Went here to get my wife a Mother’s Day gift. I purchased a office desk and chair that took 30 minutes to get someone to get it down from the roof storage then got it home and the chair went together fine but the desk couldn’t be put together since it wasn’t shipped with all it’s parts. So I called back to the store and they said there’s nothing we can do even though you did purchase the stuff at this store.. the only thing I can suggest is call the company and they may be able to help you get the right missing part... well you call the number on the desk and it is Office Depot company that shipped it to there on store. And there’s no one there on weekends to even speak to... just seems that the store would want the customer happy and just get the missing piece out of another box and then take it up with corporate themselves.. so I have a Mother’s Day gift that I can’t even give... I have shopped at this location for years getting paper... Mail supply... all our office ink and more. This has just left a bad taste for me and may just have to think about going elsewhere to do my business.

I always have the best experience there at office depot. i was reading some of the reviews, and a lot of it sounds like hogwash to me. you have the friendliest staff, someone always asking if i need help, and the print department team is the bomb! thank you so much for what you do!

I love this place and yes they do have very friendly staff here that is very helpful. If they dont have what your looking for they will call their others stores to see if they have what your looking for in stock

Went here to buy a printer and somehow they’re magically sold completely out and never told me if/when they’d get anymore in. Guess there’s a printer shortage....lol. This place is a joke!

This location closes permanently in mid-May 2021.

I am not using this place of business again! Never had a problem with them before, until now.

Just spent over 30 minutes trying to get a printer and got zero help. Not even one representative came to see what I needed.

Print shop was a disappointment. Didnt have in stock the paper I needed for blueprints. The associate stated that she had used the last size of that paper 2 weeks ago. Seems like it would have been prudent to order it then. Cancelled all my orders. Lost some revenue there guys. Do better.

Quick friendly service. Found some sale items that were a great value. Got some stuff printed out for my sons science project. Friendly staff, efficient.

I went in looking for one very specific item, spent nearly 30 minutes looking for it, and not once did one of the several employees who were milling about offer help. It seemed they actually went out of their way to avoid me. Its Sunday morning, so they arent anywhere near busy. Looks like Amazon wins this customers business.A simple can we help you find what you are looking for would have been great.

I went back to office depot in Enterprise, Alabama to purchase another computer as I was so thrilled w/ my Lenova laptop I had purchased there a little while ago. I left after numerous attempts to get assistance w/the computers....even requested one at check out & never received any service. I was surprised as my other visits were pleasant & informative. I am a cash & go customer....& was prepared to do so today, August 17,2017. I was looking for a desk top of high quality as I found in my laptop. I will be shopping for my computer elsewhere...so I can receive the much needed help in acquiring a suitable & quality item.

Zack is the bomb....got me competition 13.00 dollars discount. Zack is real smart and fast too. The lady at the counter was nice and friendly and called help fore immediately..... Love this store.Daymond chief Jones

I like the fact that Office Depot is there for when we can’t wait for an online order. The bad: Costumer service is really bad, and print services always has something broken. I have gone several times to get something laminated, and the machine has been broken most of the time. Then I wanted to do spiral binders, and currently the machine is broken, they have no idea when they will provide the service again.

I dont remember the employee name unless emp 662350 on the sales slip means employee is the one that help me when i am not computer savvy But when i asked some very confusing questions that i was not sure if was i asking the right question, he explained everything to my satisfaction and helped me decide what was the best things i could do or buy for my needs.most of all i admired his patience,and i could see by his non-verbal communication, he was not frustrated by my questions. I am a senior citizen and sometimes when i go to places and younger people dont understand old people do not understand modern electronic devices but he did. I will go to office depot again for their outstanding professional and courteous service

Waited over 45 minutes for someone to open the lock that had the product I wanted to purchase. There were 4 customers in the store and 3 sales associates. One was working with a customer. One was at the register and the third was laughing and joking with a couple the whole time. She was not helping them with finding a product or anything. I asked several times for some assistance but none came until the one that was helping with another customer. He apologized for the wait and acknowledged that the other associate could have helped but didnt. The only reason I waited was I needed the product and didnt want to drive back later. I live 20 minutes away.

