VERY large job, LOTS of countertop.They installed the countertop, then called and asked how it was, when I told them I had some issues with the matching of a seam, they told me they were going to schedule someone to come out and look at it, then we stopped hearing from them. I thought they were scheduling me, so a couple weeks go by and we dont hear from them... I reach out to LOWES and they tell me that Front Range emailed them, saying they already spoke to me, and explained the situation. This was a LIE, they never finished communicating with me, the issue was still present, and wouldnt be explained away. I get the number from LOWES for TIM LUNDY and reach out to him directly.I start speaking to TIM LUNDY who is apparently the middle man between LOWES and their company. This guy is the worst offender of communication. I tell him I have a problem, he says hell get back to me, and never does, so I end up having to call him, the day after he says hell return my call, every. time. Nearly half a dozen times this guy failed to call me back after he gave me a specific date that he would do so. Just to be clear, I was MORE than rude to this guy for him LYING and not respecting my time by returning a call. This guy is a corrective action alone.So I go through LOWES to get this issue fixed, and they are super helpful; unfortunately, they create a new order with this awful company to fix the awful job they did the first time. I hate the idea of LOWES supporting this terrible behavior, but as the end user, I just want my countertops fixed. They tell me my appointment for this re-install is the Friday before Memorial Day weekend, 2:00. Then I call in that day to confirm, Im told yup, today, 1:00 - 5:00. Then I dont hear from anyone until 6:00(!), and I tell them their window closed, well have to reschedule, my long weekend already started. I call Tuesday to reschedule and Im told Wednesday, 1:00 - 5:00 again. Wednesday morning comes along, Im getting ready to go to work, and I get a call at 8:26 saying theyre on their way, and running late. Wow. I end up working from home that day to accommodate their scheduling. They come out to replace the countertops today and, while the countertop itself good, theres some damage to my cabinets from them having to remove the old ones, as well as some generous caulking to attempt to cover-up said damage.Im at a point now where if I complain, even if LOWES decided to help me a second time, Id have to pull this countertop back out, order and replace the cabinets, then get yet another coutertop installed. Im done with this. I want to finish this project sometime this year, and it seems LOWES would only go back to this terrible, terrible company and it might somehow turn out worse this time.Please see pictures:The seam that started it all. Movement doesnt match at all (not to be expected with quartz, but this is beyond bad), and worse-off the seam is out of two different slabs; its white on the left, and the white on the right of the seam is more... yellow-y.Chipped kick plate, probably kicked. Cant find the piece anywhere (covered up?)Under-counter CHUNK of cabinet missing, filled in (badly) with caulk.Cabinet under countertop cracked.TL;DR: This company doesnt care about you or your project. They suck at communicating. They flatout LIED to LOWES and I have a beautiful chain of emails and call records to prove it. Their scheduling and contracted installers have no idea whats going on. Their contracted installers dont care about you or your project.Did you notice at least one of their 5 star reviews is from an employee about how good of a place it is to work? Did you notice how almost all of their reviews are 1 star or 5 star? Suspicious. This isnt glassdoor, Im not looking for a job, Im looking for someone who doesnt suck at countertops... continue looking.

Terrible customer service. Deliveries arrived months too late. When delivery did arrive, it was the wrong countertop. They charged for the incorrect countertop that they delivered months too late and expected us to pay for the correct one, if it ever did arrive. Find another company to waste your time with. Terrible company!

My countertop began developing shifting at a seam a few weeks after installation. I called to ask for a repair, and a week later a gentleman came out and beat on the seam with a rubber hammer. Now I’m told that their “inspection “ deemed that the damage was either from water or steam and they don’t plan to fix it. Very shady.Home Depot customers using Front Range for install beware.

The measurement and instillation technicians were very nice, friendly, and on time. However, The timeline of the project took at least a month longer than projected. The customer service with front range stone was very poor. They were not good at keeping me updated on when the material would arrive. They ordered the wrong color and failed to notify me and sent it back and ordered it again. This all happened without my knowledge. I would have liked to know what color it was and possible accepted it to get a quicker installation. They were not sincere or apologetic at all!

I have worked on numerous projects with Celia Francis at Front Range Stone - shes lovely to work with, helpful with me and my clients and prompt with responding - the finished product has always been beautiful.Highly recommend!

Every employee of Front Range Stone, from the administration staff to the work crews,was efficient, on time, friendly and helpful and excellent at their job. My counters in my old house were replaced with no problems at all and I would recommend them to anyone. The crews went out of their way to explain the process and to be helpful to an old lady... and they all loved my dog Winston and he loved them.. and he is a very good judge of character. I would use them again in a heartbeat... and I should mention there was NO DUST!!!!! and their clean up was super!

