I had a wonderful experience with Rachel. She was informative about the various mattress and took her time with finding the right one for me. Dereck, the manager, was also super helpful with closing the deal. I am so happy with my mattress and the accessories. Thank you both for your great customer service!
Rachel was OUTSTANDING! I have never experienced better customer service. She was incredibly helpful and efficient. As she helped me find a specific box spring, she found one at another store. Cory helped me as well. They both provided teamwork and placed the customer’s need as the priority. Thank you again for helping me today and allowing my son to have a good night’s sleep tonight!
Rachel customer service was excellent. From the Bed Match system to find the right mattress to the ordering process. I highly recommend.
Rachel was AWESOME! I hade a great experience with her. She was very professional, knowledgeable and thoughtful. While I was at the store, another lady stopped by to say thank you to Rachel and how she and her husband are very happy with their purchase and their experience.
Mr. Yassin is the most amazing man! He is incredibly patient, has so much knowledge about mattresses, and I had all of my questions answered. He knew exactly what I was looking for as I have suffered from lower back pain.I HIGHLY recommend Mr. Yassin for any and all of your mattress needs! Please let my glowing review be your reason to visit today!
I moved recently and was recommended to go see Rachel at Mattress Warehouse from a friend. From start to finish, my experience with MW was amazing. Rachel was patient and knowledgeable, giving me multiple different options to see what fit right. I ended up purchasing a Nectar under Rachels guidance and it has been by far the best mattress I have ever slept on. The delivery and set up was very quick and easy, it was so nice not having to worry about the logistics. Thank you to Rachel and the MW crew for making this such an easy and wonderful experience for me.
Our experience buying a new bed was low stress and very informative. Rachel was very helpful and not pushy. Our options ranged significantly in pricing - but no pressure to buy the most expensive.
Rachel and Ashley were wonderful. A great help, very knowledgeable and helped us find the perfect mattress!
I was helped by Rachel here at Mattress Warehouse, and we found my perfect mattress in less than 5 minutes. The process was quick and easy and extremely efficient. Felt like I was laying on a literal cloud. Everything was so high quality and personalized to me and the way I sleep. Always coming here from now on! Thank you Rachel!
We bought our mattress today after working with Rachel and Ashley. They were very experienced and knowledgeable and we were able to get the perfect mattress for our needs. Thank you for all your help.
What can I say…. The staff here is great! They provided the best options and gave me time to think about my decision. Everything from start to finish was a smooth!
This is the second mattress we bought from this store. We love Rachel! She is very helpful and knowledgeable.
I came in recently and was extremely pleased with the assistance I received from Rachel. She took the time to bed match me. She walked me through all my options. She hooked me up with perfect mattress for me. I have never slept better. Please if you need a new mattress, ask for Rachel. She knows her stuff.
Outstanding and friendly service by Rachel! Highly recommend this location, process was swift and easy!
Rachel was fantastic! She helped us assess our needs, showed us options, and addressed all of our questions. In addition, super friendly and made us feel at home. Do yourself a favor and ask for Rachel!
Had a GREAT experience here with Rachel! Called to see what they had available and within a few hours were able to come a pick it up for a great price I couldn’t find anywhere else. Will be recommending this place!
Had the best experience with Rachel!! Ive been having back issues for years and never have I gotten a better education on mattresses! She was so helpful and tending to my specific needs and now I sleep like a rock. Finally. I just want to extend my thanks to her again and how professional she was during my whole experience.12/10 would always recommend. Ask for Rachel!!!
Maria was very kind and helpful! In and out in 20min and got the perfect mattress. Thank you!
Found exactly what I was looking for right away, did not waste anytime in helping me! Super nice and friendly!
Loved working with Rachel! Such a great experience and can’t wait to try out our new mattress!!
Bought a bed set today and met Rachel who was a huge help! She took me through the store and made sure I found the right bed fit for me. Anyone going to this location should ask to see Rachel because she make sure you get the best bed for you.
Rachel was so helpful in finding us the perfect mattress and making sure it was delivered within our timeframe. Would definitely recommend this location.
