Troy and his amazing team never gave up on the mysterious check tire pressure light. They were professional, knowledgeable, and HONEST with me throughout the entire process. I will never take my cars anywhere else. It is difficult to find a place that truly cares about their customers like they do. Thank you!!!!!!!!
I asked Troy to inspect a 78 380 SL Benz which I was considering buying. He provided a quick review of the car and recommended certain repairs. I was going to buy the car and request that he do the work - likely well over 5K. He, however cautioned me not to do so as the parts were either slow to obtain or impossible to obtain. His integrity save me a heart ache and cost him a profitable job. You cannot readily get this sense of honesty and responsibility today. I heartily recommend this business.
After waiting several weeks to hear from the dealer about my car that would not run, I finally Towed it to Fairfax auto repair. there I had an engine diagnostic done. They told me that my timing belt had broken and needed to be replaced. They gave me several options each of which was several $1000 less than the dealer was asking. Due to the age of the car I declined the repair and decided to give it to charity. I asked them to hold the car until I contacted the charity to have it towed away. they were very generous and waited to hear from me until I contacted the charity. During this time they they removed the plates and anything else I needed from the car and wait for the charity to pick it up which was approximately 2 weeks . when I finally arrived to retrieve my tags and property, there was a very nice young gentleman there who help me with all of this. If the car was newer, it was 14 years old at the time, I probably would have had the work done, but due to its age I decided not to. Fairfax auto repair was very patient and generous in their help they offered me 2 options each of which was less than the dealer quotes. If I had known about them beforehand I probably wouldnt have been in this situation in the first place.
I cant say enough about the friendly excellent coatomer service that Troy and your team in the office extended to me. I did not have a ride home and they drove me home. After the service, which was wonderful and has my 16 year old car feeling almost like new, Troy called to see if I was pleased with the results. While in the office they made me feel comfortable and cared about and I am forever grateful to all of them. They are a quality team. Teresa
I have been using FFA since 2013 and I do not take my car anywhere else. They are honest and helpful. They go out of their way to make their clients happy and loyal. It is rare to find this type of service these days and I can’t recommend these guys enough. If you want a family environment with great honest service this is the place to be!
Shop is always responsive. Explains what needs to be done and what can wait. Estimates on target. No surprises. Excellent service. Honest business.
This is a great shop - very professional and competent - and a well run business with exceptional customer service. We bring all three of our vehicles here.
Weve used Fairfax Auto Repair exclusively for about 5 years. We have two older cars (8 and 12 years old) that are in great mechanical and cosmetic shape, and we have no desire to replace them. Thanks to the folks at Fairfax Auto Repair, they stay in tip-top shape. The team is professional, they complete work in a timely fashion, and the price is right. Plus theyre just so NICE. We will remain loyal customers!
I had my car serviced here a few weeks ago. The overall experience was very good and my car is running well.
Fairfax auto repair is changing the way I view car mechanics. I made an appointment for an oil change here based on a friends recommendation. I was not disappointed! I was able to get an oil change for my Mazda3 and the also gave it an inspection and found my rear license plate light was out and I needed a new engine filter. Overall happy with the customer service, the price and professionalism. Im recommending them to friends and will be returning next time I need some work done.
I am the proud owner of a ‘73 TR 6 — a car I recently purchased. I soon realized that merely flushing the fuel tank, which had been done before I purchased the car, was not going to solve the sputtering problem.Troy, the office manager, went the extra mile to secure a new fuel tank. He rang several times to keep me updated on the progress and stated that some carburetor work was also likely. I thought the price for the materials and the labor was very reasonable and considerably lower than another foreign car repair shop whose services I had looked into.I would highly recommend Fairfax Auto Repair to family, friends, and neighbors whether they own a foreign or domestic car.Kathleen
Fuel pump went bad on my M.B. S500.They did a great repair as always.I have been dealing with them for over 30 years and have always been very satisfied. They are the best !!
Fairfax Auto Repair has worked on several of my BMWs and has always done a wonderful job. I highly recommend them to my friends, especially those with BMWs. They know the German cars well and their work is excellent and price is very fair.
I am so glad I found a reputable repair shop to take care of my VW Jetta TDI. Personable staff. Organized software that describes the needs of my car. Good communication about scheduling my appointment and the progress of my repairs.