Terrible customer service. Its unfortunate that the big box stores contract with such a terrible company, otherwise I definitely would not have done business with them. I see now why they have such bad ratings online. The countertops and installation were not terribly problematic, but a mismeasurement on their part led to a badly fitting countertop. Honest mistake for the most part, but they are unwilling to own up to the mistake. I have talked/emailed with multiple representatives over the past 4 weeks about this issue, with the promise they would run it by their CAD guys, or manager, or whoever, and that they would get back to me within the day. Obviously they have not gotten back to me within the day, as it has been 4 weeks...

So... our install was scheduled for today from noon to 5.... it’s now 6:00 and NO SHOW, NO CALL. The tear out was yesterday and Shawn was great... but now we have nothing until I can call them on Monday to see when they are coming. There is not even a number I can leave a message at. My question is WHERE IS MY GRANITE and a call to tell me they weren’t coming would have made this alright. I had such good things to say about this whole process... we ordered thru Lowe’s which hasn’t been responsive and told me today that my Order was complete??? Nope... I should ever have paid up front for this ... I am very disappointed.

I wish i could do 0 stars. Not a Karen usually but they came out, measured our already complete kitchen, talked to us about desgin etc. Everything was good. Installation day: the counters dont fit. Call Tony and he is NOT nice to bein with (whatever- not really my issue- I dont know peoples lives) but he says he has to CHARGE US AGAIN for THEIR mistake. He said hes not doing counters for free (hmmm...pretty sure I paid for counters so not free) or we could raise or lower our sink. The sink is fit perfectly into the brand new cabinets- his suggestion was get new cabinets. He then hung up when I called him unprofessional. I deal with real estate and home repair people for work and I have never seen this level. Ever! DONT DO IT!

No communication whatsoever. Ive had to call and email 4 or 5 times to find out when my countertops are going to be installed and I still cant get an answer. The installation timeline is going to be at least a month later than what I was told when we ordered the countertops.

I was honestly unsure of whether I should use this company based on some of the other reviews but noticed they had a BBB rating of A+ so I decided to go with them (through Home Depot). I will say that on the day of installation, the crew was about 30 minutes late and no one informed me they would be late so communication is something they should work on, but every other part of the experience was great. Additionally. I thought they were pretty speedy- I only had to wait a couple weeks between scheduling for measurements and actual installation. I also thought they did an excellent job installing my countertops and they look great!

Brayan and crew were incredible! Ordered Quartz on Monday, installed Thursday afternoon. He knew we were tight on time and performed beautifully! Thank you Front Range Granite! Highly recommend this company!

Learned about this company through Home Depots relationship with them. Quickly determined that I did not want to involve Home Depot in the middle due to HD communications issues. Went directly to Front Range and worked with their marketing/sales team to design and fabricate quartz countertops for my new kitchen. They were fabulous to work with across the design, templating and installation. We highly recommend the Frontrange team for their countertops.

We purchased our quartz double sink vanity from Front Range. From the moment I walked in the door multiple people asked if I was being helped. Celia from sales greeted us within 5 minutes. It was a great sales experience as she told us our options on sinks and counter substrates. We did not have a ton of money to spend so she gave us our low and high options. Like clockwork the gentleman came over to lay out the template providing all the measurements. Installation was fantastic until we had a slight problem with broken faucet, due to my negligence. Front range had to stop the installation upon my request. After faucet fixed they sent a new crew out and completed the installation flawlessly. I want to thank the office gals Celia, Krystal and Chloe along with all the installation and fabrication team! This was our second counter purchased and installed by Front Range. Both look fantastic.

I would give zero stars if I could. Do not work with this company. My template was on 2/3 and it’s 2/22 and they will not even give me an installation appointment. This company does not care about their customers and is one of the worst I’ve ever dealt with. Please purchase elsewhere.

These guys started out great. Despite a misunderstanding in scheduling the measuring of the kitchen, we proceeded to get the granite exactly as we had hoped.The problem began when they failed to send 4 guys to lift the giant slab for our island. Instead 2 men suffered, dragging about 700lbs to the back of the house, where there were less stairs than in front, to reach the kitchen. Clearly you need more people to bring in such a large slab without damaging it, but they gave it their best and after an hour or so finally loaded it back into the truck. During several attempts to lift, the slab had slipped down the stairs and embedded itself in the soft dirt at the bottom, scraping the decking as it went. Fortunately there was no patio at the bottom or the slab (and patio) could have been cracked.I was impressed that they could return later the same week, and sure enough, 4 big strong men came and struggled, but got it in place and its beautiful. Im so very pleased with the crafters who made it for us, and for the men who brought it here to install it.What is bothersome is that the office initially refused to acknowledge the damage, and then said it is incidental, based on the photos I and the strong men took.Apparently if they come into your house and damage something, its not worthy of their time to repair it. Perhaps if they had broken a window? Or fallen through the deck railing?Bottom line -- if you invite them into your home, dont expect them to leave it the way they found it.