I am very happy and satisfied with my purchaseRachel was the best and kind and understanding person and her customer service was so professional she listened carefully and gave us what exactly we needed.and better than that she help me to change my order after they delivered to usI am so happy and thankful for her and appreciate her so muchIf you need a good customer service she is your person.
Great service. Rachel was super friendly and helped us get the mattress we needed.
This was a very good experience from start to finished. The have tech to show what bed you need and got an amazing bed. Rachel was amazing and gave us all the discounts and extra. I wound recommended going there if you need a new bed.
Came here the other day with my husband since we were overdue for a new mattress. My husband has back problems, and with the help of our stimulus checks we were hoping to find a mattress to help with his back pain. When we walked in the store, the store was clean and staff was friendly. Rachel, however, was amazing and a huge help in finding us the perfect mattress. Any questions we had she was able to answer, she was very knowledgeable of all the products, and definitely made me feel like we made the right choice about the Serta mattress we ended up going with. Last night was the first night of my husband and I sleeping on our new mattress and it was amazing!! Thank you Rachel and Mattress Warehouse!
Mekdes was amazing! She helped my husband and I find two twin XL mattresses that fit into our price range. Mekdes was never pushy which is something we were worried about as some mattress stores can be. We can’t wait for our mattresses to be delivered, thank you Mekdes!
Rachel is amazing. Super helpful and takes the time to understand your needs. Highly recommend!
Rachel was great! She directed us to mattresses that were in our price range, didn’t try to sell us anything we didn’t need. We were in and out in 30 mins!
Great service! Patient and understanding! Great price!
My husband and I went to this particular mattress warehouse. The entire staff is extremely helpful, knowledgeable, patient and professional. Madina helped us to picked the best mattress based on our special needs. The experience was amazing! If you are looking for quality and great service go this place.
Love their customer service. They really work with me and my partner on what kind of matress we looking for.
Great customer service like it👍rachel is the best
Very helpful sales people. Never quite sure about pricing for these places but I didn’t find much better after shopping around.
We purchased two new mattress sets and were very pleased with the service. Andrew and Rachel both were well informed, knew their product lines, and made the purchase easy and stress free. Also delivery was easy and on time. All around great experience.
We bought a mattress on oct 2020, they offered to match the price at any time and give 50% back.On black Friday 2020, the mattress was cheaper so I call them and I got a confirmation with the amount of money that I will get back and I still have nothing.I keep calling them and they said they already send the money, blaming the bank, so I asked for the transaction number so I can claim it directly with the bank and they didn’t give me that information, the lady said she will talk to someone to se what happened.Don’t trust on deals that they offer because they don’t do it.My next step it’s to call the better business bureau.
When you do business here DEFINITELY ask for Andrew!!!! He was very helpful over the phone and worked with me to find a great deal and was beyond helpful with setting up a convenient delivery. I purchased a mattress, boxspring, and bed frames and Andrew promised me that everything will be delivered in tip top shape and set up accordingly. I could not have asked for better and accommodating service. In the future I will definitely be bringing my mattress/ bedding needs here.
This was my first time at this location and Andrew was the one that helped me. He was nice, caring, and he knows how to make you feel comfortable in picking the right matress. I had a great experience buying at this location. I will come back!
I want to appreciate Marshall, for his excellent customer service and for being very helpful and friendly choosing the type of mattresses for my kids. The delivery was smooth and efficient. Affordable prices that beat other places. Definitely coming back. Thank you Matress Warehouse of Fairfax.
Do not go anywhere else for a better experience and quality. See Andrew because he makes the difference. So knowledgeable and customer focus and nice. Very patient with you and understand the importance of picking the right mattress. Thanks Andrew!!
MS Kelly give me good deal.She very nice kind for customer dealings very good Im recoment for MS Kelly.
Ray provided excellent customer service. He was very informative about the differences in types of mattress and how that affects sleep. He helped me narrow down which mattresses were both within my budget and the best fit for me. I feel very satisfied with my purchase. Highly recommended!
Andrew was very helpful in picking out a mattress that met my needs. Would recommend him for anyone looking to buy a new mattress.
