We bought our Sportsman a few years ago and the level of service was impeccable. We have continued to have it serviced there and they consistently go above and beyond to provide a quality experience. We have now moved our boat to their marina. At no point have they ever been less than 100%; these are wonderful people who run a quality business.

We purchased our first boat in January of 2020, a perfect Sportsman Heritage 231 CC. Since it was our first new boat, we had a lot of questions and Riverside, Matt in particular, were extremely helpful. Never any pressure, very friendly and patient and always responding quickly, even after we changed colors. Once we received our boat, Jason was great in answering all of our great (and stupid) questions about the boat. The hardest part of the purchase was waiting on the delivery of the boat (happened faster than expected) and then waiting for some good weather to get out on the bay. Not a single issue, they have done all our PM at a reasonable price and we get compliments left and right on the boat. We cant wait for the 2021 season to begin.

First things first, our purchase is not complete as we will probably have another 90-120 days until our pre-ordered boat is built and shipped. We have not had any service performed because we dont have the boat yet. So, in a sense, this review may seem premature, but I do like to give feedback, and I will update as this process progresses.Ok, with the mitigating preface out of the way, I can actually begin a review. I am a federal adjudicator by trade, so you might guess I ALWAYS do my homework about EVERYTHING. To my delight, our salesman (not sure if that is his exact title, but it fits in this context), Matthew, was very knowledgeable. He knew pretty much everything I asked him. On the rare occasion he didnt know the answer, and that was indeed rare, he didnt attempt to BS me, but instead told me he would either find out, or looked it up right on the spot. I cant tell you how much I appreciate that. In my profession my BS detector is a well-tuned machine, but with Matthew, it NEVER activated. Bravo!Matthew also put up with a whole lot of changes and questions from me. Believe me when I tell you, we went through absolutely every option before I pulled the trigger. He showed me the answer to every one of my questions on a comparably equipped vessel. It was refreshing to see such a commitment to customer service.I also respect their commitment to maintaining safety protocols during this pandemic. There were clear distancing, hygiene, and mask protocols. When one of their employees tested positive, they shut down for several days. This was especially salient to me because one of the days they were shut down was a day I was going to give them my down payment. You know what that tells me? Riverside Marine values everyones safety. Again, bravo!What they didnt know what that I was looking at Monterey boats at the same time. Honestly, there was no need to tell them. If I had chosen a Monterey, I would have been forthright about it, because that is how I conduct myself. I am also a 3-tour combat veteran and integrity is my watchword. Anyhow, I point this out because when you order a completely loaded Bayliner, it would be foolish to not check out a standard or moderately custom Monterey. I simply do not feel the Monterey dealership compared to Riverside Marine. The Monterey dealership felt like a car dealership. At Riverside I feel like I matter to them.I was a little disappointed in the price. Many other folks seem to have gotten better deals on a build worth about 60k. That said, when Matthew told me that he got me the best price he could, I believed him. I got $500 for my status as a combat veteran ❤️ and another $1500 from the dealership. Bayliner gave me zilch 😡. So, I feel as though I was dealt with fairly.Summarily, I have no complaints whatsoever and generally appreciate the whole experience. They are quite simply, what a dealership should be. If you are in the market for a boat, check out a few places, then check out Riverside. My money says youll use them!

Ive been going to this marina for service for years with several different boats. They are always very responsive, timely, and fairly priced. This week they helped me troubleshoot an electrical problem with my Optimax since they werent able to look at it for a few days. Prior to this they cleaned up a motor I bought from down in FL and serviced it over the winter for various salt water related damages that came with it. Incredibly helpful. I dont take my boats anywhere else. Jason and the team down there are the best!

Great Place. My son bought boat there and they treated him excellent

Great people and family run business. We’ve kept our boat there on a lift slip for the past 5 years. They have serviced our boat and even secured a Mercury Marine funded upgrade / recall that saved us from future issues. Recent expansion and renovations are beautiful. Would highly recommend this business to all boaters.

Good people to work with

The waitress w the earings and tat in her ear is hot

Nice selection of boats for sale. Staff is helpful and friendly.