I wonder if the wide variety of reviews is due to how many different installers and staff they use. My communication with the Front Range rep was a little hit and miss but overall, I was pretty satisfied with it.I was most impressed by my install team (Chad and Oscar). They took so much care moving in my large quartz pierces. Nothing was damaged and the installation looks beautiful. If Chad is your install lead, you’ll be thrilled with the results.

This place is amazing. I was just looking to put a shelf into a bathroom window sill, small job.I was treated the same as a full countertop replacement customer. It is a warm feeling to know when we remodel our kitchen, we wont have to shop around for a vendor!They exceeded in customer service (Dave, Kelly), capability to do the work, and best value!

Low attention to detail and poor customer service. First time around they cut the sink in the wrong direction which led to project completion date being pushed out. Second time around the guy was not wearing a mask. Owner kept pushing me for the install, but I was not comfortable with having a contractor in my house during the COVID pandemic. I told him to call back end of May. Today I found out they simply delivered the counter to Home Depot and told me to figure it out myself. Good times...

Love this company. I worked with them on my basement, my outside patio, my master bath...and, now, Im working with them on a few other rooms. Most of my appointments have been with Celia and she is great. She has patience, and a calming demeanor. Some of the other folks, Dave and Brittany are wonderful, also. Ive read a few negative reviews about them, in connection with Home Depot. However, I worked with them through HD, for a property in Boulder, and everything went as scheduled. But, I made sure I worked with Front Range, and double-checked appointments, even though that is HDs job. Home Depot is way too big to stay on top of things, so I dont mind double-checking everything. I recommend Front Range Granite, without reservation.

This is the most difficult and frustrating experience we have had as a company opening our store. No calls regarding back order of materials. The custom order was bought and paid fir on December 22 at Home Depot. We were not contacted regarding back order of materials and finally, when we expected delivery of the counter top we were told that the driver was sick on the Monday for a Tuesday delivery. 1 driver for the entire state of Colorado. Workers booked off work to be there to install counter.Do not order with this company or through Home Depot. We will never again use Home Depot for our business, home or rentals. Cutting up the card!!

Everyone I spoke with through the process were clearly trained and were very professional in all ways. The workers who did the templates and the installation crew were exceptional. Professional, competent, very courteous and informative. My experience was overall excellent and I recommend this company to anyone needing counter tops..

Measured for, fabricated, and installed 43 sq. ft. of counter-tops. Very professional operation -- excellent results.

Plenty of bad experiences with 1 installation.1. The person taking the measurements was scyfor noon to 4. Waited for him all afternoon. At 4:30 he called and said he was an hour away. During his measurements we discussed a medicine cabinet & how the cuts would be managed to center it between the sink. More on that later.2. On installation day the crew had an 8:00 till noon window. Arrived about 1 PM. Installing the countertop they damaged both oh the sidewalks. The measurements didn’t account for any room to fit the top in. We had to repair about 2’ of wal,l, retexturing and repainting.3. They came with pieces too short to do the backsplash. They left without completing it. Another measure wasn’t accurate4. Back to the medicine cabinet. They had enough backsplash to do part of the backsplash to the left of the medicine cabinet. Explained to the installers that the medicine cabinet belonged centered between the 2 sinks. They took the measurements and made the cuts outside. I removed the medicine cabinet from the countertop & put it in an adjacent room to wait for my general contractor to install.The cut was 1/2 too short & when the contractor went to install the cabinet could not be centered without a gap.Front Range says they have photos that there was no gap. That could only be possible if the installers shoved the cabinet against the cut.They also claim there was no mention of the medicine cabinet in the estimates. That also is ludicrous. They are the sub for Hime Depot. HD designed the custom vanity complete with the cabinet as part of the order. And had discussion with their rep that made the laser measurements about how the cuts would occur.They charged me $40 for the extra cuts. I would avoid these people like the plague

I ordered counter tops through Home Depot. The plumber did not show to disconnect the plumbing for the tear out crew. That was on a Friday. This was not their fault, but they were able to get it resolved anyway and the tear out crew was back out on Monday first thing in the morning. Then, the install happened the following day. The counters really look terrific!

Front Range Stone did an excellent job replacing my old corian countertops. Everyone that came out to my house was incredibly friendly and very knowledgable. I couldnt be happier with them and with my new countertops!!