We bought our mattress here after looking for the past few months and scoping out the best deals. Ray greeted us and helped us pick a mattress that was both comfortable and within our price range. Hes very professional, polite, patient and knows his job very well. He was able to give us a lot of information about all the beds he sold. We bought a mattress and a base, and had it delivered the next day. I couldnt believe how fast they had it in our house.Dont hesitate to check this place out. I went to about 10 different furniture stores and kept feeling that I wasnt getting the right bed for me.
Andrew was very helpful! Dude helped get everything squared away with no issues, even managed to pull up a deposit I made a few years ago 🥴🥴🥴 don’t judge I forgot 🤷🏽♂️🤷🏽♂️🤷🏽♂️😂😂😂 anyways thanks for your help dude!
Madina’s customer service and knowledge of the products were exceptional.
I got amazing service from Andrew when I bought my mattress in early August. He even went out of his way when my base was delayed to fix the problem and now I am getting it earlier than I expected! I 100% recommend this store and Andrew! Go see him for your mattress needs!
Unparalleled customer service. We purchased a mattress from Mattress Warehouse a week ago and went back today, 09AUG2020, for pillows to complete the new setup. After hours of research, I went in to pillow test - already thinking I knew what I wanted. Turns out I was wrong. Unsure of where to go from here, Marshall helped me and the girlfriend pick out our perfect pillow match, which turned out to be a pillow we had never even considered nor heard of. The results were spot on. Not only did it match exactly what we were looking for, after digging further - I like to be certain, the online reviews for this pillow brand and series matched up as well (Bedgear Storm Series). Marshall was very patient and amicable, as we tried out a lot of pillows during out visit. We swapped stories back and forth as time passed and not once did we ever feel rushed or pressured into purchasing. Marshall & Mattress Warehouse even price matched a better deal found through another retailer - no hesitation, no guilt trip, no haggling. The whole experience was terrific.
I would totally recommend this particular Mattress Warehouse because of the 2 agents that work there, Rachel and Madina. They were the best sales people I have ever dealt with.
Had a great experience here. Andrew the sales person was very knowledgeable and helpful. I will be recommending this place to all my family and friends.
Rachel was great.
Marshall is fantastic! Knowledgeable, helpful, and great to talk to!
Andrew was incredibly professional and helpful in finding us the best need for our needs !!!! We highly recommend him!!!
Andrew was great and helps us get what we needed when we needed it. Thanks, great job.
My fiancee and I went shopping here since we were tired of shopping online for mattresses. As soon as we came in, a gentleman named Robert assisted us, guiding us and recommending a bunch of mattresses until we found the perfect one. Robert was a great help, thanks to him we found our perfect mattress and found out the kinds of mattresses best suited for us!
Andrew was very helpful and pleasant to work with. We ended up getting a very good deal on our mattress
We went here in search of a new mattress and frame. Robert was the best in helping us. He got us to lay on the bedMatch which helped us find the perfect beds. Robert showed us all the beds on our list and in turn helped us find the best one for us. He was going to throw in a bed frame for free but we didn’t need it so he threw in a mattress protector to help us retain our warranty.
I was so happy to be able to get exactly the mattress and support for under it that I needed for the price I could afford. Ray was extremely helpful, and even arranged for me to have it delivered the very next day also! I have bought all my mattreses there the past 20 years and was especially pleased by the service I received this time.
Purchased on Saturday, delivered on Monday. Salespeople were very friendly and professional - thanks Ray. CTS Delivery personnel were prompt, courteous, professional and skilled. Loved the automated delivery notification alerts, even gave a 10 minute ETA from a 3 hour delivery window. Very efficient.
Ray is THE man!!!! This is our second time with Ray and he is phenomenal. He knows his stuff, no uncomfortable pressure you get from other sales reps. He has our family business.
Andrew is an awesome associate! He helped me pick out the best mattress!