Outstanding customer service I cannot recommend Fairfax auto repair highly enough, they were kind enough to take pictures send them to me of the work that needed to be performed sent me an estimate prior to doing the work and asked for my approval and sent me pictures before and after showing the work that I did.The special touches were exceptionally nice to find hand sanitizer in my center consul and two cute little teddy bears in my kid’s car seats.
My car was broken down right on the street when I walked over there to get my husband some help to see if we could get it started. After taking to my husband we all agreed it was the started. They went above and beyond to help us out. Their prices are good. They are super friendly and helpful. Lifesavers.I even walked in with my service dog and no one even blinked or acknowledged her. 🤗🤗🤗I will from now on be taking my car no other place.
I would recommend Fairfax Auto Repair to everyone. They are honest and I trust them completely to repair any problems with my car. They explain things thoroughly and take the time to honestly any questions or concerns.
I’ve gone to Fairfax Auto Repair for a few repairs and oil changes over the last few years, off a recommendation from my coworker. They are always very friendly and kind, and never push random things that don’t actually need to be done! I’ve had terrible experiences with other places taking advantage of a young girl who clearly doesn’t know much about cars, and I’m so thankful they are not those type of people. They are very generous with their promotions, and again, their kindness goes a long way in keeping costumers. I’ve since moved pretty far away, but next time my car needs something I will probably still go back to them because I trust their service!
Being 2,000 miles away in Denver, I needed a trustworthy shop for my daughter to take her Jeep for service, as she is a student at George Mason. I found FAR 3 years ago and they have taken great care of her and the Jeep. Highly recommend. Great folks.
For once in a long time I have found a auto repair that was like my hometown back in the day. They were honest and very professional. The dealer told me that I needed to reseal my transfer case due to a leak and replace my rear windshield motor. They found that the transfer case was not leaking but the rear motor did need replacing. They even offered me a discount due to that fact that I am a nurse and thanked me for my service. This is the kind of customer service I grew up with and I find lacking in today’s America.
Had fast and reasonably priced service.
Great service and communication. “down home” friendly atmosphere because of Troy. Thank you, Troy!
I love them! Theyre always so helpful, and I can trust that they wont recommend anything that is not needed, and the work they do is always superb. I brought my car in for its first oil change after I bought it, and havent taken it anywhere else (Ive even convinced family to bring their cars here, I cant recommend it enough)
I just had an oil change and general maintenance done here, as well as some more serious repairs last year. The employees are wonderful, prices are competitive, and I have no complaints about the work they’ve done. I absolutely recommend them!
I highly recommend Fairfax Auto Repair as the “go to” place for vehicle servicing and repair.Through no fault of the shop, my wife’s Subaru Forester spent 10 days at the facility awaiting warranty repair authorization. That is a long time to tie up a repair shop’s floor/parking space. I was assured several times it was not an issue.I believe Troy’s tenacity in dealing with a difficult warranty company was responsible for authorization of the needed repair and once received it was completed in a timely manner.Recommended servicing was also completed and I believe the servicing costwas better than the dealership.I am appreciative of Troy’s, and the repair staffs, efforts on my behalf. My wife is now very happy with her vehicle.It is obvious that great customer service is a business standard of Fairfax Auto Repair.
Wonderful group, have used them before and will continue to do so!
Replaced warped rotors and worn brakes promptly and at fair price. Troy stayed late to ensure that I got the vehicle back the same day. I have used FFX Auto a number of times for my Jag and Range Rover. Always pleased with the service.
Love FAR - it’s a real family business. They maintain all our vehicles, and we recommend them to all our friends and family. This past week, I picked up my truck after hours, and they had a little keychain sized tube of hand sanitizer in the cup holder for me. ❤️
Consistent top notch customer service and maintenance repair. My family and I were introduced to Fairfax Auto Repair 2 years ago and have no plans of changing.
Excellent communication. They called me daily and let me know what was going on and they emailed me a written estimate before executing repairs.
Fairfax Auto Repair got my car in quickly for its mandatory Virginia safety inspection and turned it around within an hour, even though Id only made the appointment the day before. With my previous car they did good work with no upselling and a fast turnaround time. Their waiting space is clean and inviting, and they took Covid precautions seriously. Thank you Fairfax Auto Repair!