I am an incoming college freshman, and I saw that Office Depot was having a HUGE sale on tons of back to school items (think: pens, pencils, paper, etc.). I went to my local Office Depot to take advantage of these deals. Not only were the employees rude, but they hardly had ANY of the sale items ON THE FIRST DAY OF THE SALE. I asked one of the cashiers at the front which day the truck would be in, so I could still try to get some of the sale items. She got a bit snappy and told me that I would have to call her general manager to make sure the sale items would be on the truck before I got there. I definitely wont be taking my business here anymore.

I bought a new Lenovo pc from this store. Was excited about it until i got home and found all my very old info did not transfer and had to return to store.... old programs could not be changed out but the Tech on duty was exceptional... He took the time to find what could be used and set me up with a new one and recovered all my documents..Many thanks to Jason for helping me through what could have been a bad situation for me. He was extremely helpful and went the full mile to get me happy with my purchase. Great customer service from other techs in this store! Thanks guys...! Business Owner....Donna O.

I wanted to buy a printer and the consultation was good but the one I liked was sold. So they sold me a better version of the printer at the price of the one one I wanted. That was great service.

Have had to come here several times for faxing and copy needs. They are so helpful and fast, thay are always busy in the store. Did a great job every time.

Absolute worst customer service I have ever experienced. I get it, people might be having - rough day but does not excuse attempting to argue with your customers or acting incredibly unprofessional. We came in wanting to use print services and asked a few simple questions about sizes, the response we got was unprofessional. The man we spoke too also claimed he was the supervisor.

I had a great experience this time. I usually have to wait forever, but a lady Named Shayne Small was absolutely most helpful and made me feel like I was her only priority while the store was crowded. She smilied the whole time and told me she hoped I always came back for my office and mailing needs. Thanks I think my faith in Office Depot is restored.

I took a packet in to be spiral-bound. The lady flipped over half the pages so they were oriented wrong, and replaced one page that she ruined with a photo copy (so it is now on different paper and had black marks all over it). When I showed her all the problems, she was gracious enough to offer me my ruined documents at no charge. When I complained to another employee, she told me I could go wait in line again at the copy desk (which was 6-people deep throughout all this), I said I would rather just take my business elsewhere, to which she replied, okay.-Ability to accomplish a basic technical task-0-customer service-0If you need your documents destroyed fast, have them bound at Office Max, Enterprise!

The girl at the service desk is very off putting. When I have a question, I feel like its my fault. Their prices are ridiculous, but they price match.

Recently waited for assistance in print services with 3 employees working in that section at the time. With one customer ahead of me being assisted, not one of the three employees extended the customer courtesy to verbally acknowledge my presence or at the very least advise me they would assist me when someone was available. They simply ignored me, the one employee finally looked directly at me, dropped her head and continued working. The other walked off of her duty station without demonstrating the conscientious care normally exercised by customer service professionals in managing waiting customers. After realizing I was being intentionally ignored, I decided to walk away from the humiliation and reported the incident to both the concerned store manager and to Office Depot Corporate Headquarters. I was advised that matter is under investigation.

Fast and convenient copying and printing service. The staff are very helpful when needed.

I went in looking for a specific toner for an office printer. Normally ordered online but ran out and didnt have a replacement. I asked the girl at the front if she would help me find it. Her response was there are booklets on the aisle you just look it up and find it yourself. So if I need help and am told to find it myself then why are you even there in the first place. Blows my mind. Obviously I was not aware of the books and the proper response should be here let me show you where they are and how to use them.

Quality of my prints was good. I brought in my print 11/29 at noon. The gentleman assured me that he will call me when they were ready for pick up. He told me that they will probably be done that day. I waited until the next day to call. I was placed on hold for more than 5 minutes.They were not even started on it and when I came on my lunch to pick them up they were still working on it. I would say no communication, no orgization and they need more staff. Especially around the holidays! Definitely going to find somebody else to do my prints next time. I will not be going back! Absolutely ridiculous!

I was just here last week to send a fax. Terrible.Pros: They have self-serve copy machines and fax machines.Cons: They put people to work in the front that have absolutely no idea what they are doing. Could not tell me how to receive a fax on their machine. The line is ridiculously long because one person is working the printing area. Need trained reinforcement in printing department, its the only reason hundreds of people go to this store, please be ready.