Marshall was very helpful and we found a great mattress for our daughter at a good price
Absolutely amazing. I came in to buy a bed for my new apartment and Lamar was awesome the whole time. Very friendly, helpful, smart, and attentive (and not a all pushy which I greatly appreciated!). He truly had my best interests at heart. For him it was about helping me find the right fit for me, not trying to make the biggest sale. I was really nervous about this purchase but he didnt just make it easy, he made it enjoyable. Patrick was helping out with paperwork and made sure I understood exactly what everything was. I seriously cannot recommend them enough. Thanks Lamar!!!
Experienced an excellent service, especially from Robert. We had a chance to experience the sleep posture/habit analysis which was really cool and fun. Robert showed us all the most suitable mattresses based on the Analysis. Great place to buy a new mattress.
I came here yesterday and met a very kind, smart and helpful gentleman named Patrick. He helped me when he really didnt have to just so i can have a good peace of mind. He securely strapped down my queen size mattress not once BUT twice to ensure my safety for my long travel home which was about 75 minutes. He also skilled me on smart tips about mattress care and how to travel safely home with a mattress on the roof of my car. THIS IS TRULY THE BEST LOCATION. They care more about YOU than what your spending. I recommend this location above all!
Robert was our salesman and he was very knowledgeable about the different companies and mattresses. He was very patient while we discussed our different options and chimed in when appropriate. He was never pushy about a product or mattress. We really enjoyed our purchasing experience here and would highly recommend it!
Was very pleased with Ray the sales person.Customer service oriented.Knew the mattresses that was best for the customer. End result was five star service and sale
Robert, the associate who helped me pick my new bed. He was very helpful giving me the best price possible on the bed and adjustable frame. He went above and beyond to try to get me 60 months financing but was unable to due to new company policy but he did all in his power. He explained all the warrantys in detail to me. Great service would recommend to buy from this mattress warehouse.
Had great service from Andrew today! Highly recommend!!
This was incredibly wonderful. My fiancé and I keep looking at each other thinking about how great that experience of buying a mattress just was. Ed was fantastic. He respected our budget and was extremely flexible and kind towards us. He fielded all of our questions with ease and was not pushy at all in the whole buying process. He is also a great conversationalist! We had a blast just talking to him. Overall— you will not be disappointed by this business. They excel in quality and affordability.
A wide selection of firm to soft mattresses.
Lamar was AMAZING. He definitely comes off like he doesn’t care about making a sale but he knows his stuff. He showed me an amazing mattress within my price range and didn’t try to push me to something I didn’t want. He stopped me from getting a pillow that was cool and hip but didn’t actually help with my back alignment. Best experience ever!
I had read great reviews about this location (Fairfax Lee Highway) so I was happy to find that the store exceeded my expectations. Brent Frye (thanks again!!!) warmly greeted us and proceeded with this really cool, computerized bed selection system that narrowed down the mattresses according to my needs. Brent had a thorough knowledge of each mattress and brand and helped us to navigate to the best ine. I was really pleased with my final selection and my mom was happy too. If you go, ask for Brent. He is super sweet and knows his stuff! We also went during the July 4 holiday sale so we got a great deal. I would highly recommend shopping Mattress Warehouse.
After looking at multiple mattress companies and stores, we finally found the right mattress with the right help. Alex helped me over the course of multiple days and made sure that I made the best investment. He wasnt pushy and didnt try to constantly upsell, but instead made sure that I made the best decision based on my needs. Thank you!!
Robert is very patient and thorough and professional. He was able to look up information from my previous purchase. Thank you!
No pressure sale. Very nice staff and helpful. Delivery and setup was great. Recommended this store to friends.
It was the positive reviews that brought me to this Lee Highway store when I needed a twin mattress that could do the job just fine while not costing too much; now Im joining all the positive reviews here to testify the great experience shopping at this Mattress Warehouse. I had the pleasure to work with Patrick, who has been extremely professional, informative, knowledgeable, and considerate. He was willing and able to creatively address my particular needs while keeping it under my budget. I would definitely want to become a returning customer in the future when shopping for higher-end mattresses, and I would highly recommend this Mattress Warehouse store to anyone who value quality services as much as quality products.