I have been using Fairfax Auto Repair for quite some time. They have done regular maintenance and fixed issues with several cars I have owned over the years. That list includes a Nissan Altima, Jeep Wrangler, VW GTI and Acura RDX. I just had them do the yearly maintenance on my VW GTI which included the DSG transmission service. Im always happy with their work, professionalism, and competitive pricing.
As always, Fairfax Auto Repair was prompt and professional with my brake adjustment and air cabin filter replacement. They always do good work, and if there are several items that need fixing, they are very good about prioritizing services; this allows me to take care of the more crucial repairs but not break the bank on things that can wait a bit. My sister turned me on to them when I moved to Fairfax a few years ago, and I cannot recommend them enough!!
We have been going to Fairfax Auto Repair for years. They were honest, prices fair, and did a good job.We recently took our minivan in for a repair. It was making a ticking sound in the AC unit.They did an overall inspection and sited areas that needed immediate remediation. My husband had replaced some the things recently that they sited as needing repair.Furthermore- what I took to have fixed was installed incorrectly ☹ I now get no air flow from my vents.I am not sure if they changed ownership or a new manager? We never had these issues of upselling before. Also - we dealt with a different guy in the past when talking through what needed repair. Definitely not the guy we were dealing with.Anyways - we are now taking our business elsewhere after so many years with Fairfax Auto.
I have been having repair services for my Lexus with FAR for over a year. I have found their technicians to be excellent and the customer service there to be better than the dealership. They do excellent work and make timely no pressure recommendations when identifying other repair opportunities. I highly recommend Fairfax Auto Repair.. Keith
Called ahead and made an appointment to drop off my car for an oil change, tire check and most importantly a state inspection. Got a quote the next day for almost $1k of work. Fernando told me I needed brakes and I told him that’s surprising, so then he said he wasn’t sure about me needing brakes - they were looking at them with a mirror because they couldn’t find my wheel lock. I said my wheel lock is in the glove box and he said no it isn’t, they checked there when they REMOVED THE GLOVE BOX TO CHECK THE AIR FILTER, which he said also needed to be replaced. At that point I said I don’t do ANY work on my car but I was curious how they’d be able to do brake work without a wheel lock and he said they would need to put new wheel locks on for an additional charge. I asked about the inspection and he said they don’t do inspections - they take the cars elsewhere - something that was not mentioned when I called to make the appointment. They’d already done the oil change so I paid for that and picked up my car. Opened my glove box, which is now BROKEN (as are a pair of sunglasses that were in there), and lo and behold! there is my wheel lock, clearly marked, in the original envelope from the manufacturer. Buyer beware.
A very nice facility and a very friendly technician oversaw my repair. Fernando was wonderful at explaining the necessary repairs and took time to answer all my questions.This place is receiving only 3 stars from me because their prices were very high. I know my vehicle pretty well and I know what parts etc cost. I’ve owned it since I was 16. I agreed to an already high price for the services I needed to put the vehicle back on the road because I didn’t have time to do them myself.After calling me back with a 50% price increase for two “unforeseen” items, I told them I could not pay any more than I already had. I paid to have the vehicle towed home and finished the work myself. I would have given them two stars for failing to put the vehicle back on the road, but they did install a few very small additional parts and didn’t charge extra for those. That did simplify the work I needed to do at home.
Great service from the get go...make a call, get an appt, drop off, fixed on time, pick up with ease...Keeping my sturdy 01 Benz running smoothly!
My experience was completely positive with Fairfax Auto Repair.
I am a fleet manager of over 250 plus vehicles for a local moving company. This shop is by far the best local shop I have ever dealt with. These guys are thorough, welcoming, kind, genuine professionals that not only know exactly how to fix vehicles the right way the first time but also care about you as a customer. Fernando is fantastic. He is always calling and updating, he is patient and extremely knowledgeable. I can’t say enough great things about this team and shop. Customer for life.
Great. Detailed analysis and upfront costing. Very professional.
As always, Ffax Auto was professional, and did good work for a reasonable price. Highly recommend!
Wonderful company. Great service at fair prices. They always explain repairs required very clearly and even directed me back to the Honda dealer to get a fix that was still covered by warranty. Honest and courteous. The kind of business I will keep patronizing.
Follow up to previous service. They performed my oil change. They also highlighted and prioritized some areas that needed attention. I will be using them in the future.
