Unfortunately the stories of this place having bad customer service is correct. Mom bought a car from them, had issues trading her car in, had issues with the locks in the car not working properly, had issues with them sending a bill (then charging us a late fee because they forgot to bill us.) They DONT call you back. Buy HONDA. Its across the street with better customer service and better quality vehicles.

***Buyer Beware*** Do not buy Hyundai. This specific location has terrible customer service. Hyundai will not honor warranty FOR A KNOWN ISSUE if you are a mile past warranty or second owner. This dealership will not fight for you to keep your business. We were lucky to even get a call back from Hyundai North. My wifes car is a 2011 with

My experience at Superior Hyundai North has all been positive. Although I had scheduled maintenance work to be done in October, when I had a tire problem in September, I was taken right in. A new tire was ordered, and while waiting for the tire, all of my scheduled work was completed. Now I am set until February. I am very happy with the quality workmanship, and the personnel.

Wanted to test drive a new Sonata N-line and the guy I talked to was very nice and informative about the car.

Wrecked my car, and like most people, I dread the car shopping experience. Jumping through hoops, hitting multiple lots, test driving multiple cars and just hoping and praying you arent getting the runaround. Well dealing with Superior and in particular, Ken Land, was quite the opposite experience. Easygoing and very knowledgeable about the vehicles, he made the experience as painless and stress free as humanly possible. Id highly recommend going to Superior and dealing with Mr. Land the next time you are in the market for a new vehicle! Thanks again!

Chris Blanton sold me my first new car here. He was wonderful and walked me through every question I had and made sure I got the best deal possible. 10/10 customer service, 10/10 professionalism, 10/10 overall experience. Thank you superior Hyundai north for having such a great salesman on your team, and every else on your team was friendly and helpful. If your looking for the best rates, best service and best warranties for a vehicle this is the place to do it. Go visit Chris and he will get you right.

Alana at Superior Hyundai was very helpful in getting me into my new 2021 Hyundai Elantra! I previously got my used 2010 Tucson SUV from there about 5 years ago and I never had any problems with the SUV. So I new when it was time to get a new car, I HAD to go back to the place that treated me good the first time Superior Hyundai North! They will get you right!

Working with Chris was great! Its good to see a young kid who isnt afraid to get out and work for his money. As a former car salesman myself I can definitely say it was a great experience and all of my needs were met. Thanks again to Chris and Matt for the new Santa Fe

I absolutely LOVE my 2018 Sonata turbo! Ken was very helpful and super friendly to work with. He made sure everything was perfect. I can’t thank him enough.I tell everyone that asks about my new car that buying from Superior Hyundai North was a great experience.

Chris Bosse was our salesman for our new Santa Fe. He was very informative and helpful during the purchase. He made us feel very comfortable in the dealership, during the buying process. Before we left with our new car, he went over all the buttons and features the Santa Fe had.Unfortunately, we had an issue with car after the purchase. But, the general manager Mitch stepped in and resolved the issue. He went above and beyond with his customer service to ensure complete customer satisfaction. We are very happy with our very first Hyundai purchase at Superior North with Chris Bosse and Mitch.

Be careful doing business in the used car area. My mother and I went to look at a single car we were interested in, and when we got there, the pictures on the web site did not properly depict the full condition of the car. As we were trying to leave the manager came out and tried to get us to look at other cars. We expressed our disinterest in any other cars and commenced to leave. At which point he attempted the stall tactic. Not cool, and.not doing business with you.

The best place to purchase a used car! Ken goes above and BEYOND to help you find the perfect one! My whole family has shopped this lot and has always left satisfied due to Kens amazing customer service. I will always shop here and with Ken!!

Sales associate, Alayna, was phenomenal and the best! I have no complaints in that area. However there was a mistake in the leasing process, and I’ve been having to call, and do so much unnecessary foot work to try to figure out if the issue will be resolved. Many calls and messages left, only left me with no callbacks, or any concern, until I went to the general manager. Very hard to get ahold of these people, and they seem to put you on the back burner at times. Customer service IN PERSON, is great. Over the phone, it’s a disaster. With that said though, I LOVE MY NEW ELANTRA.