I would not recommend front range stone to anyone I went through Home Depot to get to front Range, Took in the measurements she had told me at Home Depot that it could be a little more or a little less well it ended up being $800 more On top of what I already paid I should’ve stopped then but I didn’t ! then i finally got them scheduled to come out and they attempted to install my countertop ...accidents do happen and I did not blame the installer He was very nice and apologetic because he cut it wrong He was tired and overworked, It was on a Tuesday he told me he would be back thursday With a new piece and he would finish installing both of Countertops in my bathrooms ..Then I get a call from front Range the following Wednesday they took me off the schedule for that Thursday then put me on the next week on Thursday with NO EXPLANATION OR APOLIGY ! ..I explained to them I had an appointment and why did they take me off the schedule I was having company that weekend and I have no bathroom sinks, the management told me he couldn’t give me my prior appointment that he did take me off my first schedule the Manager (Daniel) told me they would have a plumber come out and install the sinks temporarily and Home Depot said they told the plumber to call me and of course none to my surprise I never heard from them so finally a week later I did get my countertops installed .my point is bad customer service again the installer was very nice it’s the Management that needs some Work on their customer service ...Cherry Aragon

I went to Home Depot to buy countertop for my bathroom it came from front Range Stone.... it was installed January 1 after they forgot about me December 31 I noticed right away it was cracked called the company called Home Depot it is now January 15 still have gotten nowhere with this company they sent out a man to look at it and try to repair it I have him on recording telling me it is a crack and to fight them ...this is a man from their own company they still are refusing to replace it I have sent the recording to Home Depot and I will be posting it on the Internet. We are now getting the Better Business Bureau involved and problem solver’sThis company does not stand by its work.... and very poor customer service I’ve been hung up on and put on hold for over 10 minutes they do not want to deal with this.Payment has been stopped!!!

Very poor service!! I called to set up a measure, and was given the only available time from 8am-12 noon. I told them this was for a cabin 2 hours away, so I asked for a later time, and was told this was the only available time, and that they always start at the top of the mountain (my place) and work their way down the mountain for other work. We took off half a day of work, and left at 5:30am to arrive before 8. I called just after 8 and they now said they would arrive between 12-1. They never called the night before or that morning to notify us, even though I made it abundantly clear this was for a cabin 2 hours away and we had to take off work. I called again and was now told they would arrive between 12-1:30, and would call 1/2 hour before arrival. We finally gave up left at 1pm, and both of us missed a full day of work. If we hadnt been there during their scheduled time and they showed up, they would have charged us, but they made no effort to compensate us for a day of missed work. Needless to say we canceled our order. If they are this disorganized in just scheduling a measure, I cant imagine what an install would be like!

Dave and his team did a great job for us.

Technicians were great but the company is shady. My counter showed up without the sink hole cut and had deep gouges in four different places. The company left me hanging on corbel installation and did not install attachment points for my garbage compactor or a desk drawer. The thing that frustrated me most is that I learned the company did all of these things knowingly, hoping I would just accept the damaged product and reduced work scope. When I sent the company a letter requesting a refund for work not done, they ignored it. When I told them not to close the job until my concerns were address they ignored me and told Home Depot the job was done without my consent. Installation was scheduled to be complete before Christmas. I ended up with a torn up kitchen for the entire holiday and had to take 4 more days off of work to deal with all issues that they left behind.

I went through Home Depot to remodel my bathroom ... I got the slab of marble from front Range Stone Inc. they made an appointment last Tuesday to install I took the day off no one called and no one showed up they rescheduled for January 1 they installed the countertop we noticed it was cracked they sent somebody out on the third to look at it said they would get back to us in a few days after not hearing from them today I tried calling they said someone would call me back... still have not received a call still do not know what they plan on doing.I feel this is very bad service I’ve already paid for the installation so I guess I don’t matter anymore to them they will take their time in correcting this .

If you want to order from this company you better find out first what the timeframe is. I’ve been waiting over a month since first putting a down payment in April. Now I’m moving in May 28 and they’re installing after I move in. So no sink no stove. And everything is paid up front before ordering material. Not happy.

Communication was great, from project measure date to install we were kept in the loop and up to date with what days to expect install. Install crew was amazing— Chad and his helper were fantastic.

We worked with these guys through Lowes and had a really disappointing experience. The customer service from the main office was good, as well as the person who came out to take final measurements. However the installation was awful. A two-person team showed up with no phone call to say they were on the way, no uniforms and in an unmarked vehicle. We had one very large slab that was far too heavy for them to carry into the house safely, but they dragged it in doing damage to both the slab and to our floor. Despite us having the sink and template on site during the measurement, the sink hole was cut in the wrong place. After a lot of back and forth we settled on the crew cutting the lip of our new sink down to make it fit rather than send the counter back. The the caulk job was pathetic, they left messy caulk prints all over our cabinets and huge gaps around the sink and backsplash where water would be able to get in. They made a dusty mess of our garage, it’s contents and our driveway. They did a token effort of a clean up job but instead of getting their own tools out of their van they helped themselves to our shop-vac, shovel and broom without our permission. Definitely would not recommend. Spend a bit more money and go somewhere else.