I will never take my truck anywhere else. This is a gem of a repair shop located in the heart of Fairfax. The technicians are knowledgeable and can explain in laymans terms how they are going to service your vehicle. You can tell by the cleanliness and orderliness of the facility that the owners really care about their business.
Absolute best shop I have ever used. I trust Fairfax Auto with every repair and regular maintenance that I either dont have the space, tools, time or G2 to do (mostly the G2 part). Truly honest shop - Im never sold anything that I dont need or given a line of BS and their rates are very competitive. I have used this shop for around six years and currently drive more than 50 miles to give them my business and I will continue to use them unless I move out west. Thank you and please stay honest, its refreshing.
Fairfax Auto Repair is the best garage in town! Fair prices, knowledgeable staff, and FANTASTIC work. Ive been going for a year now (at least 5 times) and have never been disappointed. The team always does a quality check on the car, letting me know what needs to be worked on and what can wait, and Dan is always happy to talk me through mechanical problems and multiple solutions. Theres not another garage that comes close
Fairfax Auto Repair is an exceptional auto repair shop. We brought one of our vehicles there and they took care of what we brought it in for but they also recommended a few items that we should be aware of down the road. They are super professional. I highly recommend them for your auto repairs and maintenance.
Fairfax Auto Repair is the best repair shop I have encountered in 44 years of owning and repairing my own vehicles. As a retired military aviator I have some technical skill/knowledge but I needed help with a rough misfiring BMW X5 4.4L engine (lot of complex potential causes). I took the car to Fairfax Auto Repair and they diagnosed and fixed the problem with no drama and for SIGNIFICANTLY less than I thought it would cost based on dealer estimates. The X5 literally runs smoother now than the day I acquired it from the dealer. Their costs are more than fair and reasonable, and the value and customer service is outstanding - no trying to up-sell, or throw technical jargon at the customer, just straight-forward candid assessments and honest work completed on time.I have also drop-shipped tires from Tire Rack that they installed and balanced and I am very happy with the results.It is not often you find a place, especially in the hyper-competitive car repair business that you can trust. The Fairfax Auto Repair Team has earned my trust - I will most certainly take my BMW (and Acura MDX) back there again next time I need help. They have my highest recommendation.
Very courteous, professional and skilled. Had a little difficulty with trying to make an appointment on the website as the calendar control goes gray and refuses to work for selecting the date.
The people at the front desk were very welcoming and polite. The prices and time it took to replace my parts for my car were also very reasonable. Ill definitely be coming back here again to keep my car alive. Very professional and accommodating atmosphere. I would definitely recommend this place to others!
We love Fairfax Auto Repair! We have been going to this great family owned business for over 10 years. I can truly say that they have the best customer service! They care about the work they do and I wouldn’t go anywhere else with any of our vehicles.Give them a chance, you’ll be glad you did!
My go to shop in the NoVa area. Pops is in the car business, so I know when a shop is trying to take advantage.Always done great work on my cars (been going here for 3 years with 2 different cars) and always charge an honest quote!Dan is very knowledgeable on many different makes and models and always very helpful.Thanks!
Troy and team are very sharp and professional and know German cars. Also an excellent value. Will return.
We have been so happy with Fairfax auto. Their customer service is amazing. They take the time to explain what needs to be repaired and why. They make it clear to those of us that are not mechanics. My favorite part is also that they will say when something is not an emergency or when something needs attention. Theyre friendly, responsive, and we are very happy with their work.
I now take all of my vehicles to FAR. I found them four years ago after asking colleagues and friends who repairs BMWs. I havent had a bad experience yet. They are accessible and will discuss options with you over the phone or face-to-face. Yet you can easily make appointments using their website.Heck, they even applied my military discount AFTER I had already paid over the phone. I simply wrote Rebecca and she mailed me a check. That is a rare level of personalized service in this day and age.
Nice people and good service. I use this shop because theyve done an excellent job keeping my 1986 Honda running. This last time I left the car, I picked it up to find a box of girl scout cookies (a note explained they offered on FB to buy from any girl scout), and a teddy bear in my grandsons car seat. He was delighted and so was I.
Very Highly Recommended. Top notch service. The diagnosis was clearly explained and a number of repair options were presented. They worked with me to put together a plan that suits my budget. Repairs were completed right on schedule. The staff is very knowledgeable and friendly. Outstanding in all respects.