This store never has any associates on duty to help the least little thing you need to do takes min 30 mins I think I will be using some where else in the future. I have been try to get my name entered correctly on my rewards card for 2 years and still in correct

I needed to print a document from email and scan it and the young woman office Depot is very helpful and kind and courteous

Customer service was good and the products I needed were easy to find.

The items that I needed were very easy to find. The sales associate that checked me out was very friendly.

Needed help finding the right ink for my printer. The woman went out of her way to get the right ink from the back. Then gave me great advice on how to get the right template for the project I was working on. Unfortunately the store was very cluttered. I hope it was because they were doing inventory. I had to sqeeze through the walk ways with my cart.

Had what I needed. Good prices. Fast check out

This is my go-to spot for business automation, school supplies and basic electronics accessories in Enterprise.

Great place to purchase office supplies and equipment. Knowledgeable help.

Placed an order online 12/8, it said it would be delivered 12/11, I call the local store and told them that I wanted it before 12/11 and could I just pick it up there. They said yes I could. I go to the store and ask about it, they said I could not pick it up because I ordered it on line. I called the 1-800# they gave me and cancelled my order. Got a call 12/12 saying that my order would be delivered 12/14. It seem like the store could have done more and saved me a bunch of headaches. Plus they did not cancel my order when I asked them to. Glad I didnt purchase one from the store, I would have ended up with two of the items.

Why isnt there ever anyone at the checkout counters?!?! Every time I come I have to wait for someone to casually walk up from their break or speaking to a co worker to pay for my stuff. Grrrr....

AGNEW LAMONT, AWSOME!! It was a pleasure to have him help me, He will go above and beyond for any customer couldnt have asked for better customer service!!!

Great place to buy not only office supplies and products, but mail packages, have volumes bound, just about anything you need, they have it!!!

They were very very helpful and the customer service was an A+

Just absolutely awful. Lady working copies and fax counter is horrible. I left in tears the last and 3rd time. You finally get to front and she starts on your order then proceeds to take all others in line and your back at end of line. 3times Sarah and finally after manager waits on all others and sees me standing in front of fax and a guy tells her I had been waiting again she comes over and tries to be what she should have been and then allows another lady to checkout before me I almost laid my copies down and left. I normally dont mind but intentionally or stupid customer service ranks this store a nightmareThanks Sarah for teaching me I am a great business owner. Thanks manager for a little too late service nightmare .

False advertising- if you say in by 2 same day then you need to deliver on that promise NOT waste peoples time.

Everything is easy to find and just what I needed.

Nena, the store manager, was extremely unprofessional and rude despite having only two customers in the store and three employees. While serving me, she refused to make eye contact, smile, or acknowledge my one suggestion. Would not assist me in sending a fax instead stating that I had to serve myself and figure it out using the papers at the fax machine on my own. Another employee had to provide me assistance after three failed attempts. Nena also argued about prepaying for the return fax, a service Office Depot has always provided for myself and many other local businesses in the past. She claimed that Office Depot has never done this for anyone before in any store. After taking my payment, she notified me that no one would actually be retrieving it, but that I would have to rely on another patron being honest and giving it to them. This is something she should have notified me of before taking my money. She then notified me they have no machine for securely receiving business faxes, but that all faxes no matter how sensitive in nature are printed out in the customer area neither attended or watched by any employee. I attempted to offer a suggestion that a secure fax machine for returns only should be installed in their business area as business faxes often contain sensitive information. She simply ignored me, refusing to make eye contact, and began to type on her keypad as if I did not exist. When I suggested that it wasnt good customer service to ignore a customer and refuse eye contact she informed me that has she been a manager there for 9 month and is 50 years old. Not sure why that means she does not need to make eye contact with customers. With this kind of attitude, Office Depot can expect to lose a lot of their business clients and business from educators. I have over 6 years as a General Manager. My wife is a 9 year teacher. I will take my business elsewhere regardless of price. Money is no substitute for good service and Office Depot is far from a good bargain as it is.