Alayna is THE BEST! She was so sweet and helpful and truly cared about my experience at Superior Hyundai North. She helped me find the right car that was in my budget and perfect for my daily driving needs. Everybody else there was wonderful as well. Lamonte, Chris, Aaron, Gary and Karen all were great! No complaints at all and I highly recommend this dealership!

Jason Markley was able to get me the exact color and trim of the vehicle I was looking for in a timely fashion. I have only had the car for a litter over a week, but my experiences have been great thus far. I hope in the years to come I can say the same things!

I was very pleased with the ease of the lease process when I purchased my new Tucson last year. Flash forward one year and due to running over a key, I have to have a tire replaced.You would THINK that would be a simple fix. The whole ordeal has been time consuming and frustrating. The communication in the service department is SERIOUSLY lacking. Please think twice about using the service department.

The team a Hyundai Superior North turned an unpleasant situation into one that has re-solidified my decision to buy all of our cars here. Jeremy Guenther, service manager reached out personally to solve each issue we had in a courteous and prompt way. More importantly he delivered on his promises and went above and beyond the call of service to fix some minor issues that had dragged on. The service department has a great asset in him.

It was fine. Took little longer than I expected. Not a big deal.

Poor customer service and hospitality by the sales department (name of the sales person: Brad). I had called to make enquiry to ask about availability of SUVs. I was told that there was stock.When I reached there in few minutes, the sales guy told that there is no stock anymore. He just left us standing at the door instead of being welcoming without giving any additional information. Simply wasted our time.

My buddy bought himself a Hyundai Sonata a year newer than mine low mileage in beautiful shape

I have been to 3 other dealerships searching for a car. Alayna has by far been the most respectful and courteous person I have worked with. Never once did I feel pressured to purchase a car from her. I would recommend requesting her when you walk in.

My husband and I went to Superior Hyundai last week to look at a car that was posted on Facebook market. Unfortunately, when we got there the car was sold! Of course, my mind wasnt on any other car or the car lot any longer!! Alayna Jackson greeted us and talked with us like we had known her for years! She is very knowledgeable about every car that was on their lot. She didnt pressure us and she was straightforward with us. I left the lot with a 2014 Kia Optima and I have a great warranty!!! Alayna, THANK YOU!!!

Very nice but have taken over 4 weeks to get back to me about my car.

Chris was awesome! Continued to help me out even after my purchase with random questions. Thanks guys!!

Have never gotten pressured by their service team during any vehicle maintenance appointment after buying my car and a sales rep helped set up my bluelink trial

I came just to look and ended up leaving with a car that I love. Chris Blanton was knowledgeable of the cars and helped me find the perfect fit!

Jason treated us so well when it came to car shopping! He was patient even though we came close to closing and was happy to stay later to make sure we got everything we wanted. He even went above and beyond when we found a random spot of rust a day later and had my car scheduled for repair within a week. So happy with our experience!

Jason Markley is absolutely one of the best salesman ever. He will go above and beyond for his customers. Highly recommend!!!!

I worked with Ali on my purchase of a 2020 Sonata. Her and the manager Jason were polite and helpful and definitely not pushy. Im super happy with the car and the deal I got. My wife loves the car and is going be shocked how much of an upgrade it is. I would recommend this dealership to anyone in Cincinnati.