I would not take my car to any place else after my experiences with Fairfax Auto Repair.I trust them completely to do the work that needs to be done and they actually tell you what DOESNT need to be done.Couldnt be nicer or more professional .
They are amazing! I have been getting my MB C300 fixed by them and they do a great job. They are honest folks and will not rip you off like the dealers.
Great service! Very communication-oriented.
These are honest people. Its great to have a mechanic who listens to you and looks at the car. Tells you what you need and what can wait. Patient, and kind in explanations and discussions. Really feels more like a partnership than a service or pure business. This alone is enough for loyalty, but their prices are also in line with other respected shops... Really cant recommend them enough. I mean... I took time to write this up!
I just cant stop talking about how happy I am that I am using Fairfax Auto Repair. I met Rebecca and Luis Hoyos, the owners, and have now taken several vehicles to them. They have been amazing in getting the work done right, but the service is so superior to any other auto mechanic that I have been to. I highly recommend them!
Best Auto Repair shop we have ever had. Just exceptional service. Dan and others have been outstanding to us.(For context, we take both our BMW and Mazda here for servicing for about 2 years now).
A perfect job! I strongly recommend this place.
Thanks for the excellent service at short notice, FAR!When my car started sputtering upon acceleration, I knew exactly what to do. I called the shop, spoke to Steve and asked to bring my car over as soon as possible.I brought my car in by 1:00 pm on the same day, and even though it looked like a busy day there, the wonderful mechanic crew were able to fix the car.The crew diagnosed repaired and tested the new coil they installed, completed an oil change and provided a 26 point complimentary inspection before 5 pm that same day. Wow! And all at a reasonable price with a complimentary coupon discount.As a single woman, I rely on Fairfax Auto Repair to help keep my car in great condition and me safe on the roads.Thanks!D. Moore
Such a wonderful and honest auto repair shop. I appreciate the excellent customer service and specialized expertise of their technicians; even for my German vehicle. I cannot express my satisfaction except for reiterating the 5 star level service one can expect to receive.
I have a 2005 C-class Mercedes-Benz, and had my car fixed and serviced twice at Fairfax Auto Repair. Working with Dan and Luis, I know that I need not to look elsewhere for my car services/problems.Dan and Luis both projected high level of professionalism and business candor. On two separate occasions, I worked independently with each gentleman. Both showed the utmost respected characteristics in dong businesses with their clients.They were always prudent and diligent with their work, and explained all procedures and requirements of a job in a meticulous yet easy to follow language. They will call you whenever they observe something critical, advise you on the best course of action, and will work with you to deliver what you need. They will not perform any work beyond your set budget unless they explain to you what they are doing and get your permission to move forward.From day one, they were straightforward and transparent about everything from labor pricing to parts requirements to procedures. And thats the single most important virtue I look for when seeking a technical service. They have always shown me considerate judgments when it comes to pricing and performing a service. Hence, youll get what your money is worth.They exhibited great flexibility working around the clients time, and will deliver punctually and efficiently on their estimated deadlines.Great place, wonderful people and excellent services.
So if you know me, you know I’m an honest person, I’m opinionated, I just tell you how it is! So let me tell you....We brought both our cars to Fairfax Auto Repair, we received stellar service! They were honest, and I even learned something about tires from Fernando at the front office. No other place to bring your car for service or routine maintenance, than to your local family owned fairfax auto repair. Just look at what we found when we got our van back !
I just bought my first car and being extremely inept in the world of cars, I brought it in unsure what was happening. The guy was extremely friendly and quickly looked at her. It took him 5 seconds to fix the issue and explained what happened. I will be going back there when there is an actual issue.Thank you so much!-First Owner of a vehicle
Fairfax Auto Repair is friendly, professional, and trustworthy! They were able to get us in with short notice and also beat the quote we got at a different repair shop. Their shop is also clean and comfortable - great if you need to wait there while they work, rather than just dropping off your vehicle.