I ho here becuz Abby is so helpful and she is very good at making signs for my store

Worst customer service and the cashier needs a lot of more training. I was accused of my 2 years old freezing their cash register because he pulled the ATM Card. Asked for a manager as the cashier had no clue what she was doing, and that really didnt go well either. She counts the register and tells me I am wrong (When $40 were under the cash register keyboard) Proceeds to take my merchandise away and tells me to call my bank and leave the store. Still 6 days later short $56 and nobody to face me and no merchandise. First and last time purchasing from this store!

Reasonable reasonable prices good place to get your business cards made up

Im not sure why anyone shops at places like this anymore. Almost everything they have is much less expensive on Amazon Prime.

I ordered several large-print laminated posters (an unnecessarily long and painful process already) around noon on a Wednesday, and was told they would call me by the end of the day, and theyd be ready. By 7:30pm, having heard nothing, I called and was told that Sarah and Britney, who had taken the order, were gone for the day, and nobody else could help me. I called back the next morning, and spoke to yet another person, who told me their printer had broken, and I should go to the Dothan store to finish my order, but when I asked her to tell me how many had printed (she had just gone to check on them) so I could do that, she said she would have to call me back--and never did. I went back that evening and spoke to the manager, who was appropriately apologetic and arranged things with the Dothan store while I was there. But even that took forever, and I had to send them one of the images again, and then wait another day to get the rest of my posters. And even once I did, the lamination was crooked, wrinkled, or unevenly cut. I dont trust them to fix the problem, though, so Im living with it.

Store is very neat, nice employees. Not much variety of desktop computers, but a lot of laptops.

Need more staff but its good for supplies and is a well kept store

Very nice and helped me with every thing I need

No customer service! Looked for a product for several minutes before I had to chase down an associate, only to tell me they were out of the product(s) I was searching for. Then when I asked where I might find another item, he pointed me in the direction, did not offer to show me, and that product was not found either. As I was leaving the store empty handed, the same employee was standing in doorway with another employee chatting about personal business. Very unprofessional!

The guy that helped me was very knowledgeable.

Took my PC in to be repaired excellent service

Great Customer Service So So Rewards Program

Everything over priced, went to Wal-Mart got literally the exact same stuff, brand name and all, half the price. Paid 35$ rather than 70.

These folks are extremely helpful and knowledgeable about their products.

Great place to work! Fantastic coworkers as well as clientele!

Everything was orderly and the people were helpful.

Staff very helpful, always friendly.

I purchased a scanner/printer and found the employees helpful, knowledgeable and enthusiastic. The trifecta!

Printing services were very good.

I went in complaining about something and I left asking to pay for something because it was my own damn fault, and the manager would not let me pay. going back for sure.

They do real fast prints

Great store awesome staff

Faxing cost is way to high. Will have to find somewhere else to use.

Customer service needs a lot of work.

Overall Ive had mostly good visits to the Depot, but an encounter with a rude asst. Mgr recently has tarnished my fondness of shopping there. No body wants to deal with attitude at check out and then give you their money.

Excellent Service GREAT JOB

The employees are very nice and that makes shopping at an expensive place a little better.

Friendly service but understaffed. Spent 2 hours trying to print 4 pages and have them leminated on standard computer paper.

Limited selection of products.. Difficult to find an employee that can answer any tech questions you may have!

Spent about 5-6 minutes standing at the copy center register waiting to check out while two employees worked and talked behind the counter not even acknowledging the fact that a customer was standing at the register. Finally left my items on the counter and left the store. Will probably never shop here again. The inattentiveness of the staff here boggles the mind.

Very helpful and courteous.

Sale items are often hard to find, and the staff is usually not available or helpful. I shop here only because we dont have a Staples.

Had to wait and ask for help then did the things myself but did get done what I had to do.

Slow staff, not going out of their way to help you.

Good customer service

Normally only one check out open.

Had everything we were looking for for back to school

Great print service

Out Standing service, super

They got it if yang need it now!

Has all your office needs.

Clean, friendly. Sometimes need more staff at the printing/shipping desk

Always has what I am looking for. friendly staff.

It was great.

A little pricey.

Good1

Rudeness of some of the workers

Great

Not happy

Office supplies

Short on staff

Clean and friendly