Service staff was attentive and informative on issues dealing with my truck. The service technician was competent and serviced the truck in a most acceptable manner. I enjoyed the free wash of the truck!

My experience was great, except that this time my car didnt get washed, and I am wondering if it is because of the water shortage in Humboldt County, and they failed to give me the sticker for my next oil change, I still have the old one on there. Otherwise, everything went well.

We have purchased 4 vehicles from Northwood over the last 20 years and they have always been easy to work with. I would recommend them.

For the first time I wanted for my car to be service. Went down the street to eat lunch, returned and my car was done and washed. Doesnt get any better. Love this place.

Best customer service ever experienced from any Vehicle dealer!

Great service department, truly a great experience and wonderful care

I called them about an hour before closing asking for service questions about my Camaro and the gentleman on the phone told me it was not his problem and hung up on me

Not a very honest place. I will never buy another car from Northwood. Just saying.

Great bunch of people and great service.Have been coming to Northwood for a very long time and intend to stick with them.

What a great car buying experience! Liz was my sales rep and she was awesome. We communicated back and for for a good eight months as I took my time to purchase and she was always willing to help me every time I reached out and had a question. I ended up buying just the right truck for me--a new Chevy Colorado. Liz even made sure to help me order some sweet looking running boards and the black and silver Chevy logos that I liked so that I was able to get exactly what I wanted. She went above and beyond!My finance guy was Adam and he did a stellar job helping me explore all of my options. Adam is quite knowledgeable and was fantastic at making sure that I was able to get every dealer incentive or discount that I qualified for. Adam and Liz were a great team and worked very well together--it was a real pleasure purchasing a vehicle from them.When I (rather embarrassingly) lost both of my keys and key fobs shortly after, Brent in the service department, as well as all of the others that I interacted with were very helpful in (not only getting my running boards and chevy logos installed on my truck) but they did a great job helping me get my keys and key fobs replaced and getting me in and out of the shop quickly.The thing that really blew my mind was that Liz and Adam checked in on me when they heard that I lost my keys and they were so great at making sure that I was able to get back up and running ASAP.Not only do I now have a sweet looking truck that is totally a blast to drive but I have the memory of a great buying experience. It seems like a pretty rare experience to have the urge to rave about interacting with a dealership nowadays. Thank you Liz, Adam, Brent, and Northwood Chevrolet!

The work on the vehicle was fine. The service writer seemed angry at me from the time I arrived, like I wronged him personally.

I had a great experience at Northwood Chevrolet. I am doing research on my next car purchase and want it to be an EV. I spoke to Ash and he informed me of all my options that Northwood could offer. He listened to my questions and had very well informed responses, even mentioned he owns an EV himself, and highly recommended them. Thanks Ash for taking the time to answer all my questions. When I am ready to pull the trigger, your my guy.

Couldnt help me with my problem but did recommend a business that could.

We have purchased two vehicles from Northwood Chevrolet and both experiences with the sales department were amazing. I highly recommend this dealership, the sales and finance representatives are very knowledgeable and professional. Make sure you ask for Chris the next time you are in the market for a new vehicle.

I would just like to say Jose Cabrera helped me out so much. It was my first time buying a car but he walked me through it and I left that day in the car I wanted. Thank you for making this such a great experience Jose. Youre the man.

We just bought our second vehicle in 6 months from Chris Ringler at Northwood and have had the best experience both times. He is knowledgeable, isn’t pushy, and very attentive and responsive. The whole staff is great and we have recommended them to multiple family members and friends since our first experience buying from them. Highly recommend Chris and the staff at Northwood!

I worked with Chris. Hes great with kids and knows how to work with the financing department. I really appreciate what he did for my wife and I. WE LOVE OUR NEW TRAX :)

Our 2019 Corvette Grand Sport developed a secret sound after about 8400 miles. This seemed to be emitted from the area of the forward portion of the torque tube. Brent coordinated and Vic performed about twenty hours of labor diagnosing and replacing the torque tube assembly, not a simple task. My experience with Northwood Chevy maintenance was that they were concerned, knowledgeable and efficient. Hopefully this fix will prove long lasting, time will tell, but I felt the dealership was quite responsive.