Fairfax auto repair is excellent, theyve serviced my Mk5 GTI on multiple occasions and consistently go above and beyond to make sure Im ahead of upcoming repairs. Fairfax auto repair is friendly and fair priced, and the work is always above expectations. I highly recommend them and still make the drive to them for all my repairs even though I live 12 miles away :)
Dan and Steve are amazing staffs! Always helpful and friendly. Overall, excellent service on my car! Thank you FAR! So glad to have found you :)
I really like Fairfax Auto Repair. Probably more important, they have earned my trust. They try hard, and are successful, to provide a good job. I had one experience where something went wrong, but they did everything to fix it and make it as smooth as possible for me. So even my bad experience was a good one, if that makes sense. So to me the five stars are well deserved and I will certainly stay with these guys with both of our cars. They are simply honest, hard working people, which are hard to find these days. 👍Just updating my previous post. We are going too FAR now with both of our cars and we only had positive experiences so far.I have a transmission issue with my Altima. Based on FAR s research I found out that it is a common issue and Im now handling it with Nissan customer care. FAR didnt charge me anything, although they spent quite some time analyzing the problem and providing me information that was very helpful dealing with Nissan. Im thankful for that and will certainly stay a FAR customer, because I know that I will be treated fairly.
For the first time, I don’t dread going to get my car serviced. I’m no longer gouged with inflated dealer pricing. Dan and his team are fair, pleasant and thorough. I know my car is in good hands when I take it to Fairfax Auto Repair.
Exceptional service. Caring and knowledgeable technicians. Clean facility. Great price...especially when compared to the cost of dealer service.
Bottom Line Upfront; I WOULD recommend Fairfax Auto Repair, and the rest is my story.Was going to Mr. Tire (Burke) and after 3 failed attempts at fixing my Highlander A/C, and a lot of money, I took it to Fairfax Auto Repair. The cost of service was what I though a bit on the high side (not over the top, and still under the dealership quote) but they came highly recommended from my FB Group. They got the car fixed, and so far so good, and COLD A/C.Second (and after) that, I took my Prius in for a wheel noise, and Oil Change. I though it needed a bearing on the Front right. After the diagnose they said it was the rear right. So they also said I needed rear brakes, (Never had that done since I owned the car because it is a Prius 150K Miles) They also talked me into Trans Oil flush. So again while I think maybe the bill was a touch on the high side, I feel confident that my repairs on BOTH cars were done right, proper, and professionally. Oh Yea, my Prius is as quiet as it was new, and that Highlander A/C is still cold.I should note that the Oil Change was around $60 for Full Synthetic, and that cost is UNDER Jiffy Lube and Valvoline. Let me also make note that the rear brakes are Bosch Brand, and those are the higher end pads, so while I mentioned they were a bit high, I know that the parts were quality.
This place is awesome! For me there is nothing worse than taking my car to a mechanic. But these guys (especially Dan) have proven to me again and again that they are trustworthy and have gone above and beyond many times in accommodating my schedule and my automotive anxiety. 5++
Fairfax Auto Repair is my go to for all of my car problem and maintenance needs. They are always on time, good communicators, and I dont feel like they try to fix things that dont need fixing. I like their texting feature (easy to discuss things during the day when phone calls are not convenient) and their staff is really kind.
An honest repair place. They did not blindly go through the procedure I asked them to perform, and did a brief check up. They noticed several issues with my car right away, and clearly explained how they affected the vehicle. They took my plans for my car into account and proposed options and a clear course of action. They did not have me do anything I didnt want to, and had a fair price for service. The employees were kind and helpful. Great place!
These dear people have taken care of me for several years and have always treated me like Im their favorite aunt. Their prices are fair and their work is exceptional. I trust them and you can to.2/19/20: Fairfax Auto hadnt seen me for a while, and they called me AND sent a coupon! Steve got my car perfect for inspection. This is a wonderful shop!
Excellent service. On time, quality work at a fair price. Personal touch with customers that is welcoming and friendly. I trust them.
Consistent, high quality and friendly service. I have taken my cars there several times. Its always been easy to make an appointment, the prices are competitive, and they do very good work. What I particularly appreciate is that they look for ways to keep costs down and will let you know if something can wait, or doesnt need to be done at all. I appreciate that they follow up and make sure things went well. More businesses should operate like this.
Ive always found this shop to be honest and reasonably-priced with very friendly customer care. They take their time to show you exactly what is happening with your car and recommend only the highest priority fixes for your safety and the life of the vehicle. Its a relief to have a mechanic that I trust is not going to overcharge me for unnecessary things. In fact, I drive 15 miles to see these guys, despite the fact that there are dozens of repair shops closer to me. Dont hesitate to give Fairfax Auto Repair a try.
