The customer service at this location is the worst I’ve ever experienced. I’ve been a customer of Brighton for many many years and have never been treated with such disrespect and been soo uncomfortable in a store. When I walked in to return an item I was asked to wait for Linda to return from I assume break. The moment Linda approached me she was rude and condescending. Instead of respectfully explaining the store return policy she rudely told me that I couldn’t return my items because I didn’t have the original paper backing the jewelry came in or the boxes. First of all who keeps that stuff and how much would it cost a corporation to print out a new tag or put the jewelry on a new piece of paper. Her demeanor and respect for another person especially a customer throughout the entire process was appalling. Everyone in the store was looking and I was made to feel like I had done something wrong. She acknowledged that the items had not been worn and contradicted herself several times by first saying she would make an exception and then decided not to. She then told me to call customer care at Brighton and if they told her to do it she would. When I called the customer care representative said she could not tell the store what to do and would call Linda. When Linda got off the phone with customer care I asked her what the outcome was. She rudely said they will call me back. Linda needs some serious customer service training. If she’s the supervisor there I can’t imagine how she treats the employees! I will not be returning to this store and am very disappointed that Brighton employees such disrespectful individuals.

Cute things. If I carried a purse they have one I would carry. 😂👛

I am so disappointed in the customer service at this location. I have been in twice this summer and both times I was not acknowledged as I came in the door nor during the wait for someone to notice me and help me. I stood politely and even browsed and shopped while waiting and no one even noticed me. I was shocked and decided to leave and buy jewelry at the Macys near by. I love the quality and look of Brighton jewelry, Im just so upset with this particular location.

Great store with beautiful jewelry. Lots of sparkles for the bling-lover. They have wonderful sales consultants who help you find the right item for what you are looking. The store is brightly lit that helps show off the jewelry and accessories they sell. They offer you water and cookies while you shop. Their gift with purchase items are very nice when they have them. Of you need your items gift wrapped they will do that also. Great shopping experience!

I got dragged in but treated well by staff

Patty is gives you excellent service. She is warm, patient, and attentive. The selection is great and if they dont have it, they will order it for you.

Super friendly. Brings back wonderful memories for my beautiful wife. Thank you!!

The staff is super helpful in this location. They are trying to get to know their customers and build a relationship. They always go above and beyond trying to help you find what you are looking for.

My wife loves this store and the staff is always great, especially Karen!

The service here was horrible. It took them about 30 mins to even acknowledge my presence in their store. One of the sales associates walked passed me almost bumping me several times, and still said nothing; And even took someone else before me, that walked in the store 20 mins after I did. I didn’t say anything, just stood patiently and waited. I wanted to see how long it would take for someone to help me with some items that I wanted to purchase. Anyways, they lost a customer today.

Love, love, love this place and the service matches the quality. Free bottles of water, and often fresh cookies, for customers.

Girls are super friendly and always willing to help you. Karen is amazing is Linda the manager is awesome!

Quality merchandise and service.

There are many fancy items that women over 40s will like.

There is a store in Fairfax Oaks Security.Good value for money.