Ive heard dealership horror stories my whole life in the automotive industry. For this reason, I have never taken a car to a dealership - only valvoline or a real repair shop. Well I have a car under warranty now, so I had no choice but to bring my car in. The car needed 3 hours worth of work and I was very specific about a noise that it was making that needed diagnosed. I dropped it off on a Thursday, and never got a phone call so Friday morning I call and it took me 3 hours to get someone on the phone who knew about my car. The work was done but nobody ever called and it was too late to get a rental so my wife ended up not having her car over the entire weekend. Its now Monday and because they didnt capture the correct information from me over the course of multiple conversations, they still have the car because they didnt diagnose my concern correctly. I called today again for a follow up and was told that someone would call me and leave a message because I work 3pm-2am and guess what? No call, no text, no anything. The entire team at superior should be ashamed of themselves, its very clear they are all there for the paycheck and nothing more. Jeremy the manager attempted to pin the blame on me when they didnt get the car done. Sorry that your online agents didnt relay the proper information AS WELL AS the person I spoke to on the phone during scheduling. I told them both the same information I told you, so just add them to the list of unhelpful jerks that are employed there. My guess is they cant replicate my concern and I never get my car fixed. At this rate, Id almost rather pay a real shop to do the work rather than get free warranty work from these imbiciles.

Chris Blanton helped my sister out tremendously in her first “new” car purchase. We came in looking at a used Subaru. He mentioned something about an SRX within budget and we signed the paperwork shortly after a test drive and asking some questions. He streamlined this normally dreadful purchase and I can’t recommend him and Superior in general highly enough.

I have always had a good experience at Superior Hyundai North. I just bought a 2019 Hyundai Sonata. Chris Blanton helped me to find exactly what I wanted. He also explained all of the features that this car has.

Chris Blanton is absolutely amazing at his job. he is the best car sales rep who actually works to get you a car you can afford not like the other dealerships that upsell you. He will also work to get you the most for you cars trade in. it was overall the best experience Ive personally ever had buying a car. PLEASE!!! dont waste your time going to another dealership just go to superior Hyundai North and ask for Chris Blanton

They did a good job on repairing my car

There are not many new cars parked in the outside lot to view and some do not have a window stickers. I have spoken with sales people there and frankly I think I will drive farther and buy from Columbia Hyundai because they offer better auto service and loaner cars if needed.

Service department rocks! I dropped my car off on Thursday because I was having some issues with it. They said it might take some time for them to even look at it since I didn’t have an appointment, but Shavonne reassured me that they would get to it as soon as they can. Well, today I got the call that my car was ready and that the repairs were free since it was under warranty. Talk about awesome and fast service! Thanks guys! And thank you Shavonne!!!

Have purchased three cars from Matt and Kenny. Every time they take great care of my wife and I. They do not try to pressure you like most car dealers. They truly want to ensure that you buy the vehicle you love. I will continue to use them for any vehicle needs and I would advise for everyone else do the same if you want the best treatment around.

If you are planning on getting a car GET IT HERE! These guys make it happen! No problems No hassle. They are ready only when youre ready. So take your time and when youre ready they will be there to provide the best help you can get.

ALANYA was our car rep and she was very professional and made our experience very enjoyable.

Checked reviews and found the dealer closest to me was not who I wanted to visit. i wound up at Superior Hyundai North in Fairview . We found a SanteFe Ultimate 2019 with 23000 miles on it. Chris Blanton is the sales person working with us.I dont like buying cars and I dont like car games with dealers. Turns out I came to right place . They dont play and in a short period of time we drove away in our new Santa Fe and loved the ride.I couldnt be happier with the whole experience and would reccomend this dealer for either a new or used car. worth the trip wherever you live.

Took my friend to buy a car there because another friend has bought 3 cars from them in the past she found everything she was looking for color of car warranty on car and month payment she was looking for shes very well pleased it was an amazing experience I rate them #1

I had a factory recall on my 2019 Tuscon. The service department at Superior extended a friendly greeting. I was told an hour and a half wait. It was that exactly. The waiting area was Covid friendly and the staff acted accordingly. My sales rep, Jason Markley, was handy just to stop and talk. Good experience!

Chris Blanton was incredibly helpful and made the experience quick and easy.

I shopped many places while trying to find a used car and Chris Blanton at the used car dealership was incredibly helpful, not too pushy, and helped me feel like I got a great deal on a certified pre-owned sonata. Nobody in a 3 hour drive from me had better prices and a better experience.