Fairfax Auto Repair does quality work, and they are super nice people. Usually I am able to schedule appointments for service as soon as the next day, and they have worked me in when I had a major issue that needed fixing immediately.Another thing I appreciate is that they will prioritize repairs or services, letting me know what needs to be done soon and what can wait; this helps me stay on budget and keep my car in good repair.
I am very grateful that places like this still exist. I have taken my car here several times and it is always been a pleasant experience. One time, my brakes started making a loud scream. But, on the way to the shop, the noise suddenly stopped. I asked them to make sure everything was still OK since I was taking a long trip and didn’t want my brakes to fail in the Maryland/ West Virginia mountains. At most other shops I’ve been to, this would’ve been the perfect invitation to sell me a brake job. Instead, after road testing the car and looking at the brakes, they told me that they saw some mild scoring and that a rock had probably gotten caught in the brakes and subsequently fell out, and that the scoring was not enough to worry about. They didn’t charge me for the diagnosis and did not try to apply any scare tactics like I have gotten from other shops (especially about brakes). It has been around six months since then and my brakes have given me no cause for concern. At other times, they have recommended work to be done, but told me that there was no hurry — again, no scare tactics, no “I really can’t let you drive the car out of the shop”, etc that I’ve heard before from other places. I very highly recommend this shop and will be taking my car here exclusively.
Didnt talk down to me and took every opportunity to help me out with fair pricing as well. Simply put, so long as I am in the area that will continue to have my business.
A friend recommended Fairfax Auto Repair so I thought I would give them a try. I was pleasantly surprised at the friendly and honest approach they take in their dealings with customers. I dealt with Dan and Katie and they kept me informed at every step of the way as they looked over and repaired my car. They definitely went the extra mile to make me a happy customer.
These guys were so nice and helpful and they investigated my issues without just assuming the check engine light was due to the whole system being faulty. They treated me very respectfully and I really felt great about the experience.
I was taking my car to the dealership and they suggested major repairs based on a set timeline. I brought it in to Fairfax Auto Repair for a second opinion. They took a look and told me that repairs dont follow a schedule and didnt think my car needed all the repairs suggested. They explained everything well and were very courteous, I would highly recommend them.
I’m extremely pleased with the service I received from Fairfax Auto Repair. You get the attention to detail and kindness of a small family run business, at a reasonable price. Service Technicians are very knowledgeable and have extensive experience with foreign cars. My BMW was in good hands. Will return.
My husband and I have used FAR for both our Acuras. Theyre very professional and Friendly. Although they stay busy, that do a good job and getting you in and out. They have a cute & quaint waiting area. They gave a 2and opinion on my car that required less work than previously quoted by Acura; they saved me thousands of dollars. We trust them with our cars.
A small auto shop with a small parking lot that is always crowded because of how good they are at fixing cars and just being honest mechanics. Best automotive shop I have found since moving to Fairfax 2 years ago.
This was my 4th visits to this shop with my two vehicles. So far so good. They continue to tend to my specific requirements for my diesel Jeep. Services are priced very competitively comparing to the other shops in the ares. So, this might as well be my to go place for most of my car care needs for both of our vehicles.
We needed the car to be done by 10:00 AM the next day as we were going out of town. FAR was busy as usual but they accommodated our request and the car was ready at 9:30. As always they do excellent work and great customer service.
Great service. Competent, efficient. We love Fairfax Auto and appreciate how they help us maintain our older cars! Trustworthy, helpful, accommodating - we trust them implicitly.
Used this place for a while until they tried to charge me a absolute insane price on some work for my vehicle. Took it elsewhere and got great service and the maintenance AND paint done for half of what they wanted just to wrench on my car. I can no longer recommend anyone go here.
The people are very friendly, professional, & knowledgeable. The car now runs great and the price was right. It was overall a pleasant rewarding experience. Good & honest mechanics are rare
I’ve been coming here for years, and love the fact that I am supporting a small, local business. They always thoroughly check my BMW and give me recommendations for repair, but are always honest about what repairs need to be performed during each visit and what repairs can wait until later. Their prices are better than the dealership and I never have any issues getting an appointment.