Patrick was great! He is not like some used car salesman selling mattresses.No pressure, no BS, gave us all the time we needed to make a good decision.If youre looking for a bed, give look him up!CDC, Fairfax
Mattress Warehouse on Lee Highway of city Fairfax is a chain retailer for branded mattresses & accessories, plus bunk beds, futons & headboards. They are offering wide selection of sleep products like pillows, sheets, mattress protectors, bed frames, platform beds and more. All products are first quality, brand new and factory sealed by the manufacturer. One can find a mattress that is comfortable, supportive and affordable. They have a mattress for everyone!
Very nice and informative people working here. Lots of choices as well and a bed match system which helps you pick the perfect mattress!
We are still at the store and were so happy with our experience that I wanted to give this review ASAP. Ed was so well spoken, informed and professional that we knew we didn’t need to go anywhere else. We got an awesome bed at a great price and couldn’t be happier with the whole experience. We highly recommend the store and Ed!
This is the best mattress experience. Lamar makes sleeping an art. I had been searching for a new mattress for months! Lamar and his trainee Patrick made this a really pleasant experience and I am totally satisfied with my purchase. Amazing.
Outstanding service Patrick.Took time to educate us to make best decision.We love our bed and even got a great deal for customer loyalty!Impeccable respectful service the best at Matress Warehouse with Patrick leading way.
Had a great experience shopping for a mattress. Ray was extremely helpful did an excellent job of explaining the differences between the mattresses.
Ray was fantastic to work with and was super patient with us while we tested a lot of beds. He was able to help us understand the differences in products between ones in his store and ones in other stores.
Mattress buying is never fun and you should expect the usual: sales pressure, some inconvenience, and be willing to haggle (Ive found that the price can come down 20% from list anywhere I go). Accepting that makes the process less painful. Everyone should be prepared to simply walk away if youre not sure - the sales guys will do everything they can to keep you in the store... thats their job. You have to be the one in charge.MW worked with me on price and was able to come down about 20% which was a goal for me. The mattress was special order and took twice as long to deliver as I was originally told (told one week - it took two. not a big deal. the mattress manufacturer took two weeks, not MW). Once the mattress was available, the delivery guys showed-up on time, were fast and professional. The delivery experience was the best part - compared to other mattress stores the delivery guys were top-notch.
The BEST experience I have had buying a mattress. The highest kudos to Ed and Robert. They were professional, knowledgeable, personable and fun. It was a fast process. Definitely recommend.
Really great customer service they show you what bed is good for you Ray was the sales person that helped me. Went to several stores before, but here we got treated great
We were greated immediately and were directed to “Bed Match” which is a system that helps you and your partner pick the right bed. Great experience and price. This is the second purchase from this location and Robert took great care of us.
Awesome place and staff. Very helpful, nice and answered all of our questions.
Ray was great and brought up our old orders to select our new mattress and box spring. Our fourth mattress purchase from this store. Couldn’t be happier.
Wonderful service! Lamar was a great salesperson! He didnt pressure us to buy the most expensive mattress, he knew the products, and he gave us a great deal on everything (the mattress, pillow, mattress cover/protector, and delivery!) I highly recommend this location.
Great, knowledgeable staff. Loaded the bed and box spring into my truck for me and tied it down. In the rain. Thanks guys!
These guys are very helpful. I needed a small product that is not for sale any where and they gave me the item from their overstock, without any sale. Will definitely bring my business here when I need to purchase a bed.
We had wonderful service at the Mattress Warehouse store on Lee Highway. Ed and Robert were VERY helpful. The mattress we ordered was too firm, and they helped us to make an easy exchange. We are totally satisfied with our new pillow top mattress.
Husam and Chris were a great help. I had a problem with my delivery and they upgraded my mattress to a better one for the same price I paid. Great service!
Husam was absolutely the best! Very knowledgeable . Very nice bed match is amazing. Thank u for a great buying experience!!
It was great experience. Thank you to Husam you were really really great!! This place is awesome! Prices are great ! Clean and nice too!!
Robert was very helpful and informative. I am very pleased with both the quality of service and my new mattress. Thank you!