I would strongly encourage everyone that uses any company to read reviews. I didn’t read the reviews for front range stone and really wish I would have. The company is subcontracted out by Home Depot. The company is very unorganized! There is no communication between employees and management or the owner. The more we were promised the more we were let down. The entire experience was just exhausting to us. I feel terrible for the installation crew because they are typically the last people to leave the home and I am sure they are treated horribly because of what customers endured during the process. Hopefully things will change for this company. The problems may include: measurements not being turned in, scheduling issues, very long wait times, and Poor communication between the employees.

I worked with Front Range Stone after ordering my quartz countertops through the Home Depot in Arvada, and I could not have been more pleased! Audrey, the project coordinator, was awesome at making sure everything was moving along and that I knew what to expect/have done on my end. All the site visits were so quick and easy, and the guys who came out were so professional and prompt in their arrival! Everything actually happened way quicker than I thought, and come installation day I was absolutely blown away at home amazing the countertops looked!! Thanks Audrey and everyone at Front Range for making this part of our kitchen remodel so easy and stress free!

We have been so happy with our granite job from front range. Working with Chelsea was super easy and she was so helpful in choosing a beautiful granite for our home. Everything from the quotes to the measurements and finally the install were easy, even with an inexperienced novice like myself managing all the contracting for our downstairs remodel. People always comment on how beautiful our granite looks. We installed granite in our kitchen, bath and a dry bar in the dining room, then a year later went back for granite for another bar and bathroom. I recommend them to all my friends doing projects and will go back myself for our next project!

Difficult to work with. Purchased a counter top through Home Depot. They require payment in full before they start work so it removes all of your leverage. First step is the inspector requiring all appliances on hand. I asked him multiple times about the down draft fan. No problem. 4 weeks late the installer shows up and cannot install with the down draft. All the field people are contractors and are indifferent. Calls to the office are rarely returned. Find some one else.

Ordered a new counter top from Home Depot. Took in my old measurements and were told that the new 4 back splash would be an inch higher than the old back splash to cover any imperfections from old caulk, etc. Then Front Range Stone sent out their person to laser measure for a perfect fit, he said the same thing that the 4 back splash would be 1 higher than the old back splash. Wrong. When the installer came out and the back splash was lower than the old one. He said the representative that measured didnt know what he was talking about. He said didnt you see the deer in the headlights look?. When Front Range called to see how my installation went I told them of the height of the back splash being too low, I sent them pictures. After several weeks a nice young lady called and said it was Home Depots fault and that the person they sent out to measure was a contractor and didnt work for the company. My feeling was he was their representative but they felt it was a private contractor, and was not responsible for what he told us. My feeling is I didnt hire the person to do the laser measurement they did.FRONT RANGE STONE WAS WILLING TO PUT IN A NEW BACK SPLASH IF I WANTED TO PAY THE TOTAL COST OF THE NEW ONE, I WAS WILLING TO PAY FOR THE EXTRA INCH BUT THAT WOULDNT WORK. Poor service will not use or recommend them to anyone. As others have said very poor customer service!!!!!!!!!!

We had new quartz countertops installed by Front Range Stone through Lowes. Jennifer, my main contact in the office was very helpful and informative every time I spoke to her. They told me to expect the installer between 8 & 12 and the team showed up promptly by 9am. The total process was just over 4 weeks which seemed to be an average time frame when I check around at other places. We are very happy with our new counters and would definitely use Lowes and Front Range Stone again.

Their communication is atrocious. Installers have been out twice, first time the countertops were not cut correctly, the contractors marked what needed to be fixed to make it correct. A week later the piece came back with the marks previously made mostly wiped away and no modifications made. Called customer service and was told the installation manager was in a meeting. I called back an hour and a half later and they said the manager left for the day after the meeting with no call back to me. Everyone is sorry and apologizes but no one ever knows what is going on. We also have machine marks on the edge of some counters. All this company does is cut countertops in a shop with what I presume is a CNC machine and handle schedules. Everything else is subcontracted out and each subcontractor is liable for all the actual work that needs to be done to get countertops installed. Every additional charge they add (stairs, big slabs, etc) does not go to the installers who have to deal with the installation process. In a nut shell they fabricate in a shop and communicate the work with their subcontractors, neither of which they do well. If I read the reviews on front range stone and knew they were a contractor for Home Depot I would of requested a different company or purchased our countertops elsewhere to avoid them.