I have come in many times to do my car shopping and everyone here is the best. Knowledgeable on the vehicles and easy to work with. We bought a Chevy Volt last year, they worked with us to get a good rate and a payment we were comfortable with. The service Department always takes great care of us as well. They looked over our older suburban before leaving for a trip to Spokane and fixed our AC very last minute. Couldnt as for a better Dealership to deal with.

Chris Ringler made my car buying experience a joy! Every other time I bought a car I felt bullied and taken advantage of. I love the fact that I never felt pressured to buy a car. Chris was very patient and answered all my questions. It is so hard to express my gratitude in a review. Northwood Chevrolet and Chris are awesome!

Ash McFall in sales was great to work with. I made several visits there to make my decision on the new Colorado. Ash was very informative to my questions each time.

Had a great experience here earlier this year while purchasing my Traverse. Had a great salesperson who listened to my needs and helped me order the exact car I need. Thank you Liz!

Sorry that others have not had the type of experience that my wife and I had on 1/26/20. I had decided to purchase a 2020 Hyundai Sonata Limited and the exterior and interior colors were not available within 200 miles of where we live. I went on Hyundais vehicle search and Northwood Hyundai/Chevy had the exact vehicle.I contacted Liz Bagnell, Sales Consultant and she confirmed the vehicle, sent pictures and negotiated a fair price. Some dealers in my area were asking for MSRP or higher due to first model year and availability. NOT! Once we agreed on the (out the door) price, then I had to convince my wife of making a 610-mile, 11-hour (roundtrip) drive to Eureka. Liz was helpful in the process here too. We rented a vehicle one way for the drive and were able to see the beautiful western shoreline, (through fog and sunshine).We had requested that by the time we arrive we would be exhausted and that we wanted to truly get there and (sign and drive). Liz and the staff at Northwood Chevy get 5 Stars just for that. Most auto closings seem to take a lifetime. As a 60+ family man, I have purchased numerous cars. The time spent purchasing this one was painless and record breaking.Another service that I have never experienced was the details and time Liz spent with us going over the features and operation of the vehicle. Sure, most dealers give you an overview, but I have never had a sales rep sit in the passenger side and go through a checklist of the major components on vehicle operation. Lets face it, once youve signed, it’s on to the next client. Liz as well as the Sales Manager were concise, professional and made this the best auto purchase weve ever made.I am a small business owner, and I know were not always on our A game. However, the Northwood team was. You always hear of the poor service, etc. I wanted to give credit for a job well done.While I scratched my head knowing I wanted this vehicle enough to drive 600+ miles to purchase it, Northwood Hyundai confirmed that it was worth it. Wed do it again!

Liz is great, she was very kind, friendly, knowledge, professional and exteremely patience. As I was indecisive to say the least :) she just answered my questions and allowed me to work through the process. She never got pushing at all and I highly recommend her... Thanks Liz, I love my new Chevy Trax LT.

Went there for engine light and they told us we needed a new turbo. Several thousand dollars. Took it to McKinlyville instead and they just reset engine check light. That was two years ago and no problem with turbo.

This is a great place! Great selection. Great people and service! The salesman Ashlee is wonderful!!

Outstanding service!

Perfect performance by exceptional people.

Jose was great to work with I can’t wait to go back in the future for another purchase!

One of the sales people, Ash, was super helpful and answered all of my many questions. I would definitely refer any friends looking for a car to them!

