We finally decided to buy new bikes and can’t say enough about the folks at Revolution! Their customer service is terrific! They were so patient and helpful with us and later when I was having an issue, they took care if it immediately. Definitely recommend this bike shop!
During a June 2020 bicycle ride up the Pacific coast I found myself in desperate need of a new tire after an unpleasant encounter with a poorly constructed storm drain on Hwy 101 near the Confusion Hill attraction. I called a day in advance to confirm Revolution had the tire, and upon arrival at the shop in Eureka was promply given the much-needed item. My experience at the shop was an overwhelmingly positive one, with one small exception. While getting ready to depart I asked whether it would be possible to fill my bottle with tap water. The young man who was helping me was ready to fill it, but manager Garrett stopped him, saying the shop was trying to stay open and had to stick to an acceptable business model. He suggested I go next door to the coffee shop to ask for water. My advice to Garrett: when a cycle tourist spends close to $100 in your store the 30 seconds it would take to provide them with (free) tap water would in fact be advantageous to your business model and in the long run may even help you stay open by encouraging customer loyalty.
My knowledge of new bike technology was limited but the staff took their time to ask the right questions and set me up with a bike I’m super stoked on! Finding a dream bike in 20/21 is nothing short of a miracle and Revolution made it happen. Bought months prior to shipping and with full transparency of time setbacks, it showed early and was built up immediately. Had a great experience with the team as we finished off the bike. All questions answered and these guys are stuck with me as a customer for life.
From my initial phone call, to dropping off my bike, to the phone call I received with the quote, and to picking my bike up, every person I dealt with was very friendly and helpful, and answered all my questions. The nice girl I picked it up from even took my bike out to my car, disassembled the front wheel, and loaded it in! Great team there at Revolution Bicycle!
Excellent service despite the time it took to get the bicycle (which was not the shops fault)
Bought a 2021 Trek Slash in October 20. Had the best experience with the entire staff. I was having an issue and took it to my local Trek shop since I live 3 hours away. I was given a little run around and called Garrett and he took care of my needs. I will be driving the 3 hours whenever I need authorized service on my Trek. Thank you Revolution Bikes for being my shop on the coast. Need to make some more excuses to get my bike in there so I can come ride with you all!!!
Outstanding service! Exceptional customer service!Great aftercare - phenomenal aftercare!The whole team went the extra mile - and even went a mile more!I personally vouch for this fantastic jewel of a shop.
Service is friendly and my bikes always come out running great. As much as I like to try and fix my own stuff, its so much easier to bring it in here and have it done right. Highly recommended!
We were very pleased with our experience at Revolution Bicycle in Eureka. Our son’s bike needed an overhaul, but we didn’t want to break the bank fixing all of it’s issues. The repair shop did exactly what we requested, and even when they had to add a different fix to the repair list, they still honored their quote. As a small business owner myself, this speaks volumes to me about the integrity of the owner and staff at the shop. I am always going to give return business to people who are honest, do right, and do a great job. The service here hit all those marks. Thank you Revolution Bikes... we will be back! 👍🏻
Great bike shop. Super helpful employees!
They have great customer service and decent prices.
I purchased a bike online and took it in to Rev. Bikes to have it assembled. They were super professional and friendly the whole way. Every time I called with a question beforehand, they gave me all the answers I needed. They were transparent about the price, too. The bike was assembled flawlessly by Jacob. The cashier helped me pick some accessories that would work well for me. I also appreciated how they were patient with my lack of knowledge on bicycles.
Friendly staff. I ordered my parts online, went to the store to pick up, and the staff was immediately helpful and friendly.
Wonderful customer service. Did a fantastic job finding parts and restoring my 25 year old bike.
Super friendly and knowledgeable staff :-)
Took my road bike in for repairs. Very reasonably priced. They fixed all of the issues and set the bike up for another 15 years (my assumption, not their words.) Great spot.
Good job at a fair price.
Always a pleasure to visit the shop. Revolution bikes treats us like we belong to the Humboldt community.
Great service! Super friendly! They have helped me out many times- very knowledgeable!