We recently had a hardware store and Front Range Stone install our new granite counters. Lisa with Front Range were extremely helpful, very quick to answer our questions and both provided great customer service. The installers were on time, polite, cleaned up and worked through a few problems with our counters and found solutions that could have delayed the install. We were very happy with our experience and we would recommend Front Range Stone.

This company was really responsive and the various crews that came to our house were great. We had them install quartz countertops and possibly due to the size of our counter (very small) or the color we chose, there is a very visible and obvious seam (in very visible and obvious spot on the counter). We did not expect this. We addressed our concern with the company and they were sympathetic, but werent able to correct the issue or offer us compensation. In the future we will do more research and ask more questions about materials used, placement of seams, and color, as I would not have paid the premium for quartz had we known it would look the way it does.

From the order to install, it was a seamless process. Front Range updated me at every turn to keep me abreast of the status. Installers were great. Left the area spotless. Will definitely recommend and use them again.

DO NOT USE THIS COMPANY!!!!Front range came out as a subcontractor for Home Depot. They installed a granite counter top with an under-mounted sink. They used cheap sink mounts, not those that came with the sink. The sink came crashing down before it was half full of water. That ruined that cabinet, and the newly laid tile floor. They refused to repair the damages. DO NOT USE THIS SUB STANDARD CONTRACTOR!

Terrible service! I wish i would have read the complaints of this company before we used them. Save yourself a lot of headaches and go somewhere else. Consider this a warning. We wait two weeks for these people and when they show up the guy walked out of the house without measuring counter tops... When the counter tops were READY to be measured. He got mad at me because i told him he needed to measure everything.Terrible service. Rude. Zero Stars. Dont use these installers.

While the customer service people that answer the phone are very professional there is zero responsiveness from this company. They have taken on more work than they can handle and my counters are taking weeks where what i needed could have been done in days. I will not use or recommend this company. There is no attention to customer needs or flexibility from their bureaucratic procedure. GO ELSEWHERE! My contractor was flabbergasted by their long wait times and inability to handle a minor adjustment to a measure that arose a few days after front range had measured, and had not even began fabricating. If there is a change in a measurement they will put you back on their 3-4 week schedule. Zero concern for the inconvenience.

We unfortunately got involved with Front Range Stone through Home Depot. On the day of the install we were given a window of 1-5 with a promise of a call 45 minutes before. No call. Showed up at 5:30 pm to install. Not the end of the world. Went to install the faucets and found out they drilled the holes crooked and to close to the sink so you cant put the faucets in. Called them and no one really cared. Had me send pictures and said they would call. Never did so I called they said they would get with the manager and let me know what they were going to do. Called back and said they could get to us us the following Friday. I explained that I didnt have water in my bathroom and I was leaving town next week and had people coming to care for my dogs that would like to use the bathroom. No one cared. Said she would forward info to the manager. I left a message for the manager also. No call so I called again and got a different manager named Jennifer. She told me that there was nothing they could do because they only had only guy that could fix it and he was busy. She really seemed to care less about my issue. Horrible customer service. Steer clear of this business.

Great work by the install team. They were super friendly. Everyone we have talked to do far has been friendly and helpful. The granite countertops look great!

Ordered quartz counter tops through Lowes and just so happens that Front Range does their installs. I had concerns when the first guy came out to take measurements in regards to the hole for the faucet. I felt it would be too close to the sink opening and thus very narrow, hard to cut and probably break. I even asked if the sink opening could be larger and avoid the faucet hole altogether which was not my first choice but at least it would work with the style sink I chose. Anyway, the guy blew me off we know what were doing kinda thing but he TAKES MY SINK WITH HIM. I actually felt good about that, thinking they would pay close attention to making sure the sink/faucet openings worked out. About a month later, when they finally come to install everything, the installer tells me he cant cut the faucet hole because the sink opening is too big. THEY HAD MY SINK FOR A MONTH AND COULDNT FIGURE OUT HOW TO CUT THE HOLE. So, they loaded the counter top back on the truck and left. It has been 2 days and I cant seem to get anyone to call me back. I have no counter and no kitchen sink. If I could give negative stars for customer service I would! The only bright spot is that their installers were very professional. The parts they DID install look great.

We ordered our quartz counter tops through Home Depot (HD) and was paired with Front Range Stone (FRS) as the subcontractor/installer. After reading some of the reviews I was a little leery about moving forward but after calling and discussing my concerns we both HD and FRS we proceeded. The installation and quality are top notch. The only reason I gave 4 out of 5 is because the communication between HD and FRS made things a little confusing at times and it took extra effort reexplaining and assuring everyone was on the same page. There was one edge that needed to be buffed that I noticed right before the installer left, but he dressed it up as soon as I pointed it out. Our final product is outstanding and we love the counter tops! FRS communicated all appointments well in advance, they always showed up when they said they would, and they explained everything clearly. We will definitely reach out to Front Range Stone with our next project.