Stopped in for my scheduled oil change. It took a little longer than expected, but not an issue. When it was complete, Keith told me that this one was on them for the extra wait time. I would have gladly paid, but excepted the kind gesture. The unexpected car wash was very nice as well. This was my first experience at Superior Hyundai North. They will definitely be getting my business moving forward.

Great dealership! We bought our Hyundai Palisade in Indy but will only go to Superior for our service. Everyone was helpful and professional throughout the service!

This dealership has really declined over the years in terms of providing a great customer experience. Hard to get in for service, never a good experience. Ive purchased two cars here and wont be back for a third.Columbia Hyundai has won my business and I will happily drive the extra distance for stellar customer service.

This place will charge real high apr, I visited this place and they offered last interest rate as 8.8% next week I visited to another Hyundai show room for same santa fe limited of 2021 and they provided with 3.5% apr

Mitch worked with me and kept me up to date on any new information. Much appreciated!

Thank you for being so kind and helpful, I would highly recommend this place to others!!

I am not spoiled or picky, but the experience we had at this place is something else! After scheduling appointments we had to wait hours, parts where forgotten, repairs fell apart.. and not even a single apology..

Very friendly and efficient.Thank you

In short: unsafe, dishonest, and unfair. Kudos though for the really nice customer service lady who checked me out.Heres the long story:My car was brought in today for scheduled maintenance and a noise diagnosis. I recieved a call from my service advisor that I needed new break pads and rotors in the front and an alignment. I finally agreed to have this completed after being told doing aftermarket pads/rotors from another service center would void my warranty. Upon picking up my car, when reviewing my service report, the breaks were only moderately worn according to the technician. This indicates I could have benefited from new break pads but rotors WERE NOT NECESSARY.. Additionally, the service report stated RR wheel bent (BALANCED OUT) of which I was NOT informed. I did not have the option to discuss my options for fixing this problem. According to the service report, actually fixing this issue is covered by the warranty I purchased less than 10k miles ago.Frankly, this is unsafe and unfair. Additionally, the sound issue is not resolved. Curious to know if it would resolve if the bent wheel was actually fixed instead of baidaided.

The sales staff is great. They are very honest with you and dont hound you. I would recommend this dealership to anyone looking for a Hyundai.

I paid for a wheel alignment that was so urgently needed according to the mechanic but I dont notice a difference

I pass two other Hyundai service departments/dealers in order to bring my car to the Superior Hyundai Norths service department. I have been coming here for years and they know both me and my car - they always take good care of us! Id like to thank Michele and Tony for always being so personable, helpful and for their continued EXCELLENT customer service!

No matter the circumstance, Superior Hyundai North goes the extra mile. Michael and Robert were excellent and made the purchase of our vehicles easy and fun. Jeremy and Michelle have always accommodated our service needs in an efficient and friendly manner. Even though there are 2 other Hyundai dealership closer to us, we go the extra mile because Superior Hyundai North goes the extra mile.

Great sales department, but unreliable service. I recently had my car in for an oil change and tire rotation. I specifically asked them to check my spare tire because I was going on a long trip. They changed the oil and rotated the tires (I guess), with a multi-point inspection, but they failed to check the spare tire as I asked them. We got a screw in the sidewall of one of the tires in the middle of South Dakota 10 miles from any town or cell phone coverage. The spare tire had 15 pounds of air in it when I put it on a week later because THEY NEVER CHECKED IT. If they cant do this simple task how could you ever trust their service department?

Sold me a Ford Escape with a coolant engine leak and didn’t mention anything about it.

They were super helpful & very pleasant to work with i love my new suv

I recommend Superior Hyundai North. The staff there is great and always ready to help you. The service department is awesome. I always contact Michele Perry when if I have an issue with my car and she does an awesome job at getting me an appointment to bring my car in for service when needed.

Lamonte cook helped me get a 2012 Chevrolet Equinox, was very professional, helped me when my credit score wasn’t that great! I really recommend people to come here and get them a car or suv!