Great bike shop! Growing up Henderson Center Bikes was my go-to shop. Im glad to have such competent mechanics carrying on the torch. Definitely recommend the Revolution guys.
Knowledgeable, helpful, and fun. Only place I’ll take my bike in for service.
These guys and gals are the best in Humboldt. Always very knowledgeable and helpful with a great selection!
Apparently not a great shop to go to if youre a woman. Sadly Ive had some of my friends feel extremely patronized and spoken down to when trying to purchase bikes and equipment there.There is no need for a crossbar on bikes for women and insisting its a necessity is a really horrible and archiac world view. They were made for skirts not some intrinsic design of the female body.Nothing revolutionary about this business just another brick in the wall.
I highly recommend if I could give it a better review I would out standing service great people super helpful and nice. Quick service and repair, super quality bikes and parts. 10/10 for sure.
Very helpful in picking out a new bike and accessories!
I’ve been in twice for repairs on my bikes and staff has been very helpful. Highly recommend them!
I appreciate the friendly and knowledgeable staff. Workmanship is always high-quality and when I walk into the shop it feels like the staff genuinely cares about meeting the customers needs. Dave has been wrenching on my bikes for a decade, and I trust his work - without question. Kudos for the way in which Revo supports our local biking community through sponsorship and donations.Michael Davies-HughesRace Across America Competitor - Team Red Dragon
Easy to order online, if they don’t have the right size or color in house.
Very nice people working there, all the latest gear, has a very fresh clean vibe inside, local feel, dont be shy if you arent a bike expert! They helped me out and I got a really good deal on a new bmx. Before you buy a bike, they will give it a full inspection and make sure its up to the standard before it goes out the door which is sweet.
It is always a pleasure to deal with the fine people at Revolution Bicycles!! I ALWAYS get great service and always feel like part of a community instead of just being a customer, when I walk in the door.
This place made it so easy to buy my bike. Very helpful and kind without being pushy. LOVE my new bike!
We went looking for and purchased two Dahon Mariner D7 folding bikes from this bicycle shop, this is a specialty bike normally used in the marine environment, and hard to find. Spoke with two great guys, Nick and Will. They didnt try to sell me another brand since these were not in stock. Will placed the order and insured that the bikes were shipped the same day. Within a few days I received a call from Will that the bikes had arrived and they had them assembled, inspected and tested. They have a great inventory of accessories and other bikes at this store and are very friendly, professional and knowledgeable. One of the few true bicycle shops around that provides outstanding service.Doug and Jody
Awesome guys. I came in with a broken rear dropout while touring down the coast and had no idea what to do. The owner, Justin, called a local frame builder for me and even drove me to his house to get the frame welded. I would’ve been totally screwed without his help.
Friendly, patient, and professional. And reasonably priced too. Thanks folks!
Great fast service. Went above and beyond in tuning up my fiancés bike.
Friendly staff, decent selection of bikes. I bought a bike here, and the salesman seemed more interested in getting me the right bike than the most expensive bike. (Although he made it clear they were happy sell me a more expensive bike or upgrade various things on my bike.)
Stopped in for some chain lube while visiting town. Staff was super helpful and accomiaccoing. Will definitely return on future trips.
Very helpful finding a new helmet, great community!
Friendly, informative, and helpful staff. Nice selection of bikes.
Very friendly, efficient and the best of all, super competent personal. Fixed a problem with my front derailleur from Shimano in few minutes where the previous bine shop I tried was unable to help!
Henderson Center Bicycles is not only the best Hometown bike shop, but is simply the best bike shop. I have ridden for 45 years and complete 8 major bike tours and Henderson Center Bicycles is the best bike shop I have ever experienced. Hands down.
Friendly and knowledgeable staff make every visit fun and productive. New bikes, gear, parts, advice, and even special orders are all available from Henderson Center Bicycles. Go see them.
Locally owned ... Very professional and knowledgeable.
They know bikes and are there to help!
I always take my bikes here the staff is very quilified .
Very busy, but eager to help will go out of their way to get what you need or want
Great Place
Before it changed hands or, afterward?