Front Range Stone did an incredible job with our install through Home Depot. They even had to order a whole new piece of quartz for us and install was still done on time. The final product is incredible. A single mitered cut makes our island look amazing, and like one piece of stone even though its on 3 different planes. They made an error with the cut at the factory, so less than 5 days later they had someone up to fix the problem.We have already recommended to our friends and will use them again for our continuing projects.

My gorgeous countertops were installed yesterday. Yes, there were some time frame issues, and yes, the process was more complicated than I had anticipated. However, reading some of the previous negative reviews, I feel compelled to report that at no time did Front Range Stone leave me in the dark about our progress, and more importantly, they followed through with their promises to get the job done... brilliantly, I might add. I am OVER THE MOON with the final results!Id like to offer my special thanks to Ms. Jae Benns, the project coordinator, who somehow effectively managed the many moving parts (and people) to make it all happen. Kudos to her and the entire Front Range Stone team! Thank you!

Product was good. Customer service and scheduling was a nightmare. Staff was extremely rude. They had messed up on my original order it took over 2 months to get it rectified. Then they were condescending with me on scheduling to get the piece behind my stove and would not accommodate me. I strongly do not recommend using this company

The most incompetent company Ive ever worked with. They have absolutely no clue what theyre doing and force you to make sacrifices on your home project because of their own limitations and lack of skill. They told me specific things could not be done with my counter top. When I finally went with a different company, it turns out everything Front Range said was not true. The other company did everything perfectly and even criticized Front Ranges terrible job. AVOID!

I’m baffled this company is still in existence, and completely mind-blown Home Depot is still partnered with them. This was hands-down the worst experience we’ve ever had — simply put, Front Range Stone was AWFUL. Their lack of communication, slow service and horrible customer service was one thing, but the sheer volume of mistakes they made (FIVE) and the poor quality of installation was unacceptable. After coming to our house four times to try and fix their mistakes, they finally had to contract an outside specialist to rectify all the problems, and he said it was the worst installation he’s ever seen — he thought it would take 2-3 hours to fix, but he was at our house for almost eight. It was disheartening and surprising to experience how rude Front Range’s customer service was; they took almost no responsibility for their mistakes and were incredibly rude and flippant about all the inconveniences they caused. While Home Depot’s side of the partnership was fine, I would highly recommend going anywhere else before hiring Home Depot/Front Range.

I am a remodel contractor. Been doing it for more than 20 years. This is the second and last time I will be doing business with these guys. 0 customer service. They use painters caulk to install counters. This was confirmed by both their installer and their customer service rep (whos only offering was not to use adhesive but pull the granite and tell her guys to leave). I do not recommend using low strength rated adhesive for counters that have juts or free hanging runs which is exactly what they insisted on doing.Even when I offered my own industrial adhesive to the installer, he refused to use it and cussed in Spanish. Little did they know, I am fluent. Very unprofessional. I finally offered cash to him for him to do it correctly for the sake of my client. I will be sending out a mass email today to all the contractors I know in the front range and urge them to boycott this company. I will be doing several online reviews to urge homeowners to look elsewhere for their installation needs. These guys do install all local counters ordered from Home Depot fyi so do not order there either. Just another company that does not care about their customers. I refuse to operate that way.

What a great company to work with. We had our countertop replaced by Front Range Stone Countertop. The manager Dave Simon is awesome to work with. Dave and his staff paid attention to detail and did an outstanding job. The service we received was impeccable. We highly recommend this company to anyone needing a new countertop or a table. Thanks Dave!From Norma & Robert Wagstaff

Excellent job and completed in a very timely manner. Everyone was professional and helpful. Wouldnt hesitate to use them again.

We opted for them to do the tear out, so it was two days total. We ordered our quartz countertops through Home Depot. Both crews for tear-out & installation were very professional, on time & communicated well. Overall I think from the time I ordered the countertops to getting them installed it was maybe 3 & 1/2 weeks or so. Very easy experience on our end & we couldn’t be happier with the way our countertops look now.

The entire process from purchase through installation was outstanding. Installers were on time, courteous and neat. We had granite installed in another home by a different company and the tear out and install process was a disaster. Would not hesitate to use Front Range Stone again

Not even done with them yet.....they are suppose to install counters today and no call or workers yet but the day is not over. I tried to call and every mailbox is full. I hope Home Depot drops them and I hope I get my counters. Low reviews are spot on at this point, I just can’t believe even the customer service line doesn’t pick up and the mail box is full unable to leave messages. UNBELIEVABLE

These folks are subcontractors for Home Depot countertops. Two week delivery estimated. Twenty nine days and counting to installation. Guess they have plenty of business so it doesnt matter about being on time. Do not use them. There are plenty of other companies who deliver a good product in a timely fashion.