I am completely shocked at the poor customer service my daughter and I received today at Superior Hyundai North. I read the reviews prior to scheduling for our service and felt confident proceeding. I was poorly mistaken and will not be returning to this dealership.There was a recall on my daughters car, so maybe the fact that they had to perform the service for free moved us to the back of the list. Nonetheless, I would still expect to be treated with kindness and respect.I was told the service would take 1 hour. After 3 hours, I called to check on the progress and was meet with indifference and rudeness from, Keith, the person working on my daughters car. I was able to speak to the manager, who was apologetic and ensured that the service would be completed within the next few hours. I appreciate that it was completed, eventually, but still should never have been treated poorly to begin with.

Had an absolute fantastic experience at the Hyundai Superior North. Our salesman Chris Bosse not only sold me a new car that day but also sold a new car to my wife. There was no pressure, it was the rebates and interest rates plus him being such a great no pressure salesman that got him the sales.

My lease is ending and plan on returning the vehicle so me and my daughter were there to look at the Palisade. When we arrived we were not greeted by anyone. I understand that they were with people but could have excused themselves momentarily to say welcome to Superior Hyundai be with you in a minute or there were other employees that could have welcomed us or made some kind of acknowledgement that we walked in the door. While waiting my daughter and I decided to look at the palisade that was on the showroom floor. I reached inside to touch the seat and the alarm went off. I had no idea it would do that. So a sales woman looked annoyed with me and shouted out to somebody several times a number I guess to get the correct keys to silence the alarm. Even at that time she did not say somebody will be with you. I said to her is the alarm always that sensitive and she answered yes and went back to her customers. After sitting in the vehicle about 10 minutes or so and checking out what it has to offer she finally walked by on her way to do something else and said someone will be with you in 10 to 15 minutes. We waited a few minutes longer and then decided to leave. We then went to Superior South and had a much better experience with friendly and helpful staff. Customer service goes a long way. I felt theirs was poor and I can spend my money elsewhere.

Great sale experience. Brad is a good salesman

Good results with the maintenance of our vehicle. Timely appointments.

Awesome staff who went above and beyond to help me find my dream vehicle!

Took my car in for repair yesterday and Michelle took good care of me. The general manager even talk to me was very pleased with the work and got my car back within an hour

I love my new car. Rides great and us good on gas.

They always treat me good and even remember me by name when I go in for service.

Very friendly and easy to work with. Ken was very nice and offered no pressure. Very accommodating to having us come from Louisville to look at the car. I would definitely give them another opportunity, especially if I lived closer

Good, low pressure environment to buy a new/used car. Friendly and polite employees. Thank you, ROB!

They make me and my car feel welcome. Jason always helps me with my cars needs. Excellent customer service. I recommend every body to come in and ask for him. The service department is always there. Ready to fix your car. Get it running smooth again. Thank you so much. Have a blessed day.

Work seems to be completed correctly but timeliness is a joke!

Michelle is great to work with and gets stuff done.My car was in and out super fast .Anytime I have an issue it gets fixed!

When I walk into the Service Department, Michelle knows me by name.I recently had to replace my transmission. Thank goodness it was under warranty. Within minutes I was on my way home in a fabulous 2019 Tuscon rental paid by my warranty. When my car repair was complete, I signed my name (asked Michelle if they took it for a test drive-of course they did) turned in my rental keys and was on my way. The staff is the real deal. Thank you for such a great experience!

We found a 2018 Hyundai Elantra GT Sport on CarGurus for $16,450. They posted it. It was a certified pre-owned car. Kelley Blue Book had that car listed at an average of $16,000 at the dealer when certified pre-owned. I have a scanner for a car computer. I found a couple codes. I made an offer on the car and they said that they were sorry it was a mistake. It should actually be more like $19,000. They actually said they had that much in the car. Im wondering if they ran me off because I found an airbag code and that might be expensive to fix. At any rate, Im not sure how they could have $19,000 into a car when the average vehicle of this type sells at a dealer for 16000. They were just flat-out lying to me I think.