I went car shopping on a Saturday with my infant son n sister. I was determined to buy a car that day and thus I came prepared with the finances and the knowledge of what I wanted to test drive and the information on said car. First off, when I got to the dealership no one was around, took someone forever to finally come out and speak with us. Secondly, I was met with the most arrogant guy at Northwood Chevrolet whom just made our experience unpleasant. Not very knowledgeable about the car I was interested in and despite me having cash in hand, no one there seemed to be very motivated to make a sale. I felt as though they had a prejudice towards a single woman with an infant, whom had the knowledge and money to make a sound choice without being taken for a ride, no pun intended. The car I was considering at their lot had 41+ thousand miles in ONE year on it and it was a concern to me, something the arrogant sales guy kept trying to play down like it wasnt a big deal. It had been a rental car before, it was definitely something to be concerned about. They were unwilling to work with me on the price and honestly, I was unwilling to work with them on the price they quoted me, more so based on their poor attitude, then the car. They play superiority games there that someone with a psychology background, aka me, can clearly see right through. I wouldnt recommend this place. In the end they lost out on a 20+ thousand dollar sale based on poor attitude. I went ahead and purchased a great car at Mid City World Toyota and the guys there were the complete opposite, kind, positive, welcoming, good sports and very helpful. Save yourselves the trouble of dealing with unprofessionals whom clearly lack the motivation to make a sure sale and visit Mid City World. In the end, I went home with a great car, with very little mileage, for my son and I. :)

Thanks to Chris for being so helpful,we found the car we wanted and applied on line,the next day Chris picked us up in our new car,we signed the papers and drove it home,the whole process as done in less then 24 hours.I would recommend North coast Chevrolet to friends and family alike

My visit was very nice I got a Salesman who showed me everything I was interested in didnt pressure me to buy anyting so Id say my experience was excellent

Has very good service department, and they wash your car afterwards!

Took almost 1 month to have warranty service done on my tahoe transmission. When I got the vehicle back it was making a knocking noise. Took my vehicle to another shop and found out one of the crossmember bolts on the transmission was missing a nut. Tried to get reimbursed for having to get it fixed elsewhere, got ignored. Beware of service department.

Asked many questions about different Camaro deals and Chris helped me through each step and model. Great experience

Best place iv ever bought a truck nicest people Liz are sales lady and Adam with finance nicest people to deal with well be back everyone there treated us great hard to find people like that

Went in just browsing at cars and Liz was very helpful and patient with us!! We were super indecisive but we got the car we wanted at a good price!

Have dealt with this dealership for about 15 years & have been very satisfied. I have purchased 3 vehicles with their services & have been happy with all of them

They have a Great service department and a very helpful staff.

Very nice sales person.

This place sucks. They said quote “ I dont care about your problem” referring to a new warrenty truck. Never buy from this place. Redding will be a better choice.

Great service department!! Very friendly staff in sales!! Wouldnt take my cars anywhere else!!!

2hrs for a prescheduled oil change and tire rotation. People that came in after me left beforeme for same service. When i asked why, dude lied and said there vehicles were still there out back; i saw them drive off. What a joke and waste of my day.

I woild give 0 stars if possible. The parts department is closed and no one at the dealership can check to see if they have a chevrolet rim in stock. I dont need it installed, i just need the rim. Very unhelpful and incompetent staff. Will never shop with them again.

Thank you Brent for taking in our Silverado without an appt. And offering A free wash! From Florida and hoping to move west!

Excellent service. Just bought a second vehicle from Northwood and we really love it.

Good selection of new car and trucks, but very few used trucks. Friendly sales staff and parts people.

Great parts Department

Always satisfied with the timeliness and quality of service.

Horrible experience. I had to pay a lot of money and my car didnt even start the next hour when I picked up... So upset

Great staff, great service, great prices

I was in town for work and my work truck needed some repairs. Mark got me right in and took care of my truck. Thank you service department

Service was fast and reasonably priced.

Service department was great but we never saw a sales person. Was looking at a new truck it could not find a sales person.

Best service shop

Horrible service, mess your car up and dont apologize....... Need I say more. Worst service center ever....

The salesman are liars...the finance IS A JOKE GLENN ROSS AT NAPA FORD IS WHO TO CALL...

My favorite Chevy Dealership in Eureka CA

Disappointed for a multitude of reasons, and they could easily fix it for the amount of money I paid.

Great dealership!

Brent is the Best

Sales staff are lazy and unattentive

The sales manager in Saturday was the worst price negotiator ever I end up buying a car At another place

I like them

Awesome

Local Chevy dealer

Condescending

Very well