Tony and Adam did a great job installing our counter tops. They even adjusted our new sink to fit our cabinet. They also moved our stove back in place to check the fit with the new counters. Great job!

Was one of the worst customer service experiences I’ve had. We purchased our countertops through Home Depot which contracts with front range. Countertop installation was fine but garbage disposal started to leak under new sink 1 month after installation. Had to call Home Depot who contacted Front Range. I never actually heard from Front Range so called myself and was instructed to take pictures of the water drip page and submit via email before they could have plumber come out again. Didn’t hear back after sending the emails so called myself. They told me they’d have plumber call me, then proceeded to call Home Depot and relay message to us that this wasn’t covered through work warranty since we didn’t get new garbage disposal (wasn’t explained to us initially). Home Depot wanted to charge us $200 for labor to have Front Range come out again and wouldn’t guarantee they’d be able to fix issue. Home Depot did later offer to waive fee but I declined as I don’t want to do business with Front Range ever again. We spent roughly $350+ to get this installation done and are left with a leaking garbage disposal 1 month later. Do not do business with these people! It also took 1 1/2 weeks to come to this resolution

I will be happy to change this if they work with me in making the situation right. My install date was two weeks beyond what was quoted. Once they crew came to install the measurments that a representative from their outfit took were wrong. They were there 3 hours trying to make it work, did damage to a newly painted window area on 3 sides and left with the quartz not installed. The crew was very pleasant. However they have put me behind with a domino affect. But they took the $3,500 upfront! I will update if they work to correct this.

I wanted to relay how satisfied we were with the Granite installation that Front Range Stone did and the problem they helped resolve for us. Last month we purchased Granite Countertops as well through Home Depot and Front Range Stone performed the measurements and did the installation. Everything was measured perfectly and the countertops fit great when they arrived. The corners were rounded according to the specs we had requested and the installers did an excellent job of concealing the granite seam so that it’s not even visible.However, during the installation we noticed a blemish on the kitchen island stone that looked like a stain. We were disheartened when we saw this as it just didn’t look right as it did not match the other natural pattern of the other granite. I called Tim from Front Range Stone and explained the problem and that when we visited the stone yard (different company), they were not able to move the stone so we could examine the surface. I would recommend that anyone considering granite installation, be sure that the stone yard (not Front Range Stone in this case) is able to move the stone so you can examine the surface to ensure there are no blemishes or defects and that it looks good to you.Tim from Front Range Stone was very understanding of the situation and he was able to assist us in getting a replacement kitchen island granite island stone at no charge. We were very pleased when the new stone arrived and wanted to thank Tim and his team for the excellent service!

What a great company to do business with! From my first call to completion of the project everything was handled so perfectly! Thank you to all involved with my project from Chelsea getting it all started to Mario and his crew completing the project, our home is transformed by the work Front Range Stone did! Thank you all!

After they installed the countertops (which took 6 weeks AFTER two weeks of trying to figure out where our order went electronically from Home Depot to their store), the plumbers installed the kitchen faucet incorrectly. We figured it out after they left. Now - two months after project was completed - due to subpar caulking materials and application, the entire length of our countertop where the tops attach to the backsplash behind the kitchen sink has cracked. Sent them photos and they told me thats a YP - your problem, as in the customer! The guarantee ONLY APPLIES TO MATERIALS not their terrible installs and repairs. I dont know how they got a contract with Home Depot but if you are using Home Depot to install your countertops, tell them you refuse to work with Front Range Stone. Youll thank me later.

Installers were great. Very fast and clean. Give them a raise! It all looks amazing.

Ordered a counter through Home Depot. The store won’t call me back when I leave messages or ask to talk to someone about my project, but they will call Home Depot back when Home Depot calls on our behalf. Customer service is severely lacking. Update- our counters took three weeks to fabricate and they scheduled the install one month out. The counters arrived and one large piece (a custom size large kitchen island) was made incorrectly. We were initially told that the template we approved was wrong. I had to point out he notes on the bid that stated exactly what we ordered in text form. We sent the island back. It’s been 24 hours from when the island arrived at our house and we and it back, and we still don’t have an answer about what is being done to fix the problem or when we can expect a solution. The manager is “helping” us, but any time we call with a question they’re in a meeting.

The installers did a great job, were knowledgeable and answered all my questions. They took great care in their installation. Thank you!