Ive bought and sold many boats over the years and I can honestly say my experience buying from Matt at Riverside was by far the most stress-free seamless experience to date. Riverside is a family owned business and you can absolutely tell. Matts aunt did my paperwork and was extremely helpful and pleasant. A week later I went back to Riverside to pick up my trailer and Matts father met me outside to introduce himself. A week after that I had a few service related questions and Mike, an extremely knowledgeable tech, spent 30-40 minutes with me going over the motor and common maintenance issues and how to handle them myself. I couldnt be happier and I will definitely buy from them again... shouldnt be long until I need a larger boat :)

They are fantastic just see Mike for all of your boating needs and tell them that Tom sent you.

Nice and friendly people to work with

Brought boat in for service after calling. Was expecting work to take just over a week based on my phone call, but was pleasantly surprised when work was complete in 6 days. I also picked up a few supplies which were fairly priced at the parts department.

World Class! Great Service. Honest People. Clean and Organized Facility. NIce Folks.

Great buying experience. The family owned and operated business have experts (actual boaters) that can answer all of your questions about your boating needs. They remodeled their facility. They often will have days to test ride boats. An awesome service shop for work being done there or DIY parts. You should always check in to see about dealer rebates or sales packages (included options).👍🏻

Very pleasant place. Seems very honest. Had my used bass boat serviced there. Not only did they make sure it’s water worthy but really took time showing everything for first time boater. Much appreciated

Great first impression. Matt was easy to work with. Answeres all questions and easy to work with. Walked away ordering a boat today and cant wait. Hope 6 weeks goes fast.

These guys are the best! They have always taken great care of me and anything I needed!

I first met this family(Dealer)at a local boat show. I have had several Crownlines and am excited about the new generation 2019 boats. Dave and his team have been patient helping us choose the right boat. Knowing that your family is there to take care of us after the sale means everything. Looking forward to launching our NEW next boat spring 2019. Thanks !

If your looking for an honest, caring, trustworthy family owned business.....well this is your place! These guys are TOP NOTCH and customer service is their #1 goal. If your thinking of going elsewhere, I would strongly recommend you call Riverside first! Youll see what I mean when you do!

Great experience and help with everything going on right now. Thanks.

Great service! Awesome family!

This is my GO- TO marina for service, sales and parts !! Cant say enough good things about the service dept, they treat your boat as if they owned it. The Marina is family owned and make you feel like family every time you walk in the door. I wouldnt take my boat any other place!

The company winterized and shrink-wrapped my boat, and did not remove the battery and did not disconnect it from the electrical system. I expected that this would have been done, but when I opened up the boat this spring, I found the battery to be completely dead, and it would not recharge. The service department at Riverside would not take responsibility for what I believe was their error. I will have to purchase a new battery.

Excellent pricing and fast shipping for needed repair parts.Ill be sure to use Riverside again.

Went looking for a local supplier of Mercruser props and found Bob who was extremely knowledgeable about not only what I needed but in regards to other selection criteria as well as performance guidance. It was right in line with what I knew already and would be good for any novice!Turned out they even had some guidance documented from their in house staff for my specific boat model!Additionally prices for similar items was about 10-30% less than West Marine!

Love it here. They make you feel like more than just a customer. Even long after the sale.

Great parts department. well organized.

Great service and staff. Always willing to go the extra mile!!!

Good people. Good service.

Been a regular customer for over 10 years. From purchasing a new boat to quality and professionalism of the service staff they continually prove to be outstanding!

Been with Riverside for a year and no complaints. Friendly and courteous staff and having the option of scheduling service online is a big plus.

I ordered a Service Manual and they charged my credit card $212 without ever giving me a total. When I came to pick it up it was wrong so another person double checked and apologized and offered to reorder. Then next day I called to get credit and the original person that ordered said it was the right one and refused to credit the $212. I called another dealer and they ordered correct manual for $105. The other dealer said it was ridiculous to charge that much. Fortunately my credit card company understood. Very disappointed that a company would act like this. I should have read poor reviews first ... my mistake

Great employees

Good place for your complete boat care Great owners good neighbors

Best marine dealership in Maryland

Honest, fair, hardworking. A family tradition.

Called and told me they could work on my trailer this week. Haul it in there then they say it will be at least 2 weeks. Not cool!

Easy going family owned marina .

Went there for parts. They always have what I need

Website says open on sundays, they are NOT open. Which sucks because i work 6 days a week.

Great pricing and better customer service!

Fun to catching catfish

Great people to work with

Anything you need They can get usually by next day

As always treated like a king

Top notch

Nice selection