Went in to have the oil changed, also mentioned that I have had to add air to one of my tires twice in the last month. They checked it out and found a nail. Repaired at no charge, compliments of Superior Hyundai North. Very Polite and professional.

Ken and Matt put Superior in their customer service and ability to follow through on their word. Their willingness to put me in the vehicle I wanted was second to none. If you have any automobile needs dont hesitate to contact them.Thanks guysSteve M.

This was my second time buying a vehicle at Superior Hyundai North. It certainly was not the closest dealership, but this purchase was the most positive experience I have ever had while buying a car.Brad is the one who made me stop looking at other cars/dealerships the 1st time I bought there and the reason I bought there again. Mitch was wonderful to work with this time while Brad was out. I have never had a car purchase be this hassle free or have a dealership really deliver on options and pricing like they did. They certainly have my future business as well.

They are always so nice & friendly.

They really do their absolutely best to get you in

Second car I bought here - worked with Jason markley both times - put me in a great car and really listens to the customer - rest of the staff is great as well

Wonderful experience. Not only was the work performed in a professional and timely manner, my car was spotless - inside and out. Thank you for a wonderful experience.

Timely service, addressed all issues. Very pleased with the visit.

Fine establishment and employee service.

My experience with purchasing a new car was great at Superior Hyundai North. Chris Bosse did a fantastic job helping us with our purchase. I felt no pressure during the purchase process from Chris. Chris also went out of his way to get right back to me, even when busy. I would definitely buy another car from this dealership.

I had a great experience while there. Keith was helpful, polite and kind. My car was ready in about an hour. I was there for repairs. I will definitely bring my car again.

Drop my car off have a recall fix with some engine work I dropped car off it ranwhen they worked on it car ran got call pick car up now doesnt run now still sitting in the same spot at the dealership they left it they were so kind for $125.00 extra after paying $1069.00 plug my car up tell me How the mechanic jacked it up 4-15-21

Ali and Mitch did a fantastic job of filling me in on all things “Sonata”. Attention to detail was on point and signing paperwork was quick and easy!!

I was appalled by the poor customer service I received at the service department at Hyundai North. I scheduled an appointment for my vehicle in August of 2020 because my vehicle was downshifting at 20mph. From personal research I had found that the solution could be a system reset. When mentioning this to Keith at the desk I was treated as if I was clueless about vehicles. While they had my vehicle in their possession I received no updates. When I called and requested one I was hung up on. Finally I was told I needed a new transmission. I asked if they had completed the reset, they had not and refused to do so. I was so incredibly frustrated I requested to pick up my vehicle. They wouldn’t allow me to get it for another day.I took my vehicle elsewhere and it turns out my vehicle did in fact need a system reset. It now runs perfectly.I will NEVER return to Hyundai North again and would recommend them to no one. They attempted to take advantage of me and would’ve succeeded if I had not done research ahead of time.

Great experience with our purchase from the start. Brad Hissong listened to what we wanted-and was able to find the exact vehicle. We love our new Kona snd highly recommend Superior Hyundai!

I returned for service after I purchased a new car from them in 2012. Everyone is nice, well organized, everything is clean, and Michele in the service department is wonderful. She reminds me of what services are needed or coming up.

Always fast and friendly service that comes with a free car wash! Im in there like twice a month to get tires and they have the most competitive pricing on high quality tires.

Came in for an oil change, not only did they put the wrong kind of oil, but they also washed my car when I specifically asked multiple times not to wash the car. My car was professionally ceramic coated and was not supposed to go through a car wash. Caused damage to my paint. Will be doing oil changes elsewhere.

I had a great experience with the staff and the vehicle i took home they went above and beyond to help me and my friend get our first new cars. I love it and i also had a 3rd row demand and they found me multiple choices !!!! My dads next. ALSO MY PAYMENTS ARE ALSO AMAZING!!!!

Terrible customer service

I had never been to Superior before, but when I leased my Cadenza I was pleasantly surprised at their professional and low-key behavior. Their service department is similar!

Just looking at a few used cars